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3 out of 5
킹스 암스 호텔
43 Hide Hill, Berwick-upon-Tweed, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 31개 이용 후기 중 6개" "
평점 8 - 좋아요. 31개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 31개 이용 후기 중 11개" "
평점 4 - 별로예요. 31개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 31개 이용 후기 중 0개" "

8.4/10

청결 상태

6.8/10

직원 및 서비스

7.4/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excellent hotel
Spent three nights in october and found the staff to be excellent. Room vas very comfortable and clean. A pity there was no wifi in the room but it was available and easy to access in the lounge. I will be back.

8/10 - 좋아요

Donald a 님, Kingseat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, staff allowed us to park motorbikes round back undercover, only downside was bar closed early

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Room comfortable enough but had no mirror for hair drying/makeup. (Designed by a bloke!). Also, Cedric the resident seagull who lived outside our bedroom window ,woke us up at 0500 each morning.

8/10 - 좋아요

Eilidh 님, Thüringen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Perfekte Lage, um Berwick-up.-Tweed zu besichtigen
Auf dem Weg nach Schottland bzw. zur Fähre nach Newcastle bisher immer nur durchgefahren, hatte ich dieses Mal eine Übernachtung in diesem Städtchen eingeplant - und habe nicht eine Minute bereut. Der Ort hat soviel Geschichte und Sehenswertes zu bieten, dass man ruhig länger dort verweilen sollte! Das Zimmer war zwar klein, aber völlig ausreichend und hatte einen kleinen Vorraum für das Gepäck. Das Personal war freundlich und von den anderen Gästen bekam man im Zimmer nichts mit. Für den Gebrauch der Duschen gab es eine Anleitung. ;-) Wer wollte, konnte im angrenzenden Restaurant essen. Allerdings hat man es auch nicht weit in den Ort und zu anderen Lokalen und Cafés.

6/10 - 괜찮아요

Frequent travel 님, London

Middle of town, old hotel.
Car parking on street limited to 1hour. All day parking available but none dedicated to hotel residents. Restaurant food ok but better offerings in town.

8/10 - 좋아요

Ingela 님, Stockholm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Litet och hemtrevligt
Mysigt, men lyhört och saknar luftkonditionering, så med öppet fönster får man njuta av måsarnas serenad hela natten... Sängen var inte stor så man måste tycka om att ligga nära varandra. Onödigt stort badrum, men det var fräscht fast lite mörkt. I spegeln tror jag att det skulle finnas en lampa som får några stjärnor att lysa, men den var trasig.

8/10 - 좋아요

Jonathan 님, West Midlands

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well located hotel for visiting surrounding area!
I thoroughly enjoyed my short stay here and the staff were very welcoming and friendly which, as a lone traveller, was important to me.

8/10 - 좋아요

Elspeth 님, Scotland

좋아요: 청결 상태, 숙박 시설 상태 및 시설
A litty disappointing
Hotel has been upgraded very well and is very comfortable Room had no shaving point in bathroom and when we pointed this out staff claimed to be unaware! No water glasses in room.

6/10 - 괜찮아요

Simon Thomas 님, Bishopton

별로예요: 객실의 편안함
Better WI-FI coverage.
I always stay in Berwick on business and was extremely disappointed no WIFI in the room 2nd floor as for this I won't stay here unless I have too.

8/10 - 좋아요

Lee 님, Manchester

좋아요: 청결 상태
별로예요: 직원 및 서비스
Woken Early by Plumbing
Pleasant Hotel in the heart of the town. Ornate Decor in Reception, Bar and other Communal spaces but hotel room (2nd Floor) was bland in comparison. One major complaint was that there was an unknown plumbing/mechanical droning sound which kept 'pulsing'for 10 mins approx every hour from 7:30am. Obviously this woke us and kept us awake. We complained to the receptionist when leaving who apologised but otherwise didn't seem very interested.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grand old hotel - but not the restaurant
The King's Arms is something of a paradox. It's a rather grand old hotel in the middle of town, where, according to the plaque, Charles Dickens did a reading. There is a bit of a Dickens theme running through the ground floor. Bedrooms are comfortable and can be reached via an elevator. The Limoncello restaurant, however, doesn't reflect the theme, and I think it's because it is trying to fill tables by offering plentiful food at attractive prices to local families. It reminded me of Italian restaurants in 1960s Britain, with chianti bottles with a candle stuck in on every table. We were hoping to be able to eat local seafood, but the menu was largely pizza and steak served with different sauces. We felt rushed to make our initial choice, and then were disappointed to see that there were some interesting daily specials on a board that the server had not pointed out. The house red wasn't too good, but it was also very cheap; we should have been a bit more discriminating there. The loud music was unpleasant and made conversation difficult. Service at breakfast was very slow, considering how few guests were there.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Be prepared to wait. Don't have the breakfast.
Not a bad hotel, fully refurbished rooms. It is however overpriced. The place is also severely under-staffed, meaning you wait to check it, wait to check out and wait for breakfast, wait to be served at the bar, at any time of the day... breakfast lunch or dinner. Wait, and wait, and wait... Breakfast was a case-in-point... We (a work colleague and I) met for breakfast at 8:15. We went through to the restaurant, via the main reception. We then had to wait, in the dark, for someone to greet us. After 10 minutes, I went back to reception to ask if breakfast was being served. To be told the receptionist would be "with me in a minute". There was no-one else around, guest or staff... The man from reception then turned came through and turned the light on, and asked us what we wanted. I asked for tea, my colleague asked for a cup of the filter coffee, a full jug of which was on the hot plate, to be told that this "would be cold", and would we be OK with a coffee from the machine. It took 15 minutes for these to arrive. We both asked for the "Breakfast Sandwich". I asked for sausage, my colleague asked for bacon and sausage, to be told it was only "choice of sausage and bacon", not both. 20 minutes later I was presented with 2 chipolata sausages (cut lengthways) lined up on two slices of yesterdays sliced white bread. A bargain at just £8.95.

6/10 - 괜찮아요

Andy 님, Alnwick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recently renovated to a high standard.
The hotel is very impressive when you first walk into reception, and the feeling continues when you reach your room. There were a few teething problems with the new set-up however. I cannot say for other rooms, but ours was on a 20 degree slope! Not really an issue, but one certainly couldnt play marbles on it if one felt the need. Also, i had to tune the tv myself, which not really an issue, but nevertheless could present a problem to the less tech-savvy. There's also this really irritating alarm that goes off if you dont close your room door quickly enough, meaning everyone coming back/leaving throughout the night wakes you up. To finish on a positive, the location is excellent, right in the centre of town.

6/10 - 괜찮아요

Paul 님, Widnes

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Could do Better
I have stayed in this hotel probably for the last time. The hotel rooms are comfortable and well furnished-with a few problems. The bathrooms are tiled floor to ceiling as a result the bathroom is very cold in winter with a tiny towel radiator which is not up to the job of heating the room. The TV has poor reception. The wifi is non existent in the rooms and the wifi in the foyer is very poor. Service in the restaurant (Limencello) is very poor. Often the chef is late in the mornings for breakfast and the Eastern European staff in the evenings have poor levels of service /etiquette. The restaurant is supposed to be part of the hotel but is run separately so trying to charge the restaurant bill to the room is tricky.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in Berwick
The hotel reception staff were friendly and nice. The room was very comfortable and I had a good night's sleep. The hotel has a very small and quaint cocktail/wine bar which has plenty of character. The bathroom was very well fitted out with a bath and a separate shower, to a high modern standard. The tap on the sink took a while to run hot water but there was no problem with shower & bath. I didnt have breakfast so I cant comment on that.

6/10 - 괜찮아요

Graham 님, Bon voyage

좋아요: 청결 상태
Disappointed in Berwick-upon tweed
No breakfast service, the result of chef not turning up; hotel freezing, no bar open [10ish]. Tiny, tiny rooms! Staff who were at hotel were perfectly fine.

6/10 - 괜찮아요

Peter 님, Edinburgh

좋아요: 청결 상태
Hotel in Transition
The Kings Arms knows what it wants to be, but there are still a few things that need to be done to get there. The bar is too small, while the residents lounge is not used. A lack of staff in the bar led to 4 walks in off the street to walk back out. The room was very pleasant. Not much of a view, as it was at the back of the building. There was no back up plan when the breakfast chef "called in sick". I may be back when the changes are finished.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Huge potential failed to deliver
Casual approach to customer service. On arrival was greeted by a waitress eating pasta at the reception desk chatting to the manager behind the desk; no one at reception with instruction to dial a mobile number for assistance - it was an incorrect number; no toilet roll in room; no wifi other than in reception; one member of staff at breakfast responsible for taking the order,serving drinks, cooking and cleaning up; en suite impressive and spacious but neither bath or sink plug worked. Etc etc Bottom line is that the good customer service is delivered through staff who are available / accessible to guests, trained in customer service and facilities that deliver functionality and not just a veneer!

10/10 - 훌륭해요

LCP 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly & Comfy
The hotel has been refurbished and is both very pretty and comfy. The staff is very friendly and the restaurant Limoncello within the facility serves flavourful Italian dishes. The only downside for me was the opening hours for breakfast, 8am on Saturday, too late for breakfast before work. Other than that definitely a superb hotel, ideal for vacation/business alike.

6/10 - 괜찮아요

Cbsmasskelton 님, Leicestershire

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Kings Arms Hotel
Excellent room . Main issue was that the bar and restaurant are not open after 5pm on a Sunday ! ! ! Unknown in my experience of staying in hotels .

8/10 - 좋아요

Debbie 님, Newfoundland, Canada

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel new the water
I had a small bit of difficulty identifying the hotel. (as did another guest who stopped me looking for directions) Parking was provided on the street, however I required a parking permit from the hotel to allow me time for check-out. Another parking facility was available, but it was further down the street, so not very convenient. The hotel was in a great location within walking distance of shopping, pubs/restaurants and walking trails. I had a clean comfortable bed and nice bathroom.

4/10 - 별로예요

Martha 님, USA

좋아요: 청결 상태
Not worth the cost
Hotel newly refurbished, but basic things are not correct. Housekeeping left such a mess in common area that is was difficult to go from lift to room without dodging housekeeping mess. Light fixture "blew out" when turned on. towel had to be requested. toilet paper had to be requested one day. New plush carpet does not hide the crooked floors that tilted in many directions -the building is old. walking on the crooked floors made me dizzy at times. water in toilet kept running all the time. shower very difficult to regulate, even with fancy new fixtures. I would not stay here again. Expensive for what you get.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
noisy!
Room was clean an comfortable. Bathroom a bit small. Right next to a noisy bar and single glazed windows didn't make for a quiet nights sllep.

6/10 - 괜찮아요

MikeJ 님, Bury

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Could do Better
For a recent renovation, it would have been good if they had put a bigger bed in than a double. The wifi only worked in the lobby, not yet in the rooms, and the bathroom sink plug was already broken. Breakfast is best avoided, its an extra charge, and not worth the cost.

10/10 - 훌륭해요

Morten 님, Norway

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Really nice hotel with good customer service, only negative is that there's no wifi in the rooms

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great hotel
The hotel appeared to be newly renovated, and they've done a wonderful job. It was very comfortable, and the location was nice, right in the middle of Berwick-upon-Tweed.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Very nice hotel
Hotel was very nice, exceeded our expectations. We were in town to visit Holy Island, but next time we go we will just spend our time walking around Berwick-upon-Tweed, as it's a really great town.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Slightly scruffy exterior, no immediate parking but free car parks close. Hotel appears to be an old hotel that is being modernised. Rooms were very spacious, clean and comfortable with modern décor. Restaurant, where we had breakfast, looked in need of modernisation, but breakfast was excellent. We lost access to cold water overnight (probably a plumbing fault, i.e. snagging following refurbishment) that was already in course of being repaired as we departed

10/10 - 훌륭해요

Margaret 님, Birmingham

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Appears to be a Grade 2 building
The building appears to be grade 2 listed, therefore the windows are single glazed. However, are room was clean and warm. The staff are vet helpful and nice. Yes I would recommend this hotel.

6/10 - 괜찮아요

Stuart 님, Cleveland

좋아요: 청결 상태, 객실의 편안함
Kings Arms Berwick
Entrance very off putting with front step covered. On entering I was greeted by a young man who told me he didn't work at the hotel but was helping someone who was at that time on the phone. There was what looked like building work going on in adjoining public areas. Eventually, the staff member welcomed me and advised that my room wasn't ready but that my luggage could be taken care of. I asked for an early morning call as I had a train to catch at 6am but was told that there would not be anyone on reception at that time to call me. The bedroom was modern and bathroom/shower area very clean but internal heating and inability to open the window made it uncomfortably warm. Ate in restaurant - Limoncello - staff welcoming and attentive ; food value for money. On checking out I looked for someone to book me a taxi to the station but the desk wasn't manned.