While we regrettably had to cancel our stay, we were impressed by the exceptional customer service provided by the staff. Our travel plans were disrupted by adverse weather conditions, including a windstorm that prevented our plane from landing followed by an earthquake in New York that led to airport closures.
Despite these unforeseen circumstances beyond their control, the team at William Vale ensured our well-being and comfort. We eagerly anticipate the opportunity to experience a stay at William Vale during our next visit to NYC!