Hello Crystal!Thanks so much for taking the time to write a review. We are genuinely sorry that our rooms, facilities, and service did not match up to your expectations. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our property is intentionally spread out to offer guests a variety of activities and preserve natural spaces. Located at the foothills of the Rincon de la Vieja volcano and bordering a nature preserve, we embrace our remote location, offering guests access to nearby waterfalls, parks, rivers, and trails. Our breakfast buffet features a selection of local Costa Rican and traditional North American cuisine, fresh and sourced primarily from our on-site farm and garden. We regret any miscommunication regarding breakfast hours and strive to maintain a friendly and accommodating atmosphere for all guests. Thank you for bringing these concerns to our attention. We are always looking for ways to improve and your feed back is appreciated.-BVDR Hospitality Team

Dear Aura,Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience fell short of expectations, as we are always committed to providing the best possible service. We would greatly appreciate more details about your stay so we can address your concerns and make improvements. Your satisfaction is our priority, and we value your input.Kind regards,BVDR Hospitality Team

Hello Melanie! Thanks for your kind review. We're very sorry about the miscommunication with the taxi. We'll make sure to review those processes with our staff to make sure it doesn't happen to future guests. We will also check with guests about desired noise levels before assigning a room and we will inform them that the pool area can be a bit noisier. Thanks for your understanding. We are always striving to improve our guest experience and it starts with great feedback like yours. We sincerely appreciate it and hope to see you again soon!

Thank you for your visited.

Thank you very much for your feedback.

Hello, thanks so much for your feedback. We are glad you enjoy your visit. Hope you come back soon.

Thanks so much for your feedback. We are glad you enjoyed our hotel.

Buenos días , sentimos que nuestro hotel no haya llenado sus espectativas. Nuestro concepto es basado en el patrimonio cultural de nuestro país. Parte de nuestras tradiciones es la ayuda de un animal noble como el buey para la caña. Con la ayuda del hombre y el buey logramos sacar el jugo de caña sin dañar el medio ambiente. Nuestros bueyes son cuidados por veterinarios expertos y únicamente trabajan lo recomendado. Le agradecemos las observaciones pues siempre nos gusta mejorar para que nuestros clientes puedan llevarse una gran experiencia. Saludos

Hello, thanks so much for your feedback. Our hotel is in a secluded and protected area. Due to the geographic area, winds can be very strong sometimes. Thanks for your observations on the food. We are improving all the time to give a great experience. We appreciate your time writing your comments.

Thank you very much for your time in giving us your feedback. This is very important to improve all aspects. We work every day to satisfy our customers and give them unforgettable moments.

Hello, thank you very much for your time in giving your feedback. I am sorry you felt uncomfortable at our hotel. We always work to improve our services and we will make sure your suggestions will be escalated to the right people. We are glad you enjoy all the nature Costa Rica offers. We care very much about the environment.

Thank you so much for your feedback. We always try to improve our services. We will escalate your obnservations to the right people.

We are sorry you could not contact us. Thank you for letting us know. We would have liked you to visit us. We hope another time to have contact and that you consider our hotel. We also have the WhatsApp number and our email.

Hello, I am sorry you feel that way. We appreciate your taking the time to write your feedback. We are constantly trying to improve our services. We focus on being a very sustainable hotel. We embrace 520 hectares which have a Hotspring in the middle of it. Part of the adventure and respect for the forest is to get into its beneficial waters without damaging the surroundings. In the future, we are planning to get some of those fantastic thermal water to the hotel but we are working on that just yet. We are going to escalate your recommendation. Thank you.

Good morning Mr. HugoWe are glad to hear the you enjoyed Buena Vista.Thank you for visited us, and we see you next time!

Hello, we are so happy you had an amazing time with us. Our food indeed is delicious, healthy, and traditional. Thanks so much for sharing. We hope you come back soon.

Buen dia Gustavo, Un cordial saludo de todos en Buena Vista del Rincon, agradecemos sus comentarios los cuales siempre los tenemos presentes y son parte fundamental para mejorar. Lamentamos que tuviera algunos inconvenientes, siempre se trata de brindar el mejor servicio posible. Vamos a pasar la retroaliementacion a los departamentos respectivos. Agradecemos nuevamente su visita, esperando que en algun futuro nos vuelva a visitar para que tenga una mejor experienca. Saludos.

Hello, thanks for your feedback. We are glad you have an awesome time. We constantly work on improving every detail to make our customer´s stay unforgettable. We appreciate your time writing these observations. We hope you come back soon.

Hello Kimberly, we are so glad you came back. We do our best to give our customers the best experience ever when they stay with us. We are sorry you felt that way. Hope you consider visiting us again and will see our improvements and new experiences.

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,

Dear Customer, Greetings from Buena Vista Lodge! We wish to thank you for your kind comments such positive experiences at our Eco Lodge. Thanks for providing us with a perfect rating and to recommend our hotel to other travelers. We are sure that all our hotel staff enjoyed attending to your concerns, with the aim of achieving your satisfaction in your stay. We share the positive experiences and experiences, such as feedback and motivation of the departments, to continue improving in new products that take us along the path of success, acquiring the happiness and satisfaction of our visitors. We thank you, your choice in our tourist destination, for our staff it was a pleasure to serve you, as you deserve it. Best regards,