책상, 다리미/다리미판, 무료 WiFi, 침대 시트

슬립 인 & 스위트 체사피케 - 포츠머스 여행 후기

2.5 out of 5
슬립 인 & 스위트 체사피케 - 포츠머스
3280 Western Branch Blvd, Chesapeake, VA

이용 후기

6.4
평점 10 - 훌륭해요. 311개 이용 후기 중 85개" "
평점 8 - 좋아요. 311개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 311개 이용 후기 중 48개" "
평점 4 - 별로예요. 311개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 311개 이용 후기 중 60개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Kyrin

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Dining was limited and Workout facility needs improvement and repairs. Rooms and hotel building and grounds need upgrades
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Kyrin,We appreciate your feedback regarding the dining options and workout facility. Our team will take note of your comments for future improvements. We are constantly working to enhance our rooms, building, and grounds to provide a better experience for our guests. Thank you for staying with us.

2/10 - 너무 별로예요

Jermaine

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Jermaine, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us directly with any feedback you may have so we can address any issues.

10/10 - 훌륭해요

Jason

좋아요: 숙박 시설 상태 및 시설
My stay was very relaxing the staff were very friendly and the customer service was very good
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Jason,We are thrilled to hear that you found your stay relaxing and enjoyed the friendly staff and good customer service. If you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Gregory

2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Gregory,We are thrilled to hear you had a fantastic experience with us! Please don't hesitate to visit us again soon for more wonderful memories.

10/10 - 훌륭해요

Jaszmyne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very chill
답변 제공: Manager 님, 2024년 2월 8일
Hello Jaszmyne,We're glad to hear that you found our hotel to be a relaxed and peaceful environment. We strive to create a tranquil atmosphere for our guests to enjoy. Thank you for taking the time to share your feedback, and we hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Kyrin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Kyrin,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Shamona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Shamona,We are thrilled to hear that you had a fantastic stay at our hotel! We appreciate your positive rating and would love to welcome you back in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly so we can continue to provide exceptional service. Safe travels!

8/10 - 좋아요

Kyrin

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was a little noisy, but overall my experience was very pleasant. The staff here was very professional and very nice.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Kyrin, Thank you for sharing your feedback with us. We're delighted to hear that you had a pleasant experience and that our staff members were professional and kind. We appreciate your understanding regarding the noise, and we will continue to work on ensuring a tranquil environment for all our guests. We hope to welcome you back again soon.

10/10 - 훌륭해요

Kimberly-Anne

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Kimberly-Anne,We're thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional service and a comfortable experience for all our guests. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Kisha

Housekeeping was amazing! So thankful
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Kisha,Thank you so much for your kind words about our housekeeping team! We're thrilled to hear that they exceeded your expectations during your stay. Our dedicated staff takes great pride in ensuring a clean and comfortable environment for all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Kelvin

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Kelvin,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to welcoming you back soon.

10/10 - 훌륭해요

mike

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great stay. Clean rooms.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello mike,Thank you for your positive feedback! We're delighted to hear that you had a great stay and found our rooms to be clean. We strive to provide a comfortable and enjoyable experience for our guests. If you have any further feedback or suggestions, we would love to hear from you.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience at our property. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon for another exceptional stay.

10/10 - 훌륭해요

LaToya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was well maintained and clean inside. I reserved a few nights for a person in need of shelter. They treated my guest with care and respect.
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello LaToya,Thank you for taking the time to share your positive experience at our hotel. It's great to hear that our team provided exceptional care and respect to your guest in need. We are committed to maintaining a clean and well-maintained environment for all our guests. We appreciate your feedback and hope to welcome you back in the future.

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 청결 상태
The check-in staff was not the greatest. But other than that I was only there one night so it was okay.
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Jennifer, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during check-in. Our team is always looking for ways to improve the guest experience, and your comments will be taken into consideration. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless stay.

4/10 - 별로예요

Will

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The smoke detector kept beeping throughout our stay
2023년 11월에 7박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Will, We apologize for any inconvenience caused by the smoke detector. Our staff is committed to ensuring a comfortable stay for all guests. We appreciate your feedback and will address this matter with our maintenance team to prevent recurrence. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Jeffery 님, Gibsonville

좋아요: 직원 및 서비스
별로예요: 청결 상태
There was a lot of noise each night we stayed which made it hard to sleep. The breakfast did not consist of any kind of meats
답변 제공: Manager 님, 2023년 11월 21일
Hello Jeffery, We apologize for any inconvenience caused by the noise during your stay. Our team strives to maintain a peaceful atmosphere, but unfortunately, we cannot always control the behavior of other guests. Regarding breakfast, we appreciate your feedback and will consider expanding our protein options in the future. We value your input and thank you for bringing these matters to our attention.

4/10 - 별로예요

Michele

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel nasty siety noisy breakfast horrible hot chocolate white coffee like water don't recommend
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Michele, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

6/10 - 괜찮아요

Reginald

좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Reginald,We desire to provide every guest with a pleasant stay, so I’m very sorry that we let you down on this visit. We appreciate your rating and hope to have the opportunity to deliver a more positive experience on a return visit.

10/10 - 훌륭해요

Summer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Summer,Thank you for taking the time to leave your review. We truly value feedback from our guests. We're sorry to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

4/10 - 별로예요

Gabrielle

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hot tub and pool is what really saves this property from being absolutely terrible. The area is kind of sketchy and the room my partner and I had was almost like they didn’t even clean it. The sheets had stains and hair on it. The floor was dirty. The desk chair had paint stains all over it. The walls are paper thin in the building so you could literally hear everything. Aside from the lobby, the interior of the building needs some updates as well as the rooms.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Gabrielle,Thank you for sharing your feedback with us. We apologize for the inconveniences you encountered during your stay. We strive to provide a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. We will address your concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your comments regarding the pool and hot tub, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

2/10 - 너무 별로예요

Gloria

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Noisy during college football season
It was a college football homecoming weekend and the guest at the hotel were loud all in the hallway after 12am until daybreak.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Gloria,We apologize for any inconvenience caused by the noise during your recent stay. We strive to maintain a peaceful environment for all our guests and appreciate you bringing this to our attention. We would like to remind you that we have a 24-hour front desk, so please don't hesitate to contact us if you experience any disturbances in the future.

6/10 - 괜찮아요

Taurica

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Taurica, We appreciate you taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we will share it with our team for future improvements. Please don't hesitate to contact our management team directly to discuss your concerns further. Thank you again for sharing your feedback with us.

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good property
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Vanessa,Thank you for your positive feedback! We're glad you enjoyed your stay with us.

10/10 - 훌륭해요

BRIDGET

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was great. Staff was friendly and helpful. Hot tub felt great
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello BRIDGET,Thank you for your kind review! We're thrilled to hear that you enjoyed our affordable prices, friendly staff, and our relaxing hot tub. We hope to welcome you back soon!

8/10 - 좋아요

Gregory

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Gregory,Thank you for your feedback! We appreciate your positive rating and hope to exceed your expectations on your next visit.

10/10 - 훌륭해요

Arturo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Arturo,Thank you for your excellent rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon!

10/10 - 훌륭해요

Ching

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Ching,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Sigrid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hi Sigrid,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

Kash

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Great property they jus need to fix the lock on outside doors and clean the pool and hot tub
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Kash ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

2/10 - 너무 별로예요

Linwood

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Linwood, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Melvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Melvin,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 - 훌륭해요

Ivan

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Ivan,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 - 너무 별로예요

Karla

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was extremely comfortable and the room was spacious, if you can get over how dirty it was. The toilet was not cleaned. We HAD to wear our Crocs in the shower. The floor was sticky. Parts of the furniture were falling off. Some of the lights and outlets didn't work. Stains on the comforter. Stains in the shower. It was just nasty. We removed the sheets and put our travel blankets over them to make do.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Karla, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - 너무 별로예요

Kristine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Don't be fooled,beds we doubles, no queens
False advertising. I reserved a room with two queen beds. Got two doubles, dirty pillows case with makeup stains, food on the blue foot stool. Something weird foam stuff in the freezer.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Kristine,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 - 별로예요

Ilayaraja

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
the room is too humid to stay. floor was too dirty and sticky. All the bed, lamps and chairs were rusty. it seemed like all these were taken from some used auction or good will store. Property owner have to do something about this on the Positive side, pool was good and this property offers good breakfast. Staff is responsive.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Ilayaraja, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 - 훌륭해요

Totieana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in on the 17th and it was very easy to check in Sandy (which i hope is his name ) Jake and all the staff very friendly. I decided to extend my stay and Sandy was very helpful with helping me decided to book in person rather then online. During our first extended stay we had people in the room next door who were loud and were smoking (i didnt want to be charged when it wasnt me smoking) i went to the front desk and Sandy was very professional he waited till i went back in to my room and then handled the room next door. He was very calm with them even though they were argumentative and lying about smoking he asked them to leave the property (100 percent smoke free and there is a sign saying you will be put out) they then decided to destroy the room i could hear them breaking class and throwing things around. I felt pretty bad but Sandy told me its not my fault that they acted like that and those kinds of people are not welcomed . A couple days later i decided to extend my stay one more time and was placed in the room that was damaged when i moved into the room everything was replaced and it was clean only negative thing i can say is maybe sweep a little better and make sure the shower is rinsed there was hair. I asked to be moved to a bigger room (the room was small for me and my son and my friend we came from a handicap room which was huge i went into a king suite with a kitchenette.It was amazing. Great stay overall will be back !!!
2023년 8월에 5박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Totieana, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Mary

연인과의 여행
The rooms were good the bed was alright, when I went to ask for towels from the housekeeper that was on my floor which was second was not friendly at all, but the one on 1st that told me to ask the housekeeper on my floor was very nice and kind. One thing that I was mad about is the prixe I got my app was not what I paid they add fees when I got there. That's not right
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Mary, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 - 괜찮아요

MICHAEL 님, Chesapeake

단체 여행
별로예요: 청결 상태
The bathroom needs a deep cleaning.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello MICHAEL, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Tonya,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Tonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hello Tonya,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Dear Guest, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - 별로예요

Randal

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had on outlet exposed, the shower vent looked like it had been ripped out n cobjobed back in. Where it went from one type of flooring to another by the sink had a big gap where the corners should have met up. 3 of the 5 nights we stayed(due to booking ahead and paying ahead), 3 if the nights we got back and had to go to the front desk for clean towels. The best thing about this stay was how pleasant and efficient the lady who took care of the breakfast was. The manager n the night clerk seemed bothered by the fact that we wanted clean towels daily.
2023년 7월에 5박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Randal, Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 - 별로예요

Herlyn

가족 여행
별로예요: 객실의 편안함
Hotel Morning staff was friendly, I was double charged for the room so hard to get it corrected. Asked for house keeping and did not receive any.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Herlyn, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away.

2/10 - 너무 별로예요

Wendalyn

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Wendalyn, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 - 너무 별로예요

Janine

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
This was the dirtiest hotel I’ve ever stayed in.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Janine, Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 - 너무 별로예요

Heath

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had a horrible stench. People running the halls until 4am. Queen beds agreed to were actually standard doubles. Wouldn’t go back
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Heath, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Pete

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Awful Do NOT stay! Worst hotel ever!
We didn’t even bother staying. This was a family vacation our niece and nephew checked in first with my brother and sister in law. There was food smashed in the floor, the furniture was broken, it looked like someone used the toilet, there was mold on the walls and the sheets had brown stains on them. You could also smell sewer gas coming from the shower. There were 17 of us and we all just left and stayed somewhere else. I understand old hotels but there is no excuse to be dirty.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Pete, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.