외관

홈2 스위트 바이 힐튼 미들타운 여행 후기

3 out of 5
홈2 스위트 바이 힐튼 미들타운
600 Route 211 East, Middletown, NY

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 557개 이용 후기 중 369개" "
평점 8 - 좋아요. 557개 이용 후기 중 121개" "
평점 6 - 괜찮아요. 557개 이용 후기 중 32개" "
평점 4 - 별로예요. 557개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 557개 이용 후기 중 19개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Hokwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 숙박
숙박에 만족합니다..직원들은 친절하였고 룸도 깨끗하고 주차장도 이용하기에 매우 편리해습니다. 주변으로의 접근성도 양호한 지역에 위치하여 편안하게 머무를 수 있었습니다 다음에 이지역을 다시 방문한다면 머무르고 싶고 지인들에게도 추천하고 싶네요
2019년 10월에 1박 숙박함
답변 제공: Lisa F 님, 2019년 11월 6일
Thank you for the terrific review of our hotel!

8/10 - 좋아요

CHAE YOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 3박 숙박함

10/10 - 훌륭해요

Ana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved staying in this hotel. Everything was perfect. Very clean, staff was friendly and very helpful. My room was clean. I would definetely stay here again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

George

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 3월 11일
Thank you for your review! We hope to welcome you back again soon!

8/10 - 좋아요

Ted

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 3월 11일
Thank you for your review! We hope to welcome you back again soon!

10/10 - 훌륭해요

Mai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are nice and really kind. Their hospitality are amazing. We want to go back.
2024년 2월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 26일
Thank you for your review! We are happy to see you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 - 훌륭해요

Moshe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
High quality hotel rooms with all the amenities. Perfect for a family getaway.
2024년 2월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 19일
Thank you for the great review! We are happy you & your family enjoyed your stay and we hope to welcome you back again soon!

10/10 - 훌륭해요

Klodiana 님, Lodi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.
2024년 2월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 19일
Thank you for your review. We are happy you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Renee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel!! Staff was amazing !! Loved everything!
2024년 2월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 19일
Thank you for tkaing the time to review our hotel. We are happy you enjoyed our staff and our hotel. We hope to see you again soon!

10/10 - 훌륭해요

Robert

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jazmine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have good breakfast options, rooms are clean and big, reasonably priced, close to food and shopping, kids love the pool and I love that I was able to bring my dog
2024년 2월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 14일
Thank you for your review. We are happy to see you enjoyed your stay with us and we look forward to the opportunity to welcome you back again soon!

10/10 - 훌륭해요

Jahangir

Liked the room facilities. Most hotel don’t allow 6 people including children in a room. But it was perfect for our family. Breakfast time we had enough options and food was available. Really enjoyed staying there.
2024년 1월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 5일
Thank you for your review! We are happy to hear you enjoyed our spacious rooms. We agree that having a large room is essential when travelling with a family! We hope to welcome you back again soon!

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 5일
Thank you for your review! We are happy you enjoyed your stay and we hope to welcome you back again soon!

10/10 - 훌륭해요

Jana-Renee 님, Surrey

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 1일
Thank you for your review! We are happy you enjoyed your stay with us and we look forward to welcoming you again soon!

10/10 - 훌륭해요

Debra

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first time stay we had a great time the staff was very friendly and kind .
2024년 1월에 2박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 22일
Thank you for your great review! We hope to welcome you back again soon!

10/10 - 훌륭해요

Bibi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The suit was spacious. It came equipped with everything needed. The breakfast was beyond a usual hotel breakfast… many options including omelette.
2024년 1월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 1월 22일
Thank you for your great review! We hope to welcome you back again soon!

6/10 - 괜찮아요

Karina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The heating was blowing on both beds in both rooms directly, sometimes hot, sometimes cold, considering there were no comforters only thick sheets on both beds, children might be sick in couple of days.I think in Miami we had comforters but here-nope you don't need it and outside was 25F. The recliner sofa was very uncomfortable and the microwave went off completely after I turned it on for a min. The breakfast contains no protein whatsoever if you're intersted in waffles and bagels they're plenty. The only okay thing was oatmeal which I was bottoming next day (they serve it everyday until container is finished). Stale dry fruts/nuts. I'd prefer try another place in the area.
2024년 1월에 2박 숙박함
답변 제공: DOS 님, 2024년 1월 16일
Thank you for your review. We are sorry to hear that you did not have a wonderful stay with us! We will be looking into the quality of breakfast items as mentioned but please note: our brand standard requires us to only offer specific breakfast options (this includes waffles, bagels, sandwiches, breakfast bowls, yogurts, muffins, juice). Additionally, we are required by the brand to have the duvets that were offered in the rooms (the comforters), in addition to the sheets as well. We will have a member of our maintance team address the issue with the heating in the room as well so thank you for bringing it to our attention. We hope to have the opportunity to welcome you again in the future!

10/10 - 훌륭해요

Paula

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pet friendly, large suite with all the comforts of home.
2023년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 12월 27일
Thank you for your wonderful review. We always strive to be your Home away from Home so we are happy to hear you enjoyed your stay!Happy Holidays and we hope to welcome you back again soon!

8/10 - 좋아요

charles

가족 여행
Some good and some bad.
The staff was very friendly. The bed was very hard and seemed small for a queen. The room we had was adjoining with another room which had a door I was not aware of and the person next door coughed all the time and it sounded like they were in our room. The air conditioning/ heating was loud and cold air was coming from underneath which was right next to the bed. The breakfast was not bad. Most likely will stay somewhere else on the next trip.
2023년 12월에 4박 숙박함
답변 제공: Director of Sales 님, 2023년 12월 26일
Thank you for your review. We are happy you found our staff friendly and that you enjoyed breakfast. We will look into your concern about the bed comfort and hvac unit. Thank you again and we hope yo welcome you back again in the future!

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2024년 2월 1일
Thank you for taking the time to review our hotel. We are happy to see you had a great experience and we hope to welcome you back again soon!

10/10 - 훌륭해요

Xylona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 12월 26일
Thank you for your review. We are happy you enjoyed your stay and we look forward to welcoming you back again soon!

8/10 - 좋아요

Lynette May

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Director of Sales 님, 2023년 12월 6일
Thank you for your review. We hope to welcome you back again soon. Have a great holiday season!

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another nice stay at Home2 Suites in Middletown. Flawless experience.
2023년 11월에 1박 숙박함
답변 제공: Lisa Mays 님, 2023년 12월 1일
We truly appreciate you taking the time to leave your review. We hope to see you again in the future!

6/10 - 괜찮아요

John

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were way too small, WiFi was horrible. Definitely not worth the $300 per night that we spent.
2023년 11월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 11월 20일
Thank you for your review. We are saddened to hear you had an issue with the hotel wifi and we will be addressing this. We hope to have the opportunity to welcome you back again.

10/10 - 훌륭해요

Maryisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 11월 13일
Thank you for your review. We hope to welcome you back again soon!

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice sizable rooms
2023년 11월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 11월 9일
Thank you for your review! We hope to welcome you back again soon!

8/10 - 좋아요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine with this property except for the two times we saw a cockroach. First in the woman’s lobby restroom and once in our bathroom. That is way we can give 5 stars on everything.
2023년 9월에 8박 숙박함
답변 제공: Director of Sales 님, 2023년 11월 9일
Thank you for your review. We are shocked to hear you found an "unwelcomed visitor" and we will immediately address this. We have weekly pest control preventative actions taken at our hotel by the pest control company but we will request an emeregency visit from them so thank you for bringing this to our attention. We are happy to hear you enjoyed the rest of your stay with us!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not the cleanest or friendliest
This is definitely not the worst place we've stayed at. We stayed at a large chain once, that had cockroaches. This one just dirty tissues wedged in the back between the bathroom counter and wall, and someone else's hair on the wall. We would probably have just ignored all this and not bothered writing a review, but the front desk agent was rude and also wouldn't give us an extra blanket, conditioner, or dishwashing detergent. To be fair, we had already received extra bedsheets. But the flip side is that the room wasn't the cleanest, and we used extra bedsheets to cover up the sofa and chairs. Would have moved, but with little kids and at night, we were just exhausted. Also, that after speaking with her on the phone three times, we ended up having to go downstairs to pick up the items ourselves. We tried to avoid going to the front desk the rest of the time, because we didn't want to run into her. Because we booked via hotels.com, it was a hassle to cancel the reservation. We ended up leaving early, but still stayed here three nights. There was one front desk agent, though, that we eventually had to talk to - and she turned out to be super friendly and helpful.
2023년 10월에 4박 숙박함
답변 제공: Director of Sales 님, 2023년 10월 17일
Thank you for your review. We appreciate your feedback however given the conversation yesterday where it was mentioned that you "didn't budget for this amount of money" and you just found out that there is a "guarantee thing" we believe the alligations to be false, and upon review of guest interactions with our team on your arrival date, found evidence of this. In the future we highly recommend finding a suitable hotel within your budget that can accommodate your request for more than 6 sets of sheets and extra blankets, leaving none for additional hotel guests.

8/10 - 좋아요

Hsiou ling

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 26박 숙박함
답변 제공: Director of Sales 님, 2023년 10월 17일
Thank you for your review. We hope to welcome you back again soon!

10/10 - 훌륭해요

Francine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was a convenient location for our family trip. Check in was easy and rooms were very clean. All staff were friendly and hotel morning breakfast was included . Rooms had complete kitchenettes which were great. Everything helped make our stay memorable.
2023년 10월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 10월 10일
Thank you for the great review! We are happy to see you enjoyed your stay and we hope to welcome you back again soon!

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 10월 4일
Thank you for your review. We are happy to see you enjoyed your stay and we hope to welcome you back again soon!

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great accommodations. Friendly staff, very clean. Loved the complimentary breakfast. Nice fitness center. Restaurants next door.
2023년 9월에 2박 숙박함
답변 제공: Director of Sales 님, 2023년 10월 4일
Thank you for your review! We are happy to see you enjoyed your stay and that you were able to experience our amenities. We hope you have the opportunity to visit us again soon!

10/10 - 훌륭해요

Amy 님, Webster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were only staying for one night, but we were so impressed with the room and how thoroughly it was supplied for guests who may have booked a more extensive stay. Highly recommend...very clean, very quiet and very friendly staff!
2023년 10월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 11월 9일
Thank you for your wonderful review! We hope to welcome you back again soon!

6/10 - 괜찮아요

Nigrid

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel overall was very nice. Not quiet. And the am staff was not so grateful with the breakfast.
2023년 9월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 26일
Thank you for your review. We appreciate your feedback and we will be looking into your concerns.

6/10 - 괜찮아요

Ronald

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very need of Updating and Cost very High for Area
Hotel is in drastic need of updating. Very expensive for the area and just a low cost average hotel. Better hotels in the area.
2023년 9월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 11일
Thank you for your review. We hope to have the opportunity to welcome you back again.

2/10 - 너무 별로예요

Taquesha

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Left homeless and told sorry...smh...Find better
I traveled with my 4 year old daughter and husband to stay at Home 2 Suites. Upon my arrival I was told that my reservation was canceled. I was never informed because "I made my reservation 3 rd party. Although i received an email from them prior to my arrival about getting their app. Thanks to the terrible business practice and lack of technological services I arrived to town with nowhere to stay. To make matters worse I was told that this happened in the past as well. Smh. As a company that has such a "reputation" in the hotel industry, I expected better. However, I won't make the same mistake again of trusting their hotels.
2023년 9월에 2박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 11일
Thank you for your review. We are sorry for the experience you had and we are looking into the situation.

8/10 - 좋아요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was satisfactory. We would have stayed at the pool longer but the water was warm, almost like a hot tub. My daughter didn’t care for that. Breakfast was good, and the selection was a variety of breads and proteins in case you are vegetarian. There seemed to be enough seating for the various groups served that morning.
2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 5일
Thank you for taking the time to review our hotel. We hope to learn more about your stay and what we can do to receive a 10 out of 10 on your future stays! Safe travels and we hope to welcome you back again soon

6/10 - 괜찮아요

William

연인과의 여행
좋아요: 직원 및 서비스
We paid for a room with two double beds but got a room with only one. It was late and were tired so didn't make an issue of it. Hotel was 9k but nothing speciap. We feel it was overpriced.
2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 8월 31일
Thank you for your response. We are sorry to see you did not have a good experience with us and we hope to have the opportunity to change your opinion on a future stay

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall really good
2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 8월 31일
Thank you for your review and we hope to welcome you back again soon

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean facility, unprofessional staff.
We went for a one night stay. The clerk at the desk was very professional. They provided us with information that breakfast was setup and 6am and 9am. We found out the next morning at 9:10am when going down for breakfast that it was only 6am to 9am. We were rushed to grab something before the breakfast counter was shut down. They were practically ripping things from our hands as we were standing there making our selections. One of the workers mumbled to their coworker to hurry and shut the curtains or they will keep going back. It was an unnecessary way of letting us know that they were closing the breakfast bar.
2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 8월 31일
Thank you for taking the time to review our hotel. We are happy to hear you had a good experience with our guest service agent and we are sorry for the misunderstanding about our breakfast hours from 6:00am - 9:00am. I highly recommend downloading the Hilton Honors app to review all hotel details for future stays so you may experience everything we have to offer. Additionally, there is a QR code in each room with all hotel amenity details in case there is anything we may have missed telling you at check in (or if you bypass the front desk upon arrival using your digital key). We hope to welcome you back again soon!

10/10 - 훌륭해요

Israel

2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 26일
Thank you for your review. We hope to welcome you back again soon!

8/10 - 좋아요

WILLIAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Blankets were scratchy. Breakfast was less than desired. It was busy when we went down amd ran oit of everything. I had to eat on the way after waiting over 30 min for the breakfast to be filled. No full sized conditioner. Only had 2 small bottles left amd was not enough to wash entire familys hair.
2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 8월 21일
Thank you for your review. We hope to welcome you back again!

8/10 - 좋아요

Patrick

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big room and nice
2023년 8월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 8월 20일
Thank you for your review. We are happy to hear you enjoyed your stay with us and we hope to welcome you back again soon!

6/10 - 괜찮아요

Jaswinder

2023년 8월에 3박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 5일
Thank you for taking the time to review our hotel. Please let us know what we could have done better so we can improve for your future stays. We hope to welcome you back again soon

10/10 - 훌륭해요

Barbara

2023년 7월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 7월 25일
Thank you for your review. We ar ehappy to see you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 - 훌륭해요

Warren

가족 여행
Clean, pleasant staff, solid breakfast. Good job.
2023년 7월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 7월 18일
Thank you for your review! We are happy to hear you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 - 좋아요

Terri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 7월 11일
Thank you for your review. We hope to welcome you back again soon!

10/10 - 훌륭해요

Brenda

2023년 6월에 2박 숙박함
답변 제공: L Mays 님, 2023년 7월 26일
Thank you for your review!

10/10 - 훌륭해요

Patricia

2023년 6월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 7월 21일
Thank you for your review. We hope to welcome you back again soon!

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 6월 21일
Thank you so much! We are happy to see you enjoyed your stay and we hope to welcome you back again soon!