야외 수영장, 수영장 파라솔, 일광욕 의자

리지스 뉴캐슬 여행 후기

4.5 out of 5
리지스 뉴캐슬
Wharf Rd & Merewether St, Newcastle, NSW

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 483개" "
평점 8 - 좋아요. 1000개 이용 후기 중 334개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 113개" "
평점 4 - 별로예요. 1000개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 23개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Viive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Thomas M. 님, 2024년 3월 20일
Hi Viive,Thank you for leaving the review for us.Kind Regards,

6/10 - 괜찮아요

Ian

출장 여행
좋아요: 직원 및 서비스
This property has a lovely view of you have a waterfront suite and the staff were fantastic in particular a check in man Adam was brilliant he also helped me find accommodation at another Rydges and his front desk service was second to none The rooms however were dated with pooquality towels and furnishing for around $300 a night I thought it a rip to charge $35 a night for hotel parking
2024년 3월에 1박 숙박함
답변 제공: Thomas M. 님, 2024년 3월 20일
Hi Ian,Thank you for the review.We are starting to renovate some of our rooms now so they will not feel outdated for much longer. The Valet Parking is not the only option around the hotel, as there is the on street parking and Wilsons carpark down the street.We look forward to having you stay with us again soon.Kind Regards,

8/10 - 좋아요

Douglas E

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a king harbourside suite. Very spacious, good climate control, quiet. Close to a nice set of harbourside restaurants with lots of dining choice. Room WiFi (3 device max.) more or less OK for single device streaming (12-18mps). Room had bar fridge mostly stocked with for sale products but with small amount of room left. Check out time 11am is generous (by Australian standards). One block from tram (2 stops along tram from train station at Newcastle Interchange). Harbour view was pleasant. Nice outdoor pool.
2024년 3월에 2박 숙박함
답변 제공: Thomas M. 님, 2024년 3월 20일
Hi Douglas,Thank you for your review. We are pleased you enjoyed your stay with us so much as and we look forward to having you come enjoy your time here again.Kind Regards,

10/10 - 훌륭해요

Carlie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot! Travelled with our kids and everything was safe, clean, wonderful, very nice and the pool was a lot of fun! Beautiful 10/10 spot. Would definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: Jacque 님, 2024년 3월 8일
Hi Carlie, Thank you so much for taking the time to leave us a review, We are just so thrilled to hear that you and the kids had such an amazing time here with us! We certainly are so grateful that we are surrounded by such a beautiful location. We cant wait to have you stay with us again! Thank you

6/10 - 괜찮아요

Timothy

2024년 2월에 3박 숙박함
답변 제공: Jacque 님, 2024년 3월 25일
Thank you for taking the time to leave us a review, Kind Regards

8/10 - 좋아요

Guido

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lage am Kai und Außenpool top!
2024년 2월에 3박 숙박함
답변 제공: Thomas M. 님, 2024년 2월 19일
Hello Guido,Thank you for your review.We are pleased you enjoyed our harbour side location and pool.We look forward to seeing you stay with us again soon.Kind Regards,

10/10 - 훌륭해요

Sir Paul

2024년 2월에 3박 숙박함
답변 제공: Thomas M. 님, 2024년 3월 21일
Hi Paul,Thank you for leaving the review for us.Kind Regards

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place to stay and lovely outlook from our room. Staff were always very friendly and attentive, we really enjoyed our stay and will return again soon.
2024년 1월에 2박 숙박함
답변 제공: Thomas M. 님, 2024년 1월 22일
Hi Rita, Thank you for your positive review. We appreciate you staying with us, and look forward to welcoming you back soon. Kind Regards,

2/10 - 너무 별로예요

Raul

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel location was great and the little ones enjoyed the pool and slide very much. Breakfast was good in the morning. However, our room was not as clean as we would have expected, not a deal breaker, but the reason for the one star was a non working air conditioning in our room. Despite asking assistance in the front counter and ringing later when still was not working, we never got a solution and had to the spend the night it what it felt like a sauna. This is a basic expectation and it was not met.
2024년 1월에 1박 숙박함
답변 제공: Thomas M. 님, 2024년 1월 21일
Hello Raul,We apologise for the maintenance issues you faced during your stay with us. These are rare for us and are not an example of the standard we hold as a hotel.Please feel free to contact us directly with any other feedback from your stay.We are pleased to read you found the location enjoyable and the breakfast was a great start to your day.We hope we can resolve these issues for you, and welcome you back soon,

10/10 - 훌륭해요

Yan

2024년 1월에 1박 숙박함
답변 제공: Thomas M. 님, 2024년 2월 5일
Hello,Thank you for your positive review.We appreciate it, and look forward to welcoming you back soon.Kind Regards,

8/10 - 좋아요

Amber

2024년 1월에 2박 숙박함
답변 제공: Thomas M. 님, 2024년 2월 3일
Hello,Thank you for leaving such a positive review for us.We look forward to welcoming you back soon.Kind Regards,

10/10 - 훌륭해요

Agnes

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location with excellent service
2024년 1월에 1박 숙박함
답변 제공: Tahir G 님, 2024년 1월 12일
Hi Agnes,Thank you for your review. We look forward to having you stay with us again soon.King Regards,

10/10 - 훌륭해요

LANHU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room, views were far better than expected- lifts are fast & always around, staff were great- better selection at the 350 bar & rest. for food & decenty cocktails would be a potential improvement - hotel itself was great & the room intro book to the area /hotel history fantastic!! Thank you :D
2023년 12월에 2박 숙박함
답변 제공: Tahir G 님, 2024년 1월 5일
Hi Sarah,Thank you for letting us know about your recent stay and for choosing Rydges Newcastle. I'm so thrilled that you enjoyed everything. Thank you again for your feedback. We look forward to having you back with us again in the near future. Kind Regards,

6/10 - 괜찮아요

Stefano

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Stuff not so trained. Half an hour to prepare a cappuccino. Hotel a bit outdated. The plus is surely the location.
2023년 12월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 31일
Hi Stefano,Thank you for taking the time to leave a review for us. We agree, the location of the hotel is amazing and a huge plus. One of the downsides to this is popularity meaning the hotel appears more run down than usual during its busy periods due to the excessive use. This can also lead to extended wait times for items such as your cappuccino.We do appreciate your patience and hope it was well worth the wait.Kind Regards,

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The chilled location was amazing, loved the vibe
2023년 12월에 1박 숙박함
답변 제공: Tahir G 님, 2023년 12월 29일
Hi Michael,Thank you for your great feedback. We hope to see you again soon. Kind regards.

10/10 - 훌륭해요

Loydette

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 27일
Hi Lloydette,Thanks for leaving your review for us.We hope to have you stay with us again soon,

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, efficient staff. Great location!
2023년 12월에 2박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 23일
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pitiful
We booked the king suite with harbour view with balcony. On entering the room we noticed vomit all over the balcony so I called reception and they apologised and said they were upgrading us to the king spa suite. The king spa suite was dirty, the balcony was so small you could only just stand on it, the dining suite only had 1 chair so only one of us could sit at the table, the bathroom towels were placed on a towel rack high on the wall in the centre of the spa which meant you had to climb in the spa to reach a towel, that also meant the cleaners had to climb in the spa to place the towels in the rack. There was no steps to climb into the spa which was incredibly difficult as I am 152cm tall and to make matters worse you have to climb into the spa to take a shower which is incredibly dangerous trying to get in and out when wet. There was absolutely no utensils in the kitchen, what is the point of have a kitchen with no dishes or cutlery. The coffee cups and coffee was on the bottom of the cupboard under the kitchen sink. The fridge was filthy. There was no compendium or prices for the mini bar. We paid $250 per night for our suite which was better than the upgraded suite which was $418p and $35 on parking ( luckily we had free parking directly in front of motel). I would never recommend the Rydges motel at Newcastle because you are only paying for the name
Fridge
Have to climb in spa to reach towel rack
No proper step to access spa bath to have a shower, the tiny step at the side of spa so small and inadequate my size 5 foot was to big
The tiny balcony couldn’t even accommodate a chair and your paying an $100 a night for the privilege of something that’s unusable
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Ian

2023년 12월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 23일
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 23일
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

10/10 - 훌륭해요

Amy

2023년 12월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 23일
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

8/10 - 좋아요

Pashupati

2023년 12월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 23일
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

2/10 - 너무 별로예요

darren

연인과의 여행
No tea bags in the room, not value for money, probably won’t stay there again.
2023년 12월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 18일
Hi Darren,We are disappointed to read you did not enjoy your time with us.Please feel free to contact us directly to provide any further or specific feedback, and we hope to resolve some of the issues you may have faced.Kind Regards,

10/10 - 훌륭해요

roddie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 18일
Hi Roddie,Thank you for leaving your review with us.We appreciate your effort, and look forward to having you stay with us again soon.Kind Regards,

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 16일
Hi Kelly,Thank you for your review. We look forward to you staying with us again soon.Kind Regards,

4/10 - 별로예요

Bernie

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smelly Grimy Floors
very disappointing. The room was grimy
2023년 12월에 3박 숙박함
답변 제공: Tahir G. 님, 2023년 12월 15일
Hi, John,Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. And your response will be pass on to the relevant team.We hope to look forward to having you back with us again in the near future.

6/10 - 괜찮아요

Filomena

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property desperately needs to be refurbished.
2023년 12월에 1박 숙박함
답변 제공: Tahir G. 님, 2023년 12월 12일
Hi Filomena,Thank you very much for the feedback. We pleased to let you know we are currently in the middle of renovations. We would love to host you soon with new look of our hotel.Regards,

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking was on the street, so trying to figure out extended times was difficult. Otherwise, the pool and waterslide were a huge hit with the kiddos. The room was pretty clean and options to eat near by were great. The beach was close and was wonderful to visit, but staying longer than a couple days would have been difficult if you have your own vehicle.
답변 제공: Thomas M. 님, 2023년 12월 12일
Hi Jessica,Thank you for taking the time to leave your feedback. We always appreciate guests taking the time to provide insight into their stay with us.Whilst we are pleased to read you and your other guests enjoyed the pool, waterslide and our other amenities surrounding the hotel, we would also like to advise of the Valet parking option with the hotel at 35 per night. This is a 24/7 service provided by the hotel with the on street parking (Metered between 9am and 5pm) and multi level Wilsons car park further down Wharf Road also available for your convenience.We look forward to having you stay with us again soon,

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Tahir G 님, 2023년 12월 7일
Hi Chris,Thank you for taking the time to provide the hotel with your feedback - it is appreciated.I am so pleased to hear that you enjoyed your stay with us.We look forward to being able to welcome you back to the hotel again in the near future.

10/10 - 훌륭해요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 5일
Hi Phillip,Thank you for your review. We look forward to having you stay with us again soon.King Regards,

8/10 - 좋아요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 12월 5일
Hi Matt,Thank you for your review. We look forward to having you stay with us again soon.King Regards,

10/10 - 훌륭해요

Nikko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Got a free upgrade to a Suite room. Thank you
2023년 11월에 1박 숙박함
답변 제공: Thomas M. 님, 2023년 11월 28일
Hi Nikko,You are most welcome for the upgrade. We look forward to having you stay with us again soon.Kind Regards,

8/10 - 좋아요

len

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the harbor views and activities which is why we returned for my wife's birthday treat, she turned eighty. we did not like the bed which was vey hard or the skin irritations similar to mossie bites.
2023년 11월에 2박 숙박함
답변 제공: Thomas M. 님, 2023년 11월 28일
Hi Len,Thank you for providing your feedback for us.We appreciate the feedback regarding the bedding and have provided it along for our Housekeeping Management.Kind Regards,

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Giorgia 님, 2023년 11월 20일
Thank you for your feedback.We appreciate the warm review!

10/10 - 훌륭해요

Anders Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very nice King Suite, great view, very comfortable and nice room. Great location
2023년 11월에 1박 숙박함
답변 제공: Kyle.M 님, 2023년 11월 8일
Hi Anders,Thank you for taking the time to leave us some feedback on your recent stay. I'm glad you found your rooms comfortable, that is always the aim! We hope to be able to welcome you back soon.Kind regards,Rydges Newcastle Team

10/10 - 훌륭해요

Tim

2023년 11월에 1박 숙박함
답변 제공: Kyle.M 님, 2023년 11월 9일
Hi Tim,Thank you for leaving a review of your recent stay. We hope to welcome you back soon.Kind regards,Rydges Newcastle Team

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Kyle.M 님, 2023년 11월 9일
Hi Alan,Thank you for leaving a review of your recent stay. We hope to welcome you back soon.Kind regards,Rydges Newcastle Team

10/10 - 훌륭해요

Karen

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Adam R 님, 2023년 11월 4일
Hi Karen,Thank you for providing your feedback.

8/10 - 좋아요

Tony

2023년 10월에 2박 숙박함
답변 제공: Adam R 님, 2023년 11월 4일
Hi Tony,Thank you for your feedback on your recent stay.

10/10 - 훌륭해요

Gary

2023년 10월에 1박 숙박함
답변 제공: Adam R 님, 2023년 11월 4일
Hi Gary,Thank you for your wonderful feedback.

6/10 - 괜찮아요

Lisa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
There was black hair throughout the bathroom
2023년 10월에 1박 숙박함
답변 제공: Adam R 님, 2023년 11월 4일
Hi Lisa,I apologise your bathroom was not cleaned to standard. I have forwarded this on to our Executive Housekeeper and if you would like to speak to someone, please contact our Manager on Duty.

2/10 - 너무 별로예요

Gregory

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointed
Service in the restaurant was terrible
2023년 10월에 2박 숙박함
답변 제공: Kyle M. 님, 2023년 10월 30일
Hi Gregory,I apologise you found the service in our restaurant to be terrible. I have passed your feedback on to the head of our Food & Beverage department. This is not our hotels standard and will be investigated.I hope we can welcome you back in the future to show the true hospitality our hotel is known to provide.Kind Regards,

6/10 - 괜찮아요

Lex

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Likes: location Dislikes: several staff were untrained, and many were hard to find when you needed them. Also, we had a room with a spa bath and shower over it. When using the shower the floor of the spa is very slippery and dangerous. A bad fall is imminent. Overall the property is showing its age. The rooms are of a good size but the amenities provided in them are few (our room didn't have any hand soap!).
2023년 10월에 1박 숙박함
답변 제공: Adam R 님, 2023년 10월 25일
Hi Lex,I'm sorry to hear you had some issues with your stay.I have forwarded your concerns about our spa baths on to our management team.I apologise you did not have hand soap in your room upon arrival - this is in all rooms by standard so I will address this with our housekeeping team.If you would like to discuss any issues further please don't hesitate to contact our Manager on Duty at any time.

10/10 - 훌륭해요

Krishna

Excellent staff, great view and very good restaurant.
2023년 10월에 1박 숙박함
답변 제공: Adam R 님, 2023년 10월 19일
Hi Krishna,Thank you for your wonderful feedback. We look forward to welcoming you back with us.

10/10 - 훌륭해요

Julia

2023년 10월에 1박 숙박함
답변 제공: Kyle.M 님, 2023년 11월 9일
Hi Julia,Thank you for leaving a review of your recent stay. We hope to welcome you back soon.Kind regards,Rydges Newcastle Team

8/10 - 좋아요

Sherin

2023년 10월에 1박 숙박함
답변 제공: Adam R 님, 2023년 10월 19일
Thank you for providing your feedback.

6/10 - 괜찮아요

Leonie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
room was clean but bathroom terrible, breakfast not very good, staff dont engage at all. Pool area was the highlight.
2023년 10월에 1박 숙박함
답변 제공: Reece.M 님, 2023년 10월 15일
Dear Guest, Thank you for your feedback, I am sorry you felt the bathroom was terrible and that the breakfast was not very good. If you would like to share further insight please contact our Manager on Duty. Kind Regards, Guest Services Team

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Adam R 님, 2023년 10월 19일
Thank you for your feedback.

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Adam R 님, 2023년 10월 19일
Hi Emma,We're happy to hear you enjoyed your stay.