테라스/파티오

요크 파빌리온 호텔, 슈어 호텔 컬렉션 바이 베스트 웨스턴 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 832개 이용 후기 중 345개" "
평점 8 - 좋아요. 832개 이용 후기 중 320개" "
평점 6 - 괜찮아요. 832개 이용 후기 중 90개" "
평점 4 - 별로예요. 832개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 832개 이용 후기 중 23개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Aamir 님, London

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was vip access property which I chose, but the lady on reception didn’t upgrade my room and mentioned we are vip access but we don’t have benefits to upgrade, room was v dirty . Old broken cupboard, nothing was vip, plz remove this property from vip access, not worth at all
2024년 3월에 1박 숙박함

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely setting, lovely hotel staff friendly and polite. Only downside is parking at hotel is £10 don’t know if that is a night as only there for 1 night and the car park isn’t the easiest to park in quite limited. Pleasant stay overall and would recommend, just need to remove parking fee.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Graeme

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Rosemary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely traditional hotel , plenty of features and staff very accommodating
2024년 1월에 1박 숙박함

8/10 - 좋아요

Carl

좋아요: 직원 및 서비스
Friendly staff…nice property and gardens
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Stephen

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mint hotel and mint staff very friendly
2024년 1월에 5박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very satisfying
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chill time
I have stayed numerous times at this hotel and always enjoyed my time there, the rooms are clean and comfortable. Plenty of hot water, a good shower with a nice warm room.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and welcoming
I stayed for 1 night due to office social in York. The hotel was comfortable but the standout thing for me was the excellent service provided by the friendly staff - nothing was too much trouble and everyone was very nice. I definitely recommend the Pavilion Hotel. Thank you :)
2023년 12월에 1박 숙박함

4/10 - 별로예요

Robert

출장 여행
별로예요: 숙박 시설 상태 및 시설
A building site
It’s a building site Original room was noisy and sounded like I was next to a generator or large AC roof unit so had to change room No chair to work at the work table on my laptop. Small armchair was too low to use laptop properly. Biscuits on coffee tray not replaced for second night stay Every time I visited reception someone was complaining about something. If it’s on the middle of a renovation you should be told at the time of the booking.
2023년 11월에 3박 숙박함

8/10 - 좋아요

pauline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

david

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
We have been coming every year for the last 25years love the location and the hotel , although we do stay in the apartments know
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location breakfast a little chaotic with a few things unavailable and self service area small for the amount of people attending breakfast
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Joanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We have stayed at The York Pavilion quite a few times. The staff are friendly and attentive. The rooms are always clean and well maintained.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Alan

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Last time
This was the third time we've stayed here and unfortunately the last. The condition of the room we were allocated was poor to say the least. The carpet was filthy and hadn’t been vacuumed properly, also for a small room the carpet was in five strips which are separating and freying. The general decor is very dated with the added interest of a large cobweb between the wall and wardrobe, not fresh as it was covered in dust. The "king size" bed was just two singles pushed together and therefore not very comfortable. The only plus point was the evening staff in the bar area.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함

4/10 - 별로예요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Leaking macerator toilet / smelly room
I booked this hotel at the cost for £160 for a family get-together. For the price, I expected not to have a room that stank had no plugs anywhere near the bed and had a leaking macerated toilet (probably the cause of the smell). I didn’t get into the room till 1 am as we went out for dinner and drinks, and at that point it was too late to change, although I assume they were fully booked anyway as I was given room 16, which was a hovel. Rip off and this room should not be on sale.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely fab stay, wonderful staff
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

SHAUN

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid avoid avoid
I was sent an email after I had booked to stay to say the restaurant onsite would be closed which was disappointing as I had to go out for food. When I arrived I was hit with an unexpected additional parking charge for onsite parking which was not informed about beforehand. I had to submit card information for any incurred expenses which was worrying as well. The room was ok but the most appalling thing about the trip was the walls are made out of cardboard and I could hear other people’s conversations in the room next to me when they were speaking at normal tone. Every time the rooms next to me turned the taps I could hear it and I could hear the TV as well which made me distressed and I had a terrible sleep. Breakfast was ok but the server did not speak English so did not understand my request for a vegetarian breakfast. God help anyone who has an allergy… I would implore anyone looking at this property to avoid at all costs!!!!! You will feel leave feeling miserable and swindled!
2023년 11월에 1박 숙박함
답변 제공: Nick 님, 2023년 12월 4일
Thank you for your review and we're sorry to hear about the issues with noise from neighbouring guest. If any noise complaints are bought to the attention of our reception during the night, then these are dealt with swiftly. In regards to the parking, it's clearly stated on the Expedia website that there is an 8.50 charge for parking. We did unfortunately have to close our restaurant earlier in the year and subsequently don't advertise having a restaurant but do offer a pizza menu and bar snacks. Finally, the taking of a 'security deposit' is common in many hotels and gets returned to the guest.

6/10 - 괜찮아요

miss

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

8/10 - 좋아요

Morris

좋아요: 직원 및 서비스
Could do with a bit remodel

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place to Stay in York
We really enjoyed our stay. The hotel and grounds are charming and the staff was so friendly and helpful. They put a space heater in the room which was nice because it was pretty cold out. Convenient bus stop just across the street with regular service to the city center and train station.The shower was warm with great water pressure. Things to be aware of: the room, especially bathroom, tended to be damp. The heater helped a lot with that. The walls were a bit thin. There aren't a lot of places to get dinner, but easy to walk to Sunny's and Big Bite for breakfast and lunch, and we liked the hotel's pizzas.
2023년 11월에 14박 숙박함

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has great character and the room felt comfortable and cosy.
2023년 11월에 1박 숙박함

4/10 - 별로예요

David

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last minute booking. All good initially, dropping of the car and registering, before going into the city to meet up with our daughter. We didn’t return until around 8pm. At first the roomed seem ok and in a quiet section as requested. The bathroom was tired with mould on the ceiling, rotten wood trim and a bath that looked less than inviting. Water took around 10 minutes to get hot. The bedroom was cool but not too bad but the duvets were very thin and narrow. Luckily we had blankets. The pillows were almost useless. Around 00.30 someone arrived upstairs and the pacing and creaking floor boards began. Then the TV, the 01.30. 10 minute shower, the bumps (suitcase being repeatedly dropped?) and finally the 10 minute expletive ridden rant. I think we eventually fell asleep sometime after 03.00. We were up early and left asap after telling reception about the psycho upstairs!!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Hazel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good quality accommodation but no dining options in the hotel in the evening unless you like pizza. Have to go outside for evening meal. Car park charge is new since I last stayed too. Nice hotel and they still do breakfast!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Family stay
Friendly staffs and clean rooms + toilet Toilet just need updating.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful old house, would stay there again.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Leslie

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

william

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast
Breakfast @ £16 each was a little overpriced
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Christopher

2023년 10월에 1박 숙박함

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideally located
Lovely hotel. Ideally situated for York city centre and the designer outlet shops.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal location
Beautiful old building. Ideally located for York city centre and the designer outlet store.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Stuart

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very old so we expected it to be a bit tired but our room was quite smelly. The staff were great and relocated us to another room. However Best Western (I think who own the property) need to invest in getting this lovely building back to a standard befitting it’s appearance and location. Thank you.
2023년 10월에 2박 숙박함

4/10 - 별로예요

RICHARD

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Noisy kitchen
Just a stop over. Room was of decent standard although small. Staff were friendly and helpful. The prime readon for my disappointment was the noise from the kitchen. Not only was the noise loud, but the floor vibrated with the noise. I was promised that the fans would be off by 9pm. But did have to go down at 9.30pm to tell them that they had not been. Thinking that was the end of it i went to bed. But at 6am the fans started up again, so not a good stay. You may get a better stay if you make sure that your room is no where near he kitchen
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Shoji

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 객실의 편안함
Could do with updating. Slept well enough though
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Sheila

출장 여행
Reasonable stay
I was quite comfortable in my room but had paid an extra £20 to be upgraded as there was a private party on with loud music below me in the room I had originally booked. I then HAD to pay. Further £8.50 for the privilege of parking in the hotel car park which this hotel has only relatively recently introduced. I was told I could park on the main road , but its double yellow lines around the hotel so it would be a little bit of a walk down a very very busy main road, which Im hardly going to do when my car is full of ‘stock ‘ for work. The restaurant is STILL closed here, I was told due to the inability to find staff. This is a shame as over the years of me staying here when I’ve been on business in the city centre, dining in the hotel for me is a pre requisite . Room 1, the bathroom is very ‘tired’, & given its generous size it should surely have a walk-in shower. The carpet in the bedroom is rather grubby especially around the furniture & behind the 4 poster bed needs a joy good clean. Rather a pathetic ‘tea /coffee ‘ tray given the stay was £135 for 1 night , 1 person. I was, it has to be said, rather disappointed this time.
2023년 10월에 1박 숙박함

4/10 - 별로예요

GRAHAM

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Sue

2023년 10월에 1박 숙박함

8/10 - 좋아요

Morgan

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Suh Horng

2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place.
Very nice house outside of downtown York. Room was small, but clean. Bed was OK, but we were only there one night. Have to pay for parking on site.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Soni 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only issue really was that if you leave the windows open to ventilate the room you might find the room filled with mosquitoes and moths :) Breakfast was nice and filling, great selection. No evening food at the time of our visit, had to find a place locally. Made the mistake of eating at the plough which was terrible. No flavour in either dish we ordered and didn’t feel like finishing it. Such a waste of money.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Guo

2023년 9월에 1박 숙박함

8/10 - 좋아요

Mark

2023년 9월에 1박 숙박함

8/10 - 좋아요

Reginald

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Th staff were fantastic helpful and pleasant the amenities are run done and in urgent need of refurbishing.No proper dining breakfast was adequate.charging £8.50 for parking is a liberty. Especially for a run down Hotel.
2023년 9월에 2박 숙박함