외관

나이아가라 리버사이트 리조트, BW 프리미어 컬렉션 여행 후기

3.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 353개" "
평점 8 - 좋아요. 1006개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 158개" "
평점 4 - 별로예요. 1006개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 114개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Shana

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Many problems and issues that were never addressed or resolved
2024년 3월에 3박 숙박함

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved where this hotel was situated what a great view. The staff was friendly and helpful and it was very clean. I would definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 22일
Glad to see you enjoyed your stay! We appreciate you sharing your experience for future guests. Especially about the beautiful water views available every day! They's so relaxing and wonderful to take in.

10/10 - 훌륭해요

Miesha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with nice views. Staff were pleasant.
2024년 3월에 1박 숙박함
답변 제공: front office manager 님, 2024년 3월 18일
Thank you for taking the time to share about your stay. It's great for future guests to hear about the wonderful water view options from our past guests. Especially at sun set it's breath taking! If you recall the employees whom offered your great service, please consider sharing how they helped make your stay wonderful.

10/10 - 훌륭해요

Shana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Views are stunning and accommodating staff
2024년 3월에 1박 숙박함
답변 제공: front office manager 님, 2024년 3월 18일
Thank you for choosing Niagara Riverside! It's great to see you enjoyed your stay. Please consider sharing additional details about the employees whom helped make your stay great!

10/10 - 훌륭해요

Shana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room and view
2024년 3월에 1박 숙박함
답변 제공: front office manager 님, 2024년 3월 18일
Thank you! We appreciated the 5 out of 5 acknowledgment. We hope to see you back again soon!

6/10 - 괜찮아요

Melanie

2024년 3월에 1박 숙박함
답변 제공: front office manager 님, 2024년 3월 18일
Thank you for rating your stay. I'm sorry to see it was completely satisfying. If you would like to share more details please reach out to us directly; we use our customer responses as training tools of how we can always improve!

8/10 - 좋아요

Danielle

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: front office manager 님, 2024년 3월 18일
Thank you for choosing Niagara Riverside! Glad to have you during your stay. It's great to see the wonderful review. If looking to share additional information please contact us directly

2/10 - 너무 별로예요

Keila

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I asked the staff to clean my room around 10am and she said it was not enough notice for that day. The room was never cleaned and we didn't even have cleaned towels. The restaurant was very limited and drinks were horrible. Never staying there again.
2024년 3월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 4일
Sorry for any confusion about housekeeping policies. Policy signs are posted at the front desk where guest check in noting daily housekeeping is on request the night before. I am sharing /reviewing with members of our team the importance of also verbally communicating and to see what may have occurred to prevent new towels from being given or sent to your room as this is always available especially when not receiving daily in room housekeeping during your stay. We are sorry this occurred and invite you to contact myself directly to give us another try.

6/10 - 괜찮아요

emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The beds are really uncomfortable, the bathrooms are super small i would say around 4ft by 4ft. the charging ports on the headboard did not charge my phone so i woke up to a half dead phone. The staff is super nice and the view was really good but the amenities leave a lot of room to make up for unfortunately.
답변 제공: Front Office Manager 님, 2024년 3월 4일
Thank you for sharing about your stay. I would like to share additional details about our guest rooms that maybe of assistance when booking future stays. The hotel offers both standard and suite rooms. While our standard rooms have a guest bathroom with the sink in the bedroom area to help allow multiple guests to be reading at same time, our suite jacuzzi rooms offer a larger walk in bathroom. This room includes a standard up shower separate from the jacuzzi tub and large sink area. If the larger bathroom is more relaxing to your stay, I would suggest trying our suite room on your next stay.

2/10 - 너무 별로예요

Jessica

단체 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came here a few years ago and had an amazing experience. I’m not sure what happened between then and now, but I’m extremely disappointed. We found hair all over the shower wall. It looked like the room hadn’t been cleaned before we showed up. Just very disappointed. Will not be staying here again.
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 27일
Thank you for sharing. Sorry to hear your stay wasn't as expected. Please consider reaching out directly to discuss your concerns.

10/10 - 훌륭해요

Marielvis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó mucho sobre todo la vista al río
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 21일
Gracias por elegir Niagara Riverside. Es bueno saber que disfrutó su estadía. Espero verte de nuevo si regresas a la zona en algún momento.

8/10 - 좋아요

Janesha

The view was amazing, and the beds were comfortable. There were also lots of fresh towels to use.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 20일
Thank you for sharing about your stay. Sounds like you where on our river view side. It is a wonderful/ relaxing view especially at sunset.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 20일
Thank you for choosing Niagara Riverside. It's great to see you had a great say. We look forward to seeing you back again.

2/10 - 너무 별로예요

Max

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Garbage place is a dumo
2024년 1월에 1박 숙박함
답변 제공: Sam 님, 2024년 2월 3일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 - 별로예요

Nyah

2024년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 22일
Sorry to see your stay didn't go as planned. Please reach out directly to share more details.

8/10 - 좋아요

Traci

2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 22일
We appreciate your rating your stay. Look forward to seeing you again.

4/10 - 별로예요

Qian

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 21일
Thank you for commenting. If you would like to share more details about your stay, please consider reaching out directly.

2/10 - 너무 별로예요

Torren

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
I tried to contact this facility. Then got in contact with expedia. They could not contact. I needed to refund or move the date of my hotel booking. No help at all. The management of this establishment is clearly short sighted. Seemingly understaffed as well.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 22일
I'm sorry to hear you could not reach us. I did take a look at your account / correspondence received from Expedia, unfortunately there is no correspondence received.

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 22일
Thank you for sharing about your stay. We are honored to have received your 5 out of 5 rating.

8/10 - 좋아요

Derrick

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 22일
Thank you for rating your stay. We appreciate your business.

8/10 - 좋아요

Kelli

2024년 1월에 1박 숙박함
답변 제공: front office manager 님, 2024년 1월 27일
Sorry to see you didn't fully enjoy your stay. Please consider reaching out to management with additional details.

4/10 - 별로예요

Ana 님, Parma

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I did not like that their was a charge for parking when you are paying and staying as a guest, no breakfast, no microwave in the room ( there was a charge if you wanted one in your room. The TV channels were basic and no good movie channels. The bar was not showing the football game, had to go somewhere else for the game. I will never recommend this hotel.
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 7일
Thank you for commenting on your stay. We apologize if you may have not seen prior notifications of these items before arriving. The hotel has standard guest rooms and suites. Only our suites come with a microwave. The hotel does offer a public microwave in the lobby area for any one in a standard suite looking for use of a microwave at no additional cost. As noted in the hotel details, parking is available for 10 a day.

6/10 - 괜찮아요

Andrea

별로예요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 3일
Thank you for sharing about your. Sorry to see that it wasn't completely satisfying. We apologize for an issues you may have seen.

10/10 - 훌륭해요

Keshmond

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: front office manager 님, 2024년 1월 1일
Thank you for sharing about your great stay! We appreciate the acknowledgement.

6/10 - 괜찮아요

Mohammed

별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: front office manager 님, 2024년 1월 3일
Thank your for choosing Niagara Riverside for your stay. Please reach out to management for additional details.

10/10 - 훌륭해요

RuthyLuis

2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 7일
Thank you for sharing about your stay. So glad to see you enjoyed your stay.

2/10 - 너무 별로예요

Scarlett

2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 31일
Sorry to see you did not enjoy your experience. Please consider reaching to share your experience with us.

8/10 - 좋아요

Rachelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall it was a great experience and we would stay again. Amber at the restaurant was such a delight and the room was super spacious and comfy. The food was good and the room was clean. There were a few minor issues: 1. Our check in was delayed because our room wasn’t ready. Not a huge deal. 2. The resort claims to be pet friendly and they allow pets. This is true. They do. However there are no pet waste stations or exterior trash cans. Additionally there is no where marked as a pet relief area and staff just say around the path. 3. The pool claims to be heated and it probably is but it’s not warm enough to justify swimming in winter. 4. Not really an issue but rather a warning for future guests, there is goose poop on all the exterior sidewalks. Just do your best to avoid it. As I stated, we would visit again. It was nice and a good value.
2023년 12월에 2박 숙박함
답변 제공: front office manager 님, 2024년 1월 1일
Thank you for commenting on your stay. We will share your ideas about pets.

6/10 - 괜찮아요

Crystal

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 31일
Thank you for rating your stay.

8/10 - 좋아요

carmen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
😍
답변 제공: front office manager 님, 2024년 1월 1일
Thank you for sharing your loving smile. Glade we to see your stay was enjoyable.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean and good location
2023년 12월에 1박 숙박함
답변 제공: front office manager 님, 2024년 1월 1일
Thank you for sharing about your stay!

8/10 - 좋아요

Eli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Transparency is key
It would be nice to be advised about being charged 10.00 a day to park you vehicle at the hotel or the amount for the security deposit, personally I prefer a company to be upfront and transparent
2023년 12월에 1박 숙박함
답변 제공: front office manager 님, 2024년 1월 1일
Thank you for sharing about your stay. Each booking site has been given this information and appears differently on each site. Often appearing down into the hotel description areas, notifying guests prior to booking their room. It's also noted on the policy agreement offered to each guest on arrival

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: front office manager 님, 2024년 1월 1일
We appreciate your sharing about your perfect stay. We hope to see you again soon.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: front office manager 님, 2023년 12월 23일
Thank you for choosing Niagara Riverside for your stay! Glad to see it was a great trip. Hope you and your family have a great holiday season and will be back again soon!

6/10 - 괜찮아요

Antonio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Sleep was disrupted by a Screaming Child sounding like he wasn’t happy at 7am, but other than that view and vibes where nice
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 20일
Thank you for sharing about your stay. Glad to hear you had great vibes during your stay. Hope to see you back sometime.

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 20일
Sorry to see you did not enjoy your stay. Please reach out directly to share more details.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Series of Unfortunate Event's
The staff were extremely rude and ghetto. The place was very dirty and outdated. The bed i slept in was broken, the floors were dirty, the curtains hooks weren’t even hooked on correctly. The pool was very dirty with dirty towels and maybe two available clean towels. The market section was half empty and unattended. The view from my room was very nice though :)
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 6일
Sorry to see you didn't enjoy your stay. Guests usually comment about how pleasant the staff was. If you can reach out to the hotel directly; we can look into the specific items mentioned.

6/10 - 괜찮아요

Gang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Don’t like to pay parking fee
It’s ok. But I don’t like to pay extra parking fee which is usually included in the hotel fee.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 6일
Thank you for sharing about your stay.

10/10 - 훌륭해요

Shanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I love it here
From you
2023년 11월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 6일
Thank you for sharing this warm comment! We appreciate each of our guests.

4/10 - 별로예요

Paul

별로예요: 청결 상태, 숙박 시설 상태 및 시설
We would not be interested in staying there again!
2023년 11월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 28일
Sorry to hear you did not enjoy your stay. If there's any further information you would like to share, please feel free to reach out.

10/10 - 훌륭해요

Christan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing customer service
2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 25일
Thank you for sharing this warm compliment!! We appreciate you choosing us to stay while in town.

10/10 - 훌륭해요

Rosalia

2023년 11월에 1박 숙박함
답변 제공: front office manager 님, 2023년 12월 8일
Thank you for sharing about your stay! We're honored to receive a 5 out of 5!

2/10 - 너무 별로예요

Woo Hee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy - I can hear all sound from next room
2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 17일
We're sorry to hear that you didn't have an enjoyable weekend. As noted on the hotel policy form each guest signs at check in; staff is available 24/7 and will address any noise related issues when made aware.

10/10 - 훌륭해요

Tracy

가족 여행
The staff was professional and kind to us. The room was very clean, beds were comfortable. I enjoyed the front desk coffee which was a bonus and the staff letting us know the good shopping spots was amazing :)
2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 15일
Thank you for sharing about your stay! We appreciate hearing about how the staff was helpful to our guests.

4/10 - 별로예요

Jennifer

2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 6일
Sorry to see you didn't enjoy your stay. Please consider reach out directly.

8/10 - 좋아요

Neysa

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the area i like the staff but not is very clean the bathrooms
2023년 11월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 12일
Thank you for commenting on your stay. I appreciate your response. We are sharing with the executive housekeeping for further team training.

10/10 - 훌륭해요

Remedios

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was so friendly and accommodating..would definitely come back on our next trip.
2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 12일
Thank you for sharing about your stay and staff performance. We appreciate your acknowledgement of their hard work.

10/10 - 훌륭해요

Gaudy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 12일
Thank you for rating your stay 5 out of 5! We appreciate this acknowledgement.

6/10 - 괜찮아요

LUIS

2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 2일
Thank you for rating your stay. If you would like to share more about your stay please reach out to us directly.

8/10 - 좋아요

Juan

2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 11월 28일
Thank you for commenting on your stay!