2 개의 야외 수영장, 일광욕 의자

드림스 라스 마레아스 코스타리카 - 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 848개 이용 후기 중 449개" "
평점 8 - 좋아요. 848개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 848개 이용 후기 중 92개" "
평점 4 - 별로예요. 848개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 848개 이용 후기 중 37개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Sabrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of experiencing the breathtaking beauty of Dreams Las Mareas. The scenic views surpassed any picture I had seen- it's truly a place where reality outshines the photos. The monkeys visiting our balcony added an incredible touch to the experience. The remote location adds to the charm offering a unique and tranquil experience. The was exceptional and the service was top-notch. Five stars without a doubt!
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 3월 12일
Hello Sabrina, Thank you so much for sharing a review about your recent stay! We're thrilled to hear that you had such a wonderful experience at Dreams Las Mareas and that the scenic beauty surpassed your expectations. It's fantastic to know that the monkeys visiting your balcony added an extra special touch to your stay.We take great pride in our remote location, as it provides a unique and tranquil experience for our guests to enjoy. We're delighted to hear that you found it charming and that you appreciated the peaceful atmosphere.Thank you for your kind words about our exceptional food and top-notch service.We hope to have the pleasure of welcoming you back to Dreams Las Mareas in the future for another unforgettable stay.Kind regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were a few of the staff members who really stood out, Natalia and Junior. They both were AMAZING~
2024년 2월에 4박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 2월 26일
Hello Jenny,Thank you so much for the invested time to share your review with us, it is great to read your comments and know that you had a great stay and you were able to enjoy a pleasant time here at Dreams Las Mareas.On behalf of all our colleagues, we would like to thank you for your kind comments toward their attention and warm service. Please be confident that we will share your kind comments with Natalia, Junior and all the team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We are looking forward to welcoming you home soon.Best regards, Dreams Las Mareas Team

10/10 - 훌륭해요

Rosanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best resort we have ever been to! Loved the property how lush and spread out it was. Loved all the monkeys. We will definitely come back!
2024년 2월에 5박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 2월 20일
Hello Rosanna,Thank you for taking the time to share your feedback about your recent trip. We are thrilled to hear that you loved the property.We are glad that the monkeys were part of making your stay even better. We hope to welcome you back in the future, so you can continue to explore and enjoy the priceless natural beauty and wildlife that our country and our resort has to offer.Best regards,Dreams Las Mareas Team

2/10 - 너무 별로예요

Sandro Roberto

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am rating this property very poorly for their customer service. We had a severe family illness (close to death) that resulted in 2 people from our group not being able to travel to this resort. I cancelled in advance of the trip and have been waiting for over a month and a half for a reply on a refund. After providing doctor's notes and much more documentation they have refused any refund or credit. When I was at the resort I asked the on site manager if there is anything I should do while there about the 2 people who couldn't travel and he said no, to leave it to senior management. They either sold the room to other guests and even if they didn't they benefitted by no one using the room (no cleaning), no one eating and no one drinking. This is unacceptable for a Dreams property and one that is owned by Hyatt. I even contacted Hyatt and they have yet to get back to me. While it is in their right according to the cancellation policy to decline my refund request, they have been terrible in communicating and not even offering any make-up (like a partial refund or even a credit at another Hyatt property). Buyer beware!
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 2월 15일
Hello Sandro Roberto,We sincerely apologize for the difficulties you've experienced with customer service regarding your cancellation and refund request. Your situation involving a severe family illness is indeed a challenging one, and we understand the importance of a timely assistance during such times.It's disheartening to hear that your requests for a refund or credit have not been addressed promptly. We strive to provide exceptional service to all our guests, especially in circumstances like yours, and we regret that we fell short of meeting your expectations in this regard. It is important to mention that our colleagues have been requesting the information you mentioned as it is part of the process they have to follow as the reservation was booked through a third-party. We are working diligently to address the issues you've raised. From our end we have approved the refund requested and has been notified directly to the platform you made the reservation. It is important to you to follow up the case directly with them to see the status of the request. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We value your feedback and your satisfaction is important to us. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.Kind regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 3월 27일
Hello Katherine,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 - 훌륭해요

mahdieh

2024년 2월에 3박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 3월 27일
Hello,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very beautiful.
2024년 2월에 3박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 2월 7일
Hello Stephen, Thank you for your kind comment! We're thrilled to hear that you found our resort beautiful. We hope to welcome you back to our resort in the future for another beautiful stay!Warm regards, Dreams Las Mareas Team

8/10 - 좋아요

Jaclyn Jeannette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 2월 6일
Hello Jaclyn,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 - 훌륭해요

LexiMarie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 1월 23일
Hello LexiMarie,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

2/10 - 너무 별로예요

Ruben

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My experience at the all-inclusive hotel was abysmal. The customer service was atrocious, marked by blatant prejudice and racism from the staff. None of the promised VIP perks or credits were honored, creating a sense of deception. The overall safety of the place was questionable, and the road to the hotel was a nightmare to navigate. A regrettable choice that I strongly discourage.
2023년 12월에 4박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 1월 2일
Hello Ruben, We want to express our sincere apologies for the deeply disappointing experience you had during your stay at our resort. Your feedback is extremely concerning, and it is disheartening to hear about the issues you encountered with customer service.We take such matters very seriously, we will investigate the incidents you mentioned as that kind of things has no place in our establishment.We apologize for any inconvenience caused by the failure to honor promised VIP perks. This is not reflective of our standards, and we will be reviewing our procedures to ensure that such oversights do not happen in the future.Once again, we apologize for the negative impression we have left you with. It is our sincere hope that you will reconsider, and we would welcome the opportunity to make amends and provide you with the experience you deserve.Best regards,Dreams Las Mareas Team

2/10 - 너무 별로예요

Matthew

2023년 12월에 4박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 12월 28일
Hello Matthew,We are sorry to know by your rate that your stay was not as pleasant as you would have liked. We would have liked to know more about your stay during and post stay, to improve our services.As professionals in the service industry, we know that feedback from our guests is very valuable, and the key to allowing constant improvement to achieve a high level of lasting quality in services.Thank you for your visit!Regards,

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was amazed by the size of this hotel but liked that everything was in the same area so you don’t have to walk all over. Room was nice, ocean view is a stretch but understandable. Food was okay, typical all inclusive. I didn’t like the dress code during the day for restaurants, always had to change with a bathing suit on. Entertainment was good. Most bars are fast besides the club. But overall good stay.
2023년 12월에 3박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 12월 19일
Hello Jessica, Thank you for choosing to stay at our resort and taking the time to share your feedback with us. We're thrilled to hear that you were amazed by the size of our hotel and enjoyed the convenience of having everything in the same area.We appreciate your positive comments about the room, entertainment, and the efficiency of most bars. However, we're sorry to hear that the food was just okay and that the ocean view from your room didn't fully meet your expectations. Your feedback is important to us, and we'll certainly take it into consideration as we strive to enhance our offerings.It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future. If there are specific areas where you believe we can improve, please feel free to share more details.Thank you for your valuable feedback!Best regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Kristine S

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 12월 15일
Hello Kristine S,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Ira

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and beautiful property. Room service is decent annd on time unlike many all inclusive resorts I have lived in. Service and hospitality can use some improvement. Love the room. Very comfortable beds. Clean washrooms
2023년 12월에 3박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 12월 12일
Hello Ira, Thank you for choosing to stay at Dreams Las Mareas and for sharing your feedback with us. We're pleased to hear that you found our property to be very clean and beautiful, and that you enjoyed the comfort of our rooms, including the comfortable beds and clean washrooms.We appreciate your positive comments about the on-time and decent room service. However, we also take note of your feedback regarding service and hospitality. Please rest assured that we will address this internally to make improvements and provide an even better experience for our guests.We value your input, and we hope to have the opportunity to welcome you back to the resort for another enjoyable stay in the future.Warm regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Jason

답변 제공: Dreams Las Mareas Costa Rica 님, 2024년 1월 2일
Hello Jason,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Nina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 10박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 11월 29일
Hello Nina,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Bailey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 6박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 11월 20일
Hello Bailey,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Natasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved where the property was situated, the fun and friendly staff, the cleanliness, and the food
2023년 11월에 10박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 11월 14일
Hello, Thank you for your wonderful feedback! We're delighted to hear that you loved the location of our property, the fun and friendly staff, the cleanliness, and the food. Providing a positive and enjoyable experience for our guests is our top priority, and we're thrilled that we could contribute to a memorable stay for you.We appreciate your valuable input and look forward to the opportunity of welcoming you back for another fantastic stay.Warm regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Al 님, Tucson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a totally excellent experience! The staff was wonderful. The resort was delightful and beautiful. We had a wonderful time with my daughter and 10 year old granddaughter.
2023년 11월에 9박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 11월 13일
Hello Al, Thank you so much for taking the time to share a review! We're thrilled to hear that you had a totally excellent experience during your stay at Dreams Las Mareas. It's wonderful to know that you found the staff to be wonderful and that the resort was delightful and beautiful.We appreciate you choosing our resort for your vacation, and we're delighted that you, your daughter, and your 10-year-old granddaughter had a wonderful time. We look forward to the pleasure of welcoming you back for another fantastic experience in the future.Warm regards,Dreams Las Mareas Team

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Incredible trip
This place was fantastic, beautiful and fun. Location is amazing, pools are awesome, food is pretty dang good for an all inclusive. Definitely want to go back
2023년 11월에 3박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 11월 13일
Hello Joe, Thank you for sharing your fantastic experience at our resort! We're thrilled to hear that you enjoyed the beautiful location, awesome pools, and the delicious food. It's always wonderful to know when our guests have had a memorable and enjoyable stay.We look forward to welcoming you back for another wonderful experience. Best regards,

10/10 - 훌륭해요

McKenley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 6박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 11월 6일
Hello McKenley,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 - 훌륭해요

Hayden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 11월 6일
Hello Hayden,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 - 훌륭해요

Naquane Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best properties I have stayed at.
2023년 10월에 5박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 10월 24일
Hello Michael, Thank you for your kind words! We're thrilled to hear that you consider our property as one of the best you've ever stayed at. Your satisfaction is our greatest reward. We look forward to the opportunity to welcome you back for another exceptional experience in the future. Warm regards,

8/10 - 좋아요

Kristina

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great visit at Dreams Las Mareas. The drive was a little far from the airport, but worth it. The beach and pools were nice, but VERY limited chairs around the pool. The food was ok. Not terrible for an all inclusive. Drinks were great. Good selection and good pours. The resort was very clean everywhere. The best part of the resort was the friendly, helpful staff. Everyone was so accommodating and went above and beyond to take care of you. Would definitely go back.
2023년 10월에 4박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 10월 23일
Hello Kristina,Thank you for taking the time to share your experience at Dreams Las Mareas. We're pleased to hear that you had a great visit and that the overall stay was enjoyable.We understand that the drive from the airport may have been a bit long, but it's wonderful to know that you found it worth the journey. Our beach and pools are indeed some of our highlights, offering a beautiful setting to relax and unwind. We appreciate your feedback regarding the limited pool chairs, and we will certainly take this into consideration for future improvements.While the food was okay, we appreciate your understanding of the challenges that can come with all-inclusive dining. We're pleased that you enjoyed our drink selection.We look forward to the opportunity to welcome you back in the future.Warm regards,

10/10 - 훌륭해요

Candayce Odom

2023년 10월에 4박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 11월 8일
Hello Candayce O,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

4/10 - 별로예요

Hans Paul Vieira da

2023년 10월에 4박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 11월 6일
Hello Hans Paul V,We are sorry to know by your rate that your stay was not as pleasant as you would have liked. We would have liked to know more about your stay during and post stay, to improve our services.As professionals in the service industry, we know that feedback from our guests is very valuable, and the key to allowing constant improvement to achieve a high level of lasting quality in services.Thank you for your visit!Regards,

10/10 - 훌륭해요

DENNIS

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Remote location(90 minutes bus ride from airport), however, beautiful property… Would’ve loved to have more expanded beach access and water events as jet-skiing, boat tours, snorkeling,hang gliding,etc….. otherwise it was extremely enjoyable..!!!
2023년 10월에 7박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 10월 11일
Hello Dennis,We appreciate your feedback about your stay at our resort. We're delighted to hear that you found our property beautiful and that you enjoyed your stay overall.Thank you for choosing our resort for your getaway. We hope to welcome you back for another enjoyable stay in the future.Best regards,

8/10 - 좋아요

Lisa

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was beautiful. The pools were excellent. The food was just ok but the staff was very accommodating
2023년 10월에 6박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 10월 10일
Hello Lisa,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort beautiful and our pools excellent. We're sorry to hear that the food was not what you expected. We appreciate your feedback on this matter, as it helps us identify areas where we can improve. We would love to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 - 훌륭해요

Willie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
*
답변 제공: Dreams Las Mareas Team 님, 2023년 10월 9일
Hello Willie,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding pool features and layout
2023년 9월에 3박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 10월 6일
Hello Christopher, Thank you for sharing your comments about your recent stay at our resort. We're thrilled to hear that you found our pool features and layout outstanding! Our team works hard to create a relaxing and enjoyable environment for our guests, and it's great to know that you appreciated it.We look forward to welcoming you back for another memorable experience in the future!Best regards,

6/10 - 괜찮아요

Bianey

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The highlight of this trip was the monkeys in your balcony in the mornings. Doesn’t look like they have enough staff because servers were busy took a while to get service.
2023년 9월에 4박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 10월 5일
Hello Bianey,Thank you for taking the time to share your comments about your recent stay at our resort.We're delighted to hear that you enjoyed the natural beauty of the monkeys visiting your balcony in the mornings. Observing wildlife in its natural habitat can be a truly special experience.However, we're sorry to hear that you experienced delays in service during your stay. We appreciate your feedback, and we'll use it to improve our service levels. If you decide to stay with us again in the future, we hope to provide you with an even more seamless and enjoyable experience. Thank you for choosing our resort for your stay.Best regards,

10/10 - 훌륭해요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is beautiful. My room was perfect, the greenery and the water is all so perfect and beautiful. The staff is beyond friendly!
2023년 9월에 4박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 29일
Hello Kim,We appreciate your comments, we are really pleased to know that Dreams Las Mareas has met your expectations and that you have enjoyed your trip.We have shared your kind comments with our team as motivation to maintain our commitment to providing truly extraordinary experiences for our guests.We sincerely hope we can have the honor of hosting you again in the not-too-distant future.Best regards,

4/10 - 별로예요

Crisely

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 9월 26일
Hello Crisely,We are sorry to know by your rate that your stay was not as pleasant as you would have liked. We would have liked to know more about your stay during and post stay, to improve our services.As professionals in the service industry, we know that feedback from our guests is very valuable, and the key to allowing constant improvement to achieve a high level of lasting quality in services.Thank you for your visit!Regards,

8/10 - 좋아요

Kristi

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Overall the property was great. They were a couple of incidents where the lights went out and the water pressure was weird but again it was an awesome place.
2023년 9월에 5박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 25일
Hello Kristi,On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Costa Rica.We truly hope to have the opportunity to host you once again in a near future. Best regards,

8/10 - 좋아요

Esperansa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 10월 11일
Hola Esperansa, Queremos agradecer la calificación brindada, nos hubiera encantado conocer más sobre los detalles sobre su estadía. Esperamos que haya disfrutado de principio a fin. En nombre de nuestro equipo y Gerencia esperamos sinceramente poder tener el honor de ser sus anfitriones nuevamente en un futuro no muy lejano.Saludos,

10/10 - 훌륭해요

DaShunda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was Perfect!
2023년 9월에 5박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 25일
Hello DaShunda,We appreciate your comments, we are really pleased to know that you have enjoyed your trip.+We sincerely hope we can have the honor of hosting you again in the not-too-distant future.Best regards,

10/10 - 훌륭해요

DaShunda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you read a bad review for Dreams in Costa Rica something is wrong with them!!! The pictures online does not do this place any justice! The place is AMAZING!!! Of course everything may not be perfect but in this type of paradise you can’t complain! The drinks, the bars, the outside grills and food, THE POOLS, the landscaping, OMG the monkeys! Everything was GREAT! Will definitely be returning!
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 23일
Hello,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 - 훌륭해요

Trena

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed everything about my stay. The staff was very friendly and accommodating. The resort was beautiful they providing various entertainment and activities during our stay. I was able to see the monkeys two days which was a big highlight of my visit. Only problem was taking a shower the water was too cold or extremely hot, couldn't find a happy medium.
2023년 9월에 3박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 9월 19일
Hello,We want to thank you for rating us, we would have loved to know more about your stay.We will check the showers, that happy middle point must be adequate for all our guests.We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 - 훌륭해요

joan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect!
2023년 9월에 4박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 9월 11일
Hello Joan,We appreciate your comments, we are really pleased to know that Dreams Las Mareas has met your expectations and that you have enjoyed your trip.We have shared your kind comments with our team as motivation to maintain our commitment to providing truly extraordinary experiences for our guests.We sincerely hope we can have the honor of hosting you again in the not-too-distant future.Best regards, Dreams Las Mareas Team

10/10 - 훌륭해요

Patricia Isabel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 9월 29일
Hola Patricia Isabel, Queremos agradecer la calificación brindada, nos hubiera encantado conocer más sobre los detalles sobre su estadía. Esperamos que haya disfrutado de principio a fin. En nombre de nuestro equipo y Gerencia esperamos sinceramente poder tener el honor de ser sus anfitriones nuevamente en un futuro no muy lejano.Saludos,

6/10 - 괜찮아요

Kelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The area is gorgeous, the pools and bars are grear but the qualuty of the food is really quite bad. Everything was either extraordinarily flavorless or salted within an inch of its life. Room service menu is extremely limited and limited to certain times of day. I did not anticipate an all-inusive luxury resort would only let me order wings to my room after 11p and then take literally 3hrs to deliver cold wings Id go back to guanacaste, but id def stay somewhere else.
2023년 9월에 6박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 11일
Hello Kelle,We appreciate the time you took to share your opinion about your recent stay at our resort. We are sorry to hear that your stay was not as pleasant as you would have liked. We appreciate that you have mentioned our points of improvement, this helps us to continue improving our services. Thank you very much for your visit.Best regards,

8/10 - 좋아요

Nedim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The overall experience was amazing, the palm trees, to having pool access to 9pm it was amazing. Good I would definitely give it a 3 out of 5, when I first came and I had some steak from the buffet it was barely cooked it was not seasoned and more. The prices in the shops were very expensive a bottle of sunscreen was 40$ that’s a bit extreme. To get into town it was about 30 minutes and most of the excursions were an hr and more to get to. They definitely need more entertainment because the staff looked liked they killed them selfs to make it fun and exciting for everyone. But overall experience was great and I would definitely do it all over again. P.s I didn’t see any monkeys I saw some raccoons and some cool birds. People stated that they were around but I didn’t get that experience.
2023년 8월에 6박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 5일
Hello Nedim, Thank you for taking the time to share your thoughts on your recent stay at Dreams Las Mareas. We're delighted to hear that you had an overall amazing experience.We appreciate your feedback as we take guest feedback seriously and will certainly pass your comments along to the appropriate departments for review. Your input helps us improve and provide a better experience for future guests.Once again, thank you for choosing Dreams Las Mareas for your vacation, and we look forward to the possibility of hosting you again.Best Regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 25일
Hello David,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

4/10 - 별로예요

veronica

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is chaotic; the food was terrible; it is understaffed and there is very poor attention to health and safety. We booked a room for 4 people, and at check-in were charged 1700 dollars for the 4th person.
2023년 8월에 8박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 9월 1일
Hello Veronica,Thank you for sharing your feedback regarding your recent stay at our resort. We sincerely apologize for any inconveniences you experienced during your visit. Ensuring the comfort and safety of our guests is of utmost importance to us.We appreciate your valuable feedback. We are committed to constantly improving our facilities and services to ensure a pleasant and enjoyable experience for all our guests. If there is anything else we can assist you with or if you have any further suggestions, please do not hesitate to reach out to the resort directly. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Regards,

8/10 - 좋아요

Lauryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great. The food and drinks could be better tasting.
2023년 8월에 3박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 8월 30일
Hello Lauryn,On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Costa Rica.We appreciate that you have mentioned our points of improvement, this helps us to continue enhance our guest's experience. We would like to express our deepest gratitude for your preference in this your home, also hoping to have your visit in a not-too-distant future.Best regards,

10/10 - 훌륭해요

Eric G

2023년 8월에 6박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 25일
Hello Eric G,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: Dreams Las Mareas Costa Rica 님, 2023년 8월 28일
Hola Ivan, Nos complace saber a través de la calificación que nos brindó que su experiencia en nuestro resort fue excelente. Nos hubiera encantado conocer más sobre los detalles de su estadía. Esperamos que haya disfrutado de principio a fin. Muchas gracias por esta calificación, esperamos poder contar con su visita nuevamente muy pronto.Atentamente,

10/10 - 훌륭해요

Daonna

2023년 8월에 4박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 9월 25일
Hello Daonna,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

4/10 - 별로예요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The food was mediocre and that was the best part. It was old and dirty and far removed from everything. Rooms were not nice. Nothing luxurious about this hotel
2023년 8월에 3박 숙박함
답변 제공: Dreams Las Mareas Team 님, 2023년 8월 21일
Hello Melissa, Thank you for taking the time to share your feedback with us. We're sorry to learn that your experience fell short of your expectations. Please accept our sincerest apologies for any inconveniences you encountered during your stay.We take all guest feedback seriously as it helps us identify areas for improvement. We're disappointed to hear that you found the food and rooms to be less than satisfactory. Your comments about the cleanliness and the condition of the rooms are concerning, and we will certainly address these matters with our housekeeping and maintenance teams.We hope you might consider giving us another chance in the future to provide you with a more positive and memorable experience.Warm regards,