야외 수영장, 일광욕 의자

윈덤 타마린도 여행 후기

3.5 out of 5
윈덤 타마린도
200m Al E Y 800m Al N Del, Bco, Ncal. De Tamarindo, Tamarindo, Guanacaste

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 876개 이용 후기 중 421개" "
평점 8 - 좋아요. 876개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 876개 이용 후기 중 103개" "
평점 4 - 별로예요. 876개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 876개 이용 후기 중 30개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Nihal

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty and outdated. Restaurant was ok. But we would not recommend this hotel to any family with small kids.
2024년 3월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 25일
Good MorningI hope you are having a great dayWe sincerely apologize for any inconvenience you experienced during your stay with us. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard.Regarding your dining experience, we're glad to hear that you found our restaurant satisfactory. Thank you for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience that meets and exceeds your expectations. If there is anything else we can do to assist you, please do not hesitate to let us know.

8/10 - 좋아요

Vicki

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent at check in. And the lobby and pool area beautiful. The rooms were not great and need more attention to cleanliness. Would have been nice to have a chair to sit on. The view from balcony was breath taking.
2024년 3월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 23일
Good MorningI hope you are having a great dayThank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our staff excellent during the check-in process, and that you were able to enjoy the beauty of our lobby and pool area.However, we deeply regret to hear that the cleanliness of the rooms did not meet your expectations. We take your comments very seriously and will work diligently to address this issue and ensure that all our rooms meet the highest standards of cleanliness and comfort.Additionally, we appreciate your suggestion regarding the availability of chairs in the rooms. We value your feedback and will take it into consideration to enhance our guests' experience in the future.If there is anything else we can assist you with, please do not hesitate to reach out to us. We are here to ensure that your next visit is even more enjoyable.

8/10 - 좋아요

Ani

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 23일
Good MorningWe appreciate you taking the time to provide us with a review of your stay. I am very sorry to hear that your stay did not meet expectations. Please send us an email with a phone number or email address so that our team can resolve your issues personally.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view is amazing !!
2024년 3월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 18일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is beautiful! Th rooms are a bit outdated; but overall I enjoyed my stay.
2024년 3월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 15일
Good MorningThank you for taking the time to tell us about your experience at Wyndham Tamarindo. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a beatiful property I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 - 훌륭해요

taylor

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We caught this beautiful property at a good price. The staff were super friendly and cleanliness was a 10/10. The hotel is on a steep hill, so I recommend grabbing transportation to go into Pacific town. They have a free shuttle that runs every hour. Taxis are fairly priced as well if you’re in a rush. Def would recommend!
2024년 3월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 14일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property, very clean and modern, delicious food, great service, good views and vibes!
2024년 3월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 13일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

10/10 - 훌륭해요

syed

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, great views from room, breakfast area and the pool.
2024년 3월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 12일
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed Clean, great views from room, breakfast area and the pool.We genuinely appreciate your feedback and hope to have the opportunity to provide you with a more satisfying experience in the future.

10/10 - 훌륭해요

Tara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice view of the beach, but quite a distance away, and cell tower directly in the view. Shuttles are a nice feature, and definetly a must given the steep Incline up to the property. Swim up bar is sweet. Beautiful view of the sunset from the amazing infinity pool.
2024년 3월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 7일
Good MorningI hope you are having a great dayThank you for sharing your feedback with us. We're pleased to hear that you enjoyed the nice view of the beach, despite it being a distance away, and the convenient shuttle service provided. We understand that the steep incline up to the property can be challenging, and we're glad that the shuttle service was helpful for you in navigating this.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 - 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
We had no running water 2 mornings, and no hot water another morning. The staff was not very friendly, other than our housekeeper and the swim up bar bartender. We had room service one night and there were ants crawling in our to go box. We would not recommend this place to our family and friends.
답변 제공: Reservaciones 님, 2024년 3월 7일
Good MorningI hope you are having a great dayThank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us.The lack of water is a problem throughout Tamarindo and, in order not to be left without water, we buy additional trucks daily to the water provided to us by the National Water Company of Costa Rica.Providing excellent customer service is a top priority for us, and we will address this feedback with our team to ensure that all guests receive the warm and welcoming hospitality they deserve.We genuinely appreciate your feedback, as it helps us identify areas for improvement. We understand your reluctance to recommend our hotel to your family and friends, and we are committed to regaining your trust. If you would be willing to give us another chance, we would welcome the opportunity to make it right for you.

6/10 - 괜찮아요

Dennis

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The main negatives are maintenance and location. The hotel is quite away from the beach and town center. They do offer an hourly shuttle service but it isn’t as convenient as you'd like! The best part is very good staff and the onsight Nauta Restaurant which offered good buffet breakfasts and the best dining we found during our week in Tamarindo.
2024년 2월에 7박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 7일
Good MorningI hope you are having a great dayThank you for your feedback regarding your recent stay at our hotel. We appreciate your candidness in highlighting both positive and negative aspects of your experience.We regret to hear that the location of our hotel did not meet your expectations. We understand that being away from the beach and town center may have been inconvenient for you. We will take your feedback into consideration as we strive to improve our services for future guests.On a brighter note, we are delighted to hear that you found our staff to be very good and that you enjoyed your dining experience at our Nauta Restaurant. It's wonderful to know that our buffet breakfasts and dining options were highlights of your stay. We are committed to providing exceptional service and memorable culinary experiences for all our guests.Thank you again for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there is anything else we can assist you with, please do not hesitate to reach out to u

10/10 - 훌륭해요

Soorena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic views and staff !! 2nd time there and glad I came back !
2024년 2월에 9박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 6일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

10/10 - 훌륭해요

Marta

2024년 3월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 25일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and modern with great views. Shuttle to town is a bit of a pain...better to have your own car or take a cab as the shuttle wasn't entirely timely...and its not a nice walk to town.
2024년 2월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 6일
Good MorningI hope you are having a great dayWe are sorry to hear that our transportation service to the city did not meet your expectations. We appreciate your comments and we will take them into account to improve our service.

8/10 - 좋아요

Camille

단체 여행
좋아요: 청결 상태, 직원 및 서비스
No hot water for the first night.Pool area and food is great
2024년 2월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 4일
Good Evening Your feedback is very important to us, and I am saddened to hear that hot water for the first night . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Shauna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 4일
Buenos DìasUn gusto saludarleGracias por darnos una buena calificaciòn y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades , les esperamos pronto.

10/10 - 훌륭해요

Marcia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool area was gorgeous and clean. Beautiful view of the ocean and sunset. It was a little out of the way - but they offered free shuttle service.
2024년 2월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 3월 1일
Good MorningI hope you are having a great dayThank you for taking the time to tell us about your experience at Wyndham Tamarindo. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great pool and view. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

María 님, Escazu

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The lobby and pool area are beautiful with a stunning view of the ocean, unfortunately the room and bathroom where very disappointing. The floor of the room was completely filled with dust, we found like four hairs as soon as we first opened the room, and the bathroom looked like it hadn’t gotten maintenance in a few years as everything looked old, the plastic table was yellow and the toilet didn’t flush correctly. Overall it was disappointing to pay for a higher end hotel and get a ran down, dirty room and bathroom.
2024년 2월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 27일
Good MorningI hope you are having a great dayWe sincerely thank you for taking the time to share your comments about your recent stay at our hotel. We are deeply sorry that your experience did not meet your expectations or the quality standards we strive to offer our guests.We are saddened to hear that you found the room and bathroom in unsatisfactory condition. We want to assure you that your comments have been taken very seriously and that we have taken immediate steps to address the areas of concern you raised. We have reinforced our cleaning and maintenance protocols to ensure that all of our rooms and common areas are spotless and well-maintained for future guests.We sincerely apologize for any inconvenience this may have caused you during your stay. We greatly value your feedback as it helps us continually improve and deliver an exceptional experience to all of our guests.If you decide to return in the future, we would love the opportunity to make it up to you with a much more satisfying experience. Please do not hesitate to contact us directly if there is anything else we can assist you with.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this. Place food , pool , drinks , away from all the commotion but close enough to join the party Couples , family , solo traveler's would like this place
2024년 2월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 26일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

10/10 - 훌륭해요

meredith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 26일
Good MorningI hope you are wellThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

10/10 - 훌륭해요

breanna

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 23일
Buenos DìasUn gusto saludarleGracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades , les esperamos pronto.

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly & willing to answer questions. Our room was the perfect size & the view was stunning. I would recommend this hotel & we'll definitely be back.
2024년 2월에 5박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 23일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

4/10 - 별로예요

Jorge

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms could be a lot better for what you pay for i didnt find stuff very friendly, and for everything there is a charge.. even an empty cup of coffee.. not coming back here for sure
2024년 2월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 12일
Good MorningI hope you are having a great dayI am saddened to hear that about your negative experience. Your feedback is valuable and helps businesses understand areas for improvement. We can address these issues to provide a better experience for future guests. Thank you for sharing your thoughts, and I hope your future accommodations meet your expectations better.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Demasiada buena ubicación y excelente opción! El servicio súper bueno
답변 제공: Reservaciones 님, 2024년 2월 12일
Buenos DíasUn gusto saludarleMuchas gracias por su visita y comentario nos alegra mucho saber que nuestra ubicación y servicio cumplieron con sus espectativas. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades , les esperamos pronto.

10/10 - 훌륭해요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place. Extremely happy with my choice
2024년 1월에 6박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

8/10 - 좋아요

Navi

좋아요: 숙박 시설 상태 및 시설
Overall fairly clean, staff was great and shuttle was great
2024년 1월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good Morning We want to express our sincere thanks for giving us a great rating and for recommending our hotel to other travelers. We are very pleased to know that your stay was satisfactory and that our team was able to attend to all your needs in an exceptional manner. We look forward to welcoming you again in the near future. Thank you for choosing our hotel and for trusting us with your travel experience!

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2024년 1월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningWe want to express our sincere thanks for giving us a perfect rating and for recommending our hotel to other travelers. We are very pleased to know that your stay was satisfactory and that our team was able to attend to all your needs in an exceptional manner. We look forward to welcoming you again in the near future. Thank you for choosing our hotel and for trusting us with your travel experience!

10/10 - 훌륭해요

randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningI hope you are having a great dayMany thanks for your evaluations, we are very happy!we hope to see you soon.

8/10 - 좋아요

Nichelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view was nice. Breakfast was good.
2024년 1월에 5박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

10/10 - 훌륭해요

Dale

2024년 1월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 12일
Buenos DìasUn gusto saludarleGracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades , les esperamos pronto.

10/10 - 훌륭해요

Ivannia maría

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Good MorningI hope you are having a great dayThank you for awarding us a perfect rating and for recommending our hotel to fellow travelers. Our entire hotel team takes great pride in providing exceptional service, and we are delighted that we exceeded your expectations. We can't wait to welcome you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Buenos DíasUn gusto saludarleMuchas gracias por su evaluación, nos alegra mucho saber que cumplimos sus expectativas.Quedamos a sus ordenes

10/10 - 훌륭해요

GREGG

2023년 12월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Good MorningI hope you are having a great dayThank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay pleasant.

10/10 - 훌륭해요

Jocelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Buenos DìasUn gusto saludarleGracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que tu estancia fue agradable

10/10 - 훌륭해요

Isabel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were help by Esmeralda, very patient, attentive and willing to give her best. Make our stay comfortable, fist time in Tamarindo.
2023년 12월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningWe want to express our sincere thanks for giving us a perfect rating and for recommending our hotel to other travelers. We are very pleased to know that your stay was satisfactory and that our team was able to attend to all your needs in an exceptional manner. We look forward to welcoming you again in the near future. Thank you for choosing our hotel and for trusting us with your travel experience!

8/10 - 좋아요

AVI

2023년 12월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningThank you for giving us a good rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

2/10 - 너무 별로예요

Shannon

2023년 12월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Good MorningI hope you are having a great dayThank you for taking the time to tell us about your experience at Wyndham Tamarindo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us please tell us more details of your stay. We wait neews

6/10 - 괜찮아요

Toriann

단체 여행
좋아요: 숙박 시설 상태 및 시설
When my friend and I arrived to the Wyndham they were very welcoming. Room was ready as well. The reason for my 3 stars is they didn’t change the sheets on our bed or gave us new washcloths and towels after the first night. Another reason was one of the ladies at the front desk gave me change for a 20 dollar since there is no atm at the hotel. That change she gave was ripped and she wouldn’t take it back because of that. Smh. The breakfast here wasn’t great. The dinner was decent. The best thing about Wyndham tamarindo was the view, pool and the spa
2023년 12월에 4박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Good MorningI hope you are having a great dayBased on your feedback, it seems your experience at the Wyndham Tamarindo had its positives and negatives. While you found the staff welcoming and appreciated the ready room upon arrival, there were some areas of improvement.Your concerns about the lack of sheet change and provision of new washcloths and towels after the first night are noted. Additionally, receiving ripped change from the front desk without the possibility of exchanging it was frustrating. It's important for hotels to maintain the quality of their currency exchange services.Thank you for sharing your feedback. It's valuable for the hotel's management to address areas of improvement and maintain their strengths.

10/10 - 훌륭해요

Sonia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 12일
Buenos DìasGracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades , les esperamos pronto.

8/10 - 좋아요

Ayush

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Buenos DìasUn gusto saludarleGracias por darnos una buena perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades , les esperamos pronto.

4/10 - 별로예요

Oscar

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms were terrible. Specially the bathroom. Wasn’t at all as the pictures
2023년 12월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Good MorningI hope you are having a great dayI'm sorry to hear that you were disappointed with your room, especially the bathroom. Your feedback is important to us, and we apologize for any inconvenience this may have caused. Please know that we take guest satisfaction seriously, and we will address your concerns to ensure a better experience for future guests. If you would like to discuss your experience further, please don't hesitate to reach out to our management team.

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

10/10 - 훌륭해요

Pablo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 12일
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hard to navigate starting the fan, AC Unit, and electricity in general.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jorge

2023년 12월에 3박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 13일
Buenos DìasUn gusto saludarleGracias por darnos una buena calificaciòn y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades , les esperamos pronto.

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best view
Crazy view. The spot is fantastic . Restaurant is very good.
2023년 12월에 1박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
The hotel has amazing views but the buffet and overall service was very mediocre. The shower pressure barley worked and the shuttle service only runs until 9 pm making it extremely inconvenient to go out from
2023년 12월에 2박 숙박함
답변 제공: Reservaciones 님, 2024년 2월 7일
Good MorningThank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the amazing views our hotel has to offer. However, we are disappointed to learn that your experience with the buffet and overall service fell short of your expectations. Please accept our sincerest apologies for any inconvenience caused by the shower pressure and the limited shuttle service hours. We take your comments seriously and will address these issues with our team to ensure improvements are made. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for an enhanced experience.

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s my 5th or so time at this hotel. Always enjoyable. I really like their pool and enjoy the breakfast with a view. Will definitely go back :)
답변 제공: Reservaciones 님, 2024년 2월 13일
Good Morning, I hope you are having a great dayWe're delighted to hear that you've enjoyed your stay at our hotel! We're thrilled that you found our pool and breakfast with a view enjoyable. We look forward to welcoming you back on your next visit. Thank you for sharing your positive experience with us

4/10 - 별로예요

Andrew

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here for two weeks. Firstly the room lacks storage, there isn’t anywhere to store many clothes so you have to live out of your suitcase. The bathroom is too small, the water supply regularly stopped mid shower. The housekeeping was really poor, dead flies everywhere in the room, we had to ask for pillow cases and towels as the maid had forgotten them, cups were left dirty in the room, no milk provided for the coffee. To be fair things were provided quickly when we asked the hotel but you shouldn’t have to keep asking. The pool area was very good although you can see it lacks maintenance, tiles coming off the sides etc. Like everything else Costa Rica the drinks were really expensive and very inconsistent, when you’re spending $10 on a cocktail you expect better. The hotel was supposed to have a gym but this was at the beach club over a mile away so is inconvenient. Breakfast started too late for us on a few days as we’d booked trips, it would be better to start it half an hour earlier as most of the trips depart before breakfast starts. Breakfast itself lacks variety and eggs were overcooked every day. Considering the price and the facilities you’re offered, it’s poor value for money and the service isn’t up to standard.
2023년 11월에 14박 숙박함

10/10 - 훌륭해요

Claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place
2023년 11월에 5박 숙박함
답변 제공: Reservaciones 님, 2023년 11월 29일
Good MorningThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.