외관

수퍼 8 바이 윈덤 프레더릭스버그 여행 후기

2 out of 5
수퍼 8 바이 윈덤 프레더릭스버그
557 Warrenton Road, Fredericksburg, VA

이용 후기

6.0
평점 10 - 훌륭해요. 814개 이용 후기 중 123개" "
평점 8 - 좋아요. 814개 이용 후기 중 198개" "
평점 6 - 괜찮아요. 814개 이용 후기 중 180개" "
평점 4 - 별로예요. 814개 이용 후기 중 146개" "
평점 2 - 너무 별로예요. 814개 이용 후기 중 167개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

mario

단체 여행
No towells,no hanger for cloth
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 7일
Hello Mario,Thank you for taking time and give your feedback. It is very important for us.I apologize for inconveniences happened during your stay at our property.We never rent any room without basic necessary items in a room. Towel is a basic necessary items for the room and for the guest. So we always make sure once our housekeepers done with their room that everything is good in a room. We accept that we do not have cloth hangers in a all rooms because this property is under renovation and we are waiting for supplies from the vendor. We did place order for cloth rack and hangers but we did not received delivery yet. We will have delivery soon and we will install as soon as we will get it in all rooms.Thank you,

2/10 - 너무 별로예요

Claudia

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 15일
Hello Claudia,Thank you for taking time and give us your feedback. It is very important for us.We can see your rating but we can't see any comments on which basis you gave us this law rating. If you would put any comments than we will try to improve our services in those areas.Thank you,

6/10 - 괜찮아요

Kenneth

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Kenneth, We appreciate you choosing to stay with us. If there was anything that did not meet your expectations, please feel free to contact us directly so we can address any concerns. We hope you had an enjoyable time overall during your stay with us.

4/10 - 별로예요

Pablo

출장 여행
I had issues with the sink, so I told the front desk lady but issue was never taken care of!!
2024년 3월에 6박 숙박함
답변 제공: Management 님, 2024년 3월 15일
Hello Pablo,Thank you for taking time and give us your feedback.We apologize for inconveniences happened during your stay. We will talk to our front desk why she didn't inform our maintenance person? But after we show your feedback we did send our maintenance person to check the sink and there is nothing wrong with it hot water and cold water both were working fine and there was no leakage.Thank you,

10/10 - 훌륭해요

Randy

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Randy,We are joyful to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic visit!

2/10 - 너무 별로예요

Nancy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bath tub was very dirty. The floor was filthy. This is the worst place that I have ever stayed at in all my life.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Nancy, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will work diligently to address your concerns. We hope you will consider staying with us again in the future to provide a better experience.

10/10 - 훌륭해요

GREGORY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello GREGORY,We are delighted to hear that you had a wonderful experience during your stay! If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future!

4/10 - 별로예요

Nevin

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Never again
No working ice/vending machines. Someone else entered the room claiming to have been assigned the room. No way I could get a good night sleep now.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Nevin, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable experience for all our guests. We are constantly working to improve our facilities to ensure their proper functioning. We encourage you to contact our management team directly to discuss your concerns in more detail and assist you further.

8/10 - 좋아요

Bunyaminu Sanusi

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Bunyaminu Sanusi,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the near future.

10/10 - 훌륭해요

Georgette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and spacious
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Georgette,Thank you for sharing your feedback on the cleanliness and spaciousness of our hotel. We take pride in providing a comfortable and well-maintained environment for our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the manager and the area
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 25일
Hello David,Thank you for taking time and give us your feedback. It is very important for us.It is good to hear that you like area and you like our manager. We try our best to give best service to our guest.Thank you,

6/10 - 괜찮아요

Danny

출장 여행
별로예요: 직원 및 서비스
The elevator was rickety and did not have a current inspection sticker, wifi was horrible could never get my firestick logged in had to use my phone hotspot. Room was clean, room was never cleaned over 6 days, price was good.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 25일
Hello Danny,You never called at desk and complaint about wifi. We have 24 X 7 technical support for our wifi service and every room has a number for it. You never allowed housekeeper in your room for service and we had a discussion about let housekeeper in for cleaning. I think you didn't see sign stated that Elevator inspection certificate will be provided at the desk by request.We were wondering if you had so many issues with our property than why would you stayed for so many nights? You were the one keep saying our employee this is the best motel you have found in the area so far.We can understand if you have to follow the rules and policies of the property and you don't like and have to check out.Thank you,

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean room
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello James,Thank you for your feedback on the cleanliness of your room. We strive to maintain high standards of cleanliness to ensure a comfortable stay for our guests. Your positive comment is greatly appreciated and we hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Gregory

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Gregory,Thank you for choosing our hotel for your stay! We truly appreciate your positive rating and we're delighted to hear that you had a great experience. If you have any additional feedback or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another enjoyable stay!

10/10 - 훌륭해요

Shannon

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the first motel that is ACTUALLY pet friendly! I called 5 different ones that were listed online as “pet-friendly” but when I called they had a max weight of 25-30 pounds and they required proof of Service animals. This motel was just a small, very reasonable pet fee and no papers required. I am definitely going to be stopping here every trip I made from now on! Definitely recommend! Super friendly and welcoming staff, and very clean!
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 23일
Hello Shannon,It is good to hear that you found your pet fee reasonable. Also you found our staff friendly and welcoming. Positive feedback give us positive energy to serve better to our guest. We will keep try our best to give better service to our guest.Thank you,

4/10 - 별로예요

Danny

별로예요: 직원 및 서비스
All kinds of ground floor rooms open asked for down stairs placed in 2nd floor room.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 23일
Hello Danny,Thank you for taking time and give us your feedback. Your feedback is very important for us.When you checked in you show vacant rooms but we had a reservation with the special request about 1st floor. We have to satisfied the request. Your reservation had no special request. So we assigned room as per the availability.For your future reference if you have any special request please mention in your reservation so any property will help you with your special request.Thank you,

6/10 - 괜찮아요

Danny

출장 여행, 가족 여행
별로예요: 직원 및 서비스
Mattress covers to small constantly popping of matress, 0 housekeeping.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 22일
Hello Danny,Thank you for taking time and give us for feedback. It is very important for us.Thank you for letting us know about Mattress cover. We did check it. It says right size but still we changed it and put new on.Thank you,

10/10 - 훌륭해요

victoria

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello victoria,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Kaitlyn

2023년 12월에 7박 숙박함
답변 제공: Management 님, 2023년 12월 17일
Hello Kaitlyn,Thank you for taking time and give us your feedback.It is good to hear positive response from the guest.

10/10 - 훌륭해요

Brenda

2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Brenda,Thank you for choosing our hotel for your stay! We're glad to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Roberta

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 17일
Hello Roberta,Thank you for taking time and give us your feedback.It is good to hear positive response from the guest.

10/10 - 훌륭해요

Adonias

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Adonias,We're thrilled to hear that you had a fantastic experience during your stay with us! We genuinely appreciate your support and hope to welcome you back soon. Please don't hesitate to reach out if there's anything else we can assist you with.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Robert,Thank you for your positive feedback! We're thrilled to hear that you had such an exceptional experience during your stay with us. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Janyce

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Even though the room was NON-SMOKING it stank cigarette. There was even cigarette ashes on the window sill. The only reason we stayed was because it was late in the night and we were too tired.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 14일
Hello Janyce,Thank you for taking time and give us your feedback. It is very important for us.I apologize for inconvenience during your stay at our property. We always make sure that non-smoking room doesn't stank cigarette or any other smell. If you would complaint about it at the front desk we would change your room. We have someone available at front desk 24 hours to help our guest. We like to provide best experience to our guest.Thank you,

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The room was clean and had no problems. breakfast was just a coffee machine and small power bar.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 9일
Hello Mr Robert,It is good to hear that you found our room clean and you had no problem. I am sorry that you were not happy with our breakfast. At present we are serving breakfast as per Wyndham requirements. We are planning to add more items on our breakfast menu. You will see changes soon.Thank you,

6/10 - 괜찮아요

Vivien

2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 4일
Hello Vivien,Thank you for taking time and give us your feedback. Your feedback is very important for us.Thank you,

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 3일
Hello Mr Richard,Thank you for taking time and give us your feedback. Your feedback is very important for us.Thank you,

10/10 - 훌륭해요

Crystal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Crystal,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

ismael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place for my stay
2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 27일
Hello Mr Ismael,Thank you for sharing your feedback. It is good to hear that you like our property and you enjoyed your stay at our property. We hope you will give us opportunity to serve you again soon.Thank you,

8/10 - 좋아요

Anita

출장 여행
별로예요: 숙박 시설 상태 및 시설
It was a place to sleep it was clean but old.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Anita ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay
Really good room. Only stayed a few hours as I was moving several states and this was my stopping point. Clean room and bed was comfortable especially given the price.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 17일
Hello Jennifer,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our room and bed was comfortable.This property is under renovation. We just finished guest room renovation. We are working on exterior renovation and bathroom renovation. You will see more changes in next visit in the area.Thank you,

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outside needs attention
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 10일
Hello MS Barbara,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you are happy with our property. We recently took over this property and this property is under renovation. We just finish interior renovation and now we are working on exterior renovation. You will see changes in couple of months.Thank you,

6/10 - 괜찮아요

Michael

2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 27일
Hello Mr Michael,Thank you for taking time and give us your feedback. Your feedback. This property is still under renovation. We just finished interior renovation. Now we are working on a exterior renovation. You will see changes soon.Thank you,

6/10 - 괜찮아요

Mark

좋아요: 청결 상태
The rooms are old and need a refresh, but they are clean and reasonably appointed.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 6일
Hello Mr Mark,Thank you for taking time and give us your feedback. Your feedback is very important for us.All over rooms are newly renovated. We recently took this property and this property is still under renovation. We just finished interior renovation. We just need to work on a bathroom in a rooms and we already start working on bathrooms. Also, we start working on a exterior renovation too. Thank you,

8/10 - 좋아요

Matthew

2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 3일
Hello Matthew,Thank you for taking time and give us your feedback. Your feedback is very important for us.Thank you,

8/10 - 좋아요

Majed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Stayed for one night, the exterior property portion could've been better as it needs some renovation work. However, the rooms were much better and in cleaner condition.
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 23일
Hello Mr Majed,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our rooms. This property is under renovation. We just finish interior renovation. We are working on a exterior renovation now. Within couple of months you will see changes.Thank you,

6/10 - 괜찮아요

David

Clean
답변 제공: Management 님, 2023년 8월 19일
Hello Mr David,Thank you for taking time and give us your feedback. Your feedback is important for us. It is good to hear that you found our room clean. Thank you,

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and air worked great . The convenience of having restaurants within walking distance was really great. The young lady that checked us in was very informative and pleasant to deal with . Thanks again
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Melissa,Thank you for being a valued guest and for providing us the feedback regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 - 괜찮아요

Donald

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Check in was fast, the desk clerk was courteous and engaging.
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Donald,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our clerk. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 - 훌륭해요

jhon 님, Fredericksburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hi Jhon,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 - 너무 별로예요

jhon 님, Fredericksburg

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dont like
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 1일
Hello John,Thank you for taking time and give us your feedback. Your feedback is very important for us.I am sorry to hear that you don't like. But you didn't say specifically what you didn't like. Our all rooms are newly renovated rooms. Furniture, flooring, Paint, Beds, Mattresses. We have 50" TV in all rooms.I know you had a problem with coffee maker and we solve that issue. Coffee maker was not broken but it is a different type than regular so that was a reason of confusion.Thank you,

2/10 - 너무 별로예요

Alan

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nothing. Bathroom tub was filthy - we had to request a different room. The clerk did move us - after telling us that nothing else was available. The in-house free breakfast was a non-humorous joke - coffee and a dry granola bar - really?? Last time we will ever stay there.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 23일
Mr Alan,Thank you for taking time and give us your feedback. Your feedback is very important for us.I apologize for inconvenience happened during your stay at our property Super 8,Fredericksburg, VA.You are saying something different in your feedback then your refund request. In your refund request we already explain to you that you never complaint for anything during your stay and here you are saying we moved you. We never moved you from any other room.Thank you,

8/10 - 좋아요

Don

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Hello Don,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Deirem

2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Deirem,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Bridget

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Exterior seems old and a bit dodgy, rooms seem clean and updated according to room rate.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 15일
Hello Bridget,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our rooms. We just renovated our all rooms. This property is still under renovation. Now we will renovate exterior of the property. You will see changes in your next visit in the area.Thank you,

10/10 - 훌륭해요

Todd

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Todd,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Ruben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Adequate for the Price & SAFE
It may not be the Hilton, but the room & this area was 99% Decent for what I paid. Convenient enough after a pretty long trip. Fair for the price, I have 0 complaints
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 12일
Hello Ruben,It is good to hear that you like our room and area. We recently renovated this property. This is property is not 100% renovated yet. You will see more changes in your next visit.Thank you,

8/10 - 좋아요

Anthony

2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 4일
Hello Anthony,Thank you for taking time and give us your feedback. Your feedback is very important for us. It is good to hear that you like our property and you enjoyed your stay.Thank you,

10/10 - 훌륭해요

Christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was fast and easy, rooms are super clean! Better than I expected for the price.
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 30일
Hello Christina,Thank you for taking time and give us your feedback.It is good to hear that you like our check in process and you found our room clean. Positive feedback gives us energy to give better service to our guest. We will share your feedback with our staff.Thank you,

10/10 - 훌륭해요

lois 님, charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and the staff was accommodating. The area was safe
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 27일
Hello Lois.Thank you for taking time and give us your feedback. It is good to hear that you found our room clean and our accommodating staff. Positive feedback gives us more energy to give better service to our guest. We will share your feedback with our staff.Thank you,