Thank you for taking the time to share your experience. We are truly sorry for the inconvenience caused by the power being out. This was an unforeseen circumstance that our staff did their best to navigate. Again, we appreciate our feedback and wish you the best in your travels.

Thank you for choosing our hotel and sharing your review. The safety of our guests is a top priority, so we are happy to hear you appreciated our parking lot. Our team trusts you had a memorable trip to Niagara Falls. Please return to stay with us the next time you're in the area.

Dear Kari,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad our location worked well for your trip, and we hope to see you again the next time you're in the area.

Dear ThaliangeliThank you for taking the time to leave a review. We are pleased to hear you had a nice stay and enjoyed our comfortable accommodations. We at Sheraton Niagara Falls would love to welcome you back again.

Dear Mercedes,Thank you for choosing Sheraton Niagara Falls and sharing your delightful five-star review. Our team truly is the best in the business, and they will be honored to receive your kind feedback. We look forward to welcoming you back for another memorable visit.

Dear Loic,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad you and your kids enjoyed the pool and games, and we look forward to seeing you again soon.

Dear Yolanda,Thank you for your review of Sheraton Niagara Falls. We're thrilled to hear you enjoyed your stay, including our wonderful team and pool area. It would be an honor to welcome you back anytime!

Dear Alisha,Thank you for choosing Sheraton Niagara Falls and for sharing your delightful five-star review. We really do have one of the best, hardest-working teams in the business, and they will be thrilled to know they were a highlight of your stay. We look forward to welcoming you back on future trips to the area.

Dear Saeed,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. However, it's unfortunate to read you weren't able to enjoy some of our relaxing amenities, and we apologize for any inconvenience this may have caused. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

Dear Lashonda,Thank you for sharing your feedback. We apologize for any confusion regarding parking, the 15 free play offer, and the access to the Casino. We aim to provide clear information and a seamless experience for all our guests, and it seems we missed the mark during your visit. Rest assured, we will discuss this matter with our team and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm Regards,Management Team Sheraton Niagara Falls

Dear Aram, Thank you for being our guest and sharing your feedback. Please know that our amenity fee is mentioned on our website and includes far more than just the pool. We hope you enjoyed your stay otherwise and look forward to welcoming you back again soon.

Dear Ashley,We appreciate your feedback and the opportunity to address your concerns. The parking lot is owned by the City of Niagara Falls and is at your own risk. However, we'll certainly cooperate with any investigation. We're glad the attempt was unsuccessful, and we hope you'll consider staying with us again should you be back in the area.

Dear Yosmar,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at Sheraton Niagara Falls, and we look forward to your next visit.

Dear Megan,Thank you for taking the time to leave a review. We are disappointed to hear about the lack of toiletries in your room and the delay in service. We will use your feedback to improve the experience of future guests. We hope to welcome you back again and check all the right boxes for a top-notch stay.

Dear Diana,We're delighted you had a great experience at Sheraton Niagara Falls. Your satisfaction is our goal, and we look forward to welcoming you back for another memorable visit!

Dear Joan,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your overall experience, and we appreciate you mentioning our great fitness center. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback is valuable to us. It was a pleasure having you here, and we hope you return soon!

Dear Duff,Thank you for bringing this matter to our attention. It's deeply concerning to hear about your experience, and we regret any misunderstanding. Ensuring guest safety and comfort is paramount to our success. If you would like us to discuss this matter further, please reach out offline. We hope to hear from you and have an opportunity to regain your trust in the future.

Dear Daniel,We appreciate your feedback and are genuinely disheartened to hear about your experience. Your comfort is our priority, and it's clear we fell short. We understand the importance of a restful night's sleep and take your comments seriously as we evaluate our facilities and noise management strategies. Rest assured, we are committed to making improvements that enhance our guest experience. We hope to have another opportunity to better serve you in the future.

Dear Todd,Thank you for your review and for giving us a perfect rating! We're delighted our advantageous location was the highlight of your stay, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

Dear Arda,We're thrilled to hear the pool was a hit and provided your family with a fun and memorable experience. Ensuring our guests, especially the little ones, have a great time is a priority for us. We look forward to welcoming your family back to Sheraton Niagara Falls for more swimming fun and exceptional experiences!

Dear Darrin,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad you enjoyed your visit and felt welcome while you were here. The next time you're in town, please come see us again.

Dear Michael,Thank you for choosing to stay with us at Sheraton Niagara Falls. Our goal is to provide every guest with a great experience, so we're thrilled that's always the case for you. The pleasure was all ours, and we hope to welcome you back soon.

Dear Jeffrey,Thank you so much for the high rating and we trust that you had a good time with us overall. That being said, we apologize for any noise issues during your visit and we will be sure to keep your feedback in mind regarding this matter. Please consider giving us another chance soon; we're confident that we can deliver an even better say.

Dear Brenda,It is an honor to have earned a perfect rating for your time with us. We are glad that our front desk service and high standards of cleanliness made a great impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

Dear Mike,Thank you for sharing your short, but lovely, five-star review. We are delighted you enjoyed your stay at Sheraton Niagara Falls and look forward to welcoming you back for another great experience.

Dear Gagandeep,Thank you for choosing us to host your travels, and overall, we hope you had a terrific getaway to Niagara Falls. Come back anytime!

Dear Angelica,We are beyond excited to hear what a wonderful stay you had at Sheraton Niagara Falls. We know how important cleanliness always is, but even now more than ever, so we take extra measures to make sure all of our guests know their comfort is our priority. Thank you for taking the time to let us know how much you appreciate the efforts of our team. We look forward to having you stay with us again the next time you are in our area.

Dear Patricia,Thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay, including the situation with the locked doors at night. Your feedback is invaluable as it helps us to identify areas for improvement. We're committed to ensuring our guests have a comfortable and secure experience, and we will take steps to address these issues. We hope to have the opportunity to provide you with a more accessible and comfortable stay in the future.

Dear Chris,We’re so delighted that you chose to celebrate your mother's 77th birthday with us! It was an honor to have been a part of her special day, and we are thrilled our dedicated team went above and beyond to make this trip one for the books. Thank you for your great review and perfect rating, and we hope to welcome you back soon!

The parking is a separate charge and is owned by the state. Parking is an additional fee and is explained on the third party websites as well. It is not included in your total.