숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

캔들우드 스위트 체서피크, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 체서피크, IHG 호텔
4809 Market Pl, Chesapeake, VA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 397개 이용 후기 중 187개" "
평점 8 - 좋아요. 397개 이용 후기 중 115개" "
평점 6 - 괜찮아요. 397개 이용 후기 중 47개" "
평점 4 - 별로예요. 397개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 397개 이용 후기 중 21개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Lisa

The property had easy access to get to places.
2024년 3월에 4박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 25일
Thank you Lisa for your recent stay and for your 5 out of 5 review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 - 훌륭해요

Asrat

좋아요: 청결 상태, 편의 시설/서비스
Good
2024년 3월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 20일
Thank you for your recent stay and for your 5 out of 5 review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 - 훌륭해요

rodney

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Wonderful establishment definitely booking again!
2024년 3월에 2박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 10일
We look forward to seeing you next time Rodney ! Thank you for the feedback. Your friend in hospitality,

10/10 - 훌륭해요

Patrick 님, Newport News

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great and property was well maintained.
2024년 3월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 10일
Thank you Patrick for the 5 out of 5 review. We hope you get to come see us again at the Candlewood Suites Chesapeake /Suffolk.Your friend in hospitality,

2/10 - 너무 별로예요

Luan

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 10일
We hate to see that you did not enjoy your stay. If you would like to talk directly about your stay call us at the hotel.Best Regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The attentiveness of the front desks staff . The front desk clerk at night very friendly. We loved the suite . We will definitely come back . 💯
2024년 3월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 4일
David,Thank you for the 5 out of 5 and we look forward to your future visits! Your friend in hospitality,

6/10 - 괜찮아요

May

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We stayed for a night. In our studio room, the entire front of one of the cabinets was off and the door knob fell off the bathroom door. To say the least, it is very outdated. However, the staff was nice and the room and sheets were all clean
2024년 2월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 4일
May-Thank you for bringing this our attention. We had a full renovation last year. We will make sure to address the issues in your room. We hope to have the opportunity to serve you again.

10/10 - 훌륭해요

Yasmenne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 4일
Thank you for the feedback!

10/10 - 훌륭해요

Danise M

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Handicap room with roll in shower was perfect Full size fridge with microwave and two burners was perfect Free washer and dryer was perfect Excellent treadmill and free weights were perfect Friendly accommodating front desk staff were perfect I would stay there again
2024년 1월에 7박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 4일
Danise-We are delighted to hear that your stay checked all the boxes. We hope to see you again at the Candlewood Suites Chesapeake /Suffolk.Your friend in hospitality,

4/10 - 별로예요

homin

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2024년 3월 4일
Thank you for your feedback. We hate to see that your stay was less than perfect. If you would like to tell me more about the stay contact me directly at the hotel.

10/10 - 훌륭해요

Zakee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a great stay. Rooms was clean and the staff was very helpful and polite. I’ll always come back.
2023년 12월에 2박 숙박함

4/10 - 별로예요

T

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I had high expectations, since the last candlewood I stayed at was really nice overall. This was the opposite of what i was expecting. The first room we got put into wasn't bad but the microwave was broken. They moved us to another room but this one was super dirty, microwave was messed up and the heating system was broken. We were soo disappointed.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Margie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed my stay the facilities were awesome esp the washer/dryer being free.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Charles 님, Anchorage

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Just another generic hotel off the freeway. It was fine. Kitchen range did not work to heat a pot of water. When someone walked down the hall the floor in our room vibrated.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Brandon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

Valencia 님, Orange

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful. There was an issue of an extra charge on my card, but they got it cleared up right away.

8/10 - 좋아요

Gary

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Alexzandria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second time staying here. I really enjoy the full size fridge, the accommodations for all the rooms, the gym and etc. This is a great location for me each time I come here.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Sherri 님, Douglasville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for work. Always stay here
2023년 8월에 1박 숙박함

4/10 - 별로예요

KATHALEEN

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was nice but the room was not. There was an overwhelming musty smell because the carpet was wet in front of the air conditioner and there was a cockroach on the wall. Bed was clean and comfy.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Temika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 6월에 3박 숙박함

8/10 - 좋아요

Darrell 님, Arlington

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff was very pleasant!
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Tieshia 님, dorchester

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were roaches in my room
2023년 6월에 3박 숙박함

4/10 - 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My stay with Candlewood Suites was very unpleasant. I was not able to relax or rest for the drive I had ahead. Even though I was able to checkin at 2pm instead of 4pm, they didn’t have the room I paid for nor did they offer a reduction in rate. When I entered my room, the air conditioner had been turned off completely which made it extremely humid in the room. The room also smelled very strongly of fish or seafood. Very nauseating. Because of how tired I was, I used the Lysol and Clorox wipes I always carry to mask the smell. Luckily for me I brought those because the cleanliness was terrible. I believe the only thing that was clean was the bedding and the even then top comforter smelled bad. The bathroom was absolutely disgusting and had urine all over the back of the toilet. There was trash under the reclining chair as well, so you could tell the room wasn’t throughly cleaned. On top of all of this, our neighbors beside us had children who screamed and yelled until around 1am. The neighbors above us thumped on the floor all night, waking me up every hour. You’re probably asking why I never complained? Well some folks aren’t confrontational… however I do feel it’s important to write this review and warn those who may consider staying here. I paid $210 for one night. At that price, the experience should have been much better.

10/10 - 훌륭해요

NADYNE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The customer service was outstanding. All of them were competent, welcoming, and accommodating to my needs. They even loaned me an umbrella when it was raining, unlike other hotels in which I have stayed.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very nice room very clean very quite
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Discover

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stay somewhere else.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and well kept up.
2023년 5월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 5월 31일
Thank you Andrea for staying with us. We appreciate the feedback and hope to see you again. Your friend in hospitality,

8/10 - 좋아요

Jimmy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager was very nice and accommodating to me and boyfriend.
2023년 4월에 4박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 5월 5일
Thank you Jimmy! I am so glad you enjoyed your stay at the Candlewood Suites Chesapeake/Suffolk! We hope you come again. Your friend in hospitality,

10/10 - 훌륭해요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had the best stay here. Our room was very clean and staff were extremely friendly. Highly recommended.
2023년 3월에 3박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 4월 7일
Melissa- We are pleased to here your stay was a perfect 5! We hope you get to come back again. Your friend in hospitality,

8/10 - 좋아요

Twanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 3월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 3월 10일
Hi Twanda- We are glad to hear you enjoyed your stay with us and we hope to see you again! Your friend in hospitality,

10/10 - 훌륭해요

Nichelle

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
I’ve stayed there before and I have to say that it’s very quiet and super clean. You can smell the freshness in the hallway. They’ve done some much needed upgrades since my last stay. The front desk people were very nice and courteous. That will be my return to hotel for all future stays. Now if they can get a pool.
2023년 2월에 2박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 3월 10일
Nichelle- We love to hear that you noticed our upgrades and we can't wait to see you on your next visit to the area. Your friend in hospitality,

10/10 - 훌륭해요

Montoya 님, Suffolk

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was great, room clean staff friendly
2023년 2월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 3월 10일
Montoya- We appreciate the 5 out of 5 rating! We hope to see you again. Your friend in hospitality,

2/10 - 너무 별로예요

Ashley

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was gross and dirty
2023년 2월에 2박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 3월 10일
Ashley- We hate hate to hear that your stay was less than perfect. Thank you for the feedback. If you would like to talk to me directly about your stay feel free to contact me at the hotel. Best Regards,

10/10 - 훌륭해요

Nathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
location
2023년 2월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 2월 15일
Thank you Nathan for the 5 out of 5! We hope to see you again.

10/10 - 훌륭해요

darrell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 2박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 3월 10일
Thank you Darrell! Your friend in hospitality,

10/10 - 훌륭해요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean area and nice staff,room was excellent
2023년 2월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 2월 6일
We appreciate your feedback Kenneth and we hope to see you again at the Candlewood Suites Chesapeake/Suffolk. Your friend in hospitality,

10/10 - 훌륭해요

DJ

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2023년 1월 11일
Thank you DJ for the perfect 10! We look forward to your next visit at the Candlewood Suites Chesapeake/Suffolk.Your friend in hospitality,

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds are small and pillows are too small. All else is above average.
2022년 12월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2022년 12월 28일
Thank you Steven for your feedback! We hope to see you again. Best Regards,

4/10 - 별로예요

Richard

별로예요: 직원 및 서비스, 편의 시설/서비스
I made the reservation on November 24, 2022, @ 8:45 pm and got confirmation from Expedia @ 8:57 pm. Went to Candlewood to register for my room. An interior door was locked, a young girl come to the door to open the automatic doors. As we walked toward registration I told her I had a reservation. She proceeded to punch in a code to get behind the desk to look. Could not find it. I told her I just made it through expedia. She couldn't have happen because they are all booked up. Experia shouldn't have accepted the reservation. I would have to go somewhere else. Frustrated, I did go to Hampton on 511 USAA Drive 4 minutes away. Booking .com made the reservation and confirm the reservation when I arrive at about 10:00 or so greeted respectively as if they were waiting for me all night. Very warm reception. And not only that Candlewood put me as a no show. I'm currently requesting a refund from them and Capital Onemy credit card company. I ask them to check the security cameras between 8:45 and 10:00 pm. Haven't heard back as of yet Please help to end this matter.
답변 제공: Melinda W - General Manager 님, 2022년 12월 7일
Richard,We hate to hear that you had such a bad experience. After doing some research it appears you booked our hotel Candlewood Suites Chesapeake but you went to the Candlewood Suites Norfolk Airport and stayed at the Hampton Inn Norfolk. We were not sold out on the 24th nor did we have a female working we had a male. I would be glad to speak to you directly. Feel free to contact me at the hotel 757.405.3030 or email melindawarren@lapgroup.com.Best Regards,

8/10 - 좋아요

billy

2022년 10월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2022년 11월 9일
Thank you Billy for the feedback! Your friend in hospitality,

6/10 - 괜찮아요

Mark

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

stephanie

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Matthew

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Shanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly
2022년 4월에 2박 숙박함
답변 제공: Melinda W - General Manager 님, 2022년 11월 9일
Shanna- Thank for you for your stay with with us and the 5 out of 5! Your friend in hospitality,

8/10 - 좋아요

Terri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Be sure you get what you want im not handicap
I received a handicap room wasn't sure why made a complaint and the site where i booked it thru was no help but the hotel was nice and clean
2022년 10월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2022년 12월 4일
Terri-Thank you for your feedback. We are sorry you had issues with your room type. We hope to get another chance to make it right the next time. Your friend in hospitality,

10/10 - 훌륭해요

Patsy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 3박 숙박함
답변 제공: Melinda W - General Manager 님, 2022년 11월 9일
Thank you Patsy for the perfect 10! Your friend in hospitality,

10/10 - 훌륭해요

Yvette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
Friendly staff, pet friendly, and room ok only because of ventilation, had strange smell, but was clean and the air conditioned worked really well. I would recommend.
2022년 9월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2022년 9월 9일
Thank Yvette for the 10 out of 10! We appreciate the recommendation and we hope to see you again soon at the Candlewood Suites Chesapeake/ Suffolk. Your friend in hospitality,

10/10 - 훌륭해요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay and I would definitely stay again. Only inconvenient thing was a lack of an ice machine. I understand the extended stay logic of you have a fridge and you can make you own but if you check in late, it's tomorrow before you can freeze water to have ice in your room.
2022년 8월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2022년 9월 9일
Larry-Thank you for the perfect score on your stay. I apologize we can not have ice waiting for you in the room but due to sanitation restrictions we can't. For future stays ask the desk for some we are able to give you some from our freezer at the desk. Your friend in hospitality,

8/10 - 좋아요

Brianne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Melinda W - General Manager 님, 2022년 9월 1일
Thank you for the feedback Brianne!Your friend in hospitality,