Hello FrancisThank you for your rating. Kind regardsAllen TewSales Coordinator

Hi Rachael, thanks for the fab feedback. We look forward to seeing you again soon.

Hello IlieThank you for you rating. Kind regardsAllen TewSales Coordinator

Hi Nahem, thanks for your review. Please let us know how we could have made your stay a 5/5 for next time.

Hello JohnThank you for your review and your kind comments and rating. I look forward to sharing this one with the team. Kind regardsAllen TewSales Coordinator

Hi Ray, if there was anything we could have done to have made your stay any better, please do reach out and let us know.

Hi David, thanks so much for the fab review! It was a pleasure to look after you. Hope to see you again soon.

Hi Raymond, thanks for the great feedback! Hope to see you again soon.

Thanks for the lovely review Will. Hope to see you again soon.

Hi JacobThank you for your review. From looking at your reservation and confirmation, I can see that you booked a standard room and that a double was requested. When booking standard rooms, we do our best to allocate your preference on check in. Unfortunately, we had no doubles left at the time of check in. I apologise for any inconvenience. Kind regardsAllen TewSales Coordinator

Hi WayneThank you for your rating and review. We appreciate your comments about the staff and breakfast. Kind regardsAllen TewSales Coordinator

Hi ShirleyThank you for your rating. Kind regardsAllen TewSales Coordinator

Hi SusanThank you for your rating. Kind regardsAllen TewSales Coordinator

Hi Howard, thanks for the 5/5 review. So pleased you enjoyed your stay with us.

Hi Timothy, thank you for your review and I apologise for your experience this week. I am aware that this was handled by my team and resolution was found. I would like to hope that as this is one bad experience following 5 good stays, you will afford us the opportunity of staying again. With kindest regards,

Hi Kate, so sorry to hear of the issues you encountered during your stay, your feedback has been forwarded to the relevant people for their review.

Hi RachelThank you for your rating. Kind regardsAllen TewSales Coordinator

Good morningThank you for your 10/10 review. Kind regardsAllen TewSales Coordinator

Good afternoonThank you for your review. Kind regardsAllen TewSales Coordinator

Hi DavidThank you for your rating. Kind regardsAllen TewSales Coordinator

Thank you for your review. Kind regardsAllen TewSales Coordinator

Thanks Andrew!Hope to see you again soon.

Thanks David!

Hello SteveThank you for your rating. kind regardsAllen TewSales Coordinator

Good afternoonThank you for your rating. Kind regardsAllen TewSales Coordinator

Good afternoonThank you for your rating. Kind regardsAllen TewSales Coordinator

Good afternoonThank you for your rating. Kind regardsAllen TewSales Coordinator

Hi EmmaThank you for your rating. Kind regardsAllen TewSales Coordinator

Hi DebbieThank you for your 5/5 rating. Kind regardsAllen TewSales Coordinator

Hi AnnaThank you for your 5/5 rating. Kind regardsAllen TewSales Coordinator

Hello AndrewThank you for your 10/10 rating. Kind regardsAllen TewSales Coordinator

Thanks Sharon. If there's anything we can do to make your next stay a 5* please let us know.

Thanks Jerry for the great review.Hope to welcome you back again soon.

Thanks Clyde. If there is anything that would have made this a 10/10, please let us know.

Hi Amy, thanks for the great score. Hope to welcome you back again soon.

Hi PaulThank you for your rating. Kind regardsAllen TewSales Coordinator

Good morning LyndaThank you for your rating. Kind regardsAllen TewSales Coordinator

Thank you for your rating. Kind regardsAllen TewSales Coordinator

Thanks for the review Yin Mei. Hope to see you again soon.

Hi GemmaThank you for your rating. Kind regardsAllen TewSales Coordinator

Hello RachelThank you for your rating. Kind regardsAllen TewSales Coordinator

Hello JosephThank you for your rating. Kind regardsAllen TewSales Coordinator

Thanks Katy!Hope to see you again soon.

Hi Nicola, thanks for the great score! Hope to welcome you back again soon.

Thanks Angela. Hope to see you again soon!

Thanks for the great score! Hope to welcome you back again soon.

Hi Graham, thanks for your review. I am sorry to hear that your room wasn't serviced on 19th July. I have asked our Housekeeping team to look into this. We do service rooms daily, unless the guests opts out. Lucy appreciated your comments, it means a lot.Hope to welcome you back again soon.

Hi Amy, thanks for the great feedback! Hope to see you again soon.

Hi Peter, thanks for the great review. We hope to welcome you back again soon!

Hi Lois, thanks for your feedback I'm sorry that your stay fell short of your expectations. My colleague has already sent over the issues raised to out Head Housekeeper for her to review with the team. Hopefully you will have a better experience next time.