Dear Valued Guest, Thank you for choosing to stay with us and for your thoughtful review. While we hope your overall time with us was satisfactory, we apologize that the requested items were not delivered promptly. We will address your concerns with the appropriate individuals, and we are very grateful for your patience. We appreciate your valuable feedback as we continually strive to elevate our guest experience. Thank you again for your business, and we look forward to another opportunity to provide the exceptional hospitality for which we are known.Best Regards, David WeisharDirector of Operations

Dear Giseo, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin New York At Times Square. Situated in the heart of our energizing city, we offer our guests a refreshing retreat with attentive service, thoughtful amenities, and an exceptional location. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Best Regards, David WeisharDirector of Operations

Dear Raghunath, Thank you for being our guest at The Westin New York at Times Square. We appreciate you sharing how much you enjoyed your property and our dynamic location. We are grateful for the thoughtful remarks, and we hope you will stay with us again soon.Best Regards, David Weishar,Director of Operations

Dear M. Duong, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards, David Weishar,Director of Operations

Dear Ana, Thank you for the high rating of The Westin New York at Times Square. We are thrilled to know you had a great stay and that our thoughtfully crafted and impeccable accommodations exceeded your expectations. We appreciate your business, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

Dear Shoma, Thank you for the outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

Dear Mike, Thank you for being our guest and for your review. Please accept our sincere apologies for any inconvenience caused to you and your wife due to our ongoing remodel; we appreciate your patience. We also regret to learn our destination fee came as a surprise to you; please know our fees are listed on our website, and we are sorry if this was not adequately communicated to you. That said, we appreciate knowing you liked our attentive associates and that our dynamic location worked well for your travel plans. Thank you again for all of your feedback, and we hope you will change your mind and give us another opportunity to accommodate both of you on your next visit to the area.Best Regards, David Weishar,Director of Operations

Dear Nabil, Thank you for choosing The Westin New York at Times Square. We are thrilled to know you had a great stay and that you enjoyed the benefits our destination fee provides. It was our pleasure accommodating you, and we look forward to welcoming you back again.Best Regards, David Weishar,Director of Operations

Dear Michelle, Thank you for the perfect rating of The Westin New York at Times Square. We are pleased to have exceeded your expectations, and we are glad you loved our spacious and impeccable property. It was also a pleasure reading our optimal location perfectly suited to your needs. Thank you again for the generous comments, and we hope you will make us your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

Dear Jamilah, Thank you for being our guest and for your thoughtful review. We apologize for the disappointment you encountered with our housekeeping service; we will address this appropriately to ensure that such lapses do not happen again. We are also sorry for the concerns you had regarding the size of your guestroom; we appreciate your comments. Thank you again for your feedback, and we hope to have another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for. Best Regards, David Weishar,Director of Operations

Dear Bijan, Thank you for choosing us and for sharing your review. We sincerely apologize for the concerns you outlined in your guestroom. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this appropriately, as our team is dedicated to ensuring that every guestroom is immaculate and welcoming. Thank you again for all of your feedback, and we hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Best Regards, David Weishar,Director of Operations

Dear Myra, Thank you for the excellent rating of The Westin New York at Times Square. While we are glad you had an overall pleasant stay, we truly regret to hear that you left behind one of your items while checking out. We have asked our Director of Loss Prevention/Security to look into this personally. We understand your frustration and disappointment, and we will continue to monitor this situation closely and will reach out to you if we retrieve your lost item. We also apologize for the challenges you have faced and any difficulty in reaching our team. Please know, one of our team members will get in touch with you. Thank you again for your patience, and we look forward to speaking with you.Best Regards, David Weishar,Director of Operations

Dear Patricia, Thank you for choosing The Westin New York at Times Square. We are thrilled to know you had a great stay and that our thoughtfully crafted accommodations and dynamic location enhanced your visit. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Best Regards, David Weishar,Director of Operations

Dear Kai, Thank you for sharing your review of our hotel. We sincerely apologize for the inconvenience and frustration you and your daughter experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We sincerely regret that your guestroom was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. Your feedback will be addressed to prevent similar situations from occurring in the future. We truly value your comments as they help us improve our services, and we hope to have the opportunity to welcome both of you back and provide you with the seamless stay we are known for.Best Regards, David Weishar,Director of Operations

Dear Mario, Thank you for taking the time to share about your stay at The Westin New York at Times Square. We appreciate your generous compliments, and we are pleased you enjoyed your visit. We hope we will be your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

Dear Maria, Thank you for staying with us and for sharing your feedback. Exceptional service and a revitalizing experience for every guest is our highest priority, so we want to extend our apologies for your disappointing stay. We have shared your review with our associates so that appropriate adjustments can be made. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Best Regards, David Weishar,Director of Operations

Dear Craig, It was our pleasure to welcome you to The Westin New York at Times Square. We are thrilled that your experience was perfect from beginning to end. As you discovered, our spacious guestrooms and our Heavenly Bed are meant to relax and rejuvenate you, all while our associates seamlessly take care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you and your family again soon.Best Regards, David Weishar,Director of Operations

Dear Ms. Torres, Thank you for choosing us and for taking the time to share your perfect rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

Dear Guest, Thank you for sharing your gracious review of The Westin New York at Times Square. It was a pleasure to learn our intuitively designed property and convenient location helped enhance your stay. We loved accommodating you, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

Dear Mr. Francisco, Thank you for being our guest and for your review. We hope you will accept our deepest apologies for the level of service you received from some of our front desk associates. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Thank you again for your business, and we hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Best Regards, David Weishar,Director of Operations

Dear Yudelkis, Thank you for choosing The Westin New York at Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, David Weishar,Director of Operations

Dear Gloria Luz, Thank you for being our guest and for the generous review. We are glad you had a pleasant time with us and that our optimal location in proximity to Broadway theaters worked well for your plans. Thank you again for your feedback, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

Dear Julie A, Thank you for the kind remarks for The Westin New York At Times Square. We are thrilled to know you had a pleasant stay and how much you enjoyed our rejuvenating property. We seek to deliver an awakening experience for all of our guests, so we are glad to see your perfect rating. Thank you again, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

Dear Katherine, Thank you for choosing The Westin New York at Times Square. We are pleased to know you enjoyed your time with us and that you especially loved our thoughtfully crafted property and intuitive associates. It was also a pleasure reading our dynamic location was an added convenience for you. Thank you again for your business, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

Dear Amit, Thank you for choosing The Westin New York At Times Square. While we are glad you enjoyed your time with us, we regret your dissatisfaction with our destination fee. The information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. This allows us to offer additional amenities for all of our guests, and we appreciate your feedback. Thank you again for the thoughtful review, and we look forward to welcoming you back the next time your travels bring you to the Big Apple.Best Regards, David Weishar,Director of Operations

Dear Jose Angel, Thank you for the high rating of The Westin New York at Times Square. We are thrilled to know you had a great stay and that our dynamic location perfectly suited to your needs. It was our pleasure accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations