외관

하워드 존슨 바이 윈던 뉴버그/웨스트 포인트 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 1001개 이용 후기 중 171개" "
평점 8 - 좋아요. 1001개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 190개" "
평점 4 - 별로예요. 1001개 이용 후기 중 196개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 223개" "

6.0/10

청결 상태

7.2/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

6/10 - 괜찮아요

bogeun

가족 여행
좋아요: 직원 및 서비스
2019년 10월에 1박 숙박함
답변 제공: ANDRE B. 님, 2019년 11월 7일
Dear Bogeun, Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

Peyton

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Blood stains on the floor. Unfriendly and awkward staff.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Louisette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Denny 님, Bronx

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The posting on your website said that the location had breakfast but the only thing the give was granola bars and coffee. The location didn’t look good and it looked unsafe. Also the morning from desk attendant was very rude.
2024년 4월에 2박 숙박함
답변 제공: Howard Johnson 님, 2024년 4월 15일
Thank you for your feedback. We do apologize for not meeting your standards with the Breakfast. We hope you do give us a chance in the Future when in the area

10/10 - 훌륭해요

Krystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
quiet and efficient
2024년 4월에 1박 숙박함
답변 제공: Howard Johnson 님, 2024년 4월 15일
Thank you for your feedback we do hope you stay with us again when in the area

2/10 - 너무 별로예요

Lhawang 님, Beacon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water ...
2024년 4월에 1박 숙박함
답변 제공: Howard Johnson 님, 2024년 4월 15일
Thank you for your feedback we do apologize for any inconvenience caused by during your stay with there being no hot water. We do hope you give us a chance when in the area

4/10 - 별로예요

Joseph

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Benny 님, 2024년 4월 13일
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 - 별로예요

Raymond

별로예요: 숙박 시설 상태 및 시설
Definitely needs to be updated in the bathroom, and tv limited channels and poor quality-very fuzzy screen. Totally ripped up chair. No mirror. No fridge. No microwave. No coffee machine. Only 1 bath towel. And the hallways stunk. Would not stay again nor recommend.
2024년 4월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 4월 13일
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 - 별로예요

pierre

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sur internet les photos sont pas mal , mais en réalité c' est une autre chanson, assez aprèune visite de la chambre il était impossible de coucher sur place.impossible de voir la chambre avant,,et aucun petit déjeuner cela vient de me coûter une chambre.trouver autre hôtel près de celui ci.
2024년 4월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 4월 13일
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 - 별로예요

vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Place was clean and smelled good but no elevator to get from first floor to second floor so if you have a lot of bags then you have to carry them up 2 flight of stairs
2024년 3월에 3박 숙박함
답변 제공: Benny 님, 2024년 4월 13일
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 - 별로예요

Debbie

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Surprised there was no fridge or microwave, and just nut bar for breakfast, seriously was disappointing for a HJ
2024년 3월에 1박 숙박함
답변 제공: Benny 님, 2024년 4월 2일
Thank you for your feedback we do appreciate it we do apologize for not meeting your standards with the breakfast . I do hope you give us a chance in the future

2/10 - 너무 별로예요

jeff

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place should be condemned. Whole building smells like mold and smoke. We did not stay. We walked into the room and took a quick look. Carpet had rips and a large stain that looked like blood. Chair was all tattered. Bathroom has loose tiles and caulk falling off. Doors were heavy metal, like a jail cell. The whole place was smelly, dirty and felt like a horror movie. I've stayed in plenty of lackluster hotels, but I've never walked out before this. Worst part was the manager at the desk guaranteed me a refund. Said she would handle it and I didn't need to contact Expedia. She never did. And Expedia refused to offer a voucher. Awful experience all around.
2024년 3월에 2박 숙박함
답변 제공: Benny 님, 2024년 4월 2일
Thank you for your feedback we do apologize for not meeting your standards with the room. We are renovating our rooms to give guest a memorable experience. Your reservation was booked through a third party and it was pre paid non refundable. I do apologize for the inconvenience

10/10 - 훌륭해요

Ernest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Is spacious and comfortable rooms
2024년 3월에 1박 숙박함
답변 제공: Benny 님, 2024년 3월 16일
Thank you for your feedback we do appreciate it we hope you do stay with us again when in the area

10/10 - 훌륭해요

Shenaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Benny 님, 2024년 3월 8일
Thank you for your feedback, we do are glad we were able to meet your expectations, we hope you stay with us again

8/10 - 좋아요

charles

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check out time is 11am. I went to get coffee and returned to the room at 10am. The cleaning lady was in my room. She drink my ice tea in the refrigerator. She was eating my potato chips, and she stole a gift i had on the dresser. I was so disgusted about her being in my room and eating my stuff i totally forgot about the gift. I called the property around noon and they retrieved the gift for me.
2024년 2월에 1박 숙박함
답변 제공: Benny 님, 2024년 2월 20일
Thank you for your feedback I do apologize for the inconvenience you experienced with the housekeeping staff.We have addressed this issue with the housekeeping staff once again we do apologize for the inconvenience caused

2/10 - 너무 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Benny 님, 2024년 2월 16일
Thank you for your feedback we do appreciate it . We are saddened to hear we did not meet your standards we do hope you give us a chance in the future

10/10 - 훌륭해요

Marcus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff up to date rooms
2024년 2월에 2박 숙박함
답변 제공: Benny 님, 2024년 2월 13일
Thank you so much for your feedback this will be shared with the staff to motivate them to provide more exceptional service. We hope to see you again when in the area

4/10 - 별로예요

Jimmy

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It says lunch included but we were allowed a soft bar, that’s all! nor coffee!
2023년 12월에 1박 숙박함
답변 제공: Benny 님, 2024년 2월 13일
Thank you for your feedback we are do apologize for the breakfast not meeting your standards. We do hope you give us another chance when in the area

10/10 - 훌륭해요

Helmont

가족 여행
좋아요: 직원 및 서비스
Not up to date and a funky smell
2024년 2월에 1박 숙박함
답변 제공: Benny 님, 2024년 2월 4일
Thank you for your review we will share your comments wirth housekeeping to improve our services.

10/10 - 훌륭해요

Nayely

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Benny 님, 2024년 1월 26일
Thank you for your feeddback we really do appreciate it we hope you do stay with us again when in the area

4/10 - 별로예요

Michael

별로예요: 숙박 시설 상태 및 시설
Hotels.com Let Me Down
The worst thing is there was no free breakfast - they had a few granola bars out. They stopped serving breakfast 6 months ago. I blame Hotel.com for not informing me - if I had known I wouldn’t have stayed here.
2024년 1월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 21일
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear your were misinformed about the breakfast . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Mohamed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Benny 님, 2024년 1월 21일
Thank you for your feedback we do hope ypu stay with us again when in the area

4/10 - 별로예요

Charles

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It all started, at check-in, by the clerk telling us that the room we booked (it was a acessible room for reduce mobility persons because it was the less expensive) was unavailable and that we needed to pay 10$ more for an other room with 2 beds. She told us that they wanted to keep that room in case some persons needs it (which is totally fine!) but that the same room was 10$ more. We argued for a good 15 mins and she finally called the manager who said it was OK for us to keep the room that we paid for. Also the reservation we made with Expedia was advertising a room with breakfast included but there was none. The breakfast was in fact old coffee in a thermos and one "val nature" granola bar to go. Not my minimum for breakfast. I am very disappointed and dissatisfied because I felt like the clerk tried to scam me and that we took that room mostly because there was a breakfast included (way more easier in the morning with the kids) and we ended up paying for an acceptable breakfast elsewhere.
2024년 1월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 11일
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you has issues with the Front Desk agent during check in and also the the description of breakfast on the third party website. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Benadicta Ansahbenny@hojonew.com

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 11일
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 - 별로예요

Sanjukta

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 2일
Thank you for your feedback we do aplogize for not meeting your expectation and standards , we do hope you give us a chance in the future to provide you with the exceptional service we are known for.

10/10 - 훌륭해요

nadia

2023년 12월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 2일
Thank you for your feedback we do appreciate it we hope you stay with us again when in the area

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I found this property to be unsafe and alarmingly in poor condition. There were just a couple cars in the lot. No sign on the building. Trash piled in the stairwell exit . No one around. I made a very poor decision paying for a room here. Won't make that mistake again.
답변 제공: Benny 님, 2024년 1월 2일
Thank you for your comments Timothy we do apologize for not meeting your expectations. We will be sharing your comments with the staff so we can improve our services we hope you do give is a chance in the future to provide you with the exceptional services we are known for

4/10 - 별로예요

Brian

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Honestly stay there only if you have to…
2023년 10월에 2박 숙박함
답변 제공: Benny 님, 2024년 1월 2일
Thank you for your feedback we do apologize for not meeting your expectations your comments will be used to coach the team to provide exceptional service when stay with us again

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean and well priced. No hot water in the morning. The person at the desk didn't really seem to care.
2023년 11월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 2일
Thank you for your feedback we do apologize for any inconvenience caused during your stay with there being no hot water in the morning. We take every concern very seriously and we will be addressing it wih the staff.

6/10 - 괜찮아요

Ilda

연인과의 여행
별로예요: 편의 시설/서비스
It looked deserted.
2023년 11월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 2일
Thank you for your feedback we are under going a lot of renovations to improve our appearance we do hope you stay with us again when in the area.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a one night stay with husband. It’s quiet and just a little dated.
2023년 11월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 2일
Thank you for your feedback we are glad you enjoyed your stay with us we hope you stay with us again when in the city

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Benny 님, 2024년 1월 2일
Thank you for staying with us we do apologize for any inconveince experinced during your stay I hope you do stay with us again when in the city

2/10 - 너무 별로예요

Yasar

2023년 5월에 2박 숙박함
답변 제공: Guest Service 님, 2023년 11월 14일
Dear Yasar,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for you to have better hotel experience!

10/10 - 훌륭해요

Carmen 님, Killeen,

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Guest Service 님, 2023년 11월 14일
Dear Carmen,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the Newburgh area.

2/10 - 너무 별로예요

Amit

별로예요: 청결 상태, 숙박 시설 상태 및 시설
dirty, smelly room, nonfunctioning toilet, breakfast is coffee/tea alone, unkempt and rundown appearance. best to Avoid if possible
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 4일
Dear Amit,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 - 훌륭해요

Tracy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Tracy,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 - 너무 별로예요

Boris

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated property. No breakfast was served, but coffee and cereal bars.
2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Boris, Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.

8/10 - 좋아요

Paul

연인과의 여행
별로예요: 편의 시설/서비스
You should request first floor as there is no elevator. Room was clean and bed comfortable but the outside and hall’s definitely need an uplift .
2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Paul,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choosing Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

8/10 - 좋아요

Elizabeth

좋아요: 직원 및 서비스, 객실의 편안함
Eh
Room was clean and comfortable. Staff was friendly. Hallways smelled gross and were very outdated. Continental breakfast was sad.
2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Elizabeth,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

6/10 - 괜찮아요

john

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear John,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

4/10 - 별로예요

Cathleen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very outdated and the continental breakfast was a joke granola bars etc. Hot water was cold first time and empty second time. The sliding door in our room, didn't work right and they said they would come and fix it never did. No extras in room like fridge microwave or coffee machine. Definitely not worth the price I paid!.
2023년 10월에 3박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Cathleen,Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back.

4/10 - 별로예요

ALICIA ESTHER

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible experience
El hotel necesita mucho mantenimiento en las habitaciones. Huelen mal, no te dan suplementos para baño, no tiene elevador y la zona es peligrosa para salir en la noche
2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Estimada ALICIA ESTHER,Nos disculpamos sinceramente por su experiencia con nosotros y le aseguramos que estamos trabajando arduamente para mejorar su próxima estadía. Se han tomado nota de sus inquietudes, ¡estamos trabajando para resolver estos problemas!

2/10 - 너무 별로예요

Debbie

가족 여행
별로예요: 청결 상태
We left. The property was FILTHY. The room reeked of smoke. Burn marks on the bath tub in front of toilet. Bath tub was filthy. Pillows and all bed linen stank of stale smoke. It was the most disgusting place I’ve ever set foot into.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 4일
Dear Debbie,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Robert,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 - 너무 별로예요

Tung

2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 4일
Dear Tung,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended!
This hotel is really run down. There is a terrible smoking smell in the hallways and in the rooms that they try to mask with deodorizer but it actually makes it worse. The people staying next door had a loud party until after 2am. The plumbing has issues. The light switch broke off. Stay anywhere else. The staff was semi helpful.
2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Value Guest,Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back.

10/10 - 훌륭해요

Judith

2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Judith,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Suitable for a Short Stay
Check in was easy, the shower was hot, the breakfast was not all too great but was something, the wifi was good, the TV remote did not work, the heater/AC worked.
2023년 10월에 1박 숙박함
답변 제공: Hojo team 님, 2023년 11월 4일
Dear Value Guest,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

2/10 - 너무 별로예요

Maria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Howard Johnson 님, 2023년 10월 11일
Dear Maria,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for a better hotel experience!

4/10 - 별로예요

allan

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was very run-down and outdated. There was no elevator. We are elderly disabled persons and were given a room on the second floor so no elevator was a definite problem . We had rented two rooms. In one room the door to the bathroom could not be closed. In the other room the toilet seat had fallen off. There were no cups or gasses in the room which is usually standard. We had to go to the desk to get some. There was no ice bucket. Again we had to go to the desk to get one. There were large visible patches on all the hallway walls. Very shabby. On a positive note - the desk manager who checked us in was very friendly and helpful.
2023년 10월에 1박 숙박함
답변 제공: Howard Johnson 님, 2023년 10월 11일
Dear Allan,Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.