스탠다드룸, 퀸사이즈침대 2개, 금연, 냉장고 및 전자레인지 | 객실 내 금고, 책상, 노트북 작업 공간, 암막 커튼

베스트 웨스턴 햄프턴 콜리세움 인 여행 후기

2.5 out of 5
베스트 웨스턴 햄프턴 콜리세움 인
1916 Coliseum Drive, Hampton, VA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 336개" "
평점 8 - 좋아요. 1002개 이용 후기 중 323개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 165개" "
평점 4 - 별로예요. 1002개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 91개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello david,We appreciate your feedback and apologize for any inconvenience experienced during your stay with us. We will share your comments with our team to ensure we continue to improve our services. Thank you for choosing to stay with us, we hope to welcome you back in the future.

2/10 - 너무 별로예요

Oliver

출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Receptionist was rude.
2024년 4월에 1박 숙박함
답변 제공: Kumar 님, 2024년 4월 16일
Dear OliverThank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your stay, especially regarding the behavior of our receptionist. Providing exceptional service and hospitality is our utmost priority, and it is disappointing to hear that we fell short during your visit.We take your comments seriously and will address this matter with our team to ensure that such incidents are not repeated in the future. Your feedback is invaluable to us as it helps us identify areas where we can improve.We would appreciate the opportunity to make it right. If you would like to discuss your experience further or have any suggestions on how we can improve, please feel free to contact us.Once again, we apologize for any inconvenience caused and hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience.Warm regards,Best Western Hampton Inn.

10/10 - 훌륭해요

Juan c

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena ubicación y buen personal a manle
2024년 4월에 1박 숙박함
답변 제공: Kumar 님, 2024년 4월 8일
Dear Juan C,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our hotel's location and found our staff to be accommodating during your stay. Your kind words mean a lot to us, and we are grateful for your positive rating.We always strive to provide a memorable experience for our guests, and it's wonderful to know that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back to our Best Western hotel in the near future!Warm regards,KumarBest Western Hampton Inn

6/10 - 괜찮아요

Samuel

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
The property doesn't have good lighting outside and a small entry and lobby.
2024년 4월에 1박 숙박함
답변 제공: Kumar 님, 2024년 4월 6일
Hello Samuel,Thank you for taking the time to share your feedback with us. We truly appreciate your input regarding your recent stay at our hotel.We apologize for any inconvenience you experienced due to the lighting outside and the size of our entry and lobby area. Your comments are invaluable to us as they help us identify areas where we can make improvements to enhance our guests' experiences.Please rest assured that we will address these concerns with our team and look into ways to improve the lighting outside and the overall layout of our entry and lobby areas.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay that meets and exceeds your expectations.Regards.Best Western Hampton Inn

6/10 - 괜찮아요

Johneshe 님, Columbus

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Complained about the people upstairs nothing was done, they said they couldn’t change our room because it was booked through a third party. Walls very thin.
2024년 3월에 2박 숙박함
답변 제공: Kumar 님, 2024년 4월 1일
Dear Johneshe,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay at our Best Western hotel.We understand that noise disturbances can greatly affect the quality of your stay, and we regret that we were unable to address the issue to your satisfaction. Please accept our apologies for any frustration this may have caused.Regarding the room change request, we regret to inform you that during your stay, our hotel was fully booked, which limited our ability to accommodate room changes. We understand how important a peaceful environment is for a restful stay and assure you that we take such matters seriously.We will certainly review our procedures to see if there are any alternative solutions we can implement to better handle such situations in the future. Additionally, we will explore options to minimize noise disturbances, such as providing earplugs upon request or enhancing soundproofing measures in our rooms.Once again, we apologize for the inconvenience you experienced and appreciate your understanding. Your feedback is invaluable to us as we strive to improve the experiences of our guests. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.RegardsKumarBest Western Hampton Inn

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was great … will be returning
2024년 3월에 1박 숙박함
답변 제공: Kumar 님, 2024년 3월 25일
Dear Jenny,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!RegardsKumarBest Western Hampton Inn

10/10 - 훌륭해요

Jhadara

2024년 3월에 1박 숙박함
답변 제공: Kumar 님, 2024년 3월 14일
Dear Jhadara,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,KumarBest Western Hampton Inn

6/10 - 괜찮아요

Austin 님, Chesapeake

Nice
2024년 3월에 1박 숙박함
답변 제공: Kumar 님, 2024년 3월 11일
Dear Austin,Thank you for taking the time to share your feedback following your recent stay at our Best Western hotel. We sincerely appreciate your honest review, and we're sorry to hear that certain aspects of your experience did not meet your expectations.We take your comments seriously and will be addressing the issues you raised with the relevant teams. Your feedback is invaluable in helping us make improvements, and we are committed to ensuring a better experience for our guests in the future.We appreciate your patronage and hope to have the chance to welcome you back, providing you with a more satisfying stay.Warm regards,KumarBest Western Hampton Inn.

10/10 - 훌륭해요

Torrin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was great.
2024년 3월에 1박 숙박함
답변 제공: Kumar 님, 2024년 3월 8일
Dear Torrin,Thank you for taking the time to share your feedback. We're thrilled to hear that you had a great experience with our customer service! Providing excellent service is our top priority, and we appreciate your kind words.If there's anything specific you enjoyed about our customer service or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another outstanding stay!RegardsKumarBest Western Hampton Inn.

2/10 - 너무 별로예요

Willie

2024년 2월에 1박 숙박함
답변 제공: Kumar 님, 2024년 3월 22일
Dear Willie,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience you may have encountered during your stay. We would appreciate the opportunity to learn more about your specific concerns and address them promptly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,

6/10 - 괜찮아요

Brandi

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
At about 3:00 a.m. my children and I were woken up by the sound of a rodent. We were moved to a different room within a few minutes but the new room was just across the hall so that wasn't very comforting.
2024년 2월에 1박 숙박함
답변 제공: Kumar 님, 2024년 2월 15일
Hello Brandi,We are extremely sorry for the inconvenience caused to you, we won't repeat this again from us, thank you for your valuable feedback.Regards.Best Western Hampton Inn.

8/10 - 좋아요

Andriy

좋아요: 청결 상태, 직원 및 서비스
Good place to stay for a swim meet
2024년 1월에 3박 숙박함
답변 제공: Kumar 님, 2024년 2월 26일
Dear Andriy,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

4/10 - 별로예요

Kevin 님, Wilmington

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not clean. The bathroom was disgusting. They also charged me 25 dollars to check in early when the room was ready. Not pleasant staff at all
2024년 1월에 2박 숙박함
답변 제공: Nick 님, 2024년 2월 1일
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our hotel. We take your concerns very seriously and would like to assure you that we are actively addressing the issues you mentioned.We regret to hear about the cleanliness issues, particularly with the bathroom. This does not align with the high standards of cleanliness and comfort that we strive to provide for our guests. Please rest assured that we have shared your comments with our housekeeping team to ensure that appropriate measures are taken to address and rectify these issues immediately.Regarding the early check-in charge, we apologize for any inconvenience this may have caused. We understand that our guests have various needs and preferences, and we will review our policies to ensure they align with our commitment to excellent customer service. Your feedback is invaluable in helping us improve our services.We are also disappointed to learn that our staff did not meet your expectations in terms of friendliness and service. Our team is dedicated to creating a positive and welcoming atmosphere, and we will use your feedback as an opportunity to reevaluate our training programs and guest interactions.We genuinely appreciate your feedback as it allows us to identify areas for improvement and take corrective action. It is our hope that you will give us another opportunity to provide you with the excellent service and experience you deserve on your next visit.If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management team directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 - 훌륭해요

Alvester

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kumar 님, 2024년 2월 26일
Dear Alvester,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

8/10 - 좋아요

leslie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean.
2024년 1월에 1박 숙박함
답변 제공: Kumar 님, 2024년 2월 26일
Dear Leslie,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

8/10 - 좋아요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
24 hour coffee. Really no dislikes.
2024년 1월에 7박 숙박함
답변 제공: Kumar 님, 2024년 2월 26일
Dear Rebecca,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

8/10 - 좋아요

Angel

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very clean. Free breakfast was really good. Lots of choices. Staff was friendly. Great price. Great location.
2023년 12월에 2박 숙박함
답변 제공: Kumar 님, 2024년 2월 26일
Dear Angel,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

10/10 - 훌륭해요

Mahogany

단체 여행
2023년 12월에 1박 숙박함
답변 제공: Kumar 님, 2024년 2월 26일
Dear Mahogany,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

4/10 - 별로예요

Selase

출장 여행, 가족 여행
2023년 12월에 4박 숙박함
답변 제공: nick 님, 2023년 12월 23일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Jonathan,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon for another fantastic stay!

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Jonathan,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was good
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Dear Guest,We are pleased to hear that you had a good stay with us! Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable experience.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
gooooooooose @ BW
Staff seemed to handle a very challenging weekend (2 days of Goose at the Coliseum) very well. room phone did not work, but hotel was orderly, clean and mostly quiet - even after the shows. Always plenty of ice, we got good sleep and had a very nice time.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Brock

단체 여행
Just Ok
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Brittni

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

LaTarsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Stephanie

좋아요: 청결 상태
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Deborah

2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Deborah,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly.

4/10 - 별로예요

Katherine

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: olivia 님, 2023년 11월 24일
we apologize for not meeting your expectations

10/10 - 훌륭해요

Rana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함

8/10 - 좋아요

Joshua

2023년 11월에 7박 숙박함

4/10 - 별로예요

Scott

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The checkin process took forever. The bathroom in my room had very poor water pressure and the faucet on the shower was loose/broken.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Tama

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 11월에 5박 숙박함
답변 제공: olivia 님, 2023년 11월 9일
we are sorry to hear that your stay didn't meet your expectations, hopeful you allow us to make it up to you next time.

10/10 - 훌륭해요

Dominique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Nelson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

candance 님, rockford

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
When I arrived in my room, an open bar soap with wraper was in the shower on the small soap dish in the shower. Shower was clean without rings in the tub but I wondered if the shower was actually sanitized and cleaned prior to my arrival. Cleaning, reception and all staff were courteous and friendly so I didn’t alert them. The treadmill in the small gym didn't work at all. There was a ",speed error" on thr panel.I replugged the unit and no change. I used the elliptical and still got a work out.
2023년 10월에 2박 숙박함
답변 제공: Front Office 님, 2023년 10월 30일
Hello Candance, thank you for taking the time out to let us know how your stay went. I want to extend my sincerest apologies on behalf of the entire Best Western staff. We will make sure to get all the listed problems fixed so that you or the next guest doesn't have the same experience. Again we apologize for the inconvenience we will be working to fix these issues and thank you for choosing to stay with us and we hope to see you again.

2/10 - 너무 별로예요

Maria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Discriminación
Me discriminaron por no hablar inglés, limpieza terrible, desplumó fatal, el baño estaba tapado y con mal olor, me cambiaron las sábanas con sábanas mojadas. El trato fue rudo y discriminatorio, no me brindaron traductor en español.
2023년 10월에 4박 숙박함
답변 제공: Olivia 님, 2023년 10월 30일
Lamentamos que se haya sentido discriminado. Sin embargo, tratamos de entenderlo con la aplicación Google Translate. Tenemos 4 empleados que hablan español y de ninguna manera pretendemos que se sienta discriminado

2/10 - 너무 별로예요

Yosuke

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

ChaNautica

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Lynesha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures of the hotel does not match the actual look of the hotel. There is an old elevator that guest must ride to get to their room. My toilet did not work. I asked several times for someone to check it. No one came. This was the worst experience when booking and reserving a room.. please update the pictures and information to truly reflect the hotel for future guests.
2023년 10월에 1박 숙박함
답변 제공: Nick Patel 님, 2023년 10월 23일
Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered.Your comments regarding the discrepancy between the hotel's pictures and its actual appearance are noted. We understand the importance of accurate representation, and we are currently in the process of updating our images to provide a more precise reflection of our property.We are also genuinely sorry to hear about the issues you faced with the elevator and the malfunctioning toilet. This is certainly not the experience we want for our guests, and we apologize for any delays in addressing these concerns. We will be reviewing our maintenance and housekeeping procedures to ensure such issues are resolved promptly in the future.Please know that your feedback is invaluable to us as we strive to improve our services. We hope you will consider giving us another opportunity to provide you with a more positive experience during your next visit.Once again, we apologize for any inconvenience you experienced, and we thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great. Thanks
2023년 10월에 1박 숙박함

8/10 - 좋아요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Jaime

가족 여행
좋아요: 직원 및 서비스
It’s just a 3 star hotel, exactly what we expected
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Lechadora

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wow!
The overall Hotel was small The bathroom was tight the door we had to put a towel at the bottom you could straight out the side bottom of the door into the hall way. The shower head wasnt clean we went to walmart i brought cleaning items and clean it.the toilet paper was cheap soon as you pull it tore. The parking lot was full of guest that may appear to be longterm residences placed there they was smoking out front entry drinking in the parking lot woth music Across the fence was another Hotel with lots of Hispanics drinking and partying half the evening. They breakfast stopped at 9am and check out time is 11, try moving it to 10am sp the late sleepers can enjoy it as well. It was baby that cried all night when we checked in it was an horrible experinvh8⁶
2023년 9월에 2박 숙박함
답변 제공: Front desk 님, 2023년 10월 7일
I’m sorry to hear that you had a negative experience at the hotel. It sounds like there were several issues with the room, including a small bathroom, a dirty shower head, and cheap toilet paper that tore easily. Additionally, it seems like there were some noise issues with other guests smoking and drinking in the parking lot and a crying baby that kept you up all night. Rest assure we will work together with management and staff to make sure that you or anyone else experience these problems again. Regarding the breakfast hours, you suggested moving them to 10am so that late sleepers can enjoy it as well. I think that’s a great suggestion and would be beneficial for many guests. I will be sure to bring this suggestion to the proper authorities so that we can meet your recommendations. Thank you for staying with us and letting us know your experience. We will surely work together to fix these issues.

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough towels
2023년 9월에 2박 숙박함

4/10 - 별로예요

Barry

별로예요: 숙박 시설 상태 및 시설
Last resort option but it has the basics.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Yolanda

출장 여행
별로예요: 직원 및 서비스
Uncomfortable
From check-in to check-out the service was horrible. For the price & service, not sure how the property got over 6 stars moreless 5. And to top it off, u had ppl sleeping in the lobby, on the ledge, with a blanket while others were sitting at tables & on the floor at 4:30 in the morning, as I’m trying to get to work !! Unbelievable… Will never stay nor recommend this property to anyone & they have the audacity to charge a $50 room deposit, for what, while other high ranking properties are charging $25…
2023년 9월에 1박 숙박함
답변 제공: NP 님, 2023년 10월 12일
I am truly sorry to hear about your disappointing experience during your recent stay at our hotel. We deeply regret that your stay did not meet your expectations, and we take your feedback seriously.First and foremost, I would like to apologize for the service issues you encountered from check-in to check-out. This is certainly not the standard of service we aim to provide, and your feedback will be shared with our team to ensure that improvements are made.Regarding your concerns about the presence of individuals in the lobby during your early morning departure, we sincerely apologize for any inconvenience this may have caused you. While we strive to create a welcoming atmosphere for all our guests, we understand that the situation you described was far from ideal and unacceptable. We will take steps to address this issue to ensure the comfort and convenience of all our guests.As for the room deposit, we appreciate your feedback on this matter. We continuously review our policies to ensure they align with industry standards and guest expectations. We will certainly take your comments into consideration during these evaluations.It is our aim to provide a superior experience for all our guests, and we are committed to making the necessary improvements to rectify the issues you've raised. We would appreciate the opportunity to make amends and show you the exceptional service we are capable of providing. If you ever reconsider staying with us, please do not hesitate to reach out to me personally, and I will ensure that your stay is seamless and enjoyable.Thank you for taking the time to share your concerns. We value your feedback as it helps us enhance our services. We hope to have the chance to welcome you back and provide you with the memorable experience you deserve.Sincerely,Nik PatelManager

8/10 - 좋아요

Claudio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Chyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함