로비 좌석 공간

더 콘월 - 유서 깊은 호텔 여행 후기

3 out of 5
더 콘월 - 유서 깊은 호텔
39 Cameron St., Launceston, TAS

이용 후기

6.8
평점 10 - 훌륭해요. 641개 이용 후기 중 101개" "
평점 8 - 좋아요. 641개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 641개 이용 후기 중 159개" "
평점 4 - 별로예요. 641개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 641개 이용 후기 중 62개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

Seongju

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 가성비를 자랑하는 호스텔
론세스톤 공항에서 15불 짜리 공항셔틀버스를 타고 여기로 간다고 하면 다 알아듣고 바로 앞에 내려줍니다. 체크인 14시 전에도 창고에 짐 맡아줍니다. 부킹닷컴보다 싼 호텔스닷컴 앱으로 약간 할인 받아서 밤당 21불 꼴로 2인실 장기 이용했습니다. 공용 거실 겸 부엌에 여러 조리도구와 냉장고 있습니다. 시트 큰수건 베개커버 있고 쓰레기통 비워주고 휴지 채워줍니다. 선풍기 라디에이터 책상 옷장 등 어지간한 건 다 아기자기하게 있습니다. 위치도 완벽한 게 근처에 타운홀 우체국 도서관 시티 공원 있고 조금 더 걸으면 울월스나 콜스/케이마트 갈 수 있습니다. 와이파이도 특정 시간대 빼면 그럭저럭 괜찮습니다. 단점은 소리인데요, 이층침대가 겁나게 흔들리고 삐걱댑니다. 진짜 기침만 해도 위층 몸이 흔들립니다. 우체국 종탑이 15분 간격으로 울리는데 자정에도 미친 듯이 쳐댑니다. 그나마 새벽엔 시종만 칩니다. 그리고 주말 심야에 댄스 음악 소리가 울릴 수 있습니다. 그리고 안내판에 다른 언어는 있는데 한국어는 없는 게 다행.
2018년 11월에 25박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
무료 아님
무료 와이파이가 아니고 400메가 제한 무료주차도 아니고 노상주차 본인이 알아서 세워야 함

6/10 - 괜찮아요

Barb

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Check in was a breeze, amd the oom spacious, however water issues when showering

6/10 - 괜찮아요

Jumana

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location was good
답변 제공: John 님, 2023년 1월 9일
Thanks Jumana for your review much appreciated

8/10 - 좋아요

XiaoGang

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The history and closeness to the main centre.
답변 제공: John 님, 2022년 12월 24일
Thank you Richard, I am delighted that you had a memorable stay with us here at The Cornwall in Launceston. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back...Cheers and Merry Xmas The Cornwall Team.

10/10 - 훌륭해요

Tyson

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very central location and within walking distance of main shopping area
답변 제공: John 님, 2022년 12월 21일
Thank you, Tyson for your excellent feedback following your recent stay at The Cornwall in Launceston. Compliments of the season. We're delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon to The Cornwall...Cheers The Cornwall Team.

10/10 - 훌륭해요

Bruce

2022년 12월에 1박 숙박함
답변 제공: John 님, 2022년 12월 24일
Thank you Bruce for taking the time to review your recent stay with us at The Cornwall in Launceston. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to The Cornwall Hotel in the near future for another memorable experience...Cheers The Cornwall Team.

10/10 - 훌륭해요

Jess

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Clean and quiet. Very friendly staff who were happy to help
답변 제공: John 님, 2022년 12월 21일
Thank you, Jess I am delighted that you had a memorable stay with us here at The Cornwall in Launceston. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back...Cheers The Cornwall Team.

8/10 - 좋아요

Simon

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2022년 12월에 1박 숙박함
답변 제공: John 님, 2022년 12월 21일
Thank you, Simon for taking the time to share your recent experience at The Cornwall in Launceston. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon...Cheers The Cornwall Team

6/10 - 괜찮아요

Rob

2022년 12월에 1박 숙박함
답변 제공: John 님, 2022년 12월 21일
Thank you, Rob for your feedback following your recent stay at The Cornwall in Launceston. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable and productive. I look forward to having the opportunity to welcome you back again soon...Cheers The Cornwall Team.

10/10 - 훌륭해요

Barbara

2022년 12월에 1박 숙박함
답변 제공: John 님, 2022년 12월 21일
Thank you, Barbara for taking the time to review your recent stay with us at The Cornwall in Launceston. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to The Cornwall Hotel in the near future for another memorable experience...Cheers The Cornwall Team

8/10 - 좋아요

Hudson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great budget accommodation close to city
Considering the cost of the stay I’d say it was pretty good. Clean and tidy budget friendly and close to city so walking was easy. Free wifi, free parking, great service. Not the most modern of accomodations but I’d call it quaint, historic and on the heritage side of things. Basic facilities but adequate for a place to lay your head and have a good shower. Mini fridge, some snacks, tea and coffee. No microwave or hairdryer for those that need it though. Travelled with my mum to visit University campuses and we were both comfortable. Beware.. if you are from the mainland like us.. shops close early (like 4 to 4.30 ish) apparently it’s a Tasmanian thing but if you know then you can work around it, lovely view from our room too x
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 12월 5일
Thank you, Hudson. for your kind feedback following your recent stay at The Cornwall. I am pleased to read that your stay with us was enjoyable. I trust we will have the pleasure of welcoming you back again soon...Cheers The Cornwall Team

10/10 - 훌륭해요

Leo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

8/10 - 좋아요

Paula

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to shops.
2022년 12월에 1박 숙박함
답변 제공: John 님, 2022년 12월 4일
Thks Paula, Glad you enjoyed your stay

8/10 - 좋아요

Patrick

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful & friendly staff convenient and close to town for $90 for 3 of us I was pleasantly surprised
답변 제공: John 님, 2022년 11월 30일
ThksPatrick great you enjoyed your stay

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cheap room, not very clean
The price was cheap and parking was free and close. But the overall condition of the hotel wasn't great. It had a damp smell about it. The carpets were dirty and stained in the hallways leading to our room. In the room my kids found hairs in their beds it looked like the bed linen hadn't been changed just remade. Where you open the fridge on top where you put your fingers their was a gunky sludge like stuff sitting in their so it hadn't been properly cleaned for a while. The carpets were stained in multiple places beside the beds.
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 11월 30일
Thks Michael, for your review, you comments will be passed on to housekeeping, we do pride ourselves in providing a clean hotel

6/10 - 괜찮아요

Lily

좋아요: 직원 및 서비스
Going into this reservation I had not extremely high expectations, given the price paid. The person who greeted me was nice and able to get along with. I arrived into my room 25… with a massive whopping smell of cigarettes. No ventilation in the room what so over and for a hotel that had a sign up the front saying 350 dollar fine for smoking… you would have thought you wouldn’t come across the smell of it. The bathroom was in desperate need of a deep clean and a remodel. Didn’t feel like getting into the shower with out thongs on.. the room was fine otherwise, bed was comfortable. The smell of the smoke and the bathroom was the biggest let downs. Also everyone staying seemed to have no sense of when it was appropriate to be quiet. Not that it’s their control about who stays there etc, but could implement some ways to help improve it. Given reading other reviews, it seems like a regular thing. On another note, I understand the need to know roughly of when you would be arriving to your stay…. So I had received a message asking just after making the booking about what time I would arrive. I had replied and that was that. Following closer to my stay I had phone calls and multiple messages asking me about my arrival time. Including on the day of my arrival. Started to become frustrated at this after the third call. As well as the constant messages for a review??…. Especially asking for a 10?! Wasn’t gonna put one, but now I have.
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 11월 28일
Hi Lily Thanks for your review, we do ensure that our rooms are smoke free, I personally check every room prior to guests arriving, I will pass your comments on to housekeeping

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is in a good location, being close to the centre of town. Positive experience with the hotel staff and overall stay.
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 11월 26일
Thks Connor, I will pass it on to the staff, they do everything possible to make our hotel as enjoyable as possible

4/10 - 별로예요

Dane

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like location but that’s it…… it needs to be condemned, not family friendly and not real nice for backpackers
2022년 11월에 1박 숙박함
답변 제공: Customer Experience Team 님, 2022년 11월 20일
Thank you for taking the time to share your recent experience at The Cornwall. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

4/10 - 별로예요

David

출장 여행
별로예요: 직원 및 서비스
One of the few hotel options left when I travelled on short notice. Got in room 3 which faces the road and was insanely noisy. Bells from the church, garbage trucks from 5am, hotel staff hanging around the laundry. And the front door bangs all hours of the night. But other guests at the hotel are seasonal fruit pickers who either party and come in late or leave early for work. I left hotel early and trying to get a refund with the help of wotif (who have been great) but the hotel was not responding. The manager at the new hotel I went to use to manage Cornwall - he said they had a complaint about room 3 & 4 almost every night. Dont get fooled by the cheap room rate - just not worth it.
2022년 11월에 3박 숙박함
답변 제공: Customer Experience Team 님, 2022년 11월 20일
Thank you for taking the time to share your recent experience at The Cornwall. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

2/10 - 너무 별로예요

Marir

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room dirty snot, urine, Mould and dirty cup mugs marks and dust and ruffled beds shocking :(
2022년 11월에 1박 숙박함
답변 제공: Customer Experience Team 님, 2022년 11월 20일
Hi Marir, thank your comments and they are noted and will be passed on to housekeeping, management do check every room prior to guests arriving.

8/10 - 좋아요

Marilyn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was clean. One thing which was missing, no cutlery. Had plates and mugs. Coffee and tea was appreciated. Was asked prior to arrival, my time of arrival and any special reason for stay. For nothing.
2022년 11월에 2박 숙박함
답변 제공: Customer Experience Team 님, 2022년 11월 20일
Thank you for your excellent feedback following your recent stay at The Cornwall. We're delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Sincerely,Customer Experience Team

2/10 - 너무 별로예요

Ross

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you're visiting fir a holuday don't bother with this place. Our room was small, things were broken, paper thin walls so we could here everything. I suspect we were the only tourists, the rest were workers employed on a project who got up at 4.30 am and made lors of noise. My advice is stsy elsewhere.
2022년 11월에 2박 숙박함
답변 제공: Customer Experience Team 님, 2022년 11월 20일
I truly appreciate your comments following your recent experience at The Cornwall. Your feedback is invaluable and we will ensure we continue to look for ways to improve our services. I would be delighted to have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

2/10 - 너무 별로예요

Sam

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My family checked into the Cornwall and we couldn’t wait to check out. We’re not too fussy when it comes to basic accomodation but the one thing we do expect for our money is cleanliness. This was not the case. The bathroom was grotty. The walls need a good clean (dirty substances were on the wall above the towel rail and beside the shower, and behind the door there was dirty run marks of another substance, as well as some rubbish behind the bin. There was hair left inside the shower and bathroom. We also found a dirty spoon in one of the cups. The noise in the corridors was also an issue, it made it difficult to sleep and it was scary for our children. As we were leaving a trail of chips were scattered throughout the corridor and right down to the stairs. We sent an email outlining our disappointment and still haven’t had a reply!
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 11월 15일
Hi Sam your comments are noted and will be passed on to housekeeping, management do check every room prior to guests arriving, We have had a detailed look at Room 19 where you stayed and am surprised by your comments.

6/10 - 괜찮아요

Cindy

좋아요: 청결 상태, 직원 및 서비스
I would like to give a better review but unfortunately this hotel was more like a backpackers hostel with people doing laundry after midnight and then up playing music by 7am and making a lot of noise in the hallway without considering other guest this was groups of people not just one person the hotel is very tired and need some renos and our shower couldn't be turned off and ran constantly I will say our bed was comfortable though
2022년 11월에 2박 숙박함
답변 제공: John 님, 2022년 11월 15일
Thank you Cindy for your review, old hotels do present their challenges, I can assure you we do try very hard to make your stay as enjoyable as possible

6/10 - 괜찮아요

Abbie

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our bathroom light was out and was pitch black in there, thry couldnt fix it due to it being a weekend. No solution was offered. Also loud at night in the hotel and outside of it.
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 11월 15일
Hi Abbie, I'm sorry the light was not working the problem was with the switch, which was intermittent, I can assure you it has now been fixed

10/10 - 훌륭해요

Phill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, friendly efficient service at check in, historic hotel with plenty of character, large well appointed room and bathroom with great views. Excellent value for money.
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 11월 15일
Your Review says it all, we are not 5-star, but we try to do our very best with the longest continuously operating hotel in Australia to make your saty as enjoyable and productive as possible

4/10 - 별로예요

Colleen

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay as a last resort only!!
The foyer of the hotel was welcoming. The rest of it appalling. My room hadn't had a thorough clean in ages. The mattress was extremely stained with no mattress protector and was not comfortable. The hotel is occupied by many Fijian workers - very pleasant people - which makes the hotel more like a backpackers hostel. Cannot recommend this property at all.
2022년 10월에 3박 숙박함
답변 제공: John 님, 2022년 11월 15일
Im Sorry you felt this way, our staff do try hard to present our rooms in the best possible way they can, and your review is appreciated

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely old building built 1820 and love the history. Staff were very helpful and other patrons were polite. Short walk to main area where there are plenty of food/dinner choices . Remember it’s an old building with beautiful architecture.
2022년 10월에 1박 숙박함
답변 제공: john 님, 2022년 11월 15일
Thank you for your review, our staff try particularly hard to make your stay in the oldest continuously operating hotel in Australia as enjoyable as possible.

6/10 - 괜찮아요

Michelle

2/10 - 너무 별로예요

Scott

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. That was the only thing.woken up very early by hotel Patrons who think they own the place.greater by police 2 of the 3 mornings. Bad noisey plumbing throughput the night added to the experience.
답변 제공: John 님, 2022년 11월 10일
Sorry to hear the hotel was noisy, we have been at capacity for the last 2 months thankyou for the feedback

6/10 - 괜찮아요

Shanee

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Room was good for the price I would recommend that they have a deep clean of all carpet areas
2022년 11월에 1박 숙박함
답변 제공: John 님, 2022년 11월 9일
Thankyou for your reveiw we take your comments onboard

6/10 - 괜찮아요

Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Handy within the CBD of Launceston. Minor upgrades needed, but ok for ok overnight.
답변 제공: John 님, 2022년 11월 3일
Thankyou, yes we are working on those upgrades

4/10 - 별로예요

DEBRA

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Team Cornwall 님, 2022년 11월 3일
Thankyou for the review

4/10 - 별로예요

Yumiko

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is great. No see through window in the room. Not adequate bedding - no proper blankets
2022년 10월에 6박 숙박함
답변 제공: Team Cornwall 님, 2022년 10월 30일
We have a spare blanket and pillow in the wardrobe and reverse cycle, in future please raise it with staff, we are here to help

4/10 - 별로예요

Sullivan

좋아요: 직원 및 서비스
This time, very noisy people in near rooms. People up and down corridor, doors banging. Television not working properly.
2022년 10월에 1박 숙박함
답변 제공: Team Cornwall 님, 2022년 10월 30일
Sorry to hear that the noise was an issue, we have been fully booked for the last month and unfortunatly that means a lot of people in the hotel.

2/10 - 너무 별로예요

Peter

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing, quite afraid, especially for my kids safety
2022년 9월에 2박 숙박함
답변 제공: Customer Experience Team 님, 2022년 10월 17일
I find this quite offensive and also racist

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Launceston
Good but only a luggage lift . No Guest elevator .
2022년 10월에 1박 숙박함
답변 제공: Customer Experience Team 님, 2022년 10월 17일
Thanks for the kind rating greatly appreciated

4/10 - 별로예요

Julie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
John at reception was very helpful and went out of his way to help us But the hallway carpets were dirty and needed vacuuming, the room and hallways didn’t smell very good, the bathroom was dated cramped and the vanity was in need of repair.
2022년 9월에 1박 숙박함
답변 제공: Cornwall Customer Experience Team 님, 2022년 10월 5일
Thank you for your recent stay and your compliment on John.We truly appreciate your comments following your recent experience at The Cornwall. Your feedback is invaluable and we will ensure we continue to look for ways to improve our services. We would be delighted to have the opportunity to welcome you back again soon. Sincerely, Customer Experience Team

6/10 - 괜찮아요

Leanne

가족 여행
The rooms are very small and drab. The beds are not comfortable and there were other guests playing loud music in the hallways until 8pm. The shower was good and the hotel is close to the city park which was a nice place to visit.
2022년 9월에 1박 숙박함
답변 제공: Customer Experience Team 님, 2022년 10월 6일
Thank you for your feedback following your stay at The Cornwall. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. Thank you again.Sincerely, Customer Experience Team

2/10 - 너무 별로예요

Jacquie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

rob

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility has so much potential with its historical roots but has been let to completely run down and now attracts itinerant workers who are seeking cheap cheap accommodation regardless. Now this once great hotel is simply a dirty unclean, poorly maintained facility inhabited by noisy tenants who come and go at all hours of the day or night
2022년 9월에 1박 숙박함
답변 제공: Cornwall Customer Experience Team 님, 2022년 10월 5일
Thank you for taking the time to share your recent experience at The Cornwall. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. We do hope will have the opportunity to welcome you back again soon. Sincerely, Customer Experience Team

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Y
2022년 9월에 1박 숙박함
답변 제공: Customer Experience Team 님, 2022년 10월 17일
Thanks Daniel, I must say that 99.9% of the customers that stay and continue to comeback enjoy there stay, our staff do all they can to provide an enjoyable stay

6/10 - 괜찮아요

Mike

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is really dirty. Stay there if you like the historic aspect of being in one of Australia’s oldest hotels, but recognize that the carpets are really dirty and the place needs a fresh coat of paint.
2022년 9월에 1박 숙박함
답변 제공: Customer Experience Team 님, 2022년 9월 29일
Thank you for taking the time to review your recent stay with us. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. SincerelyCustomer Experience Team

4/10 - 별로예요

Mike

가족 여행
좋아요: 직원 및 서비스
The good thing was learning about this history and the guy on the front desk was awesome. However, we found someone else's hair in the bed when we got in to it and the bathroom and surfaces were grotty. The cheap price wasn't worth it.
2022년 9월에 1박 숙박함
답변 제공: Cornwall Customer Experience Team 님, 2022년 10월 5일
Thank you for taking the time to review your recent stay with us. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Sincerely, Customer Experience Team

6/10 - 괜찮아요

Deanne

가족 여행
좋아요: 직원 및 서비스
Gentleman on check in was very friendly, but our room was looking very tired. Shower pressure was great though. We were there pretty much to sleep for 1 night so was fine. Parking a bit difficult though when there is no free parking anywhere.
2022년 9월에 1박 숙박함
답변 제공: Customer Experience Team 님, 2022년 9월 29일
Thank you for taking the time to review your recent stay with us. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have improved our facilities and services. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. SincerelyCustomer Experience Team

4/10 - 별로예요

Hway

좋아요: 직원 및 서비스
별로예요: 청결 상태
Good stay. Warm. Noisy n unclean messy kitchen by some careless residents!? Need to be stricter on those bad residents!
2022년 8월에 3박 숙박함
답변 제공: Customer Experience Team 님, 2022년 9월 8일
Thank you for your feedback following your recent stay at The Cornwall. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable. I look forward to having the opportunity to welcome you back again soon. Sincerely,

2/10 - 너무 별로예요

Amie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff member who was very helpful & kind. Accommodating was old, run down, smelly. Horrible.
2022년 8월에 1박 숙박함
답변 제공: Customer Experience Team 님, 2022년 9월 8일
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We are delighted to learn that you had a memorable stay, and we appreciate your kind praise of our team members I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your time. We look forward to welcoming you back to The Cornwall in the near future.Sincerely,