숙박 시설 정면

더 타워스 오브 더 월도프 아스토리아 뉴욕 여행 후기

5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 306개 이용 후기 중 189개" "
평점 8 - 좋아요. 306개 이용 후기 중 67개" "
평점 6 - 괜찮아요. 306개 이용 후기 중 29개" "
평점 4 - 별로예요. 306개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 306개 이용 후기 중 12개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rebecca at the check in was great.

10/10 - 훌륭해요

T 님, Denver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel near Rockefeller Center
The staff was attentive and extremely courteous. Any issues we had were almost instantly resolved. The hotel's interior architecture and decorations are magnificent. Would recommend it to anyone and would go again if possible. Wonderful place and people.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Go for the service experience, not the accommodati
The service was excellent but it's very obvious why they'll be doing a refresh soon. Nevertheless, my friend and I weren't there for paint and carpet. We were there for the experience.

6/10 - 괜찮아요

Rasmus

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
new york stay
hotel and staff were excellent staff were wonderful and room were kept at the highest standard each day

8/10 - 좋아요

Hans Joachim

좋아요: 청결 상태, 객실의 편안함
Vergessenes Hotel. Es gibt nicht mehr!
Eine Woche Waldorf Astoria zum letzten Mal übernnachten war ein Erlebnis. Die Angestellten hatten keine Motivation mehr, weil sie ab Februar nicht mehr tätig sind. Das Hotel macht ab März zu und nach Renovierung werden als Wohnungen verkaufen.

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient but that's about it
Horrible service. Overrated. Lack of managememt response. Not worth the money. Living on its past reputation

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Towers at the Waldorf is stunning. Had such a wonderful experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel
Second time to stay at the Waldorf Towers. Superior staff Great location

8/10 - 좋아요

Nicole 님, Newport Beach, CA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff who treat you like VIPS.
Although the rooms seem a bit dated, there is still an old-school elegance about the place. The Towers have a private entrance and the staff make you seem as if you are a permanent guest. Unfortunately we requested connecting rooms through Expedia which we did not get, but the hotel staff tried to make up for this by comping our breakfasts which was very nice. It was nice to have the private entrance to the towers but still have access to The Waldorf.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

doris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
EXCELLANT STAY
VERY VERY GOOD

10/10 - 훌륭해요

Lisa H 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A VIP experience in a fantastic hotel!
This was our retirement present to ourselves much anticipated as the trip of a lifetime and we were not disappointed! Nothing was too much trouble for the wonderful team of staff who looked after our every need from start to finish. Our room was on the 40th floor and had every facility that you would expect from a 5* plus a fantastic view of the Chrysler building! Price we paid included a daily fantastic continental breakfast buffet and as an added bonus afternoon tea buffet which we weren't aware of onto we checked in. I can't praise enough the superb experience our 5 day stay gave us we intend to make a return visit in 3 years time once all the refurbishments are completed.

10/10 - 훌륭해요

LEONE J.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I, along with my niece and her children, had an excellent experience at the Waldorf. The room was lovely, the view was great and the beds were extremelt comfortable. Also, the staff members with whom we interacted were very pleasant and accomodating.

10/10 - 훌륭해요

Sue 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful old lady
Loved the Waldorf. It oozes old fashion charm and history. Stayed in a Tower Suite large and elegant room. Service is great and the staff are so helpful. Maybe because they also love the hotel. Go now as the hotel closes end of Feb. Shame on New York to allow this wonderful building to be dis spoiled.

10/10 - 훌륭해요

Anil 님, Liverpool, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location. Old world charm. Clean.
We had a very pleasant stay in the hotel. Even though the fittings and furnishings are showing their age, they are kept in a clean and good working condition. Staff was efficient and courteous. I would go again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Katie 님, Melbourne Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable & quiet, great staff . magic
I would advise anyone who wishes to have a touch of luxury to stay at this hotel. Top class Very good servixe and wonderful pleasant staff.

10/10 - 훌륭해요

Karen 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The old grand beauty of this hotel outshines most in NYC. Worth the stay and great location.
답변 제공: Siobhan D 님, 2016년 8월 26일
Dear Karen, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. It was great to see that you enjoyed our comfortable rooms, our convenient location and our breakfast offerings. We are so pleased to read that your expectations for a luxury experience at the Waldorf Astoria were met and exceeded, and we look forward to welcoming you back in the future. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

8/10 - 좋아요

S 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Historic, conveniently located destination hotel
We had a 2BR suite at the Towers at Waldorf Astoria. Huge, well appointed, nice view. The hotel itself is pretty historic; iconic lobby and outlets there.
답변 제공: Siobhan D 님, 2016년 8월 15일
Dear S, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. Historic sophistication and modern luxuries are uniquely part of the same compelling experience at the Waldorf Astoria. I am pleased to read that this was your impression. I hope we have the pleasure of welcoming you back to the Waldorf in the future so we may share our bright future with you as a valued repeat guest. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

8/10 - 좋아요

Jacqueline 님, Ft. Lauderdale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old World Elegance
The beds are amazing!Hotel is a bit dated but has a certain Old World elegance. Loved my junior suite with a separate dressing room, closets and large bathroom. Service was inconsistent. The bellmen were exceptional...Paul, Sinan and Chin. As was Mike in the Astoria Room for breakfast. The breakfast was exceptional and a great start to the day with lots of choices. Having the lobby bars were perfect for drinks before dinner or a nightcap. The gym was one of the best hotel gyms. Loved the complimentary water and steam room. But I think the hotel is livig on it's past reputation. With the exception of those mentioned, I found the service just average. For what I paid to stay in the Towers, I wasn't blown away. Disappointing as I'd always wanted to stay at the Waldorf.
답변 제공: General Manager 님, 2016년 8월 12일
Dear Jacqueline, First, I would like to take a moment to personally thank you for submitting your experience. I was delighted to read that you were pleased with the services provided by our staff as well as you were impressed with our hotel’s facilities and the amenities we provided. We strive to consistently provide our guests extraordinary experiences in every facet of their stay, and we hope you will give us a second chance to demonstrate our commitment to timeless luxury and unparalleled service the next time you are in our area. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

benny 님, hillerød

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
prøv ultimativ forkælelse inden det lukker i 2017
forkælelse i verdensklasse - prøv dette hotel inden det lukker i 2017
답변 제공: General Manager 님, 2016년 8월 12일
Dear Benny, Thank you for your passionate praising words. It is great to read that you really enjoyed your stay with us! We hope you will consider the Waldorf Astoria as your "home away from home" for any and all future visits you make to New York City. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
老舗ホテル
アパートタイプのスイートに泊まりました。 部屋は凄く広くて快適でした。 ですが、基本的に高層ビルばかりなので37階でしたが、窓からはビルしか見えませんでした。 古い建物なので、エレベーターやセキュリティボックス等は旧式です。アメニティに歯ブラシはありません。 酷評ですが、由緒あるホテルなので一回は泊まってもいいと思います。
답변 제공: Siobhan D 님, 2016년 8월 12일
Thank you for taking the time to write a review about your recent stay at our hotel. I was glad to hear that you found our suites to be comfortable and spacious but I apologize that our property did not exceed your expectations throughout your stay as we strive to provide the world class experience you expect from our brand. I hope we have the chance to welcome you back in the future and demonstrate our commitment to 5-star service in all areas of your experience. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City and I sincerely hope that we will have the opportunity of welcoming you back in the near future. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Waldorf wifi did not work well and there are litt business services.
답변 제공: Abir T 님, 2016년 7월 19일
Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. I hope we have the chance to welcome you back for another visit in the future. Our comfortable beds, convenient location, and iconic Art Deco decor await your return. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

Shawn 님, Mass.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
terrific place, great experience.
wasn't sure what to expect, hoping not to be disappointed since it cost more than what we usually pay for a hotel. it was worth every penny and then some. every aspect of the place was great, much better than we had even imagined. great room, nice people, nice neighborhood, well kept hotel. would live there if I could !
답변 제공: Abir T 님, 2016년 7월 19일
Dear Shawn, I am so happy that we managed to contribute to a memorable experience in New York City and that you enjoyed all aspects of your stay with us. It is certainly a great reward to read such praising feedback from a valued guest, and we hope for the opportunity to host you again in the near future to create more unforgettable Waldorf moments. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

HIROYUKI 님, JAPAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
とても豪華でVIPな気分
2ベッドルームのスィートにアップグレードしていただき、とても豪華でVIPな気分に浸ることができました。
답변 제공: Abir T 님, 2016년 7월 6일
Dear Hiroyuki, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. It was great to learn that you enjoyed all aspects of your stay with us. We hope for the opportunity to welcome you back in the near future, as it would be an absolute pleasure to host you again on your next trip to New York City. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great visit at a great hotel
답변 제공: Abir T 님, 2016년 6월 28일
Dear Eugene, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. We hope for the opportunity to welcome you back in the near future, as it would be an absolute pleasure to host you again on your next trip to New York City. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

8/10 - 좋아요

Valerie 님, NYC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Towers Experience is Worth It
Booked for Father's Day evening, concierges are friendly and helpful, love the private entrance, we were upgraded to a suite and enjoyed Father's Day cocktails in our faux over-the-top Louis XVII living room with our over-21 children. An "Art of Shaving" gift box was delivered to our room as a Father's Day gift from the hotel. We stay at the Towers about every couple of months - it's a fabulous stay-cation. We understand that the Towers rooms and baths are being renovated, and it's time. But the history and softly faded elegant décor is pure Waldorf magic. And the breakfast in the private dining room on the 26th floor that is included in the rate is excellent. You leave feeling like you've been treated like royalty.
답변 제공: Abir T 님, 2016년 6월 28일
Dear Valerie, We are extremely happy to note that we keep impressing and even inspiring you with the stunning artistic and historic details of our hotel and the service we always try to match to the beauty of our property. It was great to learn that you enjoyed all aspects of your stay with us. I hope we have the pleasure of welcoming you back to the Waldorf in the future so we may share our bright future with you as a valued repeat guest. My best, Siobhan Delaney, Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

Kari

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
답변 제공: Abir T 님, 2016년 6월 21일
Dear Kari, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. We hope that as the days, weeks and/or months pass by, you will consider choosing the Waldorf Astoria as your go-to hotel choice in New York City whenever you return. It would be an absolute pleasure to host you once more. Thank you, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

8/10 - 좋아요

ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel In the Centre of town
Every thing was good the hotel is in need of some work I had toilet problems and the sink plug did not hold water not to bad but I expected more.
답변 제공: Siobhan D 님, 2016년 5월 30일
Dear Ken, Thank you for taking the time to write a review about your recent stay at our hotel. We truly appreciate your business and you taking the time to express your satisfaction. I would also like to share that we are currently planning for a restoration of our property so that every detail will match the highest standard of luxury. We hope for the opportunity to share the results of this work firsthand with you in the future. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ærverdig sus fra fortiden
Supert hotell, prima beliggenhet, fantastisk størrelse på rom, egentlig en leilighet midt på Manhattan. Det eneste vi savnet på rommet var muligheten til å lage egen kaffe om morgenen. Hotellet er gammelt og ærverdig, så også interiøret. Men selv om stilen er litt gammeldags så var det svært rent og pent, og alt var i tipp topp stand. Vi ble behandlet som grever, og kommer defintitivt tilbake til dette hotellet neste gang!
답변 제공: Abir T 님, 2016년 5월 24일
First of all please allow me to thank you for your trust and confidence in our service at the Waldorf Astoria. It was great to learn that you enjoyed all aspects of your stay with us. Our goal is to leave our guests with many positive memories and a yearning to return. It sounds as if we were successful in this goal in your case, and we hope that we have the great pleasure of hosting you again in the future. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hôtel palace
entrée privée pour les towers.5 nuits passées dans l hôtel, chambre au 35em étage, très propre, confortable, 3 fenêtres , avec une vue à 180 degrés. Cependant chambre un peu vieillotte et une fenêtre avec condensation dans le double vitrage occultant quelque peu la vue.
vue de la chambre 1
vue de la chambre 2
vue de la chambre 3
vue de la chambre de nuit !!
답변 제공: Siobhan D 님, 2016년 5월 19일
Dear Francis, Thank you for the detailed and generous feedback you posted a couple of days ago regarding your recent stay at the Waldorf Astoria. I really appreciate you taking your valuable time to share your experience with all the readers. As you might imagine, a rating such as yours makes the daily review sessions we conduct that much more rewarding. We look forward to the pleasure of welcoming you back in the not too distant future. Until then, thank you again for taking the time to share your personal Waldorf Astoria experience with the travelers’ world. My best, Siobhan Delaney, Executive Director of the Towers of the Waldorf Astoria

8/10 - 좋아요

george 님, stirling scotlnd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excelentl
very enjoyable staff superb
답변 제공: Abir T 님, 2016년 5월 7일
Dear George, First of all please allow me to thank you for your trust and confidence in our service at the Waldorf Astoria. It was great to learn that you enjoyed all aspects of your stay with us. I appreciate your commending of our hospitality. I was glad to note that our staff ensured you were well taken care of. Dear George we look forward to the pleasure of welcoming you back in the not too distant future. Until then, thank you again for taking the time to share your personal Waldorf Astoria experience with the travelers’ world. Yours in service, Abir tebbo, Executive Director of Rooms

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NICEHotel
ラウンジが良い
답변 제공: Abir T 님, 2016년 4월 29일
We appreciate you choosing to stay with us as your host during your recent trip to New York City. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. I hope we have the chance to welcome you back for another visit in the future. Yours in service, Siobhan Delaney, Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

galhamgate 님, Kent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decadence at its best. Loved every minute.
Excellent stay. Room with a fantastic view. Central to everything. Would love to go again
View from the room
답변 제공: Siobhan D 님, 2016년 4월 28일
Dear Galhamgate, Thank you for taking the time to describe your recent stay with us in glowing terms. I am so happy that we managed to contribute to a memorable experience in New York City and that you enjoyed all aspects of your stay with us. Should your travels bring you back to our beautiful area in the future, we hope you will consider the Waldorf Astoria as your go-to hotel choice. Yours in service, Siobhan Delaney, Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

INESSA 님, NEW JERSEY.USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel! Highly recommend this hotel. Absolutely beautiful and great central location.I saved for this trip to New York at my birthday. It was beautiful, my historic presidential suite, was so beautiful and spacious. The staff was always there to help you and professional and pleasant. The breakfast was always put out beautifully and from 12 to 4, every day, you had access to tea sandwhiches, fruit, pastry, and an arrangement of soft drinks, tea, coffe etc. All once again, beautully, set out. I can't say enough about our dream vacation..other than, not wanting it to end.
답변 제공: Siobhan D 님, 2016년 5월 23일
Dear Inessa, Thank you for your passionate praising words. It is great to read that you really enjoyed your stay with us! We are happy to read that we were able to exceed your expectations with the hotel location and the service provided by our staff. We look forward to the pleasure of welcoming you back in the not too distant future. Until then, thank you again for taking the time to share your personal Waldorf Astoria experience with the travelers’ world. Thank you, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

Bruce 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Classy NYC icon.
First room had great view of the Chrysler building but unfortunately water was dripping through the bedroom ceiling. They moved us immediately to a bigger and better room but it didn't have such a nice view. The service was exemplary and any problems like noisy neighbours playing very loud hiphop was resolved quickly and professionally. For any minor inconveniences they plied us with free cocktails, delicious Red Velvet Cake and generous credit to spend in the great restaurant, the Bull & Bear.
bedroom
답변 제공: Siobhan D 님, 2016년 5월 19일
Dear Bruce, Thank you for the detailed and generous feedback you posted a couple of days ago regarding your recent stay at the Waldorf Astoria. I really appreciate you taking your valuable time to share your experience with all the readers. I was also delighted to note that you were amazed by our hotel’s favorable location, the comfort and the layout of your room, the wonderful views from the window of your hotel room facing some of New York’s most gorgeous sights. I hope we have the pleasure of welcoming you back to the Waldorf in the future so we may share our bright future with you as a valued repeat guest. My best, Siobhan Delaney, Executive Director of the Towers of the Waldorf Astoria

6/10 - 괜찮아요

A 님, Sydney

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Fading glory
In need of a refurbish.... Badly!
답변 제공: Abir T 님, 2016년 4월 29일
Dear Sydney, Thank you for taking the time to leave us your feedback. I apologize that our property did not exceed your expectations throughout your stay as we strive to provide the world class experience you expect from our brand. We are dedicated to providing our guests with timeless luxury in inspirational environments, and I want you to know we are completing a renovation in all of our rooms to ensure they meet our standards. I hope we have the chance to welcome you back for another visit in the future. Yours in service, Siobhan Delaney, Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

Kay 님, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service great room!
Room we were given was huge, with a balcony as well. Staff was attentive and we didn't pay for one cocktail while there. Don't be afraid to ask for drink tickets!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Major refurb needed
On arrival no doorman to take our luggage. Room was very tired looking, yellowing mesh curtains and dirty windows, with carpet in need of replacement. Wall paper bubbling at seams. Phone initially didn't work so used phone in corridor for room service (phone subsequently fixed that evening). Bathroom was also in need of an update with grout around tiles looking filthy and basin and bath with chips in enamel. Impossible to get shower to the right temperature and flow was weak. Was awoken with hammering on the floor above. Had assumed that complimentary breakfast, which we were entitled to could be had in the hotel but as we were staying in the Towers were told we should have used a special floor not the Bull and Bear, where our friends, who were also staying in the Towers, enjoyed complimentary breakfast. Complained when noticed a charge on bill. After initially saying I would have to pay, Manager suggested we go 50/50. Was unhappy. When complained about rest of the hotel was politely dealt with and thanked for my comments. Was told hotel would be going through refurb next year. On departure no doorman to take bags.
답변 제공: Siobhan D 님, 2016년 4월 29일
Dear Malcolm, Thank you for taking the time to write a review about your recent stay at our hotel. We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent stay. I would like to share that we are currently planning for a restoration of our property so that every detail will match the highest standard of luxury. We hope for the opportunity to share the results of this work firsthand with you in the future. I welcome any additional comments or suggestions you would like to share, and I hope you will try our hotel again in the future. Yours in service, Siobhan Delaney, Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

Claudio 님, Parma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel fantastico
Stra-stra-straconsigliato. Bello, lussuoso, posizione ideale. E, soprattutto, un pezzo di storia. Non c’è hotel al mondo più “storico” del Waldorf Astoria. E il Towers of Waldorf Astoria è il top: occupa la torre più alta (tutte le camere sono ai piani alti, dal 28° in su) e ha anche una reception autonoma, per sveltire le procedure di check-in e check-out. Il costo delle camere e delle suite è molto alto, ma con un po’ di fortuna e qualche offerta si può strappare un prezzo non altissimo, tale da rendere, per mia esperienza, decisamente interessante il rapporto qualità/prezzo. Uno dei tanti lati positivi del Towers of Waldorf Astoria è la colazione inclusa nel prezzo della camera. Colazione di alta qualità che si consuma in una stanza non enorme ma con ottima vista su Midtown. A proposito di Midtown, il Waldorf Astoria è, per mia esperienza, nella posizione ideale per una vacanza a New York. Detto che la cosa migliore è visitare la città a piedi, il Waldorf Astoria è a due passi dai tratti più interessanti e “nobili” della Fifth Avenue e di Madison Avenue, a due passi dalla Grand Central Station, a due passi (5-10 minuti) dal Rockefeller Center o dall’ingresso principale di Central Park, a 15-20 minuti da Times Square. La fermata della metropolitana è comoda per andare lungo Lexington Avenue a Downtown o a Uptown, ma anche per raggiungere l’aeroporto JFK. Detto tutto ciò, la cosa più bella del Waldorf Astoria è il fatto che ti fa sentire davvero al centro del mondo. La hall

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect as always
At Waldorf for American Psychoanalytic Association meeting. Perhaps nicer overall than 20 years ago. I am sorry that elevator cards have become necessary for security. I wish that visits to the underground railway station entrance might become available for the regular guests.

8/10 - 좋아요

Mark 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Central locaction
Pleasant hotel with high standards of service. The decor is getting dated and the bathrooms are functional but really in need of some modernisation. We stayed in the Towers, which meant that we had a complimentary breakfast in the lounge. This was an OK continental, with no hot options other than tea/coffee. The biggest issue with it was getting a table in the very small room, so not much good unless you were really early or in no hurry. Free wi-fi was a bonus for the kids.

8/10 - 좋아요

David N.

좋아요: 청결 상태, 객실의 편안함
Great Birthday treat like stepping back in time in style.
We booked the trip to celebrate a special birthday. On the day we booked a helicopter trip over NYC which was breathtaking, followed by shopping at Tiffanys and finishing with an excellent meal in the hotel restaurant listening to Rat Pack classics and drinking cocktails.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
The hotel is outdated, old installations and not very clean. They definitely charge a 5 star rate but do not provide a 5 star service.
답변 제공: Siobhan D 님, 2016년 4월 23일
We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent stay. We take feedback from our guests very seriously and I would like to share that we are currently planning for a restoration of our property so that every detail will match the highest standard of luxury. We hope for the opportunity to share the results of this work firsthand with you in the future. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Richard 님, United Kingdom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Landmark hotel close to everything
Enjoyed a fantastic few days at the Towers between Christmas and New Year. The hotel itself and the staff were excellent. Some of the decor is beginning to show a couple of bumps and bruises, but nothing you wouldn't expect from a hotel like this. The wifi required a bit of patience to connect initially - didn't seem to work with phones but tablets and laptops seemed okay - not a massive issue. Would definitely stay again.