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베스트 웨스턴 브룩 호텔 노위치 여행 후기

3 out of 5
베스트 웨스턴 브룩 호텔 노위치
2 Barnard Road, Norwich, England

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 791개 이용 후기 중 203개" "
평점 8 - 좋아요. 791개 이용 후기 중 295개" "
평점 6 - 괜찮아요. 791개 이용 후기 중 169개" "
평점 4 - 별로예요. 791개 이용 후기 중 89개" "
평점 2 - 너무 별로예요. 791개 이용 후기 중 35개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Noisy but okay
Too noisy

4/10 - 별로예요

Daniel

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Roger

2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Daocheng

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Bhavna

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

David

2022년 9월에 1박 숙박함

8/10 - 좋아요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
2022년 8월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함

8/10 - 좋아요

Elaine

2022년 8월에 1박 숙박함

4/10 - 별로예요

Lisa

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Hannah

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Jessica

2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Carolyn

2022년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Jarrad

좋아요: 직원 및 서비스
2022년 8월에 2박 숙박함

4/10 - 별로예요

Sinead

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tommy wasn’t as clean as I could of been
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Rene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

8/10 - 좋아요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

John

가족 여행
별로예요: 직원 및 서비스
Well that’s that
Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

8/10 - 좋아요

Rajesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fab stay
Great location, friendly staff and easy checkin.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Bryan

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Sharon

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Helen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not cleaned during our stay.
2022년 7월에 2박 숙박함

8/10 - 좋아요

Nic

출장 여행
좋아요: 청결 상태, 객실의 편안함
The restaurant staff need training in customer service. I am NOT buddy or my friend.
2022년 7월에 1박 숙박함

4/10 - 별로예요

Benjamin

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
False advertising, tired room.
I booked this hotel specifically for the aircon during the heatwave. After physical work outside all day, I checked into my room to find the air con to be an antiquated unit that looked like it was ready to fall off the wall. It didnt work, when I complained to reception I got the answer "yes we advertise on our website that we have air con in our rooms, but a lot of them don't work". I had an uncomfortable night with the windows open listening to the drone of the condenser units of the rooms that had working AC. On top of that, bath taps were loose and leaking, and the room was generally tired, I can deal with these last two as I work away a lot in some cheap hotels. But the false advertising and attitude when I complained annoys me. A positive was the bar staff were friendly and the food was nice.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Aged building but good food and service
Condition on the building needs money spent on it. Staff were friendly and helpful. Food was excitant.
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Suk Yi Ivy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and helpful staff. Nice and comfortable
Very friendly and helpful staff in the counter and kitchen. When we said we need to leave hotel before breakfast time, they pro-actively arranged packed breakfast with various choices. The hotel is nice and beautiful
2022년 7월에 1박 숙박함

4/10 - 별로예요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
In serious need of maintenance and repair.
My problems started, first thing on the morning that I was due to arrive. I woke up to a text message fm my bank on my mobile (09.35) telling me that my bank account was overdrawn. The hotel, had taken my full payment, contrary to Hotels.com correspondance (on arrival) No chance to place my hotel funds into correct account! All started off okay, though noted that place was dated in decor and dimly lit. (As expected fm past reviews) I had requested a cool twin room, as I don't react well to heat & daughter & I asthmatic. Got this. We returned, late eve, after going out for a meal & I sat down on my bed. I started to fall sideways & investigation revealed that the bed-base was broken from the bottom half downwards!! A friendly receptionist apologised and returned with a male colleague. He inserted a thin camp-bed mattress folded in half) under the bed base to make it same height as pillow end. Both daughter and I, though, were uncomfortable in our beds, both nights & hardly slept. Nearly ruined daughter's graduation day. No offer of a different room. Five minutes after that, attempted to switch on TV. to find that the batteries in remote were flat. Other problems were mouldy smell fm bathroom basin plughole & noisy air conditioning. Although the room was a lovely size, the place lacked TLC all over. Breakfast was rather uninspiring and impersonal, for £9.95 & bought our own equivalent, elsewhere in a local cafe for half the price, the following morning. Won't be back.
2022년 7월에 2박 숙박함

6/10 - 괜찮아요

Steven

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Given wrong room this was changed The restaurant closes at 9pm
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and Tidy with plenty of space.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Elliott

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Adequate stay but delicious breakfast.
Arrived at the hotel just after check in time. Gentleman on reception was polite and it was a nice simple check in. When we arrived in our room we noticed a couple of stains on the carpet, one on the outer bedding and a large spider next to the main door which I put out. The room overall wasn’t too bad, there was air conditioning and there were a couple of USB wall sockets with the normal plugs. There was an interconnecting door to the room next door which meant we could hear everything next door, unfortunately for us they had a screaming baby which kept us awake. Bathroom wasn’t too bad but a bit tired in places (cracked grouting) Out main gripe was the wifi which didn’t work in our room. I went down to reception to ask, made sure we had the right password and it connected there and then. When we came back to our room it just wouldn’t connect and would say the password was wrong. The bed was ok but a little on the firm side. We booked breakfast for the following morning after seeing previous good reviews and it was delicious. They had a very good selection of hot food, fruit, cereals and juices. I would say this was the highlight of our stay at the hotel and made us feel human again after the lousy night’s sleep.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

geertruida

Niet slecht maar kan beter
Hotel is niet meer goed onderhouden, mag geschilderd worden, veel beschadigingen. Wij vonden de bedden niet zo goed, zijn aan vervanging toe. Wel een goed ontbijt. Geen lift.
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Caroline

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable for the price Clean and staff very nice
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Does What It Says On The Tin
All good, we needed a stay in Norwich for the evening due to some family commitments.
2022년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good position near to entertainment for kids and a family restaurant across the road. Still quite secluded and quiet even next to the motorway . Main areas of the hotel are lovely . Rooms are good but could with a little attention - decor etc
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very nice hepful staff
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Stephen 님, London

연인과의 여행
좋아요: 편의 시설/서비스
Pleanty of parking spaces on arrival, check in was quick and friendly. However in the room there were 2 half used toilet rolls and the kettle was dusty and had sticky stuff on it and it looked like it had not been cleaned for a while. Also the door lock didn't fully close and you had to make an extra effort to make sure it had shut properly. The bed was comfy and the bathroom was clean. Had no issues connecting with wifi. Check out was quick too. Had to throw a few bits in the bin outside the main entrance, was greeted by the stench of urine, not very pleasant, someone obvously couldn't wait to get to their room.
2022년 5월에 3박 숙박함

6/10 - 괜찮아요

Anthony

출장 여행
좋아요: 직원 및 서비스
Over Priced
It was ok but over priced in my opinion.
2022년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Suitable hotel for a one night stay.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

David

2022년 5월에 1박 숙박함

8/10 - 좋아요

Oliver

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Comfy bed, dated interior but no complaints 😊
Nice comfy bed, slightly dated interior of the room, but nice view of the gardens. Pillows not great and toilet seat very loose, but good restful sleep 😊
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

James

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

sue

2022년 5월에 1박 숙박함
답변 제공: The Reception Team 님, 2022년 5월 18일
Thank you for your positive and kind response. We look forward to welcoming you back.

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice staff comfortable beds good breakfast.
2022년 5월에 1박 숙박함
답변 제공: The Reception Team 님, 2022년 5월 18일
Thank you for your positive and kind response. We look forward to welcoming you back.

10/10 - 훌륭해요

Jacqueline

2022년 5월에 1박 숙박함
답변 제공: The Reception Team 님, 2022년 5월 18일
Thank you for your positive and kind response. We look forward to welcoming you back.