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프로테아 호텔 바이 메리어트 클레크스도르프 여행 후기

3 out of 5
프로테아 호텔 바이 메리어트 클레크스도르프
Btwn Barendand Margaretha Prinsloo St, Klerksdorp, North West

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 47개 이용 후기 중 17개" "
평점 8 - 좋아요. 47개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 47개 이용 후기 중 6개" "
평점 4 - 별로예요. 47개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 47개 이용 후기 중 7개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

10/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Nolene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Aadil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient and very clean
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Lebohang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a comfortable indeed
2023년 4월에 1박 숙박함
답변 제공: Keli Gama 님, 2023년 5월 23일
Dear Lebohang,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Samukelisiwe GamaFront Office ManagerProtea Hotel by Marriott Klerksdorp

10/10 - 훌륭해요

Hennie

2023년 3월에 1박 숙박함
답변 제공: Keli Gama 님, 2023년 5월 23일
Dear Hennie,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Samukelisiwe GamaFront Office ManagerProtea Hotel by Marriott Klerksdorp

6/10 - 괜찮아요

Willie

2022년 9월에 3박 숙박함
답변 제공: Keli Gama 님, 2022년 10월 6일
Good day WillieThank you for taking time to share about your recent stay with us, we appreciated your time.Thank you

8/10 - 좋아요

Louwrens

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Keli 님, 2022년 6월 7일
Dear Louwrens, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Samukelisiwe Gama Front Office Manager

2/10 - 너무 별로예요

Jonathan

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함

8/10 - 좋아요

Mohammed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Zwandi

별로예요: 객실의 편안함
Drunk, loud and unruly neighbours.
Just after midnight we had drunk and unruly neighbours that came and started to be very noisy. They were very loud to a point I called reception to ask them to assist. Reception called them to tone down but instead it became worse. That went until 03:00am when we called reception to ask them if they are not capable applying the hotel policy. We asked if we should take matters into our and that is when they decided to move them to the second floor. What surprised me is that they negotiated with them instead of saying please lower voices because other guest are sleeping. One of the drunk neighbours told the hotel official that he won’t lower his voice and they allow this behaviour to continue for another two hours. The hotel staff on duty does not monitor guest behaviour instead we had to call them again to have them moved. I will never book Marriott in Klerksdorp ever again. I will rather use small bed and breakfast in Klerksdorp / Stilfontein. Preferably Potch road lodge. That is not the Marriott hotels I am used too. Clearly they just borrowed the name.
2021년 4월에 1박 숙박함
답변 제공: Keli 님, 2021년 5월 4일
Dear Mzwandile Thank you for choosing to stay at the Protea Hotel Klerksdorp and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely,

8/10 - 좋아요

Tersia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

Charese and Mike

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Klerksdorp stay
The first room we were allocated reeked of sewerage so we asked to be moved. The floor of the room was so dirty that I could not walk barefoot. The staff on the other hand were marvelous - friendly and enthusiastic.
2020년 2월에 4박 숙박함

8/10 - 좋아요

Sarfaraaz

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for a stopover
Essential amenities and friendly staff made for the perfect stopover en route to Johannesburg!
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Mohammed Sohail

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was perfect
2019년 11월에 1박 숙박함

8/10 - 좋아요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean and efficient.
2019년 11월에 1박 숙박함
답변 제공: Patience 님, 2019년 12월 19일
Good Day Jason Thank you so much for the positive feedback following your stay with us. We are always encouraged to hear such positive feedback from our VALUED GUESTS such as yourself. We hope to see you at our property again soon. Kind Regards, Patience Masebe GUEST Relations Manager Protea by Marriott Klerksdorp Tel:+27 (0) 18 464 2180

8/10 - 좋아요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Patience 님, 2019년 12월 19일
Greetings Thank you so much for your rating. It is so appreciated, Should your travels bring you back to Klerksdorp please do come stay with us again. We would be delighted to serve you again. Kind Regards, Patience Masebe GUEST Relations Manager Protea by Marriott Klerksdorp Tel:+27 (0) 18 464 2180

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Review
We enjoyed our stay very much. I just feel that the restaurant prices was a bit expensive compare to other restaurants serving the same.
2019년 9월에 4박 숙박함

4/10 - 별로예요

Thomas

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Hotel.
When I first arrived and right up until I left the lady at reception wouldn’t believe that I had paid. When I explained that I had already paid and showed her evidence of the fact, she would still not believe. Almost treating me like a common thief. Shower was terrible, the door let out a torrent of water, soaking the floor. It was one of those showers that were either boiling hot or ice cold, with no Medium. At 07:00 in the morning, other guests decided to break into song and laughter, with no care for other sleepers. Overall a terrible nights sleep, incredibly disappointing for a Marriott Hotel.
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

Nomfuneko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very convenient, friendly staff
2019년 7월에 1박 숙박함

8/10 - 좋아요

Fransois

좋아요: 청결 상태, 객실의 편안함
2019년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ugly
terrible
2019년 5월에 2박 숙박함

10/10 - 훌륭해요

TW

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An awesome stopover destination
Really friendly and helpful staff at the front desk and at the restaurant. Did everything and anything to make our stay as comfortable as possible. Would definitely stay there again if passing through the Klerksdorp area.
2019년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2019년 5월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

Beullah Lainah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Protea Hotel review
Its a very good hotel and the staff are very friendly, food good, great location
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Keith

Excellent and Great Place to be, will be there next Year again
2018년 11월에 2박 숙박함

10/10 - 훌륭해요

Graeme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay for wedding
Staff very courteous and friendly and room clean and comfortable with aircondlting and selection of satellite TV channels available. Hotel has strong free WiFi throughout and swimming pool in outside garden. Perfect for short term overnight stay. Will definitely be back.
2018년 11월에 1박 숙박함

10/10 - 훌륭해요

Shaheed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good service and nice little hotel! Could have better TV channels though
2018년 10월에 1박 숙박함

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Klerksdorp stop over
Nice stop over, great little restaurant on site and simple yet comfortable rooms.
2018년 7월에 1박 숙박함

10/10 - 훌륭해요

Bilal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Lynton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Overpriced Oldie
Found the place to be a bit disappointing given the rate one pays per night. The place is clean and the staff are friendly but renovations to bring the hotel into the 21st century are desperately needed. At a lower rate I wouldn't mind spending a night there. Will definitely be trying out something else next time I'm in Klerksdorp.
2017년 6월에 1박 숙박함
답변 제공: Michell 님, 2017년 6월 28일
Dear Valued GUEST Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Klerksdorp. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I have shared your feedback with the relevant Managers of the hotel. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Klerksdorp. Sincerely, Michell FO Manager

4/10 - 별로예요

Moss

별로예요: 직원 및 서비스
I was really taken aback when I returned to my room on saturday after 14:00 to find my room still not cleaned. I reported it at reception and asked to be let know when it's done while I wait at the reception. About an hour later, cleaning of the room was complete an no one had the decency to alert me as per my request. I had to find out when I to check progress....was really disappointed!

6/10 - 괜찮아요

Marlon

좋아요: 청결 상태, 직원 및 서비스
Was ok for budget sleepover

8/10 - 좋아요

BENNY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Convenient and comfortable
Centrally located, friendly reception staff and comfortable rooms.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Jacky 님, Mafikeng

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Fun

10/10 - 훌륭해요

Big

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fabulous Klerksdorp Protea Hotel
I had an enjoyable stay

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
enjoyable stay
Hotel was clean and had lovely feather pillows on the bed. Staff were pleasant and accomodating when we asked to change to a room with a shower in instead of a bath.

2/10 - 너무 별로예요

SK 님, South Africa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty - not worth the money
Can't believe someone as big as the Protea hotel allows a hotel in this condition to be open. From doors not being able to be locked, to dirty showers - wouldn't be surprised if the beds were full of bed bugs and mites etc - hence choosing to sleep on top of the covers....

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
below average
The staff were friendly and helpful. The lounge area was neat and clean. The room not so great - awful shower facilities; small and neglected, in need of a good scrub! The towels were old and hard. Poor ventilation throughout. The supper at the on site restaurant was very good but the breakfast did not offer much variety. It was my first time in town on business; it would have been useful if there was a map at reception.

10/10 - 훌륭해요

JOSEPH ERIC 님, Dearborn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Feel like you are home
Good nice place. Comfortable nice helpful staff. The design made me feel home. I fel welcomed

2/10 - 너무 별로예요

JerryB 님, Joburg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
my worst stay ever at a hotel, let alone Protea
Had the worst stay at a protea hotel in Klerksdorp the shower kept blocking and water was rising on the floor. At the wee hours of the morning a hotel employee budged in our room with a master key saying he was looking for sugar. If that was not enough their kitchen only had a two plate stove so we waited in line to get a hot breakfast.

2/10 - 너무 별로예요

Braam 님, Durban

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not Happy
Well I booked online to pay on arrival. I booked for 3 adult’s bed and breakfast. When I got to the hotel they told me its bed only and even after we showed the receptionist my confirmation for b&b she still said the price is only for bed. So after complaining to the GM he luckily included breakfast. Why do you have to complain after I could even show my confirmation, she could have taken it and sorted it out without us knowing. The shower was disgusting with black mould everywhere and even thou we booked for 3 adults there were only 2 towels in the room. So not happy at all

2/10 - 너무 별로예요

Juls N 님, South Africa

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Ok for a one night stay!
The check in staff were completely confused regarding the HOTELS.COM booking, my TV didnt work and when I asked for a different room I was told they could not help me as they were fully booked... I then asked for a refund so that I could go elsewhere and they offered me a smoking room! was not chuffed but it turned out to be not so bad! NO SMOKE SMELL, the breakfast was sufficient although for the price tag maybe a bit pricey for the limited selection, on checkout I was presented with a bill more than what I had been quoted on HOTELS and asked for my credit card, I refused! They phoned me later to say that my accommodation had not been paid for! ... useless admin! I was totally irritated!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Klerksdorp
Comfortable and good service.