Dear Seunghyun, Thank you for noting our great location despite your stay just being okay overall. I'm very sorry that our sofabeds were not to your liking. We appreciate your feedback as it allows us to monitor and improve the guest experience. Thank you for choosing us and for your time in reviewing our hotel. Sincerely, Seto Tjahjono General Manager

Dear Siu, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression from the moment they walk into our property; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Hai Nguyen, GM

Dear Victoria, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, convenient location and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Hai Nguyen, GM

Dear Hom, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, family friendliness, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Hai Nguyen, GM

Dear Jose A, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Hai Nguyen, GM

Dear Dawn, We are all ears whenever guests use the word "perfect" regarding their stay at our Homewood Suites! Thank you so much for your business and for letting the team know how much you enjoyed your time with us. Please come back soon. Best, Hai Nguyen, GM

Dear Jeffrey, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve. Sincerely, Hai Nguyen GM

Dear Daniel, We take any pest issues extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind. Not only do staff members perform thorough inspections when cleaning the rooms and anytime a guest reports a potential issue, but the hotel also contracts a third-party vendor for preventative pest control monthly. Additionally, random inspections are provided by the Health Department on a semi-annual basis to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Hai Nguyen, GM

Dear Sheri, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Hai Nguyen, GM

Dear Kaz, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, Hai Nguyen GM

Dear Glendys, Thank you so much for your 5 out of 5 review. We appreciate your business and we are so happy that you enjoyed your stay with us. We hope the next time you are in the area, you decide to stay with us again.

Dear Neal, thank you for taking the time to leave a review. It sounds like you had a positive experience overall. If there is anything specific, you'd like to share or discuss about your stay, feel free to let me know.

Dear Sheri, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel and its fabulous location. Thank you for your suggestion on how we could improve our hotel; I have taken note. We hope to always be your hotel of choice in the area. Best, Hai Nguyen, GM

Dear Rose, Thank you for taking the time to leave us a 5 out of 5 review. We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you stay with us and we hope to welcome you back soon.

Dear Usman, We appreciate your kind words! Thank you for letting us, and other travelers, know how much you enjoyed your time at the Homewood Suites Springfield. We loved hosting you and hope to do so again someday. Best, Hai Nguyen, GM

Dear Ragab, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Hai Nguyen, GM

Dear Juliette, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Hai Nguyen, GM

Dear Changrong, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Hai Nguyen, GM

Dear Robert, Thank you for your 5 out of 5 rating. We are so happy that you enjoyed your stay with us. We hope the next time you are in the area, you decide to stay with us again.

Dear Deborah, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Hai Nguyen, GM

Dear Vito, We take great pride in maintaining a high level of cleanliness throughout our property, and we are pleased to hear that you have noticed our efforts. Your positive feedback means a lot to us, and we are grateful for your support as our valued guest. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again in the future. Best, Hai Nguyen, GM

Dear Rhyan, Thank you for sharing your kind review, including recommendations for improvement. It allows us to serve our guests better. I’m glad you found our location convenient and our breakfast delicious. We hope to be your hotel of choice whenever you return to the area. Best, Hai Nguyen, GM

Dear joseph, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Hai Nguyen, GM

Dear Ramin, Thank you for taking the time to leaving your review. We are glad you enjoyed your stay. We hope to welcome you back in the future.

Dear Arjun, Thank you for taking the time to leave us a 4 out of 5 review. We are delighted that you enjoyed your stay with us. It was great having you stay with us, and we hope to welcome you back in the future.

Dear Hae-jung,Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your frustrations with our parking fee. We hope this will become the first of many visits.Best,Hai NguyenGeneral Manager

Dear Roger,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best,Hai NguyenGeneral Manager

Thank you for taking the time to leave us an amazing 10 out of 10 review. We're delighted to hear that you found our hotel to be the perfect location for your New Year's Eve and you found it clean and comfortable. It was a pleasure having you stay with us and hope to welcome you back soon.

Thank you for taking the time to leave us a perfect 10 out of 10 review. We're delighted that you enjoyed your stay. It was a pleasure having you stay with us and we hope to welcome you back soon.

Dear Masika, I sincerely apologize for the experience that led you to leave a 1 out of 5 review. We deeply regret any inconvenience or dissatisfaction you encountered during your stay.

Dear Maya,It is wonderful to hear that you enjoyed your stay and our area. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Hai NguyenGeneral Manager

Dear Keith, We want all of our guests to feel comfortable during their stay, and we apologize that this was not the case for you. If you happen to visit the area again, we hope to provide a better experience for you. Thank you for choosing to stay with us. Sincerely, Hai Nguyen, GM

Dear benyam, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Hai Nguyen, GM

Dear Rebecca, Thank you so much for your glowing 10 out of 10 review!! We are thrilled to hear that you enjoyed your stay. It was our pleasure to have you here and we hope to welcome you back in the future.

Dear Stella, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Hai Nguyen, GM

Dear Lana, Thank you for acknowledging our nice hotel even though you did not find our parking situation to your liking. We appreciate our guests taking the time to provide us with valuable feedback, both positive and opportunities for improvement, and this fosters enhancement for future stays. Thank you for taking the time to share your review. Sincerely, Hai Nguyen, GM

Dear Kabeer, Thank you so much for your review. I'm glad you had a good stay. We look forward to welcoming you back in the future.

Dear Kristen, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Hai Nguyen, GM

Dear Robert,We are happy to hear from you and value your kind review. It is lovely to hear that you enjoyed our comfort, cleanliness, and breakfast. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area.Best,Hai NguyenGeneral Manager

Dear Anonymous,I apologize deeply for the inconvenience caused during your anniversary stay. We understand that it may have disrupted your comfort and we are truly sorry for that. We value your feedback and have taken it into consideration to improve our services. Our team is constantly striving to enhance our guests' experience, and we hope to have the opportunity to make it up to you in the future with a perfect stay. Thank you for choosing us, and we look forward to serving you again.Sincerely,Hai NguyenGeneral Manager

Dear Raymond, Thank you for taking the time to share your feedback with us. We hope to welcome you back soon for an even more memorable stay.

Dear Betsy, we are thrilled that we provided you with a comfortable stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review.

Dear COREY, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Hai Nguyen General Manager

Dear Anonymous, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Hai Nguyen, GM

Dear Hamed,Our mission is to exceed our guests’ expectations, so I apologize that you did not enjoy your time with us. Thank you for your review and we hope to have the opportunity to provide a more pleasurable experience on a return trip to our area. Sincerely,Hai NguyenGeneral Manager

Dear David, Thank you so much for your 5 out of 5 rating. We are so happy to hear that you enjoyed your stay. Your feedback is so important to us, and it means a lot.

Dear Aleksandr, Thank you very much for your outstanding 5 out of 5 review. We are delighted to hear that you enjoyed your stay with us. Your feedback means a lot to us.

Dear Ashley, Hearing that guests have no complaints about our hotel will never get old! Thank you so much for being our valued guest and for taking the time to share this positive review. We hope that anytime you return to Springfield our Homewood Suites will be your hotel of choice. Best, Hai Nguyen General Manager