If you like rude staff, THE slowest & most ridiculous elevator in any hotel AND an uncomfortable bed, book here! If you prefer to be treated kindly, sleep in a decent bed and not wait for elevators that pass your floor twice before the door opens, please do yourself the favor of booking somewhere else. Add in that the hallways are kept at about 75 degrees so while you wait, it’s rather warm ….certainly highly disappointed this is a Hilton because it’s not up to their usual standard