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오요 엘름 팜 컨트리 하우스, 노리치 에어포트 여행 후기

3.5 out of 5
오요 엘름 팜 컨트리 하우스, 노리치 에어포트
Norwich Road, Horsham St Faith, Norwich, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 127개 이용 후기 중 41개" "
평점 8 - 좋아요. 127개 이용 후기 중 33개" "
평점 6 - 괜찮아요. 127개 이용 후기 중 24개" "
평점 4 - 별로예요. 127개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 127개 이용 후기 중 15개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Motel type accommodation in good location
Had the superior room no complaints large room TV mounted into foot of bed and bath in living room good location just outside Norwich
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Georgina

Hotel burnt down.
We didn't get to stay at the hotel as it burnt diwn the week before. We wern't informed of this and travelled from Hertfordshire to visit family. We had to spend a considerable amount of time trying to find anither hotel with a room nearby. We are very annoyed that no one informed us of the incident. A company like this should have got in touch with us.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

Night away
The stay was fine as we only slept there. Difficult to find, especially in the evening as there were no lights outside the entrance to say where we were
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Joshua

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Maria 님, 2023년 7월 15일
Sorry for the unpleasant experience you had with us. Laura! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Maria

6/10 - 괜찮아요

Caroline

2023년 6월에 2박 숙박함
답변 제공: Noah 님, 2023년 7월 15일
Hi, Caroline! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Noah

10/10 - 훌륭해요

William

2023년 6월에 1박 숙박함
답변 제공: Charles 님, 2023년 7월 15일
Thank you for your appreciation, William! We hope to give you consistent service every time. Regards, Charles

10/10 - 훌륭해요

Laura

2023년 6월에 1박 숙박함
답변 제공: Barbara 님, 2023년 7월 15일
Thanks for rating us, Laura! Your review made our day. We hope to delight you with our services. Regards, Barbara

10/10 - 훌륭해요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed here for one night in a single room as a work related stop-over - and it was perfect! Great price, lovely clean room with bathroom & shower, comfortable bed, friendly staff, bar & a lovely garden. Renovations going on but made no difference to the stay. As a woman travelling alone I felt completely comfortable and safe the whole time. Nice pub within walking distance and the locals are lovely people.
2023년 6월에 1박 숙박함
답변 제공: Charles 님, 2023년 7월 15일
Thank you for your appreciation, Nicola! We hope to give you consistent service every time. Regards, Charles

2/10 - 너무 별로예요

Ben

2023년 6월에 1박 숙박함
답변 제공: Barbara 님, 2023년 7월 15일
Sorry for the inconvenience, Ben! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

8/10 - 좋아요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, just out of town with on site parking. Have stayed in a couple of the rooms and generally good level of cleanliness, though showers are a bit old & not very good pressure. Outside cleaning is a limited (ie unemptied ashtray outside over two different stays!) but a nice find and value for money
2023년 5월에 1박 숙박함
답변 제공: Ava 님, 2023년 5월 31일
Thank you so much for the wonderful rating, Claire! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

10/10 - 훌륭해요

Janis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed just one night,and wished we had arranged longer.There was no food but we knew that when we booked and it was not a problem,local pub near by does excellent food.tea and coffee in room excellent stay highly recommended.
2023년 5월에 1박 숙박함
답변 제공: Ava 님, 2023년 5월 31일
Hi Janis! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa

10/10 - 훌륭해요

Kiera

2023년 5월에 1박 숙박함
답변 제공: Tim 님, 2023년 7월 15일
Hi, Kiera! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

10/10 - 훌륭해요

Shahram

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Ava 님, 2023년 5월 24일
Hi, Shahram! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

2/10 - 너무 별로예요

Greg

별로예요: 직원 및 서비스
No facilities as promised
Told before arrival no power to main building and key in late stay box. Not told this meant bar and lounge closed. Booked room as it had free WiFi - this was unusable in the room. Got into the bar at 830 on day 2 to be told it would closed in 15 mins so 15 mins of WiFi.
2023년 4월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Reception called to say they would leave keys in a box in an envelope with my name on. Easy instructions to find keys and was quite excited to find we were in the superior bridal room. Room was extremely cold so took a while for it to heat up. It was very dated, tv in the bed was broken. For a bridal suite i would be extremely disappinted.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Miles

2023년 3월에 1박 숙박함
답변 제공: Lisa 님, 2023년 4월 1일
Hi, Miles! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

10/10 - 훌륭해요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attended my best friends wedding at the venue, and stayed over. Rooms very clean, comfortable, and had everything that you could need, the staff were extremely kind and accomodating, the whole place was just perfect! Thankyou for hosting us
2023년 3월에 1박 숙박함
답변 제공: Eva 님, 2023년 3월 15일
Hi Linda! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

2/10 - 너무 별로예요

Jamie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was cold and asked reception that the radiator was cold This went on all night had to add another blanket Would never stay again
2023년 2월에 1박 숙박함
답변 제공: Eva 님, 2023년 2월 20일
Hi, Jamie! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

10/10 - 훌륭해요

Sekaia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Eva 님, 2023년 2월 20일
Hey, Sekaia! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Elm farm country house
The stay was happy.
2022년 12월에 2박 숙박함
답변 제공: Ava 님, 2022년 12월 22일
Hey, David! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ava

6/10 - 괜찮아요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Generally a bit tired. Room smelt of smoke despite being non-smoking. Noisy low level noise from water pipes and smoke alarm battery ‘beeped’ all night as needed a change.
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Hi, Stacey! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 - 너무 별로예요

Nicholas Hill

별로예요: 객실의 편안함
No heating or hot water!
The annexe is a converted outbuilding with okay interior. The room was clean but had a very stale odour. My main problems were at 8pm on a Saturday night there was Luke warm water so showering was unpleasant. The heating was switched off and so effectively the room was cold all night. I had to wear clothes in bed to stay warm.
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Apologies for the problems you had faced, Nicholas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 - 너무 별로예요

Kevin

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Hi, Kevin! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

10/10 - 훌륭해요

Jim

2022년 10월에 2박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Thanks for the positive rating, Jim! Hope to welcome you again soon. Regards, Noah

10/10 - 훌륭해요

Dadirai

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good and clean environment. Really enjoyed my stay
2022년 9월에 5박 숙박함
답변 제공: Ammy 님, 2022년 10월 2일
Hi, Dadirai! We are glad to see that you liked our services. Regards, Noah

10/10 - 훌륭해요

Tristan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 4박 숙박함
답변 제공: Jacob 님, 2022년 9월 26일
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

10/10 - 훌륭해요

Mark

2022년 9월에 1박 숙박함
답변 제공: Jacob 님, 2022년 9월 26일
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

4/10 - 별로예요

Martyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Massive potential but poor
Read the reviews, they are correct. No one on site to help. No bar or restaurant open so had to go off site for food despite choosing venue that said it had the restaurant and bar. Clear to us that no one had cleaned the room in any detail, cob webs galore. The venue could be amazing but not looked after to a 3 star rating. Will be asking for a refund before I take this further. Description of what I choose to paid for is wrong and inaccurate. Hotels.com, you should be checking hotels give you a correct summary of what is on offer. Clearly the recent reviews on this place are a result of no one caring about the reviews from you or the venue. It’s a red flag.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Suzanne

좋아요: 청결 상태, 직원 및 서비스
Good for budget but noisy and not peaceful.
It was ok for a budget hotel but it was strange to find a bath in the bed area when there was a functional bathroom with large shower. Be aware that it is near the airport and slamming doors early in the morning woke us up. Also car engines idling outside the windows and people smoking outside and talking meant we had noise almost the whole time we were in the room. There was no breakfast option available and the nearest other option was slightly expensive or needed a car journey to get to it. The website says it is 5 minutes from the centre of Norwich but it was more like 15 minutes drive.
2022년 8월에 2박 숙박함
답변 제공: Noah 님, 2022년 8월 23일
We appreciate your feedback! Hope to welcome you soon :) Regards, Noah

6/10 - 괜찮아요

Hollie

별로예요: 숙박 시설 상태 및 시설
Weekend away
On arrival someone elses details was left on the counter for everyone to read.. Bath was out of use. One reason why i booked this hotel and paid alot for it.. No restaurant open on site and no email to confirm that Was sent to another pub but food was to posh Bed slates coming loose so everytime u move so do the bed Bathroom could do with a clean Stayed for 3 nights never emptied the bin once Bathroom towel rail was fixed up with putty.. Bedsheets was stained.. Not worth the money we paid
2022년 8월에 3박 숙박함
답변 제공: Jon 님, 2022년 8월 19일
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

6/10 - 괜찮아요

Laura

No food at the Inn!
Net curtain was coming down. Windows needed good clean and dust. Toilet cistern only flushed sporadically. Room was baking hot due to hot water pipes running length of room. No information where to get food as none available on site. Bucket of ice and glasses were provided on request.
2022년 7월에 1박 숙박함
답변 제공: Simon 님, 2022년 7월 18일
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 - 너무 별로예요

Anthony

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Stay clear of this place
Terrible. From checkin to checkout. Room not ready and made to wait. Room had no towels so had to go back to reception. Shouldn't have bothered as the shower was so hot couldn't use it anyway. Then live band playing in bar till late. Then to top it off went to use the kettle in the mornong and it was full of water from Last guest. Shocking.
2022년 7월에 1박 숙박함
답변 제공: SImon 님, 2022년 7월 18일
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

4/10 - 별로예요

David

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bizarre!
A truly strange experience. There is no one at the property after 8pm and certainly not before 8am, but perhaps not during the morning at all. The rooms are in a couple of chalet blocks, with the quaint old building in the photograph housing a small bar but no provision of food at all, in the evening or at breakfast. Check in needs to be before 8pm, when the bar closes, but keys are left in a box outside if you are later than that. The rooms are serviceable enough, with barely comfortable twin beds, a kettle and an ancient TV. Upon returning on the second of my nights, my bathroom resembled a Hitchcock film being covered with ants on the floor and flies swarming about the room. I quickly shut the door on them and used my daughter's facilities. There was nobody around to tell as it was after 8pm. Check out involves shoving keys through the letter box. So all in all, not what I would call a hotel and I'm unclear why Hotels.com list it. In the site for this venue, the following is stated: "You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. A snack bar/deli, a terrace and a garden are other highlights. Fellow travellers say good things about the helpful staff." My response: No restaurant in normal hours if at all, no sign of a snack bar/deli, the bar closes at 8pm and saw no staff seen to tell if they were helpful or not. My advice: if you want a quaint country house hotel - don't come here.
2022년 6월에 2박 숙박함
답변 제공: Simon 님, 2022년 7월 11일
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

6/10 - 괜찮아요

Mark

2022년 6월에 1박 숙박함

8/10 - 좋아요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Joey 님, 2022년 4월 15일
Thank you so much for rating us positively, Kevin! We will endeavour to keep it up. Have a nice day. Regards, Joey

10/10 - 훌륭해요

Jamie

2022년 3월에 1박 숙박함
답변 제공: Ammy 님, 2022년 3월 6일
Hi, Jamie! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 - 괜찮아요

mark

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Ok
Room was clean and comfortable but no meals being served so had to find alternative arrangements. Bar and restaurant on premises but no staff to cook and serve food
2022년 2월에 4박 숙박함
답변 제공: Cheshta 님, 2022년 2월 28일
Hi, Mark! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Ivy

8/10 - 좋아요

Gilly

2022년 2월에 2박 숙박함
답변 제공: Ammy 님, 2022년 2월 26일
Hi, Gilly! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room, very clean
2022년 2월에 1박 숙박함
답변 제공: Cheshta 님, 2022년 2월 25일
Hi, Karen! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

8/10 - 좋아요

Stephanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful.
2022년 2월에 1박 숙박함
답변 제공: Jane 님, 2022년 2월 20일
Thanks for such a lovely review, Stephanie! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean room, adequate facilities, would definitely book again.
2022년 1월에 1박 숙박함
답변 제공: Ammy 님, 2022년 2월 1일
Hi, Charles! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Water very hot so i couldnt shower and the shampoo bottles were empty or watered down !!!
2021년 11월에 1박 숙박함
답변 제공: Ronald 님, 2021년 12월 3일
Hi Helen, That is what we love to hear from our valued guests. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Ronald

6/10 - 괜찮아요

Dean

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 11월에 2박 숙박함
답변 제공: Jane 님, 2021년 12월 2일
Hi, Dean! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

6/10 - 괜찮아요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t expect anything too great
Not a great place, location is nice but as other reviewers have said, too much noise from adjacent rooms. Had no WiFi (phone reception very poor in the area on 3), no welcome folder, leaking radiator, shower too hot to stand in, damp smells.
2021년 10월에 2박 숙박함
답변 제공: Ammy 님, 2021년 11월 1일
Hi, Andrew! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Amelia.

6/10 - 괜찮아요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check jacuzzi/wifi/restaurant availability before
the superior double we stayed in at the annexe was actually a nice room, spacious, and warm enough once we put the heating on. However, the in room jacuzzi wasn't working (one of the reasons we booked the room) - or at least we were told it probably want working and not to try it. Then the restaurant wasn't open - although to be fair I'd read other reviews so checked that first and knew that wasnt going to be open - but was told it would be open for breakfast. However, at 8.45 it wasnt open for breakfast .. And the wifi didnt work - strong signal but couldn't log in, presumably because the booster in the annexe block wasnt synced with the wifi in the main building. So had to go to the main building to use the internet as couldnt get a phone signal. If the jacuzzi had been working, if the restuarant had been open and if the wifi was working would probably be giving this a 4 out ot 5, or even higher, but these are why I'm only giving it 3 out 5 It does seem like these are long standing problems.
2021년 10월에 1박 숙박함
답변 제공: Amina 님, 2021년 10월 26일
We are sorry to hear about your experience, John! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Amina!

2/10 - 너무 별로예요

JENNY

별로예요: 청결 상태, 직원 및 서비스
Appauling
Absouloutly appauling pay for a room turn up and they turn you away saying they have no rooms qnd are refused a refund they also turned an elderly lady away at same time who had qlso paid
2021년 10월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 10월 12일
Hi, Jenny! We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Ivy

8/10 - 좋아요

sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 9월 27일
Thanks for the positive rating, Sam! Hope to welcome you again soon. Regards, Ivy