아케이드

레지던스 & 컨퍼런스 센터 - 웰앤드 여행 후기

2 out of 5
레지던스 & 컨퍼런스 센터 - 웰앤드
110 Niagara College Boulevard, Welland, ON

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 488개 이용 후기 중 100개" "
평점 8 - 좋아요. 488개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 488개 이용 후기 중 117개" "
평점 4 - 별로예요. 488개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 488개 이용 후기 중 38개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

송은경 님, 오리건

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔이 아닌 기숙사 건물의 숙박형태
나이아가라 폭포에서 30분 가량 떨어져있었으며 별도의 간판이 없어 밤에 숙소를 찾기 어려웠다 방에서 와이파이가 안되 불편했으며 전반적으로 편안한 숙소는 아니었다 아침식사 공간이 넓어 편했으며 비교적 좋았다 체크인 할때 디파짓으로 100불을 결재해서 좀 기분이 좋지 않았다

10/10 - 훌륭해요

Yousif

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 9월 6일
Thanks for the rating - we hope you come back next season!

6/10 - 괜찮아요

Damon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surprisingly Good
We went for a sport's tournament and found this place last minute. I was pleasantly surprised. It is definitely an old dorm feel and a little on the dark side. However, the service was outstanding, the beds were surprisingly comfortable, and it was exceptionally clean despite the age. It was the most cost efficient place around.
2023년 8월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 9월 6일
Thanks for the honest review, we appreciate your business and hope to welcome you back next season! Thank you

8/10 - 좋아요

George 님, Lake Milton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had not realized it was also a college dorm when I was searching, the lot access or more to the point exiting is lacking, a tour bus for whatever reason parked at the entrance and blocked the only way in and out, an exit only would be handy for those moments, let alone some signage for buses to drop off from an adjacent lot nearby, also signage to indicate this is in fact the place, I followed Waze and didn't note anything that indicated this was in fact the location. Staff behind the counter was helpful, I was astonished there were no paper towels or napkins that could be from my south of the border biased expectations as this was my first time to Canada.
2023년 8월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 9월 6일
Thank you for choosing to stay with us. I am sorry that you experienced some difficulties during your stay. I do hope you will come back next season and stay again with us.

6/10 - 괜찮아요

Rebecca

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스
Great facility
2023년 8월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 9월 6일
Thanks for the rating - we hope you will come back the next time you are in Welland!

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay. Helpful staff. Reasonable price for last minute reservation
2023년 8월에 1박 숙박함
답변 제공: P. Carson 님, 2023년 8월 21일
Thank you for choosing to stay with us and we are thrilled to hear that you enjoyed your stay.

8/10 - 좋아요

Hyung-In

2023년 8월에 1박 숙박함
답변 제공: P. Carson 님, 2023년 8월 21일
Thank you for staying with us and for taking the time to provide us with your feedback.

8/10 - 좋아요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: P. Carson 님, 2023년 8월 18일
thank you for choosing to stay with us and for taking the time to provide us with your feedback.

10/10 - 훌륭해요

JIYONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Samantha 님, 2023년 8월 15일
Thank You for your fabulous rating.Hope to welcome you back in the near future.

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful
2023년 8월에 2박 숙박함
답변 제공: Samantha 님, 2023년 8월 14일
Thank You for your response, We are glad that our staff could help you with your stay.Hope to see you again in the future.

10/10 - 훌륭해요

Vadewatti

단체 여행
좋아요: 편의 시설/서비스
Front desk staff was really welcoming and even though we arrived before the scheduled check in time, they accommodated us, since our room was ready. The rooms were clean and the beds comfortable with crisp linens. A big thank you to everyone.
2023년 8월에 1박 숙박함
답변 제공: Theo - Resident Services Representative. 님, 2023년 8월 12일
Good Evening Vadewatti,We are delighted that you had a great experience with us!Thank you for taking the time to write a review.Kind regards,

2/10 - 너무 별로예요

Ishtiak

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointed
2023년 8월에 2박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 8월 17일
I am sorry to see you were disappointed with your stay. Should you wish to discuss your experience you are welcome to reach out to me directly.

10/10 - 훌륭해요

Zinia

가족 여행
좋아요: 편의 시설/서비스
Good stay
2023년 8월에 2박 숙박함
답변 제공: Theo - Resident Services Representative. 님, 2023년 8월 12일
Good Evening Zinia,Thank you for your review! We appreciate you taking the time to let us know how your stay was.We are glad that you had a good stay with us.Happy weekend,

6/10 - 괜찮아요

Darlene

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Theo - Resident Services Representative. 님, 2023년 8월 12일
Hello Darlene,Thank you for taking the time to leave a review.Your feedback is incredibly valuable to us as it helps us to improve for future stays.Feel free to reach out with any suggestions on how we could have improved your stay.Have a great night,

8/10 - 좋아요

Irish Mae

좋아요: 직원 및 서비스
The place is quiet and the staff is friendly.
2023년 8월에 1박 숙박함
답변 제공: Theo - Residence Services Representative 님, 2023년 8월 9일
Hello Irish Mae,Thank you for leaving a review. We are so pleased that you enjoyed your stay.See you again!

10/10 - 훌륭해요

Martin

2023년 8월에 1박 숙박함
답변 제공: Theo - Resident Services Representative. 님, 2023년 8월 12일
Good Day, Martin,Thank you for taking the time to leave us a review. We appreciate your feedback.We are very happy to see that you had a pleasant stay with us.Hope to see you again,

2/10 - 너무 별로예요

Natalie

2023년 8월에 2박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 9월 6일
I am sorry to see you did not enjoy your stay, you are welcome to reach out to me directly to let us know what went wrong.

10/10 - 훌륭해요

Tanya

2023년 8월에 1박 숙박함
답변 제공: Bre 님, 2023년 8월 8일
Thank you for the great review! We hope to welcome you back in the future!

10/10 - 훌륭해요

Apple

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms like stay at home,comfortble
2023년 7월에 2박 숙박함
답변 제공: Samantha Devost 님, 2023년 8월 1일
Thank you for your review and for staying with us. Looking forward to seeing you in the near future.

10/10 - 훌륭해요

tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The two separate bedrooms really suit us and we get a great sleep!!
2023년 7월에 1박 숙박함
답변 제공: Samantha Devost 님, 2023년 8월 1일
Thank you for your review. Hope to see you back in the near future.

8/10 - 좋아요

Mark

좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: P. Carson 님, 2023년 8월 1일
Thank you for choosing to stay with us and for taking the time to provide us your feedback.

6/10 - 괜찮아요

Rosemarie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom is getting a bit dated, but otherwise it served it’s purposes
2023년 7월에 1박 숙박함
답변 제공: P. Carson 님, 2023년 8월 1일
Thank you for staying with us and appreciate the valuable feedback

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convienient, no frills, rooms have two bedrooms
2023년 7월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
Thank you for your review and for staying with us. We do hope to welcome you back the next time you are visiting Welland.

10/10 - 훌륭해요

neelpg Distributors Pty Ltd

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good customer service.
2023년 7월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
Thank you for stay with us, glad you enjoyed your stay!

6/10 - 괜찮아요

Jennifer

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room that I was given was damp (and the carpet was that way) on the first floor, and the shower was VERY worn....could not tell if it was clean, but there was mildew along the top. Some upgrades should be done on the showers. The staff were very nice and helpful.
2023년 7월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
Good Day, I am sorry to hear that the room did not meet your expectations, I am glad you reported this to the front desk so they could assist and have the room looked at further.

8/10 - 좋아요

Katie

좋아요: 청결 상태, 직원 및 서비스
clean, affordable place to stay for a baseball tournament close to diamonds
2023년 7월에 2박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
Thanks for choosing to stay with us! We do hope to welcome you back the next time you are in Welland!

10/10 - 훌륭해요

Christine

2023년 7월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 9월 6일
Thanks for the rating - we do hope to welcome you next season!

10/10 - 훌륭해요

Bodri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was as expected for what I reserved. Only thing I wasn’t happy about was I got a parking ticket on my truck and I had a parking permit for my two day stay. Not sure how the moron didn’t see it right beside my handicap permit.
2023년 7월에 2박 숙박함
답변 제공: Bre 님, 2023년 7월 24일
Thanks for choosing to stay with us. We are pleased to see you enjoyed your stay. We hope to welcome you back in the near future.

6/10 - 괜찮아요

Monica

좋아요: 직원 및 서비스
It was ok. The hotel room and carpet should be cleaner.
2023년 6월에 2박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
Thank you for your review. I am sorry the carpet wasn't clean enough, I do hope you brought this to the attention of our front desk, so they could get some further deep cleaning of the carpet in your room.

8/10 - 좋아요

LeBlanc

2023년 6월에 2박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 6일
Thank you!

10/10 - 훌륭해요

Maria Charina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is well maintained. The Reception staff are polite and accomodating. The rooms are big, spacious and clean. Thanks for a very relaxing stay (in spite of the rains!)
2023년 7월에 2박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 6일
Thanks for choosing to stay with us. We are pleased to see you enjoyed your stay. We do hope to welcome you back the next time you are in Welland.

8/10 - 좋아요

Jillian

2023년 7월에 1박 숙박함
답변 제공: Bre 님, 2023년 7월 24일
Thanks for the review! We hope to welcome you back in the future!

8/10 - 좋아요

Mohammed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was get bit noisy around 11:30p. After informing the reception they dealt to maintain the quite hours. Appreciated their help. Place was clean and good to stay with families. Will come again for staying.
2023년 7월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 6일
We are pleased you chose to stay with us. I am sorry to hear that you disrupted by other guests, but I am pleased the issue was rectified by our staff. We do hope to welcome you back the next time you are in the area.

4/10 - 별로예요

Christina

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
In need of cleaning and renovation! Not a Hotel!!
Pubic hair in shower, beard hair all over the sink, mold above the shower. this is not a hotel it's a dorm that they run as hotel in summer. Def not worth $100 night and the drive was a long one to it. Does feel like safe area. Very loud and mattress is hard as a rock. Very tiny bathroom! If you want just a place to shower and sleep not comfy for few hours it's ok but not much other than that. Very rundown building!! Good if you're on a very low budget
2023년 6월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
Thank you for your review. I am sorry to hear that the room did not meet your expectations. I do hope that you brought these cleanliness issues to the attention of our front desk staff, so they had the opportunity to move you to another room that better met your expectations. Hopefully we will have the opportunity the next time you are in the area to welcome you back.

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was easy to find with lots of parking. Room was clean and comfortable. However had residual smell of smoke, Reasonable for the price.
2023년 6월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
Thanks for the review. We are pleased that overall you enjoyed your stay with us. I am sorry to hear that there was smoke smell, I do hope you let our front desk know, so they were able to assist with the situation.

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff, facilities
2023년 6월에 2박 숙박함
답변 제공: Bre 님, 2023년 6월 29일
Thank you for your review and perfect score! We are glad you had a great stay! We look forward to welcoming you back!

10/10 - 훌륭해요

Eryn

2023년 6월에 2박 숙박함
답변 제공: Bre 님, 2023년 6월 29일
We are glad you enjoyed your stay! Thank you for the perfect review! We hope to see you back again!

6/10 - 괜찮아요

Sanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a student residence so it’s typical dorm room with bathroom and kitchenette. The room was clean and comfortable. Staff were friendly. Definitely worth it if you’re on a budget.
2023년 6월에 1박 숙박함
답변 제공: Bre 님, 2023년 6월 26일
Thank you for taking the time to provide us with your feedback. We hope to have you again in the future.

8/10 - 좋아요

Van Nam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is good except for it quite cool at night
2023년 6월에 1박 숙박함
답변 제공: Bre 님, 2023년 6월 26일
Thank you for taking the time to provide us with your feedback. We hope to have you again in the future.

8/10 - 좋아요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Not many frills. Good staff and easy check in.
2023년 6월에 1박 숙박함
답변 제공: Bre 님, 2023년 6월 26일
Thank you for choosing to stay with us. We appreciate your feedback. We hope to see you again.

8/10 - 좋아요

Naomi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Bre 님, 2023년 6월 26일
Thank you for your review! We hope to welcome you back in the future!

10/10 - 훌륭해요

Gustavo A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were clean. Fast check-in. Staff very nice. Very good service.
2023년 6월에 1박 숙박함
답변 제공: Bre 님, 2023년 6월 26일
Thank you for the great review! We hope to see you again!

2/10 - 너무 별로예요

SHREY

2023년 6월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
I am sorry to see we did not meet your expectations. You are welcome to reach out and provide me with some further details about your stay,

2/10 - 너무 별로예요

Debra

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is NOT a hotel, it is a dingy school dorm that resembles a jail cell. The black mold and drop tiles in the bathroom, filthy floor, and dirty carpet over concrete was repulsive. Everything smelled like a locker room. The beds were rock hard, bolted to the wall and definitely not queen-sized. The bathroom and shower was ridiculously small, making it impossible to bathe children without getting drenched. The kitchenette was a joke, lacking basic appliances, plates, utensils, or even soap. Safety was also a concern with no internal door latch, only relying on an electronic lock. It's not family friendly or suitable for children. The fact that students pay to live like that is shocking. Save yourself the dorm/jail cell experience and find anywhere else to stay.
2023년 6월에 1박 숙박함
답변 제공: Laura - Sales Manager 님, 2023년 7월 28일
I am very sorry to hear your review, and how unhappy you were with your stay. I would like to let you know that we outline in our booking confirmation all of our rooms have double beds and that we do not include any cookware, dishes or utensils. As we are hotel alternative (student residence September - April), It sounds like this was not the fit for you and your family. I am sorry that we did not meet you needs.

10/10 - 훌륭해요

Carole

2023년 6월에 1박 숙박함
답변 제공: Nicole L. 님, 2023년 6월 20일
Thank you for booking with us and for the positive rating! We hope you’ll visit us again soon.

10/10 - 훌륭해요

MAN PAN

2023년 6월에 1박 숙박함
답변 제공: P. Carson 님, 2023년 6월 6일
Thank you for staying with us and for a wonderful positive rating. We hope to see you again!

10/10 - 훌륭해요

Seth

2023년 5월에 2박 숙박함
답변 제공: RCC- Welland Hotel Management 님, 2023년 6월 19일
Thank you for choosing to stay with us and for the perfect rating. We hope to see you again!

6/10 - 괜찮아요

Eshna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
pleasant stay
2023년 5월에 1박 숙박함
답변 제공: P. Carson 님, 2023년 5월 25일
Thank you for taking the time to provide us your feedback. We hope to have you again in the future.

10/10 - 훌륭해요

Bernie

2023년 5월에 2박 숙박함
답변 제공: Cristina 님, 2023년 5월 23일
Thank you, Bernie, for rating your stay with us. We hope to see you again.