This is definitely not the worst place we've stayed at. We stayed at a large chain once, that had cockroaches. This one just dirty tissues wedged in the back between the bathroom counter and wall, and someone else's hair on the wall.
We would probably have just ignored all this and not bothered writing a review, but the front desk agent was rude and also wouldn't give us an extra blanket, conditioner, or dishwashing detergent.
To be fair, we had already received extra bedsheets. But the flip side is that the room wasn't the cleanest, and we used extra bedsheets to cover up the sofa and chairs. Would have moved, but with little kids and at night, we were just exhausted.
Also, that after speaking with her on the phone three times, we ended up having to go downstairs to pick up the items ourselves. We tried to avoid going to the front desk the rest of the time, because we didn't want to run into her.
Because we booked via hotels.com, it was a hassle to cancel the reservation. We ended up leaving early, but still stayed here three nights. There was one front desk agent, though, that we eventually had to talk to - and she turned out to be super friendly and helpful.