Thank you Jinuk for taking the time to give us a review. The hold on your credit card will not show as a refund. The Auth or pending amount will just change to the amount charged. If you used an international credit card this could take 30 days or longer to process.

Thank you for the 10 out of 10!

Thank you for taking the time to give us a review

Thank you, Wai, we are happy to hear you enjoyed our restaurant.

Karuna, we appreciate the 5 out of 5 rating.

We are happy to hear you enjoyed your stay with us Nihal.

Krystal we really appreciate the 5 out of 5 rating

Thank you, Erin, for giving us a review. We are glad you enjoyed your stay with us.

Kelly, thank you for sharing your stay experience with us. We are happy to hear that you enjoyed our Spa and pool. We will follow up with our restaurant regarding the service you received as this is not typical.

Thank you, Reynaldo, for taking the time to give us a review.

Umarani, we appreciate you taking the time to give us a review.

Thank you, Andrea, for staying with us during a busy holiday weekend. We are happy to hear you enjoyed your stay.

Jeannie thank you for taking the time to give us a review. we appreciate the 5 out of 5 rating.

Thank you "C" for sharing your stay experience and giving us a 5 out of 5 rating.

Thank you Hee for taking the time to give us a review and a 5 out of 5 rating.

Thank you, Lindsay, for the 5 out of 5 rating.

Meghan we were happy to have you as our guest. Thank you for taking the time to give us a good review.

Thank you, Samantha, for giving us a 5 out of 5 rating.

Pauleen we appreciate the 5 out of 5 rating.

David, we appreciate you taking the time to give us a review.

Dinkar thank you for the 5 out of 5 rating.

Thank you, Lyndsay, for taking the time to give us a review. We will take your suggestion in to consideration.

Thank you Harkamalijit for the 5 out of 5 rating.

We are sad to see such a low score and that you and your guest were not able to stay with us due to being under the age of 21 as indicated on the website. We did however release your reservation with our charge and direct you to our brand property that may be able to except your reservation.

Thank you, Linda, for the 5 out of 5 rating.

Constance thank you for sharing your stay experience with us. We appreciate the 5 out of 5 rating.

Thank you, Christopher, for the 5out of 5 rating.

Thank you, Shivani, for taking the time to give us a review.

Thank you, Jorge, for taking the time to give us a review.

Thank you Fadi taking the time to give us a review. I am sorry to hear you did not like our saltwater pools. Happy to hear you enjoyed the rest of the hotel.

Kimberly thank you for taking the time to give us a review. We are happy to hear that you enjoyed the King Soaker Tub room.

Thank you, Kevin, for taking the time to give us a review.

Thank you, Kent, for the 5 out of 5 rating.

Thank you, David, for taking the time to give us a review. We are happy to hear you enjoyed our famous welcome cookies.

Thank you, Heather, for the 5 out of 5 rating.

Thank you, Ben John, for taking the time to give us a review. We look forward to welcoming you back.

Marja we are pleased to see you give us a review and sharing your stay experience with us.

Alide we appreciate the 5 out of 5 rating

Lisa! thank you for sharing your stay experience with us. We always appreciate our guest and love welcoming you back again and again.

Andrew we are sorry to hear you had this experience. I am sure it was not our team's intention to be rude and we will follow up with them. I see you were here during the school break when our pool area is getting its most use. We have specially trained team members who treat our pool with the products needed to keep it sanitary and out housekeeping team attends the area often. At a less busy time I am sure this service would be reflected

Thank you, Esther, for taking the time to give us a review.

Yes, Pavanpreet our welcome cookies are the BEST! We are happy you enjoyed them.

Alan we are so happy to hear you and your family enjoy staying with us. Thank you for the 5 out of 5 rating.

Thank you Daryll for the 5 out of 5 rating.

Sepehr thank you for taking the time to give us a review.

Thank you, Bruce, for the 5 out of 5 rating.

Thank you Annelise for taking the time to give us a review.

Thank you, Rickey we appreciate, the 5 out of 5 rating.

Thank you, Scott, for sharing your feedback. Our warm welcome cookies are famous! We will pass your recommendation to include breakfast to our marketing.

Thank you, Hazel, for taking the time to give us a review.