해변/바다 전망

서프브레이크 오션프런트 호텔, 어센드 호텔 컬렉션 여행 후기

3 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 352개" "
평점 8 - 좋아요. 1005개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 165개" "
평점 4 - 별로예요. 1005개 이용 후기 중 124개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 116개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Lawrence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super!!! Rooms clean and an awesome view
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Lawrence, Thank you for choosing to stay at Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and for sharing your experience. We are thrilled to know you were pleased with our courteous associates, refreshing accommodations, and excellent views. It was a pleasure to host you, and we look forward to your return visit. We look forward to welcoming you again! Jessica Corley,General Manager

10/10 - 훌륭해요

simranpreet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place with beautiful views. Super convenient and amazing staff.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Simranpreet, We are delighted you enjoyed your stay at Surfbreak Oceanfront Hotel. It is nice to know we exceeded your expectations, and that you thoroughly enjoyed our excellent service, well-appointed accommodations, and convenient location! We hope you will come back whenever your travels bring you to Virginia Beach. We look forward to welcoming you again!Jessica CorleyGeneral Manager

10/10 - 훌륭해요

Ron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 3월 23일
Dear Ron, thank you for taking the time to let us know of your happiness with your most recent stay. We appreciate you staying with us and look forward to seeing you again!

10/10 - 훌륭해요

Martha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 3월 23일
Dear Martha, thank you for your perfect review regarding your most recent stay. We appreciate you taking the time to let us know of a job well done. We hope to see you again soon.

2/10 - 너무 별로예요

Phylicia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 2월 28일
Dear Phylicia, on behalf of our entire staff I would like to apologize for failing to meet your expectations. Thank you for taking the time to leave us your feedback. We hope to have the opportunity to serve you again in the future to be able to provide you with the stay of perfection you deserve. Take care.

8/10 - 좋아요

Rosalinda

아이를 동반한 가족 여행
Enjoyed my stay
2024년 2월에 3박 숙박함
답변 제공: Alaina Naeem 님, 2024년 2월 25일
Dear Rosalinda, thank you for so much for staying with us. We appreciate you taking the time to let us know we provided you with an enjoyable stay. We will be sharing your compliments with the stay. We look forward to seeing you the next time! Take care.

8/10 - 좋아요

Katy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed this hotel. I took my mom for a couple nights at the New Year. I found it to be quaint, clean and cozy. The check-in staff was very personable and helpful. I love the 24/7 fresh coffee bar in the lobby! I also loved the location. I've stayed many places in Va Beach and this is my new favorite!
2024년 1월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 2월 20일
Dear Katy, thank you for staying with us during your mother and daughter trip! We appreciate your feedback. Welcome again to the Surfbreak Oceanfront Hotel! I will be sharing with the staff how wonderful your first time staying with us was. We take pride in serving the best gest experience possible on the oceanfront, and I am happy you were shown just that. The coffee we provide is from Norfolk Coffee Company, local business. Just in case you ever want to check them out. We are excited to meet you both again. Take care.

8/10 - 좋아요

DeAnn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was ok. I love the balcony and view of the ocean. The room was clean and neat. But the TV was not working and some of the plugs did not work. I also did not like that the parking was down the street from the hotel. But it was an affordable option for an ocean view. The breakfast was just muffins, fruit and coffee. Like I said it was ok.
2024년 2월에 2박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 2월 20일
Dear DeAnn, thank you for taking the time to leave us feedback. We appreciate you staying with us. I am happy to hear that your clean room, and amazing ocean view from your balcony was an enjoyable experience. However, I do apologize for the issues you faced regarding your television and power outlets. I will make sure to let the proper department head know, so that we can correct these issues for future guests. I understand your unhappiness with our parking, and rest assured we are always providing guest feedback to help improve the future of our establishment. We hope to see you again in the future to provide you with the overall perfect stay you deserve as our guest.

4/10 - 별로예요

Kimesha 님, VA Beach

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was at 4pm however we waited in line for 30 minutes just to find out our room was not ready. Additionally, the couch had questionable stains on the cushions and arms of the couch. The bathroom counter was not attached well and was gapped. The door to the room was flimsy and could be easisly pushed in, as if it was broken in before. The room was too expensive to have these problems. Just because its on the beach, doesn't mean propery quality should suffer
2024년 2월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 2월 18일
Dear Kimesha, while we never are happy to hear we have disappointed our guests, we thank you for bringing these issues to our attention. On behalf of our entire team, I apologize for the issues you have faced during your time with us. Rest assured the proper department heads will be notified of your feedback so that we can be better for our guests during future stays. Our front desk staff is here 24 hours a day ready to handle any guest needs or complaints with the outmost care. We hope to have the opportunity to host you again in the future to provide you with the perfection you deserve. Take care.

10/10 - 훌륭해요

Alexis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mia was so polite!
2024년 2월에 2박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 2월 10일
Dear Alexis, thank you for staying with the Surfbreak Oceanfront Hotel! We appreciate you taking the time to give Mia a shout out, and we will let her know she did a job well done! We look forward to seeing you again. Safe travels and take care.

6/10 - 괜찮아요

Terese

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property needs alittle update on the furniture in the rooms. Couch and chairs dirty. House Keeping needs to pay more attention on everything getting clean in the rooms. Hallways needed to be vacuumed. There was mattresses just sitting out in the hallway. Needs closer parking. The staff was very nice.
2024년 1월에 2박 숙박함
답변 제공: Jessica 님, 2024년 1월 31일
Thank you for taking the time to complete our survey about your experience at Surfbreak Oceanfront Hotel, Ascend Hotel Collection. We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. We look forward to welcoming you again, Jessica Corley General Manager

8/10 - 좋아요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 1월 26일
Dear Devin, thank you for taking the time to leave us a rating on your most recent stay. We appreciate you staying with us and hope to see you again in the future. Safe future travels. Take care.

8/10 - 좋아요

Rudolph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 1월 24일
Dear Rudolph, thank you for taking the time to rate your stay! We hope to have provided you with the best guest experience possible. You can reach out to us anytime. We look forward to meeting you again. Safe travels

10/10 - 훌륭해요

Clarissa

2024년 1월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2024년 2월 3일
Dear Clarissa, thank you for your perfect rating for your most recent stay with us here at Surfbreak Oceanfront Hotel. We look forward to hosting you again! Come back and see us soon! Take care.

8/10 - 좋아요

Sophie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was easy and the room was ready in less than 5 minutes
2023년 12월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 12월 30일
Dear Sophie, thank you for staying with us and taking the time to leave us a review. We are happy to hear that our fast and smooth check-in service made your arrival easy. We will let the staff know of their job well done. We look forward to seeing you the next time. Safe travels.

8/10 - 좋아요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff
Customer Service was beyond amazing
2023년 12월에 4박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 12월 25일
Dear Ryan, on behalf of the entire staff I thank you for taking the time to leave us a wonderful review. We are joyed to hear that the hospitality provided to you from our staff was unmatched! Here at the Surfbreak Oceanfront Hotel we strive to be the difference with our guests. I will be letting them know they a made difference in your stay. Thank you for staying with us, and we look forward to hosting you again. Safe future travels.

6/10 - 괜찮아요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Calypso bar and grill adjacent to hotel was noisy and good was below par. Bad experience
2023년 12월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 12월 14일
Dear Linda, thank you for taking the time to leave us a review. We apologize for your unhappiness with Calypso regarding the noisy environment and food quality. We will make sure to pass along the message to their General Manager to help them improve the experience of our future guests. We hope to have the opportunity to host you again in the future. Safe future travels.

10/10 - 훌륭해요

Stephen

2023년 10월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 12월 5일
Dear Stephen thank you for leaving us a perfect rating! We appreciate you staying with us, and are happy to hear we provided you with a well deserved stay experience. Happy Holidays!

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 12월 5일
Dear Eric, thank you for such a great rating! We are glad you stay with us, and we look forward to providing you with the same 5 out of 5 stay the next time around. Happy Holidays!

6/10 - 괜찮아요

Georgia

What I didn’t like was I couldn’t access a lot of channels on the tv and the tv keep freezing
2023년 11월에 3박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 11월 30일
Dear Georgia, thank you for leaving us a review. We appreciate you staying with us and do apologize for the inconvenience you experienced with your television and cable. Our front desk is here 24/7 and ready to help aid in solutions for all of our guests' needs! We hope to have the opportunity to welcome you again in the future to provide you with the well-rounded experience you deserve. Happy Holidays!

8/10 - 좋아요

Najwa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was clean. The staff was super friendly and the customer service was amazing. They didn't serve a sit down breakfast, but that was fine with me. Parking was an issue. They need better parking.
2023년 11월에 4박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 11월 30일
Dear Najwa, thank you for taking the time to provide us feedback. We appreciate you choosing us as your place of stay during your travels. Here at the Surfbreak Oceanfront Hotel, we strive to provide the cleanest and most welcoming environment on the strip, and it is wonderful to hear that we were able to provide that to you. However, our apologies for the parking. Repeated guest feedback helps with us being able to make changes. Please visit us again the next time you are in town! Take care.

10/10 - 훌륭해요

Devin

It was a great experience and I will be back
2023년 11월에 1박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 11월 29일
Dear Devin, thank you for staying with us! Your accolades are greatly appreciated! We will be sharing with our staff. We look forward to seeing you again the next time you are in our neck of the woods! Safe future travels.

4/10 - 별로예요

Antoinette

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 3박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 11월 29일
Dear Antoinette, thank you for staying with us. We apologize for any issues you faced during your stay with us. Please do not hesitate to give us a call if there is anything we can help with regarding your most recent stay. Thank you for your feedback. Happy Holidays!

8/10 - 좋아요

Yoselin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Un excelente
2023년 11월에 1박 숙박함
답변 제공: Alaina Naeem - Gerente de recepción 님, 2023년 11월 29일
Querida Yoselin, ¡muchas gracias por quedarte con nosotros! Apreciamos sus comentarios y nos complace saber que disfrutó el tiempo que pasó con nosotros. Esperamos verte de nuevo. ¡Los mejores deseos!

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing we didn’t like was there wasn’t enough parking spots at the hotel
2023년 11월에 2박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 11월 29일
Dear Steven, we appreciate you taking the time to leave us a review. We are happy to hear we were able to provide you with the hospitality we strive to give to all of our guests here at the Surfbreak Oceanfront Hotel. We do apologize for the displeasure with our upfront parking. Feedback from guests helps us to make future improvements! We look forward to meeting you again. Happy Holidays!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, and friendly service.
2023년 11월에 2박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 11월 29일
Dear Mark, thank you for staying with us! We appreciate you taking the time to leave us a wonderful review. We take pride in providing an enjoyable, comfortable, and friendly stay for our guests! We look forward to meeting you again. Take care.

10/10 - 훌륭해요

Ruth 님, San Antonio

2023년 11월에 3박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 12월 16일
Dear Ruth, thank you for leaving us a perfect rating. We are happy to hear you enjoyed your stay and were provided with the hospitality service we strive to provide every guest. Take care.

10/10 - 훌륭해요

renat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
thank you very much, your hotel left only an excellent impression, the girl from the Front Desk special thanks, unfortunately I don’t know her name, she worked from November 24-25 (she changed our room, everything in the room was excellent but there was noise from the bar) Thank you, the rooms are clean, no foreign odors My family and I were very pleased
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 26일
Dear Renat, Thank you for evaluating your recent stay at Surfbreak Oceanfront Hotel, Ascend Hotel Collection. We are pleased to know that you and your family had a great time here and appreciate you mentioning our devoted associates and comfortable accommodations. However, we regret not meeting all of your expectations. We appreciate your patience and hope to see you again.We look forward to welcoming you again!Jessica Corley,General Manager

2/10 - 너무 별로예요

Becky

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here read the reviews this property was awful stained everything in the room the carpet was awful terrible does not look like the pictures it is filthy
2023년 11월에 2박 숙박함
답변 제공: Alaina Naeem - Front Office Manager. 님, 2023년 11월 29일
Dear Becky, thank you for taking the time to provide us with feedback regarding your stay. We are always looking for ways to improve our establishment. On behalf of all staff, we apologize for the issues you have faced regarding cleanliness and failing to meet your expectations. We will be using your feedback as a teachable moment for our housekeeping staff. The proper manager will be notified, so that we can make sure this does not happen the next time. We hope to have the opportunity to host you in the future so that we can provide you with the most clean and enjoyable experience possible. Take care and safe travels.

10/10 - 훌륭해요

Jordan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish I knew that they have a bar inside the hotel because on the weekends the music was so loud and went on for a good bit! Also the parking is across the street so it’s almost two streets over! But Mia was amazing went above and beyond! The cleaning service was amazing too! Location was great!!
답변 제공: General Manager 님, 2023년 11월 23일
Dear Jordan, Thank you for staying at Surfbreak Oceanfront Hotel and for sharing your review with us. We're delighted that Mia exceeded your expectations during your stay. It's fantastic to hear that the cleaning service met your standards, and the central location added to the overall positive experience. We appreciate your valuable feedback regarding the bar's weekend ambiance and parking arrangements. We understand the concerns raised, and we'll certainly review the noise levels to ensure a more tranquil atmosphere for our guests. Additionally, we'll explore options to enhance parking convenience. Your insights guide us in our ongoing efforts to provide an exceptional stay for all our guests. We hope to welcome you back soon for an even more enjoyable experience.We look forward to welcoming you again! Jessica CorleyGeneral Manager

10/10 - 훌륭해요

Frank A.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Dear Frank, We are delighted you enjoyed your stay at Surfbreak Oceanfront Hotel. It is nice to know we exceeded your expectations! We hope you will come back whenever your travels bring you to Virginia Beach.We look forward to welcoming you again! Jessica CorleyGeneral Manager

10/10 - 훌륭해요

Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the location, and the beds were super comfortable. I was only there for one night, but I will stay there again when I go back.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 18일
Dear Kelly, We are delighted you enjoyed your stay at Surfbreak Oceanfront Hotel. It is nice to know we exceeded your expectations, and that you thoroughly enjoyed our well-appointed accommodations and convenient location! It was our pleasure having you as our guest, we wish you all the best with your travels.We look forward to welcoming you again! Jessica CorleyGeneral Manager

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was an awesome room with an awesome view of the sunrise. Great experience overall.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Melissa, Thank you for choosing to stay at Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and for the review. We are pleased to know you had a great time here and appreciate you mentioning our comfortable accommodations with fantastic views. It was a pleasure having you here, and we hope to see you again.We look forward to welcoming you again!Jessica Corley,General Manager

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Dear Barry, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Surfbreak Oceanfront Hotel, Ascend Hotel Collection. We hope to have the pleasure of doing so again on your next visit to the area.We look forward to welcoming you again!Jessica Corley,General Manager

10/10 - 훌륭해요

Kiara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing! No pool or hot tub open, but we did vacation there in the off-season.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Dear Kiara, Thank you for choosing to stay at Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and for the review. We are pleased to know you were delighted with our devoted associates. However, we regret not meeting your expectations and have taken note of your comments as we are continually striving for ways to improve. We appreciate your patience and hope to see you again.We look forward to welcoming you again!Jessica Corley,General Manager

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location, location, location... Only a hot shower would have made it better :)
2023년 10월에 5박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 11월 4일
Dear Charles, thank you for taking the time to leave us feedback on your most recent stay. We appreciate you! I am glad to hear our location provided you with the convenience you desired. With back door access to the beach and boardwalk, and walking distance to restaurants and shops, it cannot be beat! However, I do apologize for you not having a hot shower. Thank you for letting us know so that we can see what happened and rectify the issue. We hope to see you again the next time around. Take care and safe travels!

10/10 - 훌륭해요

Imani

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Natalie was so nice and helpful, Alaina was as well. Great place to stay
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 4일
Dear Imani, Thank you for the kind words about our hotel and staff. We are delighted you enjoyed your stay at Surfbreak Oceanfront Hotel and liked the efficient service of our staff. We will enjoy sharing your compliments with Natalie and Alaina. Your comfort is our highest priority, and we want your visit to be perfect in every way. We look forward to welcoming you again! Jessica CorleyGeneral Manager

8/10 - 좋아요

Cynthia Cay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Okay!
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Ms. Cay, We are thrilled you had an excellent stay at Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.We look forward to welcoming you again! Jessica CorleyGeneral Manager

10/10 - 훌륭해요

Brenda

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Dear Brenda, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and we look forward to welcoming you again soon.We look forward to welcoming you again! Jessica CorleyGeneral Manager

10/10 - 훌륭해요

Anilise

별로예요: 직원 및 서비스
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Anilise, We are delighted you enjoyed your stay at Surfbreak Oceanfront Hotel. It is nice to know we exceeded your expectations, and that you thoroughly enjoyed our excellent service, well-appointed accommodations, and convenient location! We hope you will come back whenever your travels bring you to Virginia Beach.We look forward to welcoming you again! Jessica CorleyGeneral Manager

10/10 - 훌륭해요

Kristy

가족 여행
I loved having the personal experience of texting and getting instant answers from the front lady. The room is clean. The beds are comfortable. Ocean front and very reasonably priced for an event weekend.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Kristy, Thank you for your kind words about our hotel; we are delighted you had an excellent visit. We are glad you loved our thoughtful hospitality, comfortable guest rooms and beds. We appreciate you being our guest at Surfbreak Oceanfront Hotel and look forward to your next stay. We look forward to welcoming you again! Jessica Corley General Manager

8/10 - 좋아요

THOMAS

가족 여행
좋아요: 청결 상태, 직원 및 서비스
My room is above the bar. The ocean view is impacted by the roof top of the bar/restaurant and it may be noisy sometime. Staff(s) are friendly. Coffee and tea all day is great and limited/very simple breakfast provided at the lobby is a pleasant surprise. Lots of restaurant nearby are closed so the simple breakfasts and coffee in the morning are great.
2023년 10월에 2박 숙박함
답변 제공: Jessica Corley General Manager 님, 2023년 10월 27일
Dear Thomas, Thank you for the fantastic review of Surfbreak Oceanfront Hotel. We are delighted you enjoyed our devoted staff, great lobby area, prime location, and excellent amenities. However, we apologize for the noise concerns that impacted your stay, and we appreciate your patience. Please know our front desk is always available and happy to help make your stay comfortable. It was a pleasure hosting your visit.We look forward to welcoming you again! Jessica CorleyGeneral Manager

8/10 - 좋아요

Judith

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear Judith, We are thrilled you had an excellent stay at Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we hope to see you again.We look forward to welcoming you again!Jessica Corley,General Manager

8/10 - 좋아요

Derrick-Suma

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice. The staff was friendly. I would have given the place 5 stars, however 2 incidents occured that could have been easily avoided. 1. We got a text stating we needed to move our vehicle because the landscaping guys doesn't like to work around vehicles, I acknowledged the message, however we were several blocks away eating breakfast, once we got near our vehicle, the landscaping guys are blowing debris towards and under our car. It would have been nice to get a heads up the day/night before instead of midday of the situation. 2. I get up early and i'm out of the room and I make sure the Do Not Disturb sign is hanging on the door. For some reason the housekeeping person thought Do Not Disturb was optional and walked in on my naked wife preparing to get into the shower. What's the point of putting the sign out for it to be ignored?
2023년 10월에 3박 숙박함
답변 제공: Alaina Naeem - Front Office Manager 님, 2023년 10월 25일
Dear Derrick-Suma, thank you for taking the time to provide us with feedback regarding your stay. We are happy to hear our staff gave you the warm and welcoming experience every guest deserves. However, we sincerely apologize for the issues you have experienced. We should have made you aware sooner of the landscaping and will let staff know the importance of letting our guests know prior to work being done. We have also spoken with our executive housekeeper regarding the ignored DND sign on your door. Words cannot express our regret for this occurrence, as DND signs are to be taken seriously. Rest assured we have addressed the staff. We hope to the have opportunity to host you again in the future to provide you with the overall best experience possible. Take care and safe travels.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free valet parking, easy beach access, friendly staff, great restaurant.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Dear Kimberly, Thank you for the kind words about our hotel and associates. We are delighted you enjoyed your stay at Surfbreak Oceanfront Hotel and that you loved our parking service and beach access. It is also great to know you had a great time at our on-site restaurant. Your comfort is our highest priority, and we want your visit to be perfect in every way. We look forward to welcoming you again! Jessica Corley General Manager

10/10 - 훌륭해요

AMY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay here. The room was big with a microwave and fridge and counter space in the “kitchen area.” We loved the all day coffee and were pleasantly surprised by a small breakfast in the lobby. The beach access was great! A few things you may want to know…our room was right above the restaurant and there was live music until about 10:00 that was very loud in the room. May not work if you have young kids. Also, parking is across Atlantic Ave and back about a block. Wasn’t super far, but just plan for it. Overall, we would definitely stay here again.
답변 제공: General Manager 님, 2023년 10월 23일
Dear Amy, Thank you for choosing Surfbreak Oceanfront Hotel, and for your excellent rating. We are delighted to learn that you loved our spacious accommodations with the kitchen area in addition to the delicious breakfast we served and the beach location. We appreciate you sharing your feedback!We look forward to welcoming you again! Jessica CorleyGeneral Manager

8/10 - 좋아요

Justin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only complaint is how far parking was. Hotel and staff was amazing!
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 21일
Dear Justin, Thank you for the kind words about our hotel and staff. We are delighted you enjoyed your stay at Surfbreak Oceanfront Hotel and liked our friendly staff. We noted your comments about the parking and will share them appropriately. Your comfort is our highest priority, and we want your visit to be perfect in every way. We look forward to welcoming you again! Jessica CorleyGeneral Manager

8/10 - 좋아요

Amber

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was nothing but pleasant and helpful! On the first night when we checked in after a long day of driving, Mia made sure we were checked in quickly. The view from our room was breathtaking. My biggest complaint, warm to cold shower and parking. But hey it’s an older property that still has all its charm and the friendliest staff!! Definitely give this one a another look!
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear Amber, Thank you for your kind words and for choosing Surfbreak Oceanfront Hotel, Ascend Hotel Collection. We are delighted to read that you loved the amazing views from your room along with the attentive, thoughtful service provided by our associates, notably Mia. However, we are sorry for the concerns you had with the lack of hot water in your room. We appreciate you bringing this to our attention and will address this appropriately. It was our pleasure having you as our guest, we wish you all the best with your travels.We look forward to welcoming you again! Jessica CorleyGeneral Manager

4/10 - 별로예요

Luis

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff is nice, but hotel is old and very dirty. My room floor was so dirty, couches were disgusting, even curtain had like blood stains, will never recommend or go back to that hotel.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 21일
Dear Luis, We appreciate your feedback. Thank you for highlighting our friendly staff and location. However, we apologize for the housekeeping issues you encountered with the room and the inconvenience this caused. We will share these remarks with our team to enhance our guest experience. It was our pleasure hosting you, and we hope to have another opportunity whenever your travels bring you this way. We look forward to welcoming you again,Jessica CorleyGeneral Manager

4/10 - 별로예요

Danielle

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Overpriced disappointment.
I preface by saying the only reason we booked here is due to the fact that our usual hotel was completely full. Let me start with the good thing about this hotel: Front Desk staff was very friendly in all interactions. That being said, this place was extremely overpriced for what it is. The quality of this hotel was on par with our usual hotel which is much more reasonably priced compared to the accommodations. For the cost of staying here, the entire place should have been MUCH nicer. The front desk staff stated parking was “on site” and that a lot of hotels don’t have that. On site was actually across the street at the end of the block, and it was a shared use lot, where the public could pay to park. This is extremely inconvenient. Our room was just okay, very basic, again for the price I expect better. The bed linens were not great, but they were at least clean. The beds had weirdly textured duvet covers, and there wasn’t any in between blanket. Just the duvet and the sheet. The beds and the pillows were horribly uncomfortable. We were on a higher floor which is nice for the ocean view, but people smoking made hard to enjoy the balcony or having our balcony door open, as it reeked of cigarettes. The bar in the hotel and/or next door made it difficult to enjoy any relaxing at night. Noisy people, and music until the wee hours. In conclusion, stay somewhere else.
2023년 9월에 4박 숙박함
답변 제공: Jessica Corley General Manager 님, 2023년 10월 19일
Dear Danielle, Thank you for choosing us and also for your review. We want to apologize for not exceeding your expectations in all areas of your stay. We were disappointed to read our property and accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. We appreciate your comments on how much you liked our front desk staff, and we hope you will come back so we can provide you with the hospitality for which we are known. We look forward to welcoming you again! Jessica CorleyGeneral Manager