로비 좌석 공간

레드 루프 인 & 스위트 스타포드 여행 후기

2 out of 5
레드 루프 인 & 스위트 스타포드
153 Garrisonville Rd, Stafford, VA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 390개" "
평점 8 - 좋아요. 1002개 이용 후기 중 381개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 134개" "
평점 4 - 별로예요. 1002개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 43개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Gail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
bedside lights and outlets were not working
2024년 3월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 28일
Dear Gail,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. I was sad to read your experience was hindered by the bedside lights and outlets not working. Thank you for bringing this to our attention. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

HUGO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location.
2024년 3월에 3박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 21일
Dear Heather,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Stafford. I am glad to read that you were pleased with our location, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Maria L. 님, BETHESDA

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 5일
Hello Maria,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Stafford. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Jean

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The carpet Near the bed wasent vaccum. Haïr in thé bathroom. The resto bar Near Play loud music until 3 am and people speak loud returning to their Room at 3 am and all the Truck Who left the bar make noise. We left at 4 45 and have and hour to sleep
2024년 2월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 3월 2일
Hey Jean,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Stafford. I'm sorry to hear that you weren't able to get a good night's rest due to the noise you indicated you encountered. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 - 별로예요

Clay

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's rated a 2 star hotel for a reason and I understand that is why they are able to be cheaper than the countless other hotels in the area. After staying there, I'm thinking the 2 stars may have been from the coroner's uniforms that were probably there earlier removing the bodies from the room. At least, that's what it looked like walking in. Huge stains on EVERYTHING~! The bed comforter was so nasty with stains, it looked like it had a pattern on it. The shower walls looked like hair was growing on it and the soap dish area was 3 different colors of which, none were clean color. I washed up in the sink, slept with my clothes on and put a t-shirt over the pillow under head. You want cheap and don't mind nasty, this is the place for you. Never again for me and I'll pay the $15 difference for a hotel a block away next time I'm working in that area.
2024년 2월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 2월 9일
Dear Clay,We are sorry to hear your recent experience at the RED ROOF INN & SUITES STAFFORD did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the stains on the amenities, hair in the shower and the other concerns you described. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Sandra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 4일
Hello Sandra,I sincerely apologize that your stay at our Red Roof Inn Suites Stafford didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

6/10 - 괜찮아요

Melinda 님, ft Eustic

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
This is not based on your associates. Everyone was very nice. Your property really needa a face lift. Time to bring ut up to date with other hotels around you. Its very old looking and smells they same way in the rooms musty and old
2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 31일
Dear Melinda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. It's great to hear that you found our staff to be nice. However, I sincerely apologize for the upkeep of the location and the odor you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 - 별로예요

Robert

2023년 12월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 11일
Hello Robert,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Stafford was disheartened to see your stay resulted in a 4/10 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed that we fell short with you. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Red Roof management

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 9일
Hello Robert, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

8/10 - 좋아요

Constance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok.
2023년 12월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 5일
Hello Constance, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I appreciate your 4/5 score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always friendly and rooms are always nice.
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 11월 28일
Hi Deborah,Thank you for telling us about your recent visit to RED ROOF INN & SUITES STAFFORD. It's rewarding to read that our friendly staff and nice rooms met your standards. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Our team at Red Roof look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Sadie

좋아요: 청결 상태, 객실의 편안함
Nice place, comfortable - no frills for sure. VERY noisy, too close to the roads and guests below were blasting music well past midnight
2023년 11월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 11월 22일
Hi Sadie,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Stafford. It's nice to read that you found our hotel to be comfortable, however, please accept our apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - 훌륭해요

Shelisa

2023년 11월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 10일
Hello Shelisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Stafford and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 21일
Hello Lori,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

MICHAEL

OMG- I couldn’t stay here-I had to leave. Sheets were dirty, didn’t fit the bed, didn’t sweep, smelled bad, electrical sockets taped with masking tape. It was horrendous!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 18일
Hello Janet,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Shelisa

2023년 11월에 1박 숙박함
답변 제공: Dannnielle Rediresponse Specialist 님, 2023년 12월 5일
Hello Shelisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 - 괜찮아요

molly

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was right and staff were very attentive. The property definitely needs updated. I’m not too persnickety about hotels/motels, but this place needs a good scrubbing. Overall it was fine, but probably won’t stay again.
2023년 11월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 16일
Dear Molly,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. We are happy to read that the price was affordable and the staff were attentive, however, we are sorry that the upkeep of the property was not to your standard along with the unclean state of the property. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Have a good day.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Natasha

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 12일
Thank you for taking a moment to rate your experience, Natasha. The staff at the Red Roof Inn & Suites Stafford and I appreciate your 3/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Gregg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay for the price. Room was clean, staff friendly, no problems there. Was only there two nights and didn't need room cleaned so can't comment on that. However, the live music coming from bar across the street was pretty loud on Saturday night, might be a consideration for some.
2023년 11월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 10일
Dear Gregg,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. We apologize about loud noise disturbance that disrupted your stay from across the street. Our front desk team will be reminded to address noise complaints promptly in the future. We are happy to read that the price was affordable, the cleanliness of the room was to your standard and the staff were friendly. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Teresa

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in and given a room key to a room that was already occupied. Second room reeked of cigarette smoke. Third room full of dog hair. I’ll pay a pet upcharge in a neighboring hotel next time. Second day took soiled towels but never given clean towels. Sofa cushions torn and dirty and had to cover with my own blanket. Then found an acrylic nail on the floor buy the bed that was not there the first day. Never again!
2023년 11월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 9일
Thanks for sharing your feedback with us, Teresa. The team at our Red Roof Inn & Suites Stafford was saddened to see that we failed to provide you with a satisfactory stay. You stated that the first room was occupied and the second room had an unpleasant odor. This, along with the dirty sofa cushion and your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Alain

2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 2일
I appreciate the time that you took to share your sentiments with us, Alain. Our team at the Red Roof Inn & Suites Stafford appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services.Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Claudia

2023년 10월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 20일
Hello Claudia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 - 좋아요

Luz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 30일
I appreciate the time that you took to share your sentiments with us, Luz. Our team at the Red Roof Inn & Suites Stafford appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Alicia

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Room was nothing special but it did the trick for one night. No carpet, the bed was creaky and hard, and the couch wasn’t comfortable. The hotel’s own website says portable cribs are available- they are actually not. Thankfully the hotel called me before our stay, and we brought our own. For what it’s worth, I called two other hotels nearby and they also didn’t have cribs. Also, there’s no elevator.
2023년 10월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Speciali 님, 2023년 10월 26일
Hello Alicia,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Stafford. We do appreciate your comments. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 11일
Thank you for sharing your 5/5 rating with us, Eduardo. Our staff at the Red Roof Inn & Suites Stafford was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Karl

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 11일
I appreciate the time that you took to share your sentiments with us, Karl. Our team at the Red Roof Inn & Suites Stafford appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Tony

2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 30일
I appreciate the time that you took to share your sentiments with us, Tony. Our team at the Red Roof Inn & Suites Stafford appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked the ease of check in and the ample parking.
2023년 10월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 7일
Hello Gloria, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Stafford. It is so rewarding to read that you enjoyed the hassle free check in process you had. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, Tianna Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ernesto

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
wow one of the best red roof inn I’ve been in best bang for your buck
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Erica

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The front desk was as helpful as they could be. The room smelled like cigarettes and it was just cleaned. I went to the front desk as there is a $200 fee if you smoke in the room and I wanted to make sure I did not get charged. They were kind enough to move my room but the rooms were dirty. I am not sure what they actually clean in each room. I wouldn’t stay here again nor would I recommend staying here.
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 30일
Thank you for sharing your feedback with us, Erica. The team at the Red Roof Inn & Suites Stafford was pleased to know that you were fond of our helpful and kind staff. However, you made mention of the poor room odor and the dirty rooms. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best in your future travels.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at check was very friendly and helpful.
2023년 9월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 9월 29일
Dear Gloria,We appreciate your comments regarding your recent stay at the Red Roof Inn. It was a pleasure serving you here at Red Roof. We we work hard to provide clean, comfortable and value based stays for all our guests so I am happy that the cleanliness of your room and staff service, positively impacted your stay. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

CHESTER 님, Bayside Hills

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms had several unexpected amenities like a whirlpool bath in the bedroom besides a tub in the bathroom. It had a refrigerator and microwave. The staff were helpful and friendly. It was an easy on/off from I 95. There was a coffee station set up in the lobby in the morning and a coffee machine in the room. Would definitely stay in the future.
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 28일
Dear Chester,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES STAFFORD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 26일
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Karl 님, Seguin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no breakfast option but i think i knew that when i made the reservation. Everything was fine.
2023년 9월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 20일
Dear Karl,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Stafford. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoyFeedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Christina 님, Charlestown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
friendly staff, clean, comfortable and quiet
2023년 9월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 18일
Hello Christina, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Stafford. It is so rewarding to read that you enjoyed the cleanliness of your room and the hospitality of our staff. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna RediResponse Specialist

10/10 - 훌륭해요

sherri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Kerry-Lee, RediResponse Specialist 님, 2023년 9월 17일
Hello Sherri, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Celia

2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 1일
Hello Celia,Thank you for sharing with us. Your review of the Red Roof Inn & Suites Stafford was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Veronique

I like the motel be cause they’re pets friendly.
2023년 9월에 1박 숙박함
답변 제공: Chirell Rediresponse Specialist 님, 2023년 9월 5일
Dear Veronique,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Stafford. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our pet-friendliness. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2nd Home
Always great! Wether a quick stay or a few nights, always friendly service upon arrival. Clean and welcoming room; peaceful and quiet for a great nights sleep! What more could you ask for?
2023년 8월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 9월 4일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Red Roof Inn & Suites Stafford. I am glad to read that you were pleased with the friendly service, the cleanliness of the room and that it was peaceful. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 직원 및 서비스
Good for a night
The room is clean but dated. Could use a makeover. But it worked for a stop over.
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 28일
Hi Jennifer,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Stafford. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know you were satisfied with the cleanliness of the room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Phillip 님, Chadds Ford

2023년 8월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 16일
Hello Phillip, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Cynthia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not recommend!
2023년 8월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 8월 26일
Dear Cynthia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES STAFFORD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the general accommodation. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

10/10 - 훌륭해요

Alvin

2023년 8월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 16일
Hello Alvin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Taimur

2023년 8월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 26일
Hello Taimur, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

6/10 - 괜찮아요

Darnell

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms needed to be updated and cleaned a lot better than it was
2023년 8월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 9월 11일
Dear Darnell,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. It's great to see that we earned your 3/5 score following your stay at Red Roof. However, I sincerely apologize for the upkeep of the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria RediResponse Specialist

8/10 - 좋아요

Veronique

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La personne à l'accueil est toujours très accueillante. J'arrête à ce motel, car les animaux sont acceptés sans problème!
2023년 8월에 1박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 20일
Chère Véronique,Merci d'avoir pris le temps de nous faire part de votre expérience au Red Roof Inn & Suites Stafford. Le personnel et moi-même avons été ravis de voir que nous avons répondu à vos attentes. Nous nous efforçons de fournir aux clients le meilleur service client et tout le confort de la maison, il était donc gratifiant de lire que votre séjour a été satisfaisant, ce qui vous a valu une note de 4/5. Nous apprécions sincèrement votre évaluation positive. Nous aimons toujours entendre parler des expériences positives de nos clients dans nos hôtels.Les commentaires positifs des clients, comme le vôtre, sont toujours un encouragement pour l'ensemble de notre personnel alors que nous nous efforçons d'améliorer continuellement la qualité de nos services. Nous espérons que vous et votre bébé à fourrure reviendrez pour profiter davantage de notre politique sans animaux de compagnie.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Luis

2023년 8월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 9월 11일
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

10/10 - 훌륭해요

Izzet 님, Istanbul

2023년 8월에 1박 숙박함
답변 제공: Chirell Rediresponse Specialist 님, 2023년 9월 5일
Dear Izzet,Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Stafford. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

8/10 - 좋아요

Cheri

좋아요: 청결 상태, 편의 시설/서비스
Had to plan a last minute stay. No issues, quick check in. Room smells, but other than that, has fridge, coffee maker. Can walk to Mexican restaurant or bar near by
2023년 8월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 8월 12일
Dear Cheri,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES STAFFORD. I am glad to read that you were pleased with the quick check-in and that you can walk to Mexican restaurant or bar nearby. However, you mentioned that the room had an odor. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist