숙박 시설 구내

더블트리 바이 힐튼 요크 여행 후기

4 out of 5
더블트리 바이 힐튼 요크
St Maurices Road, York, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 380개" "
평점 8 - 좋아요. 1000개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 186개" "
평점 4 - 별로예요. 1000개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 34개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Robert

단체 여행, 연인과의 여행
별로예요: 직원 및 서비스
Room was very small for a double room, the room was very tired and not very clean. Breakfast was poor, waiting for food to be replenished, one of the waitresses was very rude and not to the standard required in this hotel. Stayed at this hotel quite alot however will need to improve for us to come back.
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 3월 19일
Thank you for sharing your feedback, this gives us the opportunity to improve our service. We hope to see you again soon.

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Room was quiet so got great sleep whilst there. Nice bar and restaurant. The staff were very helpful every time we needed something. Would definitely recommend staying here
2024년 3월에 3박 숙박함
답변 제공: Guest Services 님, 2024년 3월 17일
Thank you for your wonderful review, we're very glad that you enjoyed your visit to York. See you again soon!

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Restaurant was very poor, only one menu running when I booked the a la carte menu and no wine list, wine was also no cold when served
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 17일
We're sorry that we did not manage to meet your expectations. Thank you for your honest feedback, we'll do better next time!

10/10 - 훌륭해요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for short stay close to town. Great king single beds in a twin room. Was travelling with my elderly mother so would always like to see a handrail in all showers.
2024년 3월에 1박 숙박함
답변 제공: Jade 님, 2024년 3월 9일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Good for being close to York centre, but hotel is very tired looking could do with a major uplift especially windows all wooden and very damp causing mold when closed
2024년 3월에 3박 숙박함
답변 제공: Jade 님, 2024년 3월 9일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 - 괜찮아요

Andrew

좋아요: 청결 상태
Rooms off car park not safe for female clients alone. Needs more Car Park Facilities. Staff need to know layout better as initially gave wrong directions to room.
2024년 3월에 1박 숙박함
답변 제공: Jade 님, 2024년 3월 9일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

8/10 - 좋아요

Alexander 님, LONDON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff went above and beyond. The property itself was a bit dated and in need of a lick of paint. But our room (Family 2 room) was spacious and well designed just a bit in need of some love. Overall would stay again and, again, the staff are really the highlight
2024년 3월에 1박 숙박함
답변 제공: Jade 님, 2024년 3월 9일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 - 괜찮아요

Joe

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Average, value good considering location
2024년 2월에 2박 숙박함
답변 제공: Jade 님, 2024년 3월 9일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 - 괜찮아요

Paul

단체 여행
좋아요: 청결 상태
They had a problem with laundry and we had no bath towels the entire time.
2024년 2월에 4박 숙박함
답변 제공: Jade 님, 2024년 3월 9일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

4/10 - 별로예요

Natasha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was clean and had everything we needed. We had originally booked a room with two twins but it was unavailable so we were given two double rooms next to each other which was nice, since we’re young friends travelling together. However our room was so far away that the WIFI didn’t work. We were only there for one night, so we didn’t complain. Would have bothered us if we were staying longer. We weren’t driving, but noticed that the parking there is very limited, and even our cab driver struggled to be able to get in and out of the lot. Location was very central, and we were able to walk to everything we wanted to see. Staff were wonderful and they had great recommendations on things to see.
2024년 2월에 1박 숙박함
답변 제공: Jade 님, 2024년 2월 13일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 - 좋아요

Marie

연인과의 여행
Nice hotel lovely bar and plenty of places to sit and relax room was fine comfortable bed and very clean.
2024년 2월에 2박 숙박함
답변 제공: Jade 님, 2024년 2월 8일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Violet

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Comfy, cozy, and an excellent restaurant, with delicious food right in the facility. Amazing English breakfast and old York is right across the street and the wall. Tons of shopping restaurants, you name it everything is right there.
2024년 1월에 6박 숙박함
답변 제공: Jade 님, 2024년 2월 8일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always enjoy staying at Double Tree York. The staff are always welcoming and friendly, rooms comfortable and clean, you can’t go wrong
2024년 1월에 1박 숙박함
답변 제공: Jade 님, 2024년 2월 8일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Angela 님, North Vancouver

2024년 1월에 2박 숙박함
답변 제공: Jade 님, 2024년 2월 8일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2024년 1월 7일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Petrina

2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 31일
thank you for your review

8/10 - 좋아요

Jutika 님, Watertown

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, nice staff.
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 28일
Hi Jutika, Thank you for your kind words. Best wishes,

10/10 - 훌륭해요

Hena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jade 님, 2023년 12월 26일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nights stay
We always enjoy the hotel clean and comfortable great location and pleasant
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 26일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 - 좋아요

allen

Incompetent
Problem at reception. My booking couldn't be found. Gave booking number. Still a problem. Then all of a sudden it turned up. Went to my room and it hadn't been cleaned. I have never met such incompetence in a chain hotel. Breakfast next morning. No record of my booking. 'They always get it wrong at reception.' I was informed. Hmm...
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 26일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable hotel just on the edge of the city centre, with friendly helpful staff. Perfect for a visit to this beautiful city.
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

6/10 - 괜찮아요

Deb

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Average
The hotel was nice but felt for the money it wasn’t particularly special. The staff were polite but not overly friendly. The breakfast was fine. There was no soap or shower gel in the dispensers, which was poor. I can’t really complain about anything but nothing to shout about either. Sorry 😕
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 - 괜찮아요

Reg

단체 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Kenneth

연인과의 여행
좋아요: 편의 시설/서비스
The staff were very friendly and attentive. The room was very nice and warm.
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

John

2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 - 좋아요

Joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really not the best value for money and it feels like they’re trying to squeeze service and facilities to the bare minimum to make as much money as possible!! I won’t hurry back. I’ve stayed in other places in York for much lower rates and much better quality and there are so many places to choose from if rather find somewhere better than Double Tree Hilton
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 - 괜찮아요

실제 이용하신 고객

Very average
There seemed to be a lot of confusion when we arrived, booking eventually located we were given our key cards. I had to ask for directions to our room, after several loops of the first floor we went back downstairs to be told our room was actually outside. Room was small and run down. Marks on the carpet and walls, heater/air con not working so a small heater provided. Gave a very average impression of the hotel, definitely wouldn’t go back for the price
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

4/10 - 별로예요

Joanna

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

2/10 - 너무 별로예요

JAMIE

2023년 12월에 2박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 - 좋아요

Ellen

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room was spacious and clean, but there was no bath, which I was expecting. The hotel was shortstaffed, but the staff was friendly.
2023년 11월에 3박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

10/10 - 훌륭해요

John

2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

2/10 - 너무 별로예요

Kirsty

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

8/10 - 좋아요

Steven

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Small room on two floors. Bathroom on the bottom and bedroom on top floor. Narrow staircase. No place to put bags. Not worth £250 per night.
2023년 11월에 2박 숙박함
답변 제공: Jade 님, 2023년 12월 24일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

10/10 - 훌륭해요

Delveen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 21일
Thank you for your kind score

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One nighter
Very nice hotel got a free upgrade on the room but the parking a bit steeply priced but handier than a local cp
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 21일
Hi Stephen, Thank you for taking the time to leave a review

10/10 - 훌륭해요

David

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was conveniently situated for the castle walls and everything inside of them
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 21일
Thank you David for your kind words

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 21일
Thank you Janet for your lovely score.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Christmas shopping experience
Christmas shopping in York, we found we were on the doorstep of great shops and lovely reataurants. On areival staff were very accommodating and we got a parking space right outside the door (limited availability but public parking less than 100 metres away). Rooms were large and comfortable. Breakfast was brilliant, really good range and plenty of food which was regularly replenished by the hard working kitchen staff. Overall delighted and will be returning for our annual Christams shop next year to this great hotel.
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 12일
Hi Tim,Thank you for your lovely review. Make sure you visit us towards the end of the month next year so you can see the wonderful York Christmas Market!Best wishes,Jake

6/10 - 괜찮아요

Helen

좋아요: 청결 상태, 직원 및 서비스
Love the area the hotel is located. 2min walk to the Minster. Awful carpark with hardly any room so you have to pay for the local car park, which costs a fortune if staying a few days. Our room was on the 1st floor and the corridor was very busy footfall and we could hear ever step which woke us during the night and early mornings. I appreciate it is a older building but the rooms need shound proofing. Our toilet bowl also leaked which we had to use and exta towel to mop up each each time and the shower ran hot/cold. Staff are polite and the breakfast is reasonable.
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 12일
Hi Helen,Thank you for taking the time to share your feedback. I'm sorry you weren't able to find a space in our very limited car park - we do suffer from having only 16 parking spaces. The MonkBar carpark is only a minute's walk away, however.We are very glad that you enjoyed your breakfast.Best Wishes, Jake

10/10 - 훌륭해요

Alp

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 10월 31일
Thanks Alp for your review!

6/10 - 괜찮아요

Nicola Jane

좋아요: 청결 상태, 직원 및 서비스
Lovely building but very squeaky floorboards above our room. Parking expensive on site. Restaurant food nice but very few trimmings. Location excellent and bar area lovely. Would stay again
2023년 10월에 2박 숙박함
답변 제공: Jade 님, 2023년 10월 28일
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

8/10 - 좋아요

Lee

2023년 9월에 1박 숙박함
답변 제공: Jade 님, 2023년 10월 28일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

4/10 - 별로예요

Caroline

2023년 10월에 1박 숙박함
답변 제공: Jade 님, 2023년 10월 20일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The bedroom was supposed to be delux but was in a tired state. The table was badly marked.
2023년 10월에 2박 숙박함
답변 제공: Jade 님, 2023년 10월 20일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 - 훌륭해요

Louise jane

2023년 10월에 1박 숙박함
답변 제공: Jade 님, 2023년 11월 5일
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

2/10 - 너무 별로예요

Richard

Proximity to Monkbar
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 16일
Hi Richard,We appreciate that we may have not met both your and our service levels expectations during your stay.If you would like to discuss the issues during your stay, please do reach out to us at the hotel.Best wishes,Jake