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홀리데이 인 버지니아 비치 - 노퍽, IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 버지니아 비치 - 노퍽, IHG 호텔
5655 Greenwich Rd, Virginia Beach, VA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 304개" "
평점 8 - 좋아요. 1001개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 198개" "
평점 4 - 별로예요. 1001개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 121개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗합니다.
깨끗하고, 친절했습니다.위치는 편리한지는 잘 모르겠지만, 그래도 차가 있으니 주변 비치에 가서 낚시도 하고 크랩도 잡고, 비치도 갔네요..다시 가도 이 숙소를 택할 것 같습니다.

6/10 - 괜찮아요

Chelsea

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Staff was great, helpful, and accommodating. Disappointed in cleanliness of room. Bathroom felt dark and damp. Also discovered a cockroach in the morning!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport, quiet, and good food at the on-site restaurant/bar!
2024년 4월에 1박 숙박함

4/10 - 별로예요

Jeremy

가족 여행
좋아요: 직원 및 서비스
1 of 2 elevators was not working on a busy weekend
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Monet

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

Donaye

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Roberto 님, Roanoke

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall was good just the shower was dirty.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Keana Lei

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were really helpful with accommodations.
2024년 3월에 8박 숙박함

2/10 - 너무 별로예요

Doreen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire stay was terrible. A lot happened. I went to management for help it didn’t matter. Good luck if you book this hotel.
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Esther

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Marquetta

연인과의 여행
좋아요: 직원 및 서비스
I like staying at the hotel due to staff is very nice, however the room I was in the toilet was broken and my room ceiling was leaking.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Marquetta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My room toilet was messed up. My ceiling was leaking.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Average
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Alvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well appreciate
2024년 3월에 1박 숙박함

8/10 - 좋아요

Breonna

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nadine

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazing.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Tamara 님, Austell

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking was terrible for the hotel size. The rooms could use upgrades and the overpriced buffet was ridiculous.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Jonathan

Great
2024년 1월에 2박 숙박함

8/10 - 좋아요

Ramona

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Decent average hotel. They are doing some updates and maintenance on the hotel. Elevator was out of service and their restaurant was being remodeled. Great location for jumping on and off the freeways.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Becky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt particularly care for the room to be facing the lobby as it was quite loud early in the morning. But the bed was comfy and room was nice.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Janice

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud, no airport shuttle despite the website saying there was. Weed and smoke smell, holes in walls, sink installed backwards and the water pooled and did not drain. Lamps did not work.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Mathevi

출장 여행, 가족 여행
별로예요: 직원 및 서비스
NEVER AGAIN!
AWFUL SERVICE! Never again! I am an Active Duty PCSing to Norfolk. My family and I drove EIGHT HOURS. We left home at a specific time thinking the check in was 3 PM just like any other hotel. Halfway through the travel, my wife noticed that they don’t check in until 4 PM. So we called them and asked if we could check in an hour early? The lady asked how far away I was. I said currently 4 hours away and we should be there around 2:45 and 3 PM. She said okay to call back again when I’m 30 minutes away and she will leave a note on my reservation so when I called back, they’ll know. At 30 min away, I called back and a guy answered this time. He said there’s no note on my reservation and he needs to check if the room was ready. He put me on hold for the entire 30 minutes till I got there myself. I went to the front desk, a lady with a manager name tag said “an early check in is ONLY FOR MEMBERS”. When I explained that I called ahead and we just drove 8 hours, she said “the room is not ready anyway”. I went back to my car, we were all tired, especially my 9 months pregnant wife who just wanted to take a shower and lay down. We took a nap in the car and went back to check in at 4. I tried to cancel the reservation while in the car, but it was a non refundable one. The check out is 11 am. So from 11 am to 3 pm, the room was not ready, and magically it was ready from 3 pm to 4 pm. On top of that, our stay was not pleasant at all. NEVER AGAIN!
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Patricia

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Khristie

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Never stay again!
Over charged me. Roaches on back of toilet. No where to put luggage but on bed. Toilet stool ran all night. I was not satisfied at all.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Leonard

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Room was not the cleanest. There was a roach in the room that I had to kill to keep my lady from being uncomfortable.
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 11월 20일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Overall a run down smelly hotel
2023년 10월에 4박 숙박함
답변 제공: Holiday Inn 님, 2023년 11월 9일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very nice
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 11월 2일
Thank you for rating your stay with us!

6/10 - 괜찮아요

Mario

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 23일
Thank you for rating your stay with us

2/10 - 너무 별로예요

Scott

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was old and dirty. The room smelled like weed, the staff was nice and helpful. ice machines were broken, not worth the money.
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 12일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not enough outlets to charge devices.
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 5일
Thank you for your valued feedback

6/10 - 괜찮아요

jennifer

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Comfortable beds but smelled like weed
Great customer service in the beginning. We stayed 6 nights. We requested our bedding be changed a few nights in and they just MADE the beds. We knew they weren't changed because we dripped a juice and the spot was still there. When we called to talk to front desk , no one would answer so we walked to the desk. They just handed us new sheets.... the hallway and elevator always smelled like weed! We had a 2 year old with us. So didnt appreciate that at all. The wall outlets and plugs were hanging out. Not kid friendly! Customer service when leaving was not friendly. Never said how was your stay, hope you have a good day...nothing. just what was my room number and they would email me my receipt. There was never even a cart so we could carry everything out at 1 time. Had to make 2 trips to the 3rd floor.
2023년 9월에 6박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 2일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

Judith

별로예요: 청결 상태
If you need a place to stay, its ok. There was considerable mold in the shower, the hotel is older and tired, and I got stuck in the elevator for 20 minutes between floors. The emergency phone did not work in there - I had to use my cell phone. The staff appeared fairly nonchalant, so it must happen a lot. The restaurant in the hotel is decent and it is close to highway -- But for $600 for three nights - you can find a much better hotel.
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 2일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

10/10 - 훌륭해요

Marlon

2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 20일
Thank you for Rating your stay with us!!!!

2/10 - 너무 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smokers only
Let me start by saying that I don't care what people smoke in general, I just expect in a non-smoking property that I can get away from it. The weed smell was so strong we had to be moved to a new room in a different part of the hotel. Entire property is filthy, little things broken everywhere. Breakfast is inadequate for the price charged. The ONLY bright spot was the pleasant staff. If you smoke you might love it but if you don't, just avoid it.
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 21일
Thank you for your valued feedback

10/10 - 훌륭해요

Calvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great stay,We were there for the Blue Angles Air Shout was great show and great stay.
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 21일
Thank you!!

2/10 - 너무 별로예요

Esther

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was overall friendly and easy check in process. Room had faint smell upon entering and also discovered cockroaches in both bathroom and bedroom.
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 11일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Fanny

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No la recomiendo las cameras su cias el baño sucio el teléfono y la mesa llena de polvo las cobijas tenían mal olor
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 9일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Ginger

연인과의 여행
좋아요: 편의 시설/서비스
The area around the hotel is very convenient to the beach and for any amenities like food, gas etc. Easy to get to main road to head to Virginia Beach. Hotel was very clean. Pool is well maintained. Only issue was ice machine on our floor wasn’t working but we were able to get ice at the bar.
2023년 9월에 4박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 8일
Thank you for your feedback

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the Easy parking/ I dint like the way the room smells like
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 8일
hank you for your valued feedback

6/10 - 괜찮아요

Karina

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom in our room was dirty. Visible dirty disgusting. I when downstairs to let them know and they changed me to another room but the other room was even worse. It has a horrible smell and the bathroom look like it haven't been cleaned in years. Clearly we didn't stay in that room.
2023년 8월에 4박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 8일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

2/10 - 너무 별로예요

Gregory

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 8일
Thank you for taking the time to rate your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

6/10 - 괜찮아요

Olivia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The sink in the bathroom had hair of previous guest and soup residue
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 5일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

JOHANIA

아이를 동반한 가족 여행
The Ice machine don't work on any floor of the entire hotel , the shower was not well clean the tiles are black of mold 😱 and the room smell Bad. My daugther was SO ichie in the bed.
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 5일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Alma 님, Beltsville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff at the front desk were nice
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 5일
Thank you!

10/10 - 훌륭해요

Kenya

2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 28일
Thank you SO much for the wonderful review! It is our pleasure to serve you, we look forward to hosting another stay for you in the future.

4/10 - 별로예요

Traneeka

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was alot of things that I was not satusfied with during my stay, I will say the manager tried to help as much as possible but one of the concerns still did not get fixed but overall the stay was ok.
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 5일
Thank you so much for your valued feedback. We apologize that your stay was not satisfactory and will try harder to do better

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 5일
Thank you for taking the time to rate your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We hope that you will give us the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Selena

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was ridiculously dirty. We paid for a non-smoker room and it smelled like a smoker just moved out. I couldn’t sleep at all because you could hear everything from outside and people were extremely noisy on a Sunday night. Hands down the worst hotel I’ve ever stayed in, and I will not be back.
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 4일
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

10/10 - 훌륭해요

Mohammad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 5일
Thank you for rating your stay with us!!!

10/10 - 훌륭해요

Giselle

가족 여행
좋아요: 편의 시설/서비스
Very nice and kind people in the reception
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 4일
Thank you so much!!