외관

홀리데이 인 익스프레스 노리치, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 577개 이용 후기 중 175개" "
평점 8 - 좋아요. 577개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 577개 이용 후기 중 97개" "
평점 4 - 별로예요. 577개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 577개 이용 후기 중 25개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Kim 님, Norway

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Heater 고장으로 추워 잠을 잘 수가 없었음

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable but no EV charging
Comfortable rooms which where very cold when entering! No EV charging available at the location. Nearest was 10 minutes away at a large Lidil
2022년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 9월 14일
Hi Ian,Thank you for taking the time to share your experience regarding the recent stay! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. There is always room for improvement, and taking a cue from your feedback, we will surely work hard to enhance the overall guest experience at our place. We thank you for choosing us and we hope that your next trip is just around the corner!Warm regards,Guest Experience Team

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with easy access to the city centre.
Loads of car parking spaces, speedy check in and requested a high floor and that’s what I received. Room was a nice size and really clean. Restaurant had a decent menu and great service. Would highly recommend and in a great location
2022년 9월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 9월 10일
Dear David, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

10/10 - 훌륭해요

Deethika

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Danny

2022년 9월에 3박 숙박함

8/10 - 좋아요

wondwossen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a nice hotel with free breakfast. However information regarding swimming pool is misleading. The pool is located next door, inside David lloyds club. Holiday Inn guests need to pay £20 pp per day to access all facilities in the gym. We booked at this hotel specifically to use the pool.👎
2022년 8월에 3박 숙박함
답변 제공: Customer Care Team 님, 2022년 9월 1일
Dear guest, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

10/10 - 훌륭해요

MARIAN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함

2/10 - 너무 별로예요

Akshay

2022년 8월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2022년 9월 1일
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

10/10 - 훌륭해요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 25일
Dear Dave, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

2/10 - 너무 별로예요

stuart

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was like a furnace and you couldn’t open the window or door. The air con fan didn’t work either.
2022년 8월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 21일
Dear Stuart, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 - 좋아요

DARRYL

2022년 8월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 21일
Hi Darryl, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again next time you visit Norwich.

8/10 - 좋아요

Giedrius

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Chris

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Lisa

2022년 8월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 9일
Dear Lisa, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 - 좋아요

Mrs. N

2022년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 8월 7일
Mrs. N- Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 - 훌륭해요

Stuart

2022년 7월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 3일
Stuart- thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 - 훌륭해요

Mahesh

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff, clean and fresh
2022년 7월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 1일
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

10/10 - 훌륭해요

Mona

Was excellent stay for two nights, hotel is clean , good breakfast and staff were so friendly. It worth its money
2022년 7월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2022년 7월 28일
Dear Mona, thank you for your wonderful review. We are so glad that you enjoyed our breakfast, and our hospitality. We sincerely hope that you will come back to stay with us soon again next time you are in the area.

8/10 - 좋아요

Sunny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall it was good but not as good as the last time I was there, as the shower got blocked and the reception lady had to come to unblock it. But I still enjoyed my stay with my family
2022년 7월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 7월 24일
Hi Sunny, it is always good to hear from returning guest. Thank you for taking the time to share your thoughts with us. While we are pleased to read that you had a decent with us, we really want you to have a stellar experience. We hope to welcome you back again next time- and making your next stay much better.

10/10 - 훌륭해요

Oliver

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 7월 26일
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 7월 15일
Hi Kevin, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 - 좋아요

Karen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good, comfortable, nice breakfast, easy location
2022년 6월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2022년 7월 7일
Hi Karen, we are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

8/10 - 좋아요

Jervis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Value for money.
2022년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 7월 4일
Hi Jervis, We are delighted to have provided you with suitable accommodation with a good value for money. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings and review, and we hope to welcome you back again before long. Warm regards, Guest Experience Team

8/10 - 좋아요

Michael

2022년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 20일
Hi Michael, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 - 괜찮아요

Paul

출장 여행
2022년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 6월 20일
Dear Paul- thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. We're here to help better serve you. If there is anything we can do to make your next stay even better, let us know We hope that you will give us a chance to make your stay just perfect! Thanks again.

8/10 - 좋아요

Henry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The environment was clean and quiet.
2022년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 6월 15일
Dear Henry, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good stay
Excellent service, and the on-site parking was much appreciated. I was kindly moved to an accessible room even though there had been a mix-up and I hadn't booked it properly - many thanks to the receptionist who helped me. Nice, accessible wetroom. Lovely breakfast. I found that the lights in the accessible bedroom were incredibly bright! You might consider installing a way of turning down the lights, as it's not very accessible for neurodivergent people (I am autistic). However it was otherwise lovely.
2022년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 7월 15일
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

10/10 - 훌륭해요

Gary

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time!
2022년 5월에 9박 숙박함

10/10 - 훌륭해요

Nigel

2022년 4월에 1박 숙박함

4/10 - 별로예요

Anna

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
2022년 4월에 1박 숙박함

8/10 - 좋아요

helen

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside of the building is somewhat dingy. Inside very nice.
2022년 4월에 1박 숙박함
답변 제공: Darren. 님, 2022년 5월 2일
Hi Helen, Thank you for your review. I am happy that you found inside the hotel to be nice. We are working on improving the grounds around the hotel in conjunction with our neighbours. Kind regards,

10/10 - 훌륭해요

Jason

2022년 4월에 1박 숙박함
답변 제공: Darren. 님, 2022년 4월 18일
Hi Jason, Thank you for your kind 10 out of 10 review. I am happy that you enjoyed your stay. Kind regards,

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스
If you have an issue with stairs
Hotel was nice enough, no elevator and I was on the second floor. Long walk and then stairs was a little tough 7 weeks after ankle surgery
2022년 4월에 1박 숙박함
답변 제공: Darren 님, 2022년 4월 12일
Hi Terry, Thank you for your review. I am happy that you found the hotel to be nice. We have an elevator direct from the lobby to all floors and it is located next to the entrance to the stairwell, my apologies if you missed this. Kind regards,

2/10 - 너무 별로예요

Simon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Under staffed; the lady on reception was lovely but she was having to cover reception, bar and food service. She was overwhelmed
2022년 3월에 1박 숙박함
답변 제공: Darren. 님, 2022년 3월 30일
Hi Simon, Thank you for your review. Unfortunately, during your stay we had some staff absence issues which is out of our control. Kind regards,

8/10 - 좋아요

Carla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good for short stay
Fine for an overnight stay, clean and modern hotel. Helpful staff. You can use the David Lloyd club next door for £10 a day. Good breakfast. Specify a double room when booking to avoid being allocated a twin!
2022년 3월에 1박 숙박함
답변 제공: Darren 님, 2022년 3월 30일
Hi Carla, Thank you for your review. I am happy that you found the hotel to be clean and modern. Kind regards,

4/10 - 별로예요

Russell

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
2 nights stay
Room had 2 single beds instead of a double which I wasn’t impressed with. Right next to David Lloyd gym which was noisy mornings and night. No restaurant other than eating in the lobby by reception. Breakfast was quite good with plenty of options.
2022년 3월에 2박 숙박함
답변 제공: Darren. 님, 2022년 3월 15일
Hi Russell, Thank you for your review. I have checked your reservation and can see that you booked a standard room and did not specify either a double or twin room. To ensure you area allocated a double room, please book a double room in the future to avoid disappointment. My apologies about the noise from the neighbouring David Lloyd Leisure Club, we are working with them to ensure the noise doesn't continue. Kind regards,

4/10 - 별로예요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very noisy, could hear other guests all night
2022년 2월에 1박 숙박함
답변 제공: Darren. 님, 2022년 3월 1일
Hi Louise, Thank you for your review. My apologies that you could hear other guests. We try our best to ensure that other guests are considerate however this is not always possible.

10/10 - 훌륭해요

ARLINE 님, Dhahran

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: lewis -GSM 님, 2022년 2월 22일
Good Evening Courtney, Thank you for your kind review i will pass this onto other staff members to say you had a good stay.

10/10 - 훌륭해요

Marc

2022년 2월에 1박 숙박함
답변 제공: Darren. 님, 2022년 2월 15일
Hi Marc, Thank you for your kind 10 out of 10 review. We hope to see you again soon.

8/10 - 좋아요

Charlie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good sized room, clean, enjoyed the breakfast.
2021년 12월에 4박 숙박함
답변 제공: Darren 님, 2022년 2월 15일
HI Charlie, Thank you for your review. I am happy that your room was clean and that you enjoyed your breakfast. Kind regards, Darren.

10/10 - 훌륭해요

Nobuko

2021년 12월에 1박 숙박함
답변 제공: Darren. 님, 2022년 1월 3일
Hi Nobuko, Thank you for your kind 10 out of 10 review. I am happy that you enjoyed your stay. Kind regards,

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No frills basic hotel. Clean, modern with helpful staff. Does what it says on the tin. Fine if you’re looking for a dependable hotel for a short stay.
2021년 12월에 2박 숙박함
답변 제공: Darren 님, 2022년 2월 15일
Hi Jeff, Thank you for your review. I am happy that you found the hotel to be clean, modern and that the team were helpful. Kind regards,

10/10 - 훌륭해요

Malcolm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent value for money
As usual our one night at Holiday Inn Express met all our expectations
2021년 12월에 1박 숙박함
답변 제공: Darren. 님, 2021년 12월 20일
Hi Malcolm, Thank you for your kind 10 out of 10 review. I am happy that we met all your expectations. Kind regards,

10/10 - 훌륭해요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great, Great, Great
Although the restaurant was closed ( covid related staffing ) there were still a good selection of takeaway food available. Room was large and modern and everything was very clean. Even the wifi worked !!
Tandoori selection was fantastic
2021년 12월에 1박 숙박함
답변 제공: Darren 님, 2021년 12월 20일
Hi Martin, Thank you for your kind 10 out of 10 review. I am happy that you found your room to be large and clean and that the WIFI worked. We hope to see you again,

10/10 - 훌륭해요

Naila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Darren 님, 2021년 12월 20일
Hi Naila, Thank you for your kind 10 out of 10 review. We hope to see you again.

4/10 - 별로예요

gino

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
THE HOTEL WAS GREAT, VERY CLEAN AND VERY FRIENDLY STAFF, HOWEVER THATS AS GOOD AS IT GOT. THE ROOM WAS VERY NICE ALONG WITH THE BATHROOM. THE ROOM BECAME VERY COLD AT NIGHT AND THE IN ROOM CONTROLLER FOR THE HEATING DID NOT WORK. ALSO THE TV IN THE ROOM WAS UNWATCHABLE AT NIGHT DUE TO THE CONTINUAL PICTURE BREAK UP.
2021년 11월에 1박 숙박함
답변 제공: Darren. 님, 2021년 12월 7일
Hi Gino, Thank you for your review. I am happy that the hotel was very clean and that the team were friendly. My apologies that the heating wasn't working, we have had some recent issues with our heating system. Kind regards,

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함
답변 제공: Darren. 님, 2021년 12월 7일
Hi Lisa, Thank you for your kind 10 out of 10 review. Kind regards,

8/10 - 좋아요

Dean

2021년 11월에 1박 숙박함