리셉션

노햄프턴 타운 센터 호텔 여행 후기

4 out of 5
노햄프턴 타운 센터 호텔
Silver Street, Northampton, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 421개" "
평점 8 - 좋아요. 1001개 이용 후기 중 405개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 116개" "
평점 4 - 별로예요. 1001개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 15개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kind and clean hotel
Very kind staffs and great location. Room temperature was a bit cold at night but the rest was good
2018년 9월에 1박 숙박함
답변 제공: Nat 님, 2018년 10월 19일
Dear Sir/Madam Thank you for the 5 star review. We look forward to seeing you again in the near future. Kind regards Natalie Maram Front Office Shift Leader

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
You better give them the exact time you will be checking in if you plan to do a late checkin whether you have paid for the room or not. Otherwise, expect your room to be sold and escorted to another nearby hotel by walk.
답변 제공: Nicola 님, 2017년 4월 19일
Dear Guest, Thank you very much for your feedback. We are sorry to hear your experience with us was not a pleasant one. We do try to offer our guests the best service possible. Kind regards

8/10 - 좋아요

HYOUNGTAE 님, 부산

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sweet Hotel
상대적으로 괜찮았던 것 같습니다

10/10 - 훌륭해요

David 님, Waterlooville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice newly refurbished room on 7th floor. Staff v friendly as always
2024년 3월에 1박 숙박함
답변 제공: Eliah O'Toole - Guest Relations Executive 님, 2024년 3월 27일
Good Evening David,Thank you for leaving us a review, it is great to see that you had such an enjoyable stay with us.I will make sure to pass along your feedback regarding the refurbishment and the excellent service you received during your stay.I hope to welcome you back soon!Warmest Regards,Guest Relations Executive - Eliah O'Toole

8/10 - 좋아요

jacqueline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay and would go again.
2024년 3월에 2박 숙박함
답변 제공: Eliah O'Toole - Guest Relations Executive 님, 2024년 3월 20일
Good Afternoon Jacqueline,Thank you very much for such a positive review. I am very glad to see that you enjoyed your stay and would like the opportunity to welcome you back again soon!Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here multiple times dating back to 2010. It continues to improve.
2024년 3월에 2박 숙박함
답변 제공: Luke 님, 2024년 3월 18일
Good evening Michael,Thank you very much for leaving a review of your recent stay with us.We are so pleased to read that you enjoyed your stay, and we very much look forward to welcoming you back in the future!Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr gut für unsere Zwecke gelegen.
2024년 3월에 3박 숙박함
답변 제공: Luke 님, 2024년 3월 18일
Good evening Gerald,Thank you very much for leaving a review of your recent stay with us.We are so pleased to read that you enjoyed your stay, and we very much look forward to welcoming you back in the future!Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

Lisa

2024년 3월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 3월 30일
Dear Lisa, Thank you for your feedback it is much appreciated.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived at busy check-in, & manager stepped in to support reception staff which was appreciated. All areas clean & well maintained. Room quiet, modern & comfortable. Bathroom very good - hot water in shower = instant!
2024년 3월에 1박 숙박함
답변 제공: Eliah O'Toole - Guest Relations Executive 님, 2024년 3월 9일
Good Morning Mark,Thank you for a great review, I am very glad to hear that you enjoyed your stay with us.I will be sure to pass along the feedback to the Manager who stepped in to help the Reception staff and in doing so, made for a quick efficient check-in.I am also glad to hear that you enjoyed all of the amenities that we have to offer. We strive to ensure our guests are always satisfied and I will make sure that all of the relevant departments are aware of the great feedback!Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 - 훌륭해요

Luke

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Eliah O'Toole - Guest Relations Executive 님, 2024년 3월 9일
Dear Luke,Thank you for taking the time to leave us a great review, we appreciate it!I am very glad to see that you enjoyed your stay with us. I hope we have the opportunity to have you stay with us again soon.Warmest Regard,Eliah O'Toole - Guest Relations Executive

10/10 - 훌륭해요

Victoria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the breakfast and rooms were adequately equipped with comfortable beds. Didn't like paying to park. Should be free for hotel guests.
2024년 2월에 1박 숙박함
답변 제공: Luke 님, 2024년 2월 26일
Good morning Victoria,Thank you for taking the time to leave a review of your stay with us!We are thrilled that you enjoyed your stay, and we have taken your comments on board regarding the parking.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 - 좋아요

Jesse

좋아요: 청결 상태, 직원 및 서비스
Very conveniently located, within walking distance of town centre and the train station.
2024년 2월에 6박 숙박함
답변 제공: Luke 님, 2024년 2월 26일
Good morning Jesse,Thank you for taking the time to leave a review of your stay with us!We are thrilled that you enjoyed your stay.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel rooms were good, breakfast was nice and lots of choices
2024년 2월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 2월 18일
Dear Karen, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 - 훌륭해요

Brendan

2024년 2월에 2박 숙박함
답변 제공: Luke 님, 2024년 3월 21일
Good afternoon Brendan,Thank you very much for leaving a review of your stay with us. We are delighted that you enjoyed your stay and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reception staff really friendly, helpful 👏👏
2024년 2월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 2월 11일
Dear Dawn, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards, Northampton Town Centre Hotel

6/10 - 괜찮아요

Christopher Paul

연인과의 여행
좋아요: 청결 상태
Pleasant staff, but not really focused on customer experience, additionally bar shut early as advertised, will not stay again.
2024년 2월에 2박 숙박함
답변 제공: nm 님, 2024년 2월 8일
Dear ChristopherThank you for taking the time to leave some feedback on your stay with us.I am sorry to see that you did not enjoy all aspects of your stay, I will be sure to pass on the feedback.Kind regardsThe Northampton Town Centre Hotel

10/10 - 훌륭해요

Sajimon

2024년 1월에 2박 숙박함
답변 제공: Eliah O'Toole - Guest Relations Executive 님, 2024년 3월 20일
Good Afternoon Sajimon,Thank you for taking the time to leave a great review. I am very glad to see that your stay was a positive experience and would look forward to welcoming you back again soon.Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 - 훌륭해요

NICHOLAS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable quiet hotel. Lovely staff and very handy for town
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 26일
Dear Nicholas, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 - 훌륭해요

Ralph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel location is good and the staff delivered excellent customer service Christina at the front desk and Kevin DeFreitas in the bar and restaurant. Also the young lady server in the restaurant The one thing is that our room was too small for a king size bed. No space to move around. At least a small fridge would be nice to have. There should be an ice maker on some of the floors. Love that we could make coffee or tea Excellent renovated bathroom
2024년 1월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 1월 23일
Dear Ralph, Thank you for your lovely feedback it will be shared with the team. We are happy to hear that our staff were able to provide the level of service and hospitality that we strive for. We can't wait to have you back as our guest next time you’re in Northampton. Kind Regards,

8/10 - 좋아요

Ralph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 26일
Dear Ralph, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

6/10 - 괜찮아요

Ole Haubo

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
OK slidt hotel i ramponeret kvarter
Et noget slidt hotel i et ramponeret kvarter, hvor hotellet falder fuldstændigt udenfor arkitektonisk.
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 11일
Dear Haubo, Thank you for reviewing our facilities and we appreciate your feedback. We have some delightful news, from the beginning of this year our hotel will be going through refurbishment. We do hope you will allow us to host you once more next time you’re in town. Kind Regards,

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was amazing. The only fault was tgere was no fan for the bedroom and the air conditioning turned off withing 45 minutes so the room was extreamly hot.
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 7일
Dear Christopher, Thank you for your feedback. It is much appreciated. Kind Regards,

10/10 - 훌륭해요

D

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 31일
Dear Guest, Thank you for your feedback it is much appreciated.Kind Regards,

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great overnight stay
It was great for a nights stay. Room comfortable, great amenities, and the breakfast was great
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 30일
Dear Karen, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards,

6/10 - 괜찮아요

Steven

출장 여행
좋아요: 청결 상태, 객실의 편안함
Ok hotel poor booking
Note was fine. Check in poor. The lady at reception was great but my booking from Hotels.com was not passed onto the hotel. It took 20minuted to sort out.
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 30일
Dear Steven, Thank you for taking the time to share your feedback on your visit to the Hotel Northampton Town Centre. Our team will be addressing the issues you encountered so that we can improve going forward. We do hope to have you back as a guest next time you're in Northampton. Kind Regards,

2/10 - 너무 별로예요

Shaheed

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 30일
Dear Shaheed, Thank you for your feedback it is much appreciated. Kind Regards,

8/10 - 좋아요

Amanda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 30일
Dear Amanda, Thank you for your feedback it is much appreciated. Kind Regards,

10/10 - 훌륭해요

A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 30일
Dear Guest,Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

8/10 - 좋아요

Ryan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 10일
Dear Ryan, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

8/10 - 좋아요

P

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 10일
Dear Guest, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 - 훌륭해요

Lucille

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 12월 10일
Dear Lucille, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

4/10 - 별로예요

Mr Spencer

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Found a pair of underpants and a lipstick from the previous occupants in the room Room had obviously not been cleaned properly.
2023년 12월에 1박 숙박함
답변 제공: Cristina 님, 2023년 12월 7일
We genuinely value your feedback, and we want to express our gratitude for sharing your thoughts with us. We deeply regret that your recent stay did not meet the high standards we aim to provide to our guests. Please accept our sincere apologies for falling short of your expectations.Your feedback is incredibly valuable to us, and we will use it as a valuable resource to enhance and refine our services. We genuinely hope that you'll consider giving us another chance to host you the next time you visit Northampton. Your satisfaction remains our top priority.

8/10 - 좋아요

Victoria

2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 30일
Dear Victoria, Thank you for your feedback it is much appreciated. Kind Regards,

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: nm 님, 2023년 11월 29일
Dear JamesThank you for taking the time to leave a score.Kind regardsThe Northampton Town Centre Hotel

10/10 - 훌륭해요

Deborah

2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 30일
Dear Deborah, Thank you for your feedback it is much appreciated. Kind Regards,

6/10 - 괜찮아요

Danny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 5일
Dear Danny, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 30일
Dear Jennifer, Thank you for your feedback it is much appreciated. Kind Regards,

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First stay. Excellent room. Excellent staff. Very impressed. Would recommend.
2023년 11월에 1박 숙박함
답변 제공: Adina 님, 2023년 11월 28일
Dear Gordon,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient shops etc
2023년 11월에 1박 숙박함
답변 제공: Adina 님, 2023년 11월 28일
Dear Paul,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

2/10 - 너무 별로예요

Stuart

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A predictable scenario poorly managed
Truly dreadful, an awards ceremony finished at 2 and the after party kicked off in the room above from 2:30-5:00, my alarm at 6:30 to speak at a conference for the entire day was unwelcome. The hotel took no responsibility or offered any recompense.
2023년 11월에 1박 숙박함
답변 제공: Cristina 님, 2023년 12월 7일
We genuinely value your feedback, and we want to express our gratitude for sharing your thoughts with us. We deeply regret that your recent stay did not meet the high standards we aim to provide to our guests. Please accept our sincere apologies for falling short of your expectations.Your feedback is incredibly valuable to us, and we will use it as a valuable resource to enhance and refine our services. We genuinely hope that you'll consider giving us another chance to host you the next time you visit Northampton. Your satisfaction remains our top priority.

8/10 - 좋아요

Asif

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Much better stay this time compared to my last will stay again when in area...
2023년 11월에 1박 숙박함
답변 제공: Adina 님, 2023년 11월 28일
Dear Asif,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

10/10 - 훌륭해요

Richard

2023년 11월에 1박 숙박함
답변 제공: nm 님, 2023년 11월 14일
Dear Richard,Thank you for the feedback.Kind regardsThe Northampton Town Centre Hotel

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good spot for the Theatre
We went to an event at the Derngate Theatre and the hotel was less than a 10 minute walk away. Quick check-in, the room was good and it was very quiet. Left the car in the car park right in front of the hotel for £7.
2023년 11월에 1박 숙박함
답변 제공: nm 님, 2023년 11월 14일
Dear JohnThank you for the great feedback on your stay with us.Kind regardsThe Northampton Town Centre Hotel

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vent in bathroom did not work
2023년 11월에 2박 숙박함
답변 제공: nm 님, 2023년 11월 6일
Dear StephenThank you for the feedback on your stay.Kind regardsThe Northampton Town Centre Hotel

8/10 - 좋아요

Benjamin

2023년 11월에 1박 숙박함
답변 제공: nm 님, 2023년 11월 6일
Dear BenjaminThank you for the feedback on your stay.Kind regardsThe Northampton Town Centre Hotel

10/10 - 훌륭해요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: nm 님, 2023년 11월 6일
Dear GrahamThank you for the feedback on your stay.Kind regardsThe Northampton Town Centre Hotel

8/10 - 좋아요

peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: nm 님, 2023년 11월 2일
Dear PeterThank you for taking the time to leave us some feedback.Kind regardsThe Northampton Town Centre Hotel

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A hotel that actually has bath towels that wrap around your body. Most hotels have glorified hand towels.
2023년 10월에 4박 숙박함
답변 제공: Reception Team 님, 2023년 10월 31일
Dear Michael, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 - 훌륭해요

Kevan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely, attentive staff, well presented and nice food from the bar.
2023년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 10월 29일
Dear Kevan, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards, Northampton Town Centre Hotel

8/10 - 좋아요

Annina

2023년 10월에 1박 숙박함
답변 제공: nm 님, 2023년 10월 24일
Dear AnninaThank you for taking the time to leave some feedback on your stay with us.Kind regardsThe Northampton Town Centre Hotel