표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1001개 이용 후기 중 559개" "
10 - 훌륭해요
559
평점 8 - 좋아요. 1001개 이용 후기 중 338개" "
8 - 좋아요
338
평점 6 - 괜찮아요. 1001개 이용 후기 중 66개" "
6 - 괜찮아요
66
평점 4 - 별로예요. 1001개 이용 후기 중 21개" "
4 - 별로예요
21
평점 2 - 너무 별로예요. 1001개 이용 후기 중 17개" "
2 - 너무 별로예요
17
9.0/10
청결 상태
9.2/10
직원 및 서비스
8.4/10
편의 시설/서비스
8.6/10
숙박 시설 상태 및 시설
8.4/10
친환경
이용 후기
8/10 - 좋아요
Fraser
연인과의 여행
2024년 4월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean and quiet hotel.
Fraser
2024년 4월에 1박 숙박함
10/10 - 훌륭해요
YVES
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
YVES
2024년 4월에 1박 숙박함
8/10 - 좋아요
Robert J
연인과의 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only complaint I have is the Raisin Bran at breakfast was well past its best before date. The raisins were as hard as stones.
Robert J
2024년 4월에 1박 숙박함
8/10 - 좋아요
Geoffrey
연인과의 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스
Great staff! Very friendly and will to help if you have even the slightest issue.
Geoffrey
2024년 4월에 6박 숙박함
10/10 - 훌륭해요
Gerrie
2024년 4월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
Gerrie
2024년 4월에 1박 숙박함
10/10 - 훌륭해요
David
2024년 4월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
David
2024년 4월에 1박 숙박함
10/10 - 훌륭해요
Ronda 님, Mississauga
2024년 4월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always clean and great staff
Ronda
2024년 4월에 1박 숙박함
10/10 - 훌륭해요
gerald
2024년 4월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We always stay there , good value for the money !
gerald
2024년 4월에 1박 숙박함
10/10 - 훌륭해요
Daniel
연인과의 여행
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Daniel
2024년 3월에 1박 숙박함
8/10 - 좋아요
Julie-Line
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스
Julie-Line
2024년 4월에 2박 숙박함
10/10 - 훌륭해요
Robert
가족 여행
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a very comfortable stay, easy in out for hockey tournament. Very quiet!!
Robert
2024년 4월에 2박 숙박함
8/10 - 좋아요
Theresa
연인과의 여행
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was excellent. Recommend full size pillows. Room was very clean. Some wear and tear is showing in the washrooms but our stay was very pleasant.
Theresa
2024년 4월에 1박 숙박함
10/10 - 훌륭해요
Carmelle
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I am amazed with my room, very comfortable and very clean. The bed is very comfortable.
The price is very affordable.
I will come again.
Carmelle
2024년 4월에 1박 숙박함
8/10 - 좋아요
Ting
가족 여행
2024년 4월 4일
좋아요: 직원 및 서비스
Easy parking. But the sound insulation isn’t perfect, l can hear the TV all night from the room beside me, and l didn’t get good sleep. Also, the hair dryer is terrible, should be cleaned.
Ting
2024년 3월에 1박 숙박함
8/10 - 좋아요
Jordan
가족 여행
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good, decent and modest hotel.
Would use this location again.
Jordan
2024년 3월에 2박 숙박함
답변 제공: Lovepreet 님, 2024년 4월 3일
Knowing our guests and allowing each the ability to achieve their goals while on the road is the very core of what we do. Our team of hospitality professionals is pleased to have earned your loyalty. Thank you for allowing us the opportunity to be of service to you at our North Bay, Ontario hotel.
8/10 - 좋아요
Mildred
연인과의 여행
2024년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the place and we’ll stay again here when we come to North Bay.
Mildred
2024년 3월에 2박 숙박함
답변 제공: Lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. You are absolutely correct in observing that our people are passionate about providing a superior level of service. Each associate genuinely takes pride in exceeding the expectations of our guests.We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
10/10 - 훌륭해요
Tyler
가족 여행
2024년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Room is nice and specious. Beds are comfy. Laminate floors in room seemed new. Breakfast was decent. Eggs and waffles.
Tyler
2024년 3월에 1박 숙박함
답변 제공: lovepreet kaur 님, 2024년 4월 3일
Knowing our guests and allowing each the ability to achieve their goals while on the road is the very core of what we do. Our team of hospitality professionals is pleased to have earned your loyalty. Thank you for allowing us the opportunity to be of service to you at our North Bay, Ontario hotel.
8/10 - 좋아요
Dennis
연인과의 여행
2024년 3월 31일
좋아요: 청결 상태, 편의 시설/서비스
Sining area for complimentary breakfast too small for the size of hotel
Dennis
2024년 3월에 1박 숙박함
답변 제공: Lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. You are absolutely correct in observing that our people are passionate about providing a superior level of service. Each associate genuinely takes pride in exceeding the expectations of our guests.We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
8/10 - 좋아요
Clarence
연인과의 여행
2024년 3월 30일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
every-thing was fine no complaints,extra pillows were very helpful in a good nights rest.
With thanks.......Clarence V.
Clarence
2024년 3월에 1박 숙박함
답변 제공: Lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. You are absolutely correct in observing that our people are passionate about providing a superior level of service. Each associate genuinely takes pride in exceeding the expectations of our guests.We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
10/10 - 훌륭해요
Monique
2024년 3월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very accommodating and check in was quick and easy. Good breakfast, all you need for a quick hotel stay. We will return
Monique
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
10/10 - 훌륭해요
Karen
연인과의 여행
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We very much enjoyed staying at the super eight. The room was lovely. Beds were comfortable and everything about the room was ideal. It was nice to have both of microwave and the fridge in the room. I would definitely stay there again in North bay the price was reasonable and was much more reasonable than any of the surrounding areas.
Karen
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
Thank you for your phenomenal review! We are so pleased to know that our entire team had come together to provide you with the most perfect stay! We look forward to hosting you again
8/10 - 좋아요
Brooke
2024년 3월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like cleaning staff walking into the room before checkout
Brooke
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
Thank you for your phenomenal review! We are so pleased to know that our entire team had come together to provide you with the most perfect stay! We look forward to hosting you again
8/10 - 좋아요
Christine 님, Cochrane
가족 여행
2024년 3월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room we had was spacious and clean. Easy and quick check in.
Christine
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
10/10 - 훌륭해요
Wade
2024년 3월 19일
Wade
2024년 3월에 2박 숙박함
10/10 - 훌륭해요
Keith
연인과의 여행
2024년 3월 19일
좋아요: 숙박 시설 상태 및 시설
Very clean. Loved that the carpets were gone. Comfortable, friendly staff, great price.
Keith
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
10/10 - 훌륭해요
Beatriz
2024년 3월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vraiment un bon choix. Seul souci, nous pensions avoir indiqué une chambre en particulier et il appert que le message ne s’est pas rendu.
Beatriz
2024년 3월에 1박 숙박함
답변 제공: loovepreet 님, 2024년 4월 3일
We are honored by your comments on how your recent stay with us has resulted in your happiness with our hotel and our brand of genuine hospitality. It is indeed with our focus on service and a personal touch that we aspire to provide travelers to North Bay, Ontario with a distinctly warm welcome.
10/10 - 훌륭해요
Serge
2024년 3월 18일
Quick and efficient check in
Serge
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
10/10 - 훌륭해요
Lisa
2024년 3월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lisa
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
8/10 - 좋아요
Jacqueline
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice spot
Nothing extraordinary but good
Jacqueline
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
Thank you for your phenomenal review! We are so pleased to know that our entire team had come together to provide you with the most perfect stay! We look forward to hosting you again
6/10 - 괜찮아요
Stephanie
출장 여행, 가족 여행
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cute building, clean and cozy room. Unfortunately, you could hear the people above us and twice around midnight people in the parking lot were agressively honking. I was there for business and my sleep was impacted by the noises.
Stephanie
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 4월 3일
Thank you for taking the time to share your opinion on this recent stay with us.I am pleased that you found that our service and room cleanliness met your expectations and needs.I regret that your rest was disturbed by the activities in an adjacent room.. While it is fair to say that our ability to address this specific point may be limited by the design of the building, we are happy to address specific instances of concern that are reported to us.We hope that you will give us an opportunity to be of service to you again the next time your travels take you to North bay..
10/10 - 훌륭해요
Lisa
반려동물 동반 여행, 가족 여행
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love staying at this hotel. Staff is always so friendly and facilities very clean. Breakfast is amazing!
Lisa
2024년 3월에 2박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
We are honored by your comments on how your recent stay with us has resulted in your happiness with our hotel and our brand of genuine hospitality. It is indeed with our focus on service and a personal touch that we aspire to provide travelers to North Bay, Ontario with a distinctly warm welcome.
10/10 - 훌륭해요
Rachelle
가족 여행
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are friendly and helpful. Would go back here again. Facility are clean and close to all shopping centres.
Rachelle
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
We are honored by your comments on how your recent stay with us has resulted in your happiness with our hotel and our brand of genuine hospitality. It is indeed with our focus on service and a personal touch that we aspire to provide travelers to North Bay, Ontario with a distinctly warm welcome.
10/10 - 훌륭해요
Jasmine
2024년 3월 16일
Jasmine
2024년 3월에 1박 숙박함
10/10 - 훌륭해요
Leanne
아이를 동반한 가족 여행
2024년 3월 15일
좋아요: 청결 상태, 직원 및 서비스
Rooms and Hotel are very very clean. Older and worm but clean. Service is top notch and very kind and friendly. Not a great area but a great view with the open empty building lot across the road.
Leanne
2024년 3월에 1박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
We are honored by your comments on how your recent stay with us has resulted in your happiness with our hotel and our brand of genuine hospitality. It is indeed with our focus on service and a personal touch that we aspire to provide travelers to North Bay, Ontario with a distinctly warm welcome.
10/10 - 훌륭해요
Amanda
단체 여행
2024년 3월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very helpful and friendly. Hotel was very clean, excellent breakfast, and beds were very comfortable. I will be booking with them again.
Amanda
2024년 3월에 6박 숙박함
답변 제공: lovepreet 님, 2024년 4월 3일
We are honored by your comments on how your recent stay with us has resulted in your happiness with our hotel and our brand of genuine hospitality. It is indeed with our focus on service and a personal touch that we aspire to provide travelers to North Bay, Ontario with a distinctly warm welcome.
10/10 - 훌륭해요
kenny
2024년 3월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👌
kenny
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
It is apparent from your comments that you gained a sense of restful ease and wellbeing as a result of the efforts of our talented team of hospitality professionals. That sense of enjoying a ‘home-away-from-home” is what we aspire to with every guest we encounter. At Super 8 by Wyndham North Bay, we truly appreciate your business.We look forward to welcoming you back soon.
10/10 - 훌륭해요
Marc
아이를 동반한 가족 여행
2024년 3월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a great place and stay!
Marc
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
We are honored by your comments on how your recent stay with us has resulted in your happiness with our hotel and our brand of genuine hospitality. It is indeed with our focus on service and a personal touch that we aspire to provide travelers to North Bay, Ontario with a distinctly warm welcome.
10/10 - 훌륭해요
Christine
2024년 3월 11일
Christine
2024년 3월에 1박 숙박함
답변 제공: Lovepreet 님, 2024년 4월 3일
Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. You are absolutely correct in observing that our people are passionate about providing a superior level of service. Each associate genuinely takes pride in exceeding the expectations of our guests.We hope to have the pleasure of welcoming you the next time you visit North Bay, Ontario.
8/10 - 좋아요
Tessa
아이를 동반한 가족 여행, 반려동물 동반 여행
2024년 3월 9일
Very clean rooms but no elevators and breakfast area was a little dirty but besides that staff was nice and it was clean. Can’t complain!
Tessa
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
Knowing our guests and allowing each the ability to achieve their goals while on the road is the very core of what we do. Our team of hospitality professionals is pleased to have earned your loyalty. Thank you for allowing us the opportunity to be of service to you at our North Bay, Ontario hotel.
8/10 - 좋아요
Jennifer
2024년 3월 8일
좋아요: 청결 상태, 직원 및 서비스
Despite the age of property, it is clean and well maintained. It was a nice surprise to have hard flooring in our room opposed to old smelly carpet. Nice improvements over the years. Cheers!!!
Jennifer
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
Thank you for your phenomenal review! We are so pleased to know that our entire team had come together to provide you with the most perfect stay! We look forward to hosting you again
10/10 - 훌륭해요
stafford
2024년 3월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel offered a very clean room and an excellent breakfast.
stafford
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
Knowing our guests and allowing each the ability to achieve their goals while on the road is the very core of what we do. Our team of hospitality professionals is pleased to have earned your loyalty. Thank you for allowing us the opportunity to be of service to you at our North Bay, Ontario hotel.
10/10 - 훌륭해요
James L
2024년 3월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
James L
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
We appreciate your great comments regarding your stay .We pride ourselves in providing our guests with an exceptional lodging experience at a great value! We look forward to hosting you again
10/10 - 훌륭해요
dennis
아이를 동반한 가족 여행
2024년 3월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent compared to other places we have stayed in
dennis
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
We truly appreciate you taking the time to share your experience at our hotel. Each of our associates is uncommonly dedicated to providing the very best of hospitality to our valued guests.
6/10 - 괜찮아요
Mario 님, Rouyn-Noranda
2024년 3월 6일
좋아요: 직원 및 서비스
Proprete limite salle de bain et oreillers avec taches
Mario
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
Your satisfaction is our utmost priority and it is thanks to your constructive feedback and comments that we can make the improvements which will allow our team to exceed your service expectations in the future
10/10 - 훌륭해요
Leanne 님, Lively
가족 여행
2024년 3월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our weekend stay at the Super 8 in North Bay was nothing short of excellent! Not only were the lobbies, hallways and back entrance lobby visually clean but they smelled clean as well!! There is ample parking and the staff are super nice and accommodating!! The room was amazing and the beds were super comfy! Will definitely stay here again!! Thank you Super 8 for an excellent stay!!
Leanne
2024년 3월에 2박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
It is apparent from your comments that you gained a sense of restful ease and wellbeing as a result of the efforts of our talented team of hospitality professionals. That sense of enjoying a ‘home-away-from-home” is what we aspire to with every guest we encounter. At Super 8 by Wyndham North Bay, we truly appreciate your business.We look forward to welcoming you back soon.
8/10 - 좋아요
Angèle
2024년 3월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Angèle
2024년 3월에 1박 숙박함
답변 제공: Gary 님, 2024년 3월 12일
We appreciate your great comments regarding your stay .We pride ourselves in providing our guests with an exceptional lodging experience at a great value! We look forward to hosting you again!
10/10 - 훌륭해요
Dale
연인과의 여행
2024년 2월 28일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
Dale
2024년 2월에 7박 숙박함
답변 제공: Lovepreet 님, 2024년 3월 1일
Knowing our guests and allowing each the ability to achieve their goals while on the road is the very core of what we do. Our team of hospitality professionals is pleased to have earned your loyalty. Thank you for allowing us the opportunity to be of service to you at our North Bay, Ontario hotel.
10/10 - 훌륭해요
Heather 님, Rockland
가족 여행
2024년 2월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No surprises. Quiet, Clean, comfortable stay. Would stay again.
Heather
2024년 2월에 2박 숙박함
답변 제공: Lovepreet 님, 2024년 2월 27일
Knowing our guests and allowing each the ability to achieve their goals while on the road is the very core of what we do. Our team of hospitality professionals is pleased to have earned your loyalty. Thank you for allowing us the opportunity to be of service to you at our North Bay, Ontario hotel.
10/10 - 훌륭해요
Rod
2024년 2월 26일
Plenty of parking ,good location, very clean and nice rooms.
Rod
2024년 2월에 1박 숙박함
답변 제공: Lovepreet 님, 2024년 2월 27일
Knowing our guests and allowing each the ability to achieve their goals while on the road is the very core of what we do. Our team of hospitality professionals is pleased to have earned your loyalty. Thank you for allowing us the opportunity to be of service to you at our North Bay, Ontario hotel.
4/10 - 별로예요
annie
가족 여행
2024년 2월 22일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Chambre pas propre
annie
2024년 2월에 1박 숙박함
답변 제공: Gary 님, 2024년 2월 27일
Thank you for your valuable feedback and for taking the time to share your experience with us. First, please accept my sincerest apology for the disappointment you experienced while staying with us. For each and every guest we aim to demonstrate the greatest attention to detail and offer highly intuitive and personalized service. It truly concerns me that you have departed us with a negative impression.I was troubled to read your comments concerning the cleanliness that you feel was lacking. I do not regard such conditions as characterized here as being reflective of what our guests may expect when staying with us. When problems arise, our goal is to listen carefully, show empathy to our guest, apologize and offer a constructive resolution if one may be found.Again, I would like to express how sorry we are that your recent experience did not meet with your expectations. We look forward to improving upon your experience the next time you stay with us