Dear Aisha, Thank you for sharing your experience, and we apologize for the issues you encountered. We take cleanliness and guest satisfaction seriously and regret that we fell short during your visit. Rest assured, we are investigating your concerns to address them promptly. Please contact us directly so we can address your experience and make things right. Your feedback is invaluable as we strive to provide a pleasant stay for all our guests. Sincerely,Hotel Management

Dear Alexander, Thank you for bringing this to our attention. We apologize for the experience you had during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we are taking immediate action to address this matter. We appreciate your feedback and regret that we fell short of your expectations. We appreciate your understanding and hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Shakyra, Thank you for choosing us. Our priority is to make our guests happy and comfortable during their stay with us. However, we are sorry for the room's condition and cleanliness issues you mentioned and will discuss with our housekeeping team to be more careful. Our front desk could have helped if they had been informed. They are always available 24 x 7 to assist you. Please return, and we hope always to serve you and your family again! Sincerely,Hotel Management

Dear Christopher, Thank you so much for your outstanding review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed the staff We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

Dear Phoebe, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Your insight is important to us as we make every effort to accommodate the needs of all our guests. We're pleased to hear that you found the bed comfortable. We appreciate your understanding and hope for the opportunity to host you again, providing an improved and more comfortable stay.Sincerely,Hotel Management

Dear Adel, Thank you for taking the time to share your feedback. We are glad to hear that you had a satisfactory experience overall. However, we apologize for any inconvenience caused by the unpleasant odor during your stay. Your input is valuable, and we'll take steps to address this concern appropriately. We hope to have the opportunity to welcome you again and provide an even more enjoyable stay in the future.Sincerely,Hotel Management

Dear Jayana, Thank you for choosing Extended Stay America. We appreciate your feedback and are pleased to hear you took advantage of our in-room amenities. Your comments help us improve, and we'll look into providing additional oven racks for a more convenient experience. We value your stay and hope to welcome you back for an even better stay.Sincerely,Hotel Management

Dear Jayana, Thank you for staying with us. It delighted us to know that you enjoyed most aspects of your stay. However, please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Please know this is not usual for us, and we will share your feedback with our housekeeping team. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Robert, Thank you for your honest review and for selecting our hotel for your visit. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Jared, We want to first thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation, and we will address this appropriately with our housekeeping team. On a positive note, we are glad the remainder of your visit was flawless. We hope you will come back for a perfect experience from check-in to check-out.Sincerely,Hotel Management

Dear Guest, We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you once for choosing us during your visit, and we hope to have another opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Tim, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you once more, and we hope you will visit with us again.Sincerely,Hotel Management

Dear chris, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Melissa, We would like to extend our apologies on behalf of our entire team for the subpar experience you had during your recent stay at our hotel. We value your feedback, especially regarding the cleanliness of our establishment, which is a core priority for us. We are taking immediate action by addressing the matter with our housekeeping staff to ensure such issues do not reoccur. We appreciate your patronage and sincerely hope you will consider giving us another opportunity to provide you with the exceptional service we strive to deliver. Sincerely,Hotel Management

Dear Eddie, We're delighted you had a positive experience at our hotel. Providing a clean and enjoyable stay for our guests is our top priority, and it's wonderful to know that we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another excellent stay at our hotel. Thank you for choosing us!

Dear David, We're sorry to hear that you didn't have a satisfactory experience during your stay. Your feedback is important to us, and we would like to understand more about your concerns to improve our services. If you have specific feedback or suggestions, please share them with us. We value your input and hope to have the opportunity to make your next stay more enjoyable if you decide to return. Thank you for taking the time to provide your feedback.Sincerely,Hotel Management

Dear Rebecca, Thank you for sharing your thoughts about your recent stay. We are glad to hear our staff dealt well with your concerns. However, we apologize you were inconvenienced by the cleanliness issue in your suite. Our goal is to provide every guest with an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management

Dear Priscilla, We're delighted you had a positive experience at our hotel. Providing a clean and enjoyable stay for our guests is our top priority, and it's wonderful to know that we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another excellent stay at our hotel. Thank you for choosing us!Sincerely,Hotel Management

Dear Michelle, Thank you for staying with us and sharing your experience. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We apologize for anything other than an exceptional experience, and we hope you will return for a much-improved stay. Thank you again for being our guest.Sincerely,Hotel Management

Dear sonial, Thank you for choosing Extended Stay America and taking the time to share your experience. We are delighted to hear that our staff was very courteous and attentive during your stay. We strive to provide exceptional service to all our guests, and it is always a pleasure to receive positive feedback. We value your patronage and hope that you will continue to choose us for your travel needs.Sincerely,Hotel Management

Dear Freddy, We apologize for the vehicle vandalism that occurred at our property. Please be assured that we consider this a grave concern, and our security team is taking the appropriate actions to investigate. We work with the local authorities, so please feel free to reach out to us with any additional information. We are sorry that this happened during your stay and hope you will revisit for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Boyd's family,We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.

Dear Belinda,Thank you for being our guest. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.

Dear Anna,Thank you for being our guest. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.

Dear Elbagir, Thank you for being our guest. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

Dear Nikeysha, Thank you for your recent review of our hotel and for sharing your feedback. We are glad you like the cleanliness and the staff being friendly. However, we are sorry someone is lingering outside, and you feel uneasy about our security system. Please know our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained, and we assure you we will investigate this issue and ensure our guest experience. We are very sorry this occurred during your stay. We hope you consider coming back for a better experience. Sincerely,Hotel Management

Estamos encantados de que haya elegido quedarse con nosotros en Extended Stay America. Queremos ser un verdadero hogar lejos del hogar para los viajeros, por lo que nuestra máxima prioridad es garantizar que cada huésped tenga una experiencia relajante con un alojamiento cómodo. Gracias por tomarse el tiempo de su ajetreado día para reconocer nuestros esfuerzos. Esperamos darle la bienvenida de nuevo pronto.

Dear Michael, Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping, and we're so pleased this was perfect for your visit as well! We look forward to having you as our guest again whenever your travels bring you back to Virginia. Travel Safe! Sincerely,Hotel Management

Dear Francisco, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Your compliments for Ebony are shared with the entire team. Thank you for choosing Extended Stay America, and we would love to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Robin,We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.

Dear Stephanie, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Raymond, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely,Hotel Management

Dear Victoria, Thank you for your recent stay and for posting your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced. This does not meet our standards, and thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will stay with us again when your travels bring you back our way. Sincerely,Hotel Management

Dear Abbey, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Sincerely,Hotel Management

Dear Melody, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have clean, well-maintained accommodation free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management