객실 내 금고, 책상, 다리미/다리미판, 무료 WiFi

윈게이트 바이 윈덤 벨 에어 I-95 엑시트 77A/APG 에어리어 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 683개 이용 후기 중 186개" "
평점 8 - 좋아요. 683개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 683개 이용 후기 중 116개" "
평점 4 - 별로예요. 683개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 683개 이용 후기 중 63개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

GUN

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
이용하기 용이한 호텔
저렴하면서도 적당한 서비스 제공하는 호텔.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I like the convenience and staff friendliness . The hotel is very old and needs to be updated.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 21일
Hello April, We really appreciate that you take a time and write a review about your stay with us. Sorry we are not able to fully satisfied your stay with us. We are in process of updating it. Give us another chance during your next visit to town. Thanks

10/10 - 훌륭해요

Jasmine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall Good Will Come Back.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Hi Jasmine, We really appreciate your feed back. Thanks for taking time to place an review about your stay with us. You most welcome back again. Have a nice week.

10/10 - 훌륭해요

John

좋아요: 청결 상태
Everything was fine,
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 23일
Hello John,Thanks for your feedback. We really appreciate that you take a time to place a feedback of your stay with us. See you again during your next visit to town. Have a nice weekend. Thanks

4/10 - 별로예요

Rebekah 님, Deltona

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I saw this was a Wyndham hotel and booked it for my husband and I as we were coming into town for a wedding. When you first walk into the lobby, its nice, but you are smacked in the face with such a strong perfume smell. I am sensitive with smells, so it was an instant headache. I wanted to hurry and get to the room. The halls, doors, and chairs that were in the end section on the first floor are so dirty. The chairs are very worn and literally you can see black dirt on the arm rests. I would not even think about sitting in one. The doors were super dirty. We walked into the room and whew! Super outdated!!! The bed did look clean and was comfortable thank God! The particle board was all peeled off under where the fridge was and the bathroom...ayay...the shower was like a boat shower. The caulk underneath was coming out, mold and mildewy. The next day when we took a shower we realized their were no hooks, they had all fallen off the walls, whatever, when we got back to our room later that day we realized someone stuck one back up on the bathroom wall, but was still falling off. Overall, this place needs a major facelift! I would not stay again, I would def look for a cleaner more updated place.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 17일
Sorry for we are not able to satisfied your stay with us. You stayed with us for 3 nights but you never mention any issue to front desk what you mention in review. If you inform us we will try take care of it to make you happy. We are in process of facelift of the property.

6/10 - 괜찮아요

Brian

좋아요: 청결 상태, 직원 및 서비스
Loud music from people hanging out in the parking lot.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 10일
Sorry for that. You stay for 5 nights with us but you never inform about that issue. If you inform us than we will take care of it. Also not even we receive complain from other guests too who had room on that side too. Next if stay with us please inform about any issue we will try to take care of it.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet room. Normal hotel stay.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Thanks for taking time to place an review about your stay with us. We are happy that you enjoyed your stay with us. See you again

10/10 - 훌륭해요

Yolanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the fact that they had a washer and dryer on the first floor. This is a nice touch if you need it.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Hi Yolanda, Thanks of taking time to experience your stay with us. We are happy that you enjoyed your stay with us. See you again during your next visit in town.

4/10 - 별로예요

Harleigh

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The only thing saving this property was the staff was very friendly. First we were disappointed that the pool was closed as my children were really looking forward to it. Then when we pulled open the pull out bed there was a dirty sock folded into it, indicating it had not been cleaned. In the morning when i went to shower I found a bloody spot on the shower wall... then the curtains had mildew and coffee stains.
답변 제공: GM 님, 2024년 2월 15일
Hi Harleigh, Sorry that you disappointed with your stay with us. Our pool is closed is already mentioned on site from November 2023 due to maintenance. May be you miss to see on site. Other issue you mentioned, you never inform us during your stay and not even at time of checkout. If you mention us than we are happy to move you to a different room.

6/10 - 괜찮아요

Jason

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 15일
Hi Jason, Thanks for taking time to place an feed back about your stay with us.

8/10 - 좋아요

nina

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I heard they are doing fix ups in the hotel. I liked what the front entrance looks like but the hotel doors need painting/elevators badly and furniture needs updating.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 15일
Hi Nina, Thanks for your feed back. We are appreciate your suggestion and we will inform our upper authority about it.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean hotel. Staff was very friendly. I would definitely stay here again
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 15일
Hi Nancy, We appreciate your positive feedback and are thrilled that you had a great experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

8/10 - 좋아요

B

2024년 1월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 23일
Thanks for giving us 4 rating out of 5. We are happy that you enjoyed your stay with us. We just miss by 1 point to get 5. If you mentioned that where we miss it than its really help us to improve in that side. Please give us another chance during your next visit in town. Have nice weekend.

10/10 - 훌륭해요

henry 님, waldwick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good hotel.I will comeback
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 18일
We really appreciate that you take a time to place and review about your stay. Also we are happy that you enjoyed your stay with us. You are most welcome and see you again.

10/10 - 훌륭해요

Tirtha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Hi Tirtha We appreciate your positive feedback and are thrilled that you had a great experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

10/10 - 훌륭해요

Lucy

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Hi Lucy We appreciate your positive feedback and are happy that you had a enjoyed your stay with us. Thanks for taking time to share your experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

10/10 - 훌륭해요

Eubule

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The toilet was unstable
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Hi Eubule, We appreciate your positive feedback and are thrilled that you had a great experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

10/10 - 훌륭해요

Kristie

출장 여행, 가족 여행
좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Hi Kristie, Thank a lot for taking time to share your experience about your stay with us. We really happy that you enjoyed your stay with us. We look forward to welcoming you again in the future. Thank you for choosing our services!

2/10 - 너무 별로예요

Tori

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Sorry for inconvenience. You didn't stay with us. You just checked in and then you checked out without telling us about any issue. We offer you room move but you didn't accept too. So we don't understand what happen.

2/10 - 너무 별로예요

Enid

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Sorry for any inconvenience. You checked in and checked out on same day without mentioning any issue. You only mentioned us that we decide to go continue our travelling. So we inform you that it will be tonight charges and we will refund you 2nd night charges but you have to call third party who through you book it due to its prepaid reservation.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 28일
Thank you for your outstanding 10-star review! We're thrilled to hear that you had such a wonderful experience at our hotel. Our team is dedicated to providing top-notch service, and your feedback reaffirms our commitment to excellence. We can't wait to welcome you back for another exceptional stay in the future. Your support is greatly appreciated!

6/10 - 괜찮아요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 28일
We appreciate your 3-star review and value your feedback. If there are any specific aspects of your stay where we can improve and earn that extra star next time, please feel free to share your insights. Your comments help us enhance our services, and we look forward to providing you with an even better experience on your next visit. Thank you for choosing our services.

2/10 - 너무 별로예요

Leigh

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow where do I begin? 1. Pool under maintenance. These things happen but having a child with autism gives limited voices. Place had an indoor pool. 3 rd day in, went to see pool; closed. Would've appreciated signage about pool at front desk, we could've gone elsewhere 2. Last night in room, there was a child running up and down hall, pulled fire alarm. Fire alarm went off for hours
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 28일
Sorry to hear that but about pool it already mentioned on site may be you miss to see that at time of booking you made. Sorry for alarm off, child did it so what can we do? You stayed with us 4 nights and you did not complain about any issue.

2/10 - 너무 별로예요

Laura

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 28일
Thank you for taking the time to leave your feedback. We value your input and are committed to continuously improving our services. If there are specific concerns you'd like to discuss or areas where we can enhance your experience. You didn't complain at front desk too about any issue.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: GM 님, 2023년 12월 22일
Dear Kelly, Thank you for your outstanding 10-star review! We're thrilled to hear that you had such a wonderful experience at our hotel. Our team is dedicated to providing top-notch service, and your feedback reaffirms our commitment to excellence. We can't wait to welcome you back for another exceptional stay in the future. Your support is greatly appreciated!

10/10 - 훌륭해요

Mayra

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 4일
We appreciate your positive feedback and are thrilled that you had a great experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

10/10 - 훌륭해요

Wilton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Non at this time
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 22일
We appreciate your positive feedback and are thrilled that you had a great experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

6/10 - 괜찮아요

Tiesha

가족 여행
별로예요: 직원 및 서비스
Housekeeping said my room was trashed. I made sure that we cleand the room before wè checked out. The trash was pilled together and the towls were pilled in the bathroom when left. Also the pool did not work. It was 6 of us and they only gave us 2 towls and wash clothes. And when asked for me we were only gave towles. They charged me $20 for a trashed room that wasn't trashed.
답변 제공: GM 님, 2023년 12월 22일
Sorry for inconvenience, Our pool is closed it already mentioned online. Trash in room every where, and only you stayed one night. Due to room was trashed that why we charge you 20 for extra cleaning.

6/10 - 괜찮아요

Brenda

가족 여행
좋아요: 직원 및 서비스
Not too clean
The shower stall had hair in it. The toilet lid was dirty. I had to wipe the dust off the coffee maker and clock. Trash on the floor by night stand.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 22일
Dear Brenda, Thank you for taking the time to share your feedback and for your 6-star review out of 10. We appreciate your input and are committed to improving our service to make your next stay even more enjoyable. If you inform us about issue we are happy to move you to another room. Your comments are valuable, and we look forward to serving you better in the future.

10/10 - 훌륭해요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice enough place very clean, staff was extremely nice. was good too. We would stay again😊
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear Carolyn, Thank you for choosing our hotel and for your outstanding 5-star review. We are thrilled that you had a fantastic stay. Your satisfaction is our top priority, and we can't wait to welcome you back in the future for another exceptional experience.

8/10 - 좋아요

Robert

2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 22일
Dear Robert, Thank you for choosing Wingate by Wyndham Bel Air I-95 Exit 77A / APG Area for your recent stay and for taking the time to share your feedback in a 4-star review. We are delighted to hear that you enjoyed your stay with us. We truly appreciate your review and the opportunity to host you. We look forward to the opportunity to welcome you back to Wingate by Wyndham Bel Air I-95 Exit 77A / APG Area in the future. If you have any specific suggestions or if there's anything we can do to make your next visit a 5-star experience! Thank you again for your support, and we hope to have the pleasure of serving you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall very good, especially considering the price
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
We appreciate your positive feedback and are thrilled that you had a great experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worse hotel
It was terrible the pool wasnt opened . They didnt have breakfast like they say the rooms were dirty. And we were not happy at all
2023년 11월에 2박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 11월 6일
Dear guest,We deeply regret that your recent stay fell short of your expectations. We sincerely apologize for the pool closure, the breakfast inconvenience, and any cleanliness issues you encountered. Your feedback is invaluable, and we are committed to addressing these issues promptly to ensure a more satisfying experience for all our guests. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 11월 6일
Dear guest,Thank you for your wonderful 8-star review! We're thrilled to hear that you had an enjoyable stay with us. Your positive feedback is a great source of motivation for our team, and we're committed to maintaining the high standard of service that made your visit special. We look forward to welcoming you back for another fantastic experience in the near future.

2/10 - 너무 별로예요

Kimberly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very upset pool was closed
2023년 11월에 2박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 11월 6일
Dear Kimberly,We understand your frustration with the pool closure, and we sincerely apologize for any inconvenience. Pool maintenance is essential, and we'll strive to communicate such situations better in the future. We hope to have the opportunity to make it up to you on your next visit.

6/10 - 괜찮아요

Sridhar

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 11월 3일
Dear Sridhar,Thank you for taking the time to share your feedback and for your 6-star review out of 10. We appreciate your input and are committed to improving our service to make your next stay even more enjoyable. Your comments are valuable, and we look forward to serving you better in the future.

6/10 - 괜찮아요

Ann

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
We appreciate your 3-star review and value your feedback. If there are any specific aspects of your stay where we can improve and earn that extra star next time, please feel free to share your insights. Your comments help us enhance our services, and we look forward to providing you with an even better experience on your next visit. Thank you for choosing our services.

4/10 - 별로예요

Thom

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty, weathered hotel. Staff was nowhere to be found at check in at 7PM. Broken furniture in the room. Would not recommend to an enemy
2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 24일
We are deeply sorry to hear about your disappointing experience during your stay at our hotel. This falls far below our usual standards of service and quality, and we sincerely apologize for any inconvenience you faced.We take your feedback seriously, and we are investigating the issues you mentioned. Our guests' comfort and satisfaction are our top priorities, and it's clear that we fell short in this instance. Please know that we are taking immediate steps to address these concerns and prevent them from recurring.We hope you can find it in your heart to consider giving us another chance in the future. We would appreciate the opportunity to make it up to you and provide the exceptional experience that you deserve.Thank you for bringing these issues to our attention, and we are committed to working on improvements based on your feedback.

4/10 - 별로예요

Katie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel wasn’t great. It was cheaper than many in the area so I guess we get what we pay for. Poor breakfast, bad smell. Would not stay here again
2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 24일
We appreciate your feedback and apologize for not meeting your expectations during your stay. We take your comments seriously and will use them to improve our services. We understand your concerns about the breakfast quality and the unpleasant odor, and we will address these issues to enhance the overall experience for our guests. We're committed to providing better value for your money in the future and hope you might reconsider staying with us again, allowing us the opportunity to provide a more enjoyable stay. Thank you for sharing your thoughts, as they help us strive for continuous improvement.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beware of bad odors and lack in cleanliness
this was the worst hotel I’ve ever stayed at. We arrived late at night thankful for a place to lay our heads. Before we even got to our rooms, the hallways and elevator reeked of marajuana. Once we got into the room we were surprised by the size of the suites- they were massive! However, that did nothing to cover the pungent odor. My best guess it was stale urine. The beds were clean and odor free, but the sink, toilet and shower area needed updating and a lot of bleach. In the morning we headed down for the breakfast. Not many choices, and certainly no gluten free options. The coffee had only 2% milk with no creamer options. Sadly, we left feeling only slightly refreshed after a long day of traveling. Please bring back customer service and pride in hospitality Wyndham, this hotel gets zero stars from me and my family.
2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 24일
Dear Anonymous Customer,We appreciate your feedback and are grateful that our staff could assist with your late-night check-in. We deeply regret the unpleasant odor you experienced during your stay. Please be assured that we do not condone any illegal activities on our premises. If you could kindly provide your name or room number, we would promptly investigate the issue in the specific room to maintain our high cleanliness standards.Typically, our rooms meet Wyndham standards, and our breakfast service is aligned with those standards. We apologize for falling short during your visit. In the future, please don't hesitate to inform our front desk of any concerns, and we will make sure you are accommodated in a clean and comfortable room.We sincerely apologize for any inconvenience you encountered and hope you might consider another stay with us in the future. Your feedback is invaluable for our continuous improvement.

4/10 - 별로예요

Bryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sheets had some blood stains which was gross. And housekeeping came in before checkout to clean the room. Three times they tried to come in before checkout time.
2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 24일
We are truly sorry to hear about your recent experience during your stay with us. Your feedback is essential in helping us improve our services. We deeply apologize for the issue you encountered with the bed linens; this is unacceptable, and we have already taken steps to ensure this does not happen again.Furthermore, it is unfortunate that our housekeeping staff attempted to enter your room multiple times before your checkout time. We will review our procedures to prevent such inconveniences for our guests in the future.Your comfort and satisfaction are our utmost priorities, and we hope you might consider giving us another opportunity to provide you with a better and more enjoyable stay. Thank you for sharing your concerns with us.

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: RK 님, 2023년 10월 21일
Dear Sharon,Thank you for choosing Wingate by Wyndham Bel Air I-95 Exit 77A / APG Area for your recent stay and for taking the time to share your feedback in a 4-star review. We are delighted to hear that you enjoyed your stay with us. We truly appreciate your review and the opportunity to host you.We look forward to the opportunity to welcome you back to Wingate by Wyndham Bel Air I-95 Exit 77A / APG Area in the future. If you have any specific suggestions or if there's anything we can do to make your next visit a 5-star experience!Thank you again for your support, and we hope to have the pleasure of serving you again soon.

4/10 - 별로예요

Louise 님, East Williston

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs to be updated and improved
2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 21일
Dear Louise,We extend our sincere apologies for any inconvenience during your stay. Our recent upgrades include the lobby, LED lighting, new carpet, and exterior. Further improvements are underway to enhance your experience during your next visit.Your feedback is invaluable; thank you for sharing it.Best regards

10/10 - 훌륭해요

Edward

2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 11월 5일
Dear Edward,We appreciate your positive feedback and are thrilled that you had a great experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful! Run!
The hotel was dirty and smelly! My first room smelled like a swamp. The wallpaper was peeling and there were mold stains on the wall. The floor was dirty and not vacuumed. I requested to move rooms. The next room was slightly cleaner, but the AC unit made an awful screeching sound. I pulled down the sheets to inspect them to find they had been used! There was hair in the bed and stains on the sheets. I went to the front desk and requested new sheets. The front desk person seemed annoyed but begrudgingly went to the back to get me sheets. It was really late so I did not have the option of changing hotels. There were two fights outside that night and the police were called. Apparently some individuals were armed. That was followed up by a random person knocking on doors in the middle of the night trying to enter rooms.
2023년 10월에 2박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 26일
I want to offer my sincerest apologies for the extremely disappointing experience you had during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and the issues you encountered are inexcusable.I completely understand your frustration with the room conditions, the AC unit, and the cleanliness. This is certainly not the experience we strive to provide, and I am deeply sorry for any inconvenience you faced.The disturbances outside the hotel are equally concerning, and your safety is a priority. We are taking steps to enhance security measures and prevent such incidents from happening in the future.Your feedback is invaluable, and we are committed to making the necessary improvements to ensure that your next visit exceeds your expectations. We truly hope you'll consider giving us another chance to provide you with a more pleasant and comfortable stay. Please reach out to us directly when planning your return, and we'll make sure to make it a memorable one. Thank you for bringing these concerns to our attention.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 26일
We appreciate your positive feedback and are thrilled that you had a great experience. We look forward to welcoming you again in the future. Thank you for choosing our services!

2/10 - 너무 별로예요

Daniel

2023년 10월에 1박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 11월 3일
Dear Daniel,Thank you for sharing your feedback, and we apologize that your stay did not meet your expectations. We take your comments seriously and are committed to improving our service. Your input will help us make the necessary changes to ensure a better experience in the future.We appreciate your business and hope to have the opportunity to serve you better on your next visit.

8/10 - 좋아요

audrey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was fine, as expected for budget
Hotel was fine. Breakfast was basic, but enough. Printer didn't work so I had to hand copy some information I needed, so that was a hassle. Staff was personable and friendly.
2023년 9월에 2박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 26일
Thank you for sharing your feedback. We're pleased that you found the hotel fine and the staff friendly. We apologize for the inconvenience with the printer and appreciate your understanding. We'll work on improving our services to enhance your experience on your next visit.

8/10 - 좋아요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wyndham Hotel 😊
The staff were amazing. They were patient and kind. Wanted to move our room, they kindly did so. It's an older hotel but will be renovated soon. Once the renovation starts I can give an A+ rating. They did their part to be very accommodating.
2023년 9월에 5박 숙박함
답변 제공: General Manager, Wingate by Wyndham Bel Air 님, 2023년 10월 26일
We're grateful for your positive feedback and your understanding about the ongoing renovations. It's wonderful to hear that our staff's kindness and accommodation made your stay enjoyable. We look forward to welcoming you back after the renovations with an A+ experience! Thank you for your support.