We appreciate you taking the time to share your feedback, MinSung.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Brendan MoraesManaging Director

We appreciate your feedback, Heeseung.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.Brendan MoraesManaging Director

We appreciate you taking the time to share your feedback, Yeji.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Brendan MoraesManaging Director

We appreciate you taking the time to rate your experience. We are continually striving to enhance our guest experiences and your feedback is valuable in this process. We hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.Brendan MoraesManaging Director

완영,먼저 최근 체류에 대한 귀하의 생각을 공유해 주셔서 감사합니다. 고객의 의견은 우수한 서비스를 제공하기 위한 끊임없는 노력에 매우 중요합니다.수하물 처리 서비스 중 예상치 못한 사례금 요청으로 불편을 끼쳐 드려 죄송합니다. 고객 서비스 기준은 저희 호텔의 사명에서 가장 중요하며 예상치 못한 요금이 고객에게 불편을 줄 수 있음을 이해합니다. 우리는 항상 부수적인 수수료나 선택적 사례금에 대해 명확한 의사소통을 목표로 하고 있으며, 이번에는 이러한 기대치를 충족하지 못한 것으로 보입니다. 당신의 말은 우리가 우리의 관행을 향상시키기 위해 노력하는 데 반드시 중요한 통찰력이 될 것입니다.귀하의 객실에 냉장고가 없다는 귀하의 의견에 대해 귀하의 숙박 시설에 그러한 편의 시설을 기대해 주셔서 감사합니다. 우리의 목표는 항상 잘 갖추어진 편의를 제공하여 모든 숙박을 편안하게 하는 것이며, 이에 비추어 볼 때 귀하의 경험이 만족스럽지 못한 것이 분명합니다. 고객님의 기대에 부응하지 못한 점 대단히 죄송하며, 이에 대해 진심으로 사과드립니다.귀하의 피드백은 당사의 제품 및 서비스를 지속적으로 살펴보는 도구 역할을 하므로 귀하의 의견을 소중하게 생각합니다. 앞으로 귀하의 의견을 개선할 수 있는 기회가 있기를 바랍니다.Brendan MoraesManaging Director

We're disappointed that your stay with us was less than ideal. We hope for the opportunity to host you again soon for a more positive experience. Brendan MoraesManaging Director

피드백에 감사드립니다. 우리는 당신이 우리와 함께한 시간이 이상적이지 못해서 실망했습니다. 곧 더 긍정적인 경험을 공유할 수 있는 또 다른 기회를 주시길 바라며, 추가 지원을 위해 직접 전화해 주시기 바랍니다. Brendan Moraes Managing Director

Victor, we appreciate your feedback. It's unfortunate to hear that your experience with your room and its furnishing didn't meet your expectations. We also apologize for the complications regarding room service and the issue with your bathroom facilities. We take these matters seriously and we'll use your input to improve our service standards. Meanwhile, it's of great importance to us that each guest receives top-quality service from our team members, so we're glad to know they were friendly. Thank you for also acknowledging the cleanliness and comfort of our beds. We hope you'll consider returning, giving us another opportunity to serve you better.Brendan MoraesManaging Director

Madison, it appears that your stay did not match your expectations. While further details would be beneficial, please know that we are committed to improving the overall experience for all guests. We'd be grateful for any additional feedback you can provide.Brendan MoraesManaging Director

Rosamaria, it's disappointing to hear that your priorities were not adequately met during your stay. We aim to ensure our rooms are immaculate and well-equipped; consequently, it is regrettable that this did not match your experience. It is unfortunate to hear about the delay from our team members in responding to your need. We can assure you that caring for our guests' concerns is at the heart of what we do. Please contact us directly for further assistance.Brendan MoraesManaging Director

Amirhosein, it's unfortunate to hear that your experience didn't meet your expectations. We're always aiming to improve our services and we appreciate your feedback. We hope you'll give us the opportunity in the future to provide a more satisfying stay.Brendan MoraesManaging Director

We appreciate the feedback, Ashif.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.Brendan MoraesManaging Director

Mark, we appreciate you acknowledging our team members. We regret to hear about the initial issues you faced and that your second room did not entirely meet your expectations. We strive for continuous improvement, and your comments about aspects of the room decor and the loud A/C will certainly aid in our efforts. We hope to have another opportunity to provide you with a better stay in the future.Brendan MoraesManaging Director

Pedro, it's disheartening to hear about your dissatisfied experience. We strive to maintain our facilities in optimal conditions, so it's regrettable that you encountered issues with the room's condition. We can guarantee that we don't use misleading imagery and we are indeed in the process of making necessary improvements. Your honest feedback is highly valued and will be definitely considered for future renovations. Despite this, we're glad that you appreciated our prime location and the service from our team members. We hope you'll consider staying with us again once renovations are completed.Brendan MoraesManaging Director

Celina, it seems like your experience at our hotel didn't meet your expectations and we regret that the visit was not up to the mark. We appreciate your feedback and we'll certainly use it to make improvements. We hope for an opportunity to serve you better in the future.Brendan MoraesManaging Director

We apologize for the troubles you faced during your stay with us. We would appreciate it if you would reach out to the property in order to resolve this matter. Thank you.Brendan MoraesManaging Director

Jody, it's disappointing to hear about your experience concerning the financial aspects of your stay. Uneasiness due to any billing misunderstanding is definitely not the impression we want our guests to have. We assure you that our team is dedicated to a straightforward and honest approach. We strongly encourage you to directly contact us directly with the information from your reservation. We would love to help you get the money that is tied up released back to you as soon as we can.Brendan MoraesManaging Director