로비 좌석 공간

힐탑 모텔 여행 후기

2 out of 5
힐탑 모텔
1709 Edgewood Road, Edgewood, MD

이용 후기

4.8
평점 10 - 훌륭해요. 703개 이용 후기 중 97개" "
평점 8 - 좋아요. 703개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 703개 이용 후기 중 97개" "
평점 4 - 별로예요. 703개 이용 후기 중 123개" "
평점 2 - 너무 별로예요. 703개 이용 후기 중 316개" "

4.8/10

청결 상태

5.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

4.2/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst!
Terrible ! Please do not go!
2017년 9월에 1박 숙박함

6/10 - 괜찮아요

Robert

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Lacretia L

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches in every room.
2024년 2월에 7박 숙박함

2/10 - 너무 별로예요

Alison

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jesus I can’t even start, I’ve never had a problem with motel 6/ usually clean enough for a shower and place to crash. We booked TWO rooms- both stank and neither shower worked at all. Floor was ripped and torn. I could not wait to leave
답변 제공: Manager 님, 2023년 12월 30일
Hello Alison, Thank you for choosing Motel 6 for your recent stay. We apologize for any inconveniences you experienced with the rooms and the shower. We appreciate your feedback and will address these issues with our team for immediate improvement. Your satisfaction is important to us and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Megan

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Megan, We're sorry to learn that your experience fell short of expectations. Please reach out to us directly so we can further address any feedback you may have.

2/10 - 너무 별로예요

PAT

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DON'T STAY HERE NOT RECCOMENDED
All we can say is ROACH INFESTED-NO AMENITY'S marginal house cleaning. Would NOT accept coupon or reduced stay (Hotel coupons Nov.-Jan 2023/24) Hotel's .com . booked @$56. Charged 64.95 + tax paid $145.50 for 2 night stay. Had to ASK for a chair for the room table, NO wash cloth's, No waste can in bathroom NO phone, killed 9 cockroach's day of check in. Housekeeping sprayed around room, killed additional 6 morning of departure spraying did nothing to reduce infestation. Put clothing inside plastic bags or back into vehicle to prevent carrying any back home. ZERO owners or managers on duty or available. Denied partial refund or reduction - attendant not authorized to reduce charges. WOULD NEVER recommend this place. Only positive thing it was pet friendly but no pet run/play area
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello PAT,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your time with us. We take matters of cleanliness and pest control very seriously and will address these concerns with our staff to ensure they adhere to our standards. We regret any miscommunication about the coupon and reduced stay, and we encourage you to contact our management directly for further assistance. Thank you for highlighting the pet-friendly aspect, although we apologize for the lack of a dedicated pet run/play area. We hope you will reconsider and give us another chance in the future.

10/10 - 훌륭해요

Billy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were really clean.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Billy,Thank you for recognizing the cleanliness of our hotel rooms. We take great pride in ensuring that our accommodations meet the highest standards of hygiene and cleanliness. We appreciate your positive feedback and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

robert

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 15박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello robert, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We take guest satisfaction seriously and we appreciate you bringing these concerns to our attention. We strive to continually improve our services and address any issues that arise. If you have any further feedback or would like to discuss your experience further, please reach out to our management team.

2/10 - 너무 별로예요

Andre

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Andre, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service, and we regret if this was not reflected in your experience. Your feedback is important to us, and we will use it to improve our services.

2/10 - 너무 별로예요

Kieran

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I showed up and the room was a complete mess. The mattress flipped upside down, dirt and bugs everywhere, and smelled awful. I immediately left and spent the night elsewhere.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Kieran ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 - 괜찮아요

Mildred

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Mildred, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Abdulganiyu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Abdulganiyu,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

Wolfgang

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In der 2 Nacht fand eine versuchte Homeinvasion ! statt Es wurde nicht einfach geklopft sondern an der Verbindungstürveriegelung gesägt! Ich stand mit der schweren Lampe die ganze Nacht um einen Einbrecher abzuwehren. Mein Sohn hatte die Polizei auf dem Handy um sofort dort anzurufen! - Schrecklich!
답변 제공: Manager 님, 2023년 9월 16일
Hello Wolfgang ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 - 별로예요

April 님, Rochester

출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While my sister and I stayed for only a couple of nights, it was horrible in the sense that there cockroaches in the room and they came out after being there for 5 minutes. While we were outside, you looked at the grass and it looked like it was alive. The roaches were in a major excess. We saw several rats and had overheard another customer complaining she had to chase 2 rats from her room. Also, the room looked nothing like the pictures. I believe them to be from another location. I will never stay at another Motel 6 again in my life.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello April,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 - 너무 별로예요

Joshua

단체 여행, 연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in went easy enough. Once we got past the offfice is where things got rough. There are broken appliances and furniture littering the walkways. When the key to my room didn't work, the night clerk let us in. Then informed us not to all leave the room all at once, so we didn't get locked out. Because the battery in the lock was dead. Once in the room light fixtures and TV were broken(tv still functioned but internal components could be seen from the front). Also realized that there were no towels in the room, went front desk and asked for 3, because there are 3 people in my room, the clerk said she could only give me 2. After disappearing behind a wall she came back 10 seconds later and said she had no towels, only house keeping had them and I would have to wait 45 mins for them to open.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Joshua, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Bobbie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy behind the counter was rude. I reserved 2 rooms to be side by side. They were on completely different sides of the hotel. Only 1 towel and wash cloth in each room. Asked for more and was handed toilet paper. One room was had a dog in it prior to our stay because it chewed items in the room up. Ned, dresser. Light didn't work right in the bathroom. Had to hold it on to work at first. We booked at a hotel with a pool and the pool there was closed up for awhile. You could tell that the rooms were used to live in. There was food and drinks left in the fridge in my room. There was multiple places that gauze and tape where maybe someone had blood drawn laying in the yard in front of my room. No smoke detectors in the rooms. If I would not have had my door locked from the inside house keeping would have walked right in. Check out was 11 and she was trying to get in my room at 8:15. There is sp much more that I could hit on. If i wouldn't have already paid for our rooms we would have found another place to stay I would never recommend this hotel to anyone. They are very miss leading as to what the hotel it.
답변 제공: Manager 님, 2023년 8월 26일
Hello Bobbie, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Kelly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We checked out about an hour n half after checking in. The toilet wobbled, dirty used soap in the tub, the tv didnt work, sockets either didnt work or sparked. Then we started seeing roaches so we NOPED rite out n went somewhere else. Would give negative stars if that were an option!!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Kelly, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Jean Claude

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have never seen as many roches as what I saw the few days I stayed in that motel. It was horrible. They were everywhere, on the bed, in the bathroom… If only those roches can share the bill with me😩😏☹️
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Jean Claude,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 - 훌륭해요

Sean

반려동물 동반 여행
좋아요: 청결 상태
Friendly and professional staff
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hi Sean,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

2/10 - 너무 별로예요

Eugenio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst motel ever
It’s in a very dangerous area full of cockroaches the roof was leaking it was raining. The bathroom was all wet because of the leak on the roof. Terrible. Terrible. Terrible
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Eugenio, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Receptionist was rude , yelled and refused to help. Room was smelly, wifi did not work , and there were large loud groups out front as well a lot of trash and people’s clothes, suitcases, children’s toys etc
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Joshua, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 - 너무 별로예요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2023년 7월 25일
Hello Melissa, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 - 너무 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was large and had a comfortable king size bed, microwave and refrigerator. Also, it was non smoking and did not smell of smoke!! Our TV did not work so they offered us another room. We checked it out and the TV did not work and the beds were not as good so we stayed with our original room. The Mexican restaurant was very close and good. Then the bugs came out. There were lots of bugs but we did not get any bites! We did not sleep much because of the bugs but managed. Will not go there again.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Patricia,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 - 너무 별로예요

Waldo

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Waldo,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Vicmary

반려동물 동반 여행, 가족 여행
I reserve a King bed and we recibed a 2 double beds. My husband and I slept separetly.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Vicmary,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our bed. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 - 너무 별로예요

Stacy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty Hotel
The Old Man Was Very Rude And What I Paid For Is What I Didn't Receive And When I Was Acomadated The Room Was Dirty And It Had More Than 10 Roaches That I Killed And Dead Roaches On The Floor And Killed 2 Spiders That I Didn't Even Recognize This Place Needs To Be Shut Down Asap
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Stacy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

joseph

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello joseph, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very friendly staff and clean room.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello kyle,Thank you for taking the time to share. We appreciate your feedback regarding our staff and also our room. We hope to see you again in the future. Thank you for your valuable business.

2/10 - 너무 별로예요

Jaya 님, Nottingham

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My reserved room was not cleaned. Housekeeping was gone for the day. There were no other kings beds avail, so I got a room with 2 twins and NO FRIDGE OR MICROWAVE
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Jaya, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 - 너무 별로예요

Alan

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid Motel 6 Edgewood MD at all costs
Bad location. Appeared to be residential tenants there which is never a good sign. There’s a restaurant/night club about 30 feet from the hotel and the music blares all night until 2:30am when the crowd spilled out of the establishment bringing loud commotion and they left food, empty drunk containers, and garbage all over the motel parking lot. I’m thankful my car didn’t get broken into and got out alive the next morning. I told the desk guy about it and he nodded and just gave me a look like yeah, that’s every Saturday here.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Alan, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Anita

가족 여행
별로예요: 숙박 시설 상태 및 시설
The stay was ok had problems with the wifi pool was not open
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hello Anita, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 - 훌륭해요

richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good for overnight stay, Very convenient from I-95.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hi Richard,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

4/10 - 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a leak in shower from up stair looked like the place was pieced together will never stay there again
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Joseph, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

2/10 - 너무 별로예요

Donald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Guy at the counter was very rude.. drunk people tried to get in my daughters room. Roaches and sheets were dirty
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Donald, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - 훌륭해요

gregg

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 20일
Hello gregg,Thank you for your valuable opinion regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 - 너무 별로예요

Vasilachi

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never will be back to this place
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 15일
Hello Vasilachi,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 - 별로예요

KEN

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 9일
Hello KEN, Hello KEN, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

Ramon 님, Cary

No upkeep at all. And needs major renovation.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 6일
Hello Ramon,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our renovation. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 4일
Dear Guest, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Eugene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roach motel
I had a roach crawling on me one was on the Mirror in the bathroom And another was at the foot of my bed. I want to 5 different rooms one didn't have no remote for the TV no cable No quilts on the bed No quilts on the bed And when you turn the fan on in the bathroom sounds like somebody's coming through the ceiling and And they have outdated furniture The non smoking rooms smell like smoke Stay away from that mouse roach infested hotel it's really bad over there and you can't sleep they got a club right there that's loud music all throughout the night into the daytime
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 21일
Hello Eugene, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Dawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches and no refund
We checked in at 4pm and laid down for a nap. My husband woke to find a roach crawling on him. We then notice 4 crawling on the walls. After watching them crawl around we decided that there was no way we would be able to rest. As we were packing up we counted 23 roaches all over the room. How many more would have come out after dark? We checked out at 5:30, contacted Hotels.com but they we not able to get us a refund.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 14일
Hello Dawn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - 좋아요

Mairene Madrid Flores

2023년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 3월 6일
Hi Mairene,Thank you for positively rating your stay!!Maz K.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 7일
Hello Ted,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 - 별로예요

Tyesha

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
There were roaches kept having to kill them there were one rag I asked for another one they told me they had none and to go wash it at the laundry room which was not free tried to get back in room my card was disconnected went to the lobby the reconnect I asked what happened and asked will it happen again the clerk said I don’t know and oh well and advised me that if I didn’t like it there were 4 more hotels around that I could go to it seems like people live here because everyone was territorial kids was knocking on doors it was just unprofessional dirty and a mess
2022년 12월에 2박 숙박함
답변 제공: Manager 님, 2022년 12월 14일
Hello Tyesha, Thank you for alerting us to a potential pest problem. We are investigating and treating to ensure this is an isolated incident. Any issue related to pest alerts is quickly addressed through professional treatment. I am sorry for your experience, and we appreciate your feedback. We hope to earn your business again and provide you with a superior experience.

2/10 - 너무 별로예요

Joshua

2022년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 2월 27일
Hello Joshua, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

Melvin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 23일
Hello Melvin,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Frances

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dump
The wall didn't even connect to the floor. There was a 1 inch space between the 2. No fridge,no shampoo,only 1 towel,no wash clothes,pubic hairs stuck on the blanket,free wifi didnt work,hair in the shower. They clearly don't care.Ive been to county jails that were fancier than this dump. Never will I stay here again I'd rather sleep iny car. A complete waste of money
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 21일
Hello Frances, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service was horrible and cleanliness of the place was disgusting. My tv didn't even work in the room.
2022년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 11월 1일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 - 괜찮아요

Godson

별로예요: 청결 상태, 직원 및 서비스
Front desk service is not good
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 31일
Hello Godson,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our service and front desk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 - 너무 별로예요

George

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heavy roach infestation
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 27일
Hello George, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.