실내 수영장, 야외 수영장, 08:00 ~ 22:00 오픈, 일광욕 의자

쉐라톤 폴스뷰 호텔 여행 후기

4 out of 5
쉐라톤 폴스뷰 호텔
5875 Falls Ave, Niagara Falls, ON

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 5408개 이용 후기 중 2583개" "
평점 8 - 좋아요. 5408개 이용 후기 중 1246개" "
평점 6 - 괜찮아요. 5408개 이용 후기 중 662개" "
평점 4 - 별로예요. 5408개 이용 후기 중 417개" "
평점 2 - 너무 별로예요. 5408개 이용 후기 중 500개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

??

2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 27일
Dear Guest, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,ZachGuest Experience Team

8/10 - 좋아요

Yoon Sook

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
나이아가라 폭포를 바로 바라볼 수 있어서 좋았습니다. 국경을 걸어서 이용할 정도로 미국 국경과 가깝습니다. 청결하고 친절했습니다
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 8일
Dear M. Sook, Thank you for choosing Sheraton Fallsview Hotel and for your excellent rating. We hope you enjoyed your time with us and we are thrilled to know you loved our well-maintained accommodations and attentive associates. It was also a pleasure reading you enjoyed the beautiful views of Niagara Falls; you can practically feel the mist. Thank you again for your gracious compliments, and we look forward to welcoming you back for another invigorating stay.Best Regards,Daniel IliasGeneral Manager

10/10 - 훌륭해요

Soo-Bong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

jieun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Dear Jieun, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Sheraton Fallsview Hotel look forward to your next visit.Best Regards,Daniel IliasGeneral Manager

10/10 - 훌륭해요

Minwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 8일
Dear Minwoo, Thank you for rating your stay at Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Best Regards,Daniel IliasGeneral Manager

10/10 - 훌륭해요

HYONCHOL

답변 제공: General Manager 님, 2023년 6월 4일
Dear Valued Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We hope to welcome you back soon to Sheraton Fallsview Hotel.Best Regards,Daniel Ilias,General Manager

10/10 - 훌륭해요

Byoung Gun

2023년 1월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 1월 21일
Dear Mr. Gun, Thank you for choosing Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, David NowaczykDirector of Operations

10/10 - 훌륭해요

Kyung Rae

2022년 6월에 2박 숙박함

8/10 - 좋아요

eunhee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

8/10 - 좋아요

JEEEUN

2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and property!
2024년 3월에 7박 숙박함

8/10 - 좋아요

eliza 님, covina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location . Close to all the tourist destinations . The only negative is that our A/C did not work and they were not able to fix it. Their solution is to open the window and brought us a fan.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Reinier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent experience here
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 28일
Dear Reinier, Thank you for the review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at the Sheraton Fallsview Hotel; we hope to see you again soon. Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Yaneidys 님, miami beach

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is very convenient, staff super friendly and a lot of amenities in the hotel
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 27일
Dear Yaneidys, Thank you for your recent stay at the Sheraton Fallsview Hotel and your review. It is delightful to know you appreciated our convenient location and excellent amenities, as well as our friendly associates. Thank you again, and we hope to have the opportunity to welcome you back very soon.Best Regards,ZachGuest Experience Team

4/10 - 별로예요

Andrea

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 28일
Dear Andrea, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

Alireza

연인과의 여행
location is perfect view is perfect early check-in was so convenient staff were friendly The resort fee that was not mentioned on the Expedia website upfront was included in the final bill and deducted from my credit card.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 27일
Dear Alireza, Thank you for your review. It is delightful to know you appreciated our convenient location and the excellent views, as well as our friendly front desk associates. However, we regret your disappointment with our resort fee. These fees are competitively priced and listed on our hotel website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope you will consider us whenever you return to the area in the future.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

jade

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love how everything is there no need to drive
2024년 3월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Jade, Thank you for the great review. We love knowing how pleased you were with our location and appreciate the easy access to everything you wanted to do. Thank you for choosing the Sheraton Fallsview Hotel! We hope you will make the same choice when your travels bring you back to the city.Best Regards,ZachGuest Experience Team

8/10 - 좋아요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great views of the falls and walking distance to great restaurants and activities!
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Lynn, We are so pleased to read how happy you were with our convenient location and great views of the falls! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at the Sheraton Fallsview Hotel, and we hope to welcome you back soon for another enjoyable visit.Best Regards,ZachGuest Experience Team

2/10 - 너무 별로예요

Fariba

가족 여행
The location is great , there are so many restaurants around , easy to walk around , but The worst room ever I have stayed the beds are so soft , and we had no window and natural light, there was a window but it was facing a big wall , and all night you hear noise , So for the price we paid we could find much better room to stay ,
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Fariba, Thank you for choosing our hotel and taking the time to rate your stay. We are genuinely sorry for your disappointment with the room and for the difficulties you had with the beds. We will address these with the proper individuals, and we are very grateful for your patience. Moreover, we are sorry for the noise issues you had with the room and for the inconvenience this caused you. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We are grateful for your patience and hope to have another chance to show you the exceptional hospitality we are known for providing.Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

hatav

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It’s not clean
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Hatav, Thank you for your review. We were pleased to read that you enjoyed your overall stay at our hotel. However, we are sorry you had some issues in your room. We aim to exceed your expectations and go above and beyond our guests, so we regret that this was not your experience. We have shared your comments with our housekeeping team appropriately, and we are grateful for your patience. Again, we apologize and hope you will consider us whenever you return to the area in the future.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was friendly! Room was perfect and just had a great stay definitely would stay there again
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Kelly, We are pleased you chose the Sheraton Fallsview Hotel for your recent visit to the city. We are thrilled you loved our accommodations and friendly staff, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Ty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Fallsview Hotel; we hope to see you again soon. Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Kulwinder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Kulwinder, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our area.Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

Ashraf

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
They need to improve their customers service over the phone
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Ashraf, We thank you for taking the time to evaluate your stay with us. Our number one priority is making sure you receive outstanding service from our team; therefore, we are disappointed this was not your experience. We are grateful for your patience and hope you will accept our apologies for the shortfalls in service you experienced. We will address your concerns with our team to ensure they are not repeated. We hope you will give us another chance to show you our commitment to exceptional hospitality.Best Regards,ZachGuest Experience Team

2/10 - 너무 별로예요

Ronice 님, Etobicoke

2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Ronice, Thank you for choosing our hotel for your stay. We would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Best Regards,ZachGuest Experience Team

8/10 - 좋아요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great location with beautiful modern rooms. The indoor pool is quiet, smaller than expected.
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Crystal, We are glad that everything went well during your time with us and that the location and modern accommodations made for a memorable experience! Thank you for choosing the Sheraton Fallsview Hotel and taking the time to leave your outstanding feedback. We appreciate your additional comments and hope to have the opportunity to welcome you back any time you are in the area.Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

Rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was unhappy with the extra fees attached to every item associated with the hotel - local fees and taxes, local fees, resort fees. Also read clearly the small print. I was also charged for additional occupancy $50/night
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Rose, Thank you for taking the time to post your online review. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We appreciate your business, and we hope to see you again the next time you visit the area.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

EDUARDO ALVAREZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location between the falls & magic city. Very well installation, clean and excellent staff.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear M. Alvarez, Thank you for the outstanding review! We couldn't be more pleased that you had a relaxing stay and that you liked the attentive service by our staff, the convenient location, and the beautiful views of Niagara Falls. You can practically feel the mist! Thank you for recommending the Sheraton Fallsview Hotel to future guests.We look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

4/10 - 별로예요

Deidre

좋아요: 청결 상태
First night there was loud music and stomping in room above until 2-3am. Second night in the room across from us a group of kids screaming about wanting to get drunk and constantly going in and out of room from about 2am-4. Had to call security the second night, it was just too much. Unlikely, that we’d ever book here again.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Deidre, Thank you for taking the time to share your experience. Our goal is to provide a comfortable night's rest to every guest; therefore, we are very sorry your sleep was disrupted by noise issues and for the inconvenience that was caused. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are grateful for your patience and hope to have another opportunity to provide you with the flawless, memorable visit you deserve.Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

Marilyn

단체 여행
Other the. A fall I had while entering the hotel it was ok
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Marilyn, Thank you for your feedback and for being our guest. We are glad you had a pleasant stay overall. However, we apologize for the unfortunate incident of your falling upon arrival and for the frustration you encountered. We appreciate your feedback and patience. We hope you will reconsider staying with us again when you return to this area.Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

voula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I went there for my birthday Surroundings it’s perfect you can walk everywhere The hotel staff was great but everything else was so so Kids playing in the hallway hockey at 9pm, hotel was loud, telephone did not work shower had no door and water poured everywhere and I was blow drying my hair by the night stand and the power blew Pillows were awful and flat Really disappointed
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 27일
Dear Voula, Thank you for choosing us to celebrate your birthday. We are pleased you enjoyed the courteous service provided by our associates. However, we are sorry to learn about the noise concerns you experienced from the hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We also apologize for the maintenance issues you encountered and regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will give us another chance to show you the exceptional hospitality we are known for providing.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Paul, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We hope we will be the first hotel you think of on future trips to the area!Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Nilakshan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing location
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 24일
Dear Nilakshan, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family, and we are glad to see we accomplished this while you were here. We hope we will be the first hotel you think of on future trips to the area!Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

Sabina Ataman

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Check in took forever, the computer wasn’t working and then the lady was struggling operating it. We got charged for parking, although we had no car. On our last night , woke up with ants in the room on the 20th floor, upon check out, showed the picture to the front desk and they just shrugged, asked for a manager , said they stepped out.
2024년 3월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 25일
Dear Ms. Ataman, Thank you for taking the time to evaluate our hotel. We deeply regret not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We also sincerely apologize for the billing concern that you are having. We take such concerns very seriously and appreciate you bringing this to our attention. We hope that we will have another occasion to regain your trust in the future.Best Regards,ZachGuest Experience Team

8/10 - 좋아요

Heidy 님, homestead

2023년 12월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 23일
Dear Heidy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Fallsview Hotel; we hope to see you again soon. Best Regards,ZachGuest Experience Team

8/10 - 좋아요

PABLO

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
El desayuno no es de muy buena calidad se miraba y old en el parqueo el hombre no fue amable
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 22일
Dear Pablo, Thank you for the kind rating of the Sheraton Fallsview Hotel. We hope your overall stay was enjoyable. However, we regret your disappointment with our breakfast and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope to see you again on your next visit to the area.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Drosos

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking prices are so expensive!
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 22일
Dear Drosos, Thank you for the generous rating. We hope you enjoyed your overall stay. However, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. It was our pleasure hosting you at the Sheraton Fallsview Hotel; we hope to see you again soon. Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Jasdip

좋아요: 숙박 시설 상태 및 시설
It’s connected to everything and very kid friendly
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 22일
Dear Jasdip, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We hope we will be the first hotel you think of on future trips to the area.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 21일
Dear Cathy, We are thrilled you had an excellent stay at Sheraton Fallsview Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was a bit of an issue due to our card not going through on their end. The card was used multiple times after we were finally able to check in so I know it wasn’t an issue with the card and it had to do with their machine they were using to run the card. Other than that we had an amazing stay. We booked the corner room suite and had an amazing view of the falls and the city.
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Vanessa, Thank you for choosing the Sheraton Fallsview Hotel and taking the time to provide feedback. It is great to know how much you enjoyed your suite with excellent views. However, we apologize for the difficulties you encountered upon check-in and will address them with our team appropriately. We encourage you to try us again in the future as we are confident you will enjoy the exceptional experience we are known for providing!Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Robert 님, Sutton West

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was conveniently located and walking distance to all the amenities in the area and great view of the falls.
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 20일
Dear Robert, We are delighted you had an outstanding stay at the Sheraton Fallsview Hotel and that you loved our convenient location and the excellent views. Thank you for the fantastic rating, and we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excellent location and excellent service. Highly recommend staying at this hotel.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 21일
Hey Andrew, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our prime location made for a memorable experience. Thank you for choosing Sheraton Fallsview Hotel, and we hope to have the opportunity to welcome you back any time you are in the area.Best Regards,ZachGuest Experience Team

4/10 - 별로예요

Rain

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I was wrongfully charged almost $150 from the Fallsview Restaurant, even though we didn't even visit the restaurant once. The banging noises all through the night literally shook the floor. The bathroom leaked water through the wall and created a huge pool of water beside the bed. Wait times for elevators were upwards of 35 minutes. Parking was way too far away.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 19일
Dear Rain, Thank you for sharing about your experience at our hotel. We sincerely apologize for the maintenance and noise issues you came across and the inconvenience this caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Please don't hesitate to contact our front desk so one of our associates can assist you further. We are committed to providing every guest with an exceptional experience, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area. Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Oluwatobi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 19일
Dear Oluwatobi, Thank you for choosing Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

Pedro

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in staff that attended me were not very attentive.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 18일
Dear Pedro, We thank you for taking the time to evaluate your stay with us. Our number one priority is making sure you receive outstanding service from our team; therefore, we are disappointed this was not your experience. We are grateful for your patience and hope you will accept our apologies for service shortfalls from our front desk. We appreciate your comments and hope you will give us another chance to show you our commitment to exceptional hospitality.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Marianne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was Great!
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 18일
Dear Marianne, It was a pleasure having you as our guest at the Sheraton Fallsview Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

8/10 - 좋아요

francesco

아이를 동반한 가족 여행
I know water park is attached to hotel but I think they need an overhaul. Very very unsanitary
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 18일
Dear Francesco, Thank you for choosing our hotel and taking the time to provide feedback. It is great to know how much you enjoyed your say overall. However, we apologize for the concerns you had with the waterpark and regret not meeting your expectations. We will review your comments with our team appropriately. We hope to have another chance to serve you wherever you are in the area.Best Regards,ZachGuest Experience Team

10/10 - 훌륭해요

Salum 님, Brampton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hetel is close to the falls customer service is great
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 18일
Dear Salum, Thank you for being our guest at the Sheraton Fallsview Hotel. We are charmed to know you had an excellent stay and liked the location, which was close to the falls and the friendly staff. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them! We appreciate the review and look forward to having you as our guest again.Best Regards,ZachGuest Experience Team

6/10 - 괜찮아요

Tharsha

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
3 times we need to call the guest services to tell ppl on the other end was so loud security need to come over to hear the sound from our room 8 45 and 10 26
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 18일
Dear Tharsha, Thank you for taking the time to share your experience. Our goal is to provide a comfortable night's rest to every guest; therefore, we are very sorry your sleep was disrupted by noise from other hotel guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are grateful for your patience, and we hope you will allow us another opportunity to provide you with the flawless, memorable visit you deserve.Best Regards,ZachGuest Experience Team

8/10 - 좋아요

Kibret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 18일
Dear Kibret, Thank you for rating your experience at the Sheraton Fallsview Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Best Regards,ZachGuest Experience Team