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레드 루프 인 뉴포트 뉴스 - 요크타운 여행 후기

2 out of 5
레드 루프 인 뉴포트 뉴스 - 요크타운
4531 George Washington Memorial Hwy, Yorktown, VA

이용 후기

6.8
평점 10 - 훌륭해요. 543개 이용 후기 중 139개" "
평점 8 - 좋아요. 543개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 543개 이용 후기 중 98개" "
평점 4 - 별로예요. 543개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 543개 이용 후기 중 86개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

Jalen

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for the price
2024년 3월에 1박 숙박함
답변 제공: Vimal Desai 님, 2024년 3월 15일
Thank you for taking the time to leave us a review. Hope to welcome you back during your next visit to the area.

6/10 - 괜찮아요

Brandon

출장 여행
별로예요: 청결 상태
The room was clean, but the halls were not. Walls were scuffed. Elevator broken.
2024년 3월에 2박 숙박함
답변 제공: Vimal Desai 님, 2024년 3월 12일
Sorry about the elevator. We are pushing the service company to fix it. The hallway is being painted, we have instructed the workers to do a more tidy job and keep cleaning behind them. I am glad that you found the room to be clean and assure you that we will fix the other issues. Hope to see you again soon.

6/10 - 괜찮아요

Carrie

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean and nice. The reception room smelt like weed. Elevator broke had to take the stairs. Not a problem except stairwell not well kept up. Not a bad place. People nice.
2024년 2월에 1박 숙박함
답변 제공: Vimal Desai 님, 2024년 2월 24일
Thank you for taking the time to leave us a review. We will work on our short comings and improve on them. Hoping that you will choose to stay with us again.

8/10 - 좋아요

Alysa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful let me check in early, the third floor was under construction so there was a bit of noise.
2024년 2월에 1박 숙박함
답변 제공: Vimal Desai 님, 2024년 2월 4일
Thank you for taking the time to leave us a review. Your kind words are highly appreciated. We are the new owners of the property and are trying to make this place better for all guests, and regret inconvenience caused due to this fact. Hope to see you again during your next next visit to town.

4/10 - 별로예요

Brandy

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Holes in wall in hallway. Old mattresses in stairwell. Grading on AC unit in room broken, filters uncleared. Toilet paper holder broke (TP) just sitting on shelf. Alarm clock shoved into bottom drawer of dresser. Office chair not working properly.
2024년 1월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 1월 22일
Dear Brandy, Thank you for taking the time to tell us about your experience at the RED ROOF INN NEWPORT NEWS - YORKTOWN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the AC unit you described, you indicated that the office chair was not working properly along with the other issues mentioned. I will be sharing your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Ebonie 님, Newport news

별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Hello Ebonie,Thank you for sharing with us. Your review of the Red Roof Inn Newport News - Yorktown was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

4/10 - 별로예요

Ke

2024년 1월에 1박 숙박함
답변 제공: Vimal Desai 님, 2024년 1월 23일
I am sorry that we did not meet your expectations, let me assure you I will take all required steps needed to make the property better. In fact currently we are working on the third floor rooms in our renovations efforts. Thank you for taking the time to provide your feed back.

8/10 - 좋아요

Sara Lu

2023년 12월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 23일
Hello Sara Lu, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Newport News - Yorktown and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

jeb

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Elevator not working. Had to stay on 2nd floor. No breakfast
2023년 12월에 2박 숙박함
답변 제공: Vimal Desai 님, 2023년 12월 21일
I am sorry about the elevator not working. We are in the process of getting it fixed by the service company, and they are waiting on procuring a part which will upgrade the elevator . Regret the inconvenience caused to you. Currently we don’t provide any breakfast and it is not listed as an amenity provided by the hotel. Hopefully you will patronize us for your next stay when in town. Thank you.

2/10 - 너무 별로예요

patricia

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 12월에 1박 숙박함
답변 제공: Vimal Desai 님, 2023년 12월 21일
I am sorry that we didn’t meet your expectations during your stay with us. If you could elaborate on the issues, it will help me and my team to improve on our short comings and ensure that your next visit goes smoothly. Thank you.

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The A/C in the room didn’t work, the elevator didn’t work, the whole place had a smell, and people were smoking right next to the entrance door.
2023년 12월에 9박 숙박함
답변 제공: Vimal Desai 님, 2023년 12월 18일
I am sorry that we did not perform to your expectations. Thank you for letting us know our flaws and we will work to improve our operations and do better for your next visit.

2/10 - 너무 별로예요

Erica

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Vimal Desai 님, 2023년 12월 16일
I am sorry that we did not meet your expectations dfring your stay . We will do our level best to work on our shortcomings and improve.

4/10 - 별로예요

Victoria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Vimal Desai 님, 2023년 12월 9일
We are sorry that we did not meet your expectations. We will try our level best to improve and become worthy of a better score. In the meantime, I will appreciate if you could let us know in particular what you did not like. Thank you.

2/10 - 너무 별로예요

Patrice

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: Vimal Desai 님, 2024년 2월 8일
We are sorry that we did not meet your expectations. It will help us rectify our flaws if you could elaborate on the issues you faced during your stay.

10/10 - 훌륭해요

Kristopher

2023년 12월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 6일
Hello Kristopher, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Newport News - Yorktown and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Vimal Desai 님, 2023년 12월 1일
Thank you for taking for taking the time to give your feedback. We thank you for it, my team and myself are obliged and motivated to do better. Hope to host you next time you are in town.

6/10 - 괜찮아요

Jon

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
Pet friendly and decent. Staff is super nice and friendly. Could be a little cleaner and better condition but it’s not bad. We will stay there again. Sold 5/10
2023년 11월에 2박 숙박함
답변 제공: Vimal Desai 님, 2023년 11월 24일
Thank you for taking the time to leave us a review. We will try harder to keep the rooms and the common are cleaner. And hope to host you during your next visit to the town.

6/10 - 괜찮아요

Ulrich

2023년 11월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 11일
Hello Ulrich,Thank you for choosing to stay at our Red Roof Inn Newport News - Yorktown. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

6/10 - 괜찮아요

Alaina

가족 여행
Fair
It was fine for what we needed, which was just a room, I just didn't like how the black out curtains didn't cover the whole window. I stayed in the room with the big hot tub which was nice but I felt like it was so easy for someone to look in. I mean the bath was literally in the middle of the room, it made me feel uncomfortable with nothing to cover the window that well.
2023년 11월에 2박 숙박함
답변 제공: Vimal Desai 님, 2023년 11월 11일
Thank you for taking the time to provide your feedback. We will definitely work on the black out curtains and ensure complete privacy. Hope you will give us a chance to host you next time you are town.

8/10 - 좋아요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking lot spaces were minimal
2023년 10월에 1박 숙박함
답변 제공: Vimal Desai 님, 2023년 11월 2일
Thank you for taking the time to provide us with your feedback. We will try to reorganize the parking spots to ensure that we can provide more.

6/10 - 괜찮아요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Vimal Desai 님, 2023년 10월 30일
Thank you for taking the time to post a feedback. We will try to make your next stay more comfortable. Appreciate for staying with us.

10/10 - 훌륭해요

Patrice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 10월에 1박 숙박함
답변 제공: Vimal Desai 님, 2023년 10월 28일
Thank you for scoring us 5/5. Appreciate it.

4/10 - 별로예요

Martha 님, Lebanon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Vimal Desai 님, 2023년 10월 28일
I am sorry we did not meet your expectations during your stay. We improve our facilities and amenties and hopefully next time you stay with us, you find it better.

10/10 - 훌륭해요

Patrice

2023년 10월에 3박 숙박함
답변 제공: Vimal Desai 님, 2023년 10월 28일
Thank you for scoring us 5/5.

8/10 - 좋아요

Tina

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Room smelled & bed too. Lots of trash outside where I walked my dog. I did love the convenience of location and that you except dogs. Thank you so much.
2023년 10월에 1박 숙박함
답변 제공: Vimal Desai 님, 2023년 10월 27일
I am sorry that we did match your expectations during your stay. We will retrain the staff to clean better and rest assure your next visit will not be the same experience.

2/10 - 너무 별로예요

Billie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The comforters were dirty and had to be changed. I paid for a King room and got 2 queens. I had to be moved from my original room bc it did not have a refridgerator and it wreaked of cigarette smoke. Addressed this with the manage and he showed not a care at all and was like sorry.
2023년 10월에 2박 숙박함
답변 제공: Vimal Desai 님, 2023년 10월 23일
I am sorry to learn about this experience you had. I will work on re traing the staff, and also ensure to rectify all the flaws. You can be assured that your next stay with us will be very comfortable.

10/10 - 훌륭해요

Jesirae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is like a home away frome home
2023년 10월에 2박 숙박함
답변 제공: Vimal Desai 님, 2023년 10월 18일
Thank you for giving us an oppurtunity to serve you. Your kind words mean a lot to my team and will always strive to make your stay with us better. Hope to give us another chance to welcome you.

10/10 - 훌륭해요

Rose

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Vimal Desai 님, 2023년 10월 7일
Thank you for your time to provide a feedback. Let me assure you that my team and I will take extra efforts to improve your experience next time you decide to stay at our facility.

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room stinks. AC doesn't work right. Vent in bathroom doesn't work. Staff is rude. All around the worst we have stayed in
2023년 9월에 1박 숙박함
답변 제공: Vimal Desai 님, 2023년 9월 30일
Daniel,I am sorry for that we did not meet to your expectations. I will share your feedback with my team and will improve on the short comings to make sure you have a better experience next time. Thank you for your feedback.

4/10 - 별로예요

Crystal

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Our original room had a giant puddle of water in it, think it was from the AC. Was given another room that somebody was already in, surprised we didn’t get shot checking it. Third room wasn’t ready, finally got a room that was moldy and very smelly. I think a contraction company had rented several rooms and they was a bunch of them hanging out in the parking lot at night drinking etc….never again.
2023년 9월에 1박 숙박함
답변 제공: Vimal Desai 님, 2023년 9월 12일
Hello Crystal,We are sorry to learn about this experience you had at our property. We will work on making sure that our guests do not face any problems during their stay. We have addressed all the issues mentioned and hope to welcome you at our property during your next visit. One more time, we regret that you didnot find our services to your liking.

2/10 - 너무 별로예요

Bences

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Vimal Desai 님, 2023년 9월 3일
We are sorry that your stay resulted in a rating of 2 out of 10. It will help us if you could provide the details for the low score to address the issues. Promise to make your next stay wilh us more comfortable.

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It safe and quiet
2023년 8월에 2박 숙박함
답변 제공: Vimal 님, 2023년 8월 17일
Thank you for kind words hope to welcome you again to our property. Also let us know on the things we need to improve. Appreciate your patronage.

8/10 - 좋아요

Vanesssa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 8월 11일
Hello Vanesssa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Newport News - Yorktown and I thank you for your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Chieko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice and clean. Very good customer service.
2023년 6월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 7월 6일
The team at our Red Roof Inn Newport News - Yorktown would like to thank you for sharing your feedback with us, Chieko. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our nice and clean rooms, along with our good customer service delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

2/10 - 너무 별로예요

Eugenia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
People hanging out the window and on the property.
2023년 6월에 3박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 6월 30일
Dear Eugenia, Thank you for taking the time to tell us about your experience at the RED ROOF INN NEWPORT NEWS - YORKTOWN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the loitering you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

4/10 - 별로예요

Dionne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Checked in and was given a room on second floor but the elevator was out of order
2023년 6월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 6월 25일
Dear Dionne, Thank you for taking the time to tell us about your experience at the RED ROOF INN NEWPORT NEWS - YORKTOWN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Pennykay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the customer service and hospitality. Loved the cleanliness and quite.
2023년 6월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 6월 24일
Dear Pennykay,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN NEWPORT NEWS - YORKTOWN regarding the customer service and cleanliness. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

William

2023년 6월에 2박 숙박함
답변 제공: R 님, 2023년 6월 6일
Im sorry that you didn't enjoy your stay with us. We're currently working on updating our facilities so we hope that you'll give us another try in the future. We hope you have a wonderful day.

4/10 - 별로예요

Lucas

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Didnt expect much. Still disappointed. Stained sheets air conditioner loud and power button broke so i couldn't turn off.
2023년 5월에 1박 숙박함
답변 제공: R 님, 2023년 5월 25일
Im sorry to hear about the problems you faced at our property. We've talked with our staff and are working to fix the problems you pointed out. Thank you for your feedback and we hope you have a great day.

4/10 - 별로예요

Andrew

가족 여행
별로예요: 직원 및 서비스
Will do for 1 night on road
We arrived around10pm and went to counter to check in. Had to use phone to call for someone to come to the front desk by pushing zero and waiting. I gave clek our name and that we had a reservation for 1 room two queen beds and he said did not have available. I asked him what was to point of a reservation if they do not reserve the room. He said he would make it work and did give us a room with 2 queen beds. There was only 1 set of small towels for 2 people and when we went down in the morning for breakfast they only had coffee. I asked the front desk about it and they said hotel had just been purchased and the breakfast area was going to be remodeled next week so everything had been taken out. Overall was ok for a 1 night stay when traveling but would not stay longer. Maybe new owners will upgrade it.
2023년 5월에 1박 숙박함
답변 제공: R 님, 2023년 5월 15일
I'm sorry for the issues you faced while staying with us. We'll talk with staff about the issues and make sure it doesn't happen again.Thank you for your feedback and we hope you have a wonderful day.

6/10 - 괜찮아요

Colette 님, Longmont

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Although conveniently located, it was all very outdated and didn't feel clean. Was told they accidentally booked me in handicapped room (which they didn't have nor did I need). They rebooked me into a deluxe room with a jacuzzi (no extra.charge). They were extremely accommodating and very attrntive when we needed anything.
2023년 5월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 5월 6일
Hello Colette,Thank you for telling us about your experience at the Red Roof Inn Newport News - Yorktown. I'm glad that you found the location convenient and the staff accommodating and attentive. I'm disappointed to read that you were unsatisfied with the upkeep of the property and that you were accidentally booked into a different room. Please accept our apologies. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

10/10 - 훌륭해요

JOSE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TODO ESTABA BIEN
2023년 4월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 4월 12일
Hola Jose,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN NEWPORT NEWS - YORKTOWN. Agradecemos sinceramente sus comentarios y nos complace saber que tuvo una excelente estadía con nosotros. Me alegra saber que encontró que todo estaba bien, lo que provocó su calificación de 5/5. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Una vez más, gracias por su revisión. Esperamos continuar brindándole excelentes experiencias.Sincerely,SharmaRediResponse Specialist

4/10 - 별로예요

Richard

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room needed heating unit repairs, bathroom fixtures broken, no room number posted in hallway. No carpet on floor and my socks got black from walking around room.
2023년 3월에 1박 숙박함
답변 제공: R 님, 2023년 4월 1일
We're truly sorry for the issues you faced while staying with us. We'll inform the housekeeper and maintenance right away. Thank you for your patience and we hope you have a wonderful day.

10/10 - 훌륭해요

Felicia

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함
답변 제공: R 님, 2023년 3월 14일
Thank you for your feedback

4/10 - 별로예요

Albert

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: R 님, 2022년 11월 30일
We're sorry you didn't enjoy your stay but we appreciate your feedback. We hope you have a wonderful day.

10/10 - 훌륭해요

Gabrielle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함
답변 제공: R 님, 2022년 11월 18일
Thank you for your feedback. We hope you have a wonderful day.

4/10 - 별로예요

Bradley

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was very nice, but the overall cleanliness of the room (especially the bathroom) was abhorrent. The shower was so disgusting that we couldn't use it, the bathroom sink and counter were literally falling apart, and the room curtains had holes in them that made them, well, not really curtains. Additionally, the general room smell was so bad that we had to do laundry when we got home because it had permeated everything we brought in with us for our stay, which lasted less than 24 hours.
2022년 10월에 1박 숙박함
답변 제공: R 님, 2022년 11월 4일
We're truly sorry you had these problems when you stayed. We've informed our housekeeping staff of these issues to make sure they don't happen again. We hope you have a wonderful day.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, spacious, affordable room in a convenient location. Staff customer friendly. Indoor access to room was a plus.
2022년 10월에 1박 숙박함
답변 제공: R 님, 2022년 10월 29일
We're glad you enjoyed your stay. We appreciate the kind feedback and hope you have a good day.

8/10 - 좋아요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: R 님, 2022년 10월 28일
We're glad you enjoyed your stay and we thank you for your feedback.We hope you have a wonderful day.

2/10 - 너무 별로예요

Morgan

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
I woke up with bites all over me and I’m pregnant
2022년 10월에 1박 숙박함
답변 제공: R 님, 2022년 10월 28일
We are so sorry for your experience. Now that we know about the situation we will remedy it.