숙박 시설의 전망

화이트 말린 인 여행 후기

2 out of 5
화이트 말린 인
395 Norfolk Avenue, Virginia Beach, VA

이용 후기

5.2
평점 10 - 훌륭해요. 635개 이용 후기 중 94개" "
평점 8 - 좋아요. 635개 이용 후기 중 119개" "
평점 6 - 괜찮아요. 635개 이용 후기 중 87개" "
평점 4 - 별로예요. 635개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 635개 이용 후기 중 237개" "

5.2/10

청결 상태

6.2/10

직원 및 서비스

4.6/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Kenna

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very run down property Very noisy
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Kenna,We appreciate your feedback and regret to hear about your experience. Your comments will be brought to the attention of our management team for further review. Should you wish to discuss this matter further, please don't hesitate to reach out to our hotel directly. Your comments are valuable to us as we strive to make improvements.

6/10 - 괜찮아요

Teena

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Teena, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns regarding your experience, please reach out to us directly. We value our guests' opinions and would be happy to address any issues you may have encountered. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Rosetta 님, Chesapeake

좋아요: 숙박 시설 상태 및 시설
Great customer service
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Rosetta,Thank you for your feedback regarding our customer service. We strive to provide exceptional service to our guests and we're glad to hear that our efforts were appreciated. We hope to welcome you back in the future for another great experience.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks again
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Michael,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services for future guests. Please feel free to contact our management team directly to further discuss your concerns.

2/10 - 너무 별로예요

Jeremiah

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Majag
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Jeremiah,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide the best possible service to all our guests and we appreciate your input. If you have any further concerns, please reach out to our management team directly.

4/10 - 별로예요

Jeremiah

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Jeremiah, Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will use it to improve our services. Please reach out to our management team directly to further discuss your concerns.

6/10 - 괜찮아요

Jeffrey

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Love how close it is to the beach. Sadly hot water in the morning was nonexistent. Told property manager about major hole in the wall apon arrival and was flipped out on for making sure we were not charged for damage. Room was clean but as for newly renovation i do not see where. Manger needs to readjust her attitude
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Jeffrey,Thank you for sharing your feedback with us. We are glad to hear that you appreciated the hotel's proximity to the beach. We apologize for any inconvenience caused by the lack of hot water in the morning, and we appreciate you bringing it to our attention. Our property manager takes guest concerns seriously, and we will address the situation accordingly. We apologize for any misunderstanding regarding the hole in the wall and appreciate your vigilance. Our team strives to provide clean accommodations, and we regret if the renovation did not meet your expectations. We will take your comments into consideration for future improvements.

8/10 - 좋아요

Rahsaan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service room was cleaned and neat
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Rahsaan,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you appreciated our excellent service and the cleanliness of your room. We strive to provide a high standard of hospitality, and it's always rewarding to receive feedback like yours. We'd love to welcome you back in the future for another pleasurable stay.

4/10 - 별로예요

Maalik 님, Norfolk

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Staff And Needs Better Cleaning
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Maalik, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and value your opinion. We apologize for any inconveniences caused. We strive to provide a clean and comfortable environment for our guests, and we will work hard to address your concerns. We appreciate your input and we hope to have the opportunity to improve your experience in the future.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello James, We apologize for any disappointment you experienced during your stay. Please let us know specific areas of concern so we can address them promptly.

2/10 - 너무 별로예요

Paul

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Paul, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will take it into consideration for future improvements. Should you have any further concerns, please reach out to our management team directly.

6/10 - 괜찮아요

Lisa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My biggest issue was the price and going in the room and seeing roaches. Yea the saying goes “you get what you pay for” BUT I have been in other hotels at the same price in the same area and are clean and roach free. I only stayed and didn’t complain to front desk bc they stay was on an emergency basis.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Lisa ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Daniel

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Daniel,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

2/10 - 너무 별로예요

Lynnelle

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Initially Conversation With Staff On Duty Lacked Decor However Upon Arriving Staff Was More Personable And Professional...Stairs Leading To Room Not Safe Entering Room Smelled Like A Smoke Factory,Bathroom Curtain was covered in mold and mildew Shower Rod was Covered In Rust With Roaches Crawling On The Floor Toilet Seat Wasn't Secure..Wall Sockets werent safe Ironing Board Was Broken
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Lynnelle,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 - 훌륭해요

Alysha

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Alysha,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

kyron

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as we pulled up the environment looked grimey. Our room had roaches on the floor crawling, motel is run down, ghetto looking and bed sheet had obvious stains on it. Only thing good about the motel is distance to beachfront but desparate need of a makeover and new ownership. Slum motel.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello kyron,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 - 너무 별로예요

Wilfreda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The registration clerk came out her room to greet me after leaving a sign on the door to call if you need her services very agitated and nonchalant . She claimed to not have my seem my pre booked accommodations which i received a confirmation and showed her . We finally discovered she over booked the room I have purchased and was full to capacity . I was left to look for a new room 1am after driving 3 hours for vacation on a holiday weekend. I ended up sleeping in my vehicle that night . I wouldn’t recommend this place to house a dog !
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hello Wilfreda, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 - 너무 별로예요

Orlando

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Orlando, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Cheyenne

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I loved that I had a place to lay my head. Other then that the worker was rude af. The motel in its self wasn’t cleaned. I get motels aren’t supposed to be fancy and you can’t expect much. But I would expect a clean bathroom with clean sheets. Let alone when I asked for more towels the lady questioned me…
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Cheyenne, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything good
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello antonio,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We had the Best Women as Check-in Clerk ,room Cleaning, Towels ect .. We had an Evening with them For My BF Birthday 🎂!! Thanks Tina and Peggy!!
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Stephen,We appreciate the time you have taken to bring to our attention your feedback with regards to our towels and also our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Give the place a chance, you wont regret it!!
I dont know why there are some many bad reviews. This place was awesome! It was clean and very convenient for distant. The beach right down the street. Food and bars near by. Wonderful pizza spots. The people tha work there was helpful and cool to deal with. We felt very much at home and will definitely stay here again
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Daniel,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 - 좋아요

Tzaddi

.
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Tzaddi,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 - 너무 별로예요

Marco

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Marco,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 - 너무 별로예요

Mary

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms was dirty door was broke can open without not key at all and the lady who is in charged really wasn’t very nice with her dog and smoking all the time
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Mary,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tina was officiant. Everyday she asked if I needed anything. She was answering phones, cleaning rooms, booking rooms! She's the one man band n deserves the world 🌎. I will be back next year n I'm bringing my family
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Tammy,Thank you for sharing this honest review and feedback about our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 - 너무 별로예요

Amber

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I cant say anything good about this property. The manager was rude and unprofessional. The stairs were broke. There were roaches everywhere. I called management when i noticed them and she said walmart is closed what do you want me to do. Not sure what the proper steps woumd be but calling exterminator might be first step to fixing problem. Had to leave in middle of night with 4yr old because the roaches. I'm not sure how they are on Expedia but called Expedia was on phone for 3hrs nothing got resolved. I booked through Expedia but when there was a problem they were no help. But im sure they got their money from us booking the room.
2023년 8월에 6박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Amber,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

Emmanuel

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Emmanuel,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스
I liked the staff and proximity to the beach I didnt like the stairs were falling apart
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Jason,Thank you for sharing your experience with us. We appreciate the input referring to our staff. We appreciate you taking the time to share your experience.

2/10 - 너무 별로예요

Hindira

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Hindira, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Larissa

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Larissa,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

Yeny

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Yeny,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gre
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 6일
Hello David,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

2/10 - 너무 별로예요

Ray

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely not like the pictures. Totally a crack motel. Dirty and way run down. Worst place I have ever stayed
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Ray, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 - 별로예요

Estefani

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 2일
Hello Estefani,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 - 너무 별로예요

Ruben

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Should be shut down
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Ruben, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 - 너무 별로예요

Sandra 님, Center Valley

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was the worst place I’ve stayed in. Room had roaches.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Sandra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Ava

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Ava,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 - 별로예요

Emad

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The building is old . And there is a lot of needed maintenance. One stairs was closed due to unsafe stairs . It’s falling apart . Also this motel has roaches !!!! This property could be fixed up so nice and cute . But it needs a lot of work . And please please do something about the roaches
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Emad, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Iris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Iris,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Craig,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

SADIG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room. Plenty of parking spots available. Professional front desk representative.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hi Sadig,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

4/10 - 별로예요

kathryn

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bedding was dirty and office was nasty went told. Noisy party until late and no one in office to speak to. Very disappointing trip.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 13일
Hello kathryn, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to wait 20 min to get someone to come to the front desk, towels in the room seemed like they weren’t washed, just an overall bad experience
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Charles, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our towels and comments about our front desk. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 - 괜찮아요

Evan

2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Evan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 - 너무 별로예요

taylor

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
no one was at the desk when we got there. they were gone to 7/11 is what the sign on the door said, got a room with no lock. had to change rooms. outside looks ran down
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hello taylor, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 - 너무 별로예요

Yen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smell bad
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hello Yen, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 - 괜찮아요

Robert

2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Robert, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 - 별로예요

simone

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hello simone,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.