외관

레드 루프 인 미시간시티 여행 후기

2 out of 5
레드 루프 인 미시간시티
110 W Kieffer Rd, Michigan City, IN

이용 후기

6.0
평점 10 - 훌륭해요. 940개 이용 후기 중 126개" "
평점 8 - 좋아요. 940개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 940개 이용 후기 중 242개" "
평점 4 - 별로예요. 940개 이용 후기 중 165개" "
평점 2 - 너무 별로예요. 940개 이용 후기 중 182개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

Bobby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 28일
Hello Bobby, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 25일
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed here several times, always clean rooms!!
2023년 12월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 12월 5일
Hi David!The team and I appreciate your noble remarks. It's very rewarding to hear you are a recurring guest to our branded location and that you always find our accommodations clean. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Michigan City. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Anthony G

2023년 11월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 25일
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Michigan City and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Pablo

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Tianna Rediresponse Specialist 님, 2023년 11월 7일
Hello Pablo,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Michigan City appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Joni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine
2023년 10월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 26일
Dear Joni,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Michigan City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you had a great stay with us, resulting in your 5/5 score. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 - 별로예요

Leigh

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a happy stay
The hotel is in need of upgrading. Yes there was building construction going on; however the rooms need upgrading also. The room smelled of smoke, the window curtains were old and had burn holes in them, the flooring was worn, stained and water damaged. The shower continued to run, could not turn off water all the way. Bath tiles were missing along the sides of the tub, tile below faucet was loose and covered in black mold, tub was stained, rusty and moldy. Shower curtain was stained, moldy, and had paint on it. The bedding was very thin, had holes, and stained; no blankets were provided, just a top sheet, older thin bedspread and then another bedspread on top. The platform bed did not hold the mattress in place, it kept sliding off.
2023년 10월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 26일
Dear Leigh,Thank you for sharing your experience at the Red Roof Inn Michigan City. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the odor of the room, the possible mold you encounter, the uncleanliness and the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected.We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The mattress was nice and firm. The shower was nice and hot, but they had flimsy pillows. However, the experience was great.
2023년 10월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 25일
Dear Bruce, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Michigan City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you found your mattress and shower to be nice. However, you mentioned that the pillows were not to your liking. Nevertheless, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great even the staff! I will recommend ❤️
2023년 10월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 18일
Hello Tamara, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Michigan City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. I am glad that you had a extremely pleasant stay, prompting your 10/10 score. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof Management RediResponse Specialist

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 6일
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 - 좋아요

Haley

연인과의 여행
좋아요: 직원 및 서비스
they didn’t clean out all the drawers and the towels and bedding was stained but other than that it was a good stay and stuff was super helpful and friendly when we needed them.
2023년 9월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 4일
Dear Haley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. It's disappointing to know that the cleanliness of the room did not meet your expectations, along with the towels/bedding offered. However, your stay was still positively impacted by our friendly staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide you a more comfortable stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 4일
Hello Laurie,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Judy

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The condition of the property and room compared to the rate was horrible. Did not feel like a safe location. We ended up not staying and booked a night at another hotel
2023년 9월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 9월 23일
Hello Judy,The staff and I saw your survey following your recent stay at the Red Roof Inn Michigan City. I am disappointed you had a less than satisfactory experience which prompt your 2/5 score. The situation you described regarding the upkeeped condition of the property, the room not being to your liking and all the other concerns is truly regrettable. I am very sorry for your experience. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Maryna

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had a real musty smell to it. Best thing was a very comfortable bed
2023년 9월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 9월 9일
Hello Maryna, The feedback provided in your review regarding your stay at our Red Roof is much appreciated. We are pleased to see you liked the comfortability of your bed, however, I am sorry to hear the issue you described regarding the room having an odor. I really appreciate you bringing this to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours, Toni-Ann Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Karim

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Does not look like what is in the description at all !
2023년 9월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 9월 4일
Dear Karim,Thank you for taking the time to tell us about your experience at the RED ROOF INN MICHIGAN CITY. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

4/10 - 별로예요

Brendan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was nice, but the room smelled heavily of cigarettes and the AC smelled of mold.
2023년 9월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 9월 4일
Dear Brendan,Thank you for taking the time to tell us about your experience at the RED ROOF INN MICHIGAN CITY. It's great to hear that you found our staff to be nice. However, I am sorry that your experience did not meet your expectations due to the possible mold and odor you described. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 8월 30일
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Sharie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thankful we stayed
We had an unfortunate experience with an Airbnb place, and we had to leave in the middle of the night. It was very bad, and we are not picky. I was able to get right in with Red Roof Inn, and check in with ease and at 1:30 in the morning everyone was kind and courteous and helpful and empathetic.
2023년 8월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 8월 31일
The team at our Red Roof Inn Michigan City would like to thank you for sharing your feedback with us, Sharie. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our easy check-in process, along with our empathetic and helpful staff delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

10/10 - 훌륭해요

David

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 8월 23일
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - 좋아요

Cody

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 15일
Hi Cody,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Michigan City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 4일
Hello Ryan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

2/10 - 너무 별로예요

Tammy

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Grosd
It was a non smoking room, with burn holes all over the comforter and sheets and it smelled of smoke. I went and bought my own sheets and blankets to use
2023년 7월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 7월 20일
Dear Tammy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MICHIGAN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as an unpleasant smoky odor in addition to the sheets seemingly having burn holes. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

8/10 - 좋아요

Duane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thumbs up
Was a great place to stay for the money.
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 13일
Hello Duane,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Michigan City. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about economical hotel. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

4/10 - 별로예요

Angel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stinky, dirty, and very badly maintained in general
2023년 5월에 3박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 5월 22일
Dear Angel,Thank you for taking the time to tell us about your experience at the RED ROOF INN MICHIGAN CITY. I am sorry that your experience did not meet your expectations due to the lack of cleanliness of the location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

2/10 - 너무 별로예요

Shareen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
After working all day then driving 4 hours. This is the worse Red Roof I’ve ever been in. The outside was not kept up. There was Huge holes in parking lot. Entered room and the smell of bug spray hit me in my throat. Proceed to go over the room as I do with all! First pulled the sheets back. Why do they put this even on beds. Stains on sheets and comforter. Then to pull all the way back to mattress that has stains all over! The room had lint and dirt in corners. Shower area was not cleaned. 1 of the towels had a huge stain. Needless to say stepped back out and brought front desk to room. Asked if he would sleep here. His reply was No. The bug spray smell flared my Asthma up. Moved to a Hotel ended up having to pay even more due to me getting on site last mint again to find a place to go. Peace while sleeping is important to me. Be careful if you stay there. I wouldn’t let the chickens outside stay there.
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 5월 20일
Dear Shareen,Thank you for your review following your stay at Red Roof Inn Michigan City. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of the room, the unclean areas and the other concerns mentioned hindered your experience, which was saddening to read. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. I wish you all the best in your future travels. With thanks, GabrielleRediResponse Specialist

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family
It was great
2023년 5월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 5월 19일
Thank you for taking a moment to leave a review, Laura. Myself and the staff at the Red Roof Inn Michigan City appreciate your 10/10 score following your stay. I am thrilled that you had a great stay with us. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

10/10 - 훌륭해요

Jody

2023년 5월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 6월 8일
Thank you for taking a moment to leave a review, Jody. Myself and the staff at the Red Roof Inn Michigan City appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 직원 및 서비스
Stay was okay.
I booked the place based on price and photos. The photos looked fine based on the price but when we pulled up, it made sense why it was a lower price. The room rank of cig smoke, the bed cover had holes all over it, and there were stink bugs everywhere. The service was good and the staff was all very nice.
2023년 5월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 5월 18일
Dear Valued Guest,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Michigan City appreciate your 8/10 score following your stay. I am happy that you found our services to be good and our staff to be very nice. However, you indicated that the pest you reported and the other concerns hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

10/10 - 훌륭해요

Erin

2023년 5월에 3박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 5월 16일
Thank you for taking a moment to leave a review, Erin. Myself and the staff at the Red Roof Inn Michigan City appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, GabrielleRediResponse Specialist

8/10 - 좋아요

Sharman Anne

2023년 5월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 6월 3일
Thank you for taking a moment to leave a review, Sharman. Myself and the staff at the Red Roof Inn Michigan City appreciate your 4/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, GabrielleRediResponse Specialist

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 3월 27일
Hello Albert,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Michigan City appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It's great to see you enjoyed your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

8/10 - 좋아요

Larry 님, Sheridan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location off of 94.
2023년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 3월 24일
Thank you for taking a moment to leave a review, Larry. Myself and the staff at the Red Roof Inn Michigan City appreciate your 4/5 score following your stay. I am happy that you were pleased with our close proximity to the I-94. We aim to deliver positive experiences and we're happy that you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Gabrielle RediResponse Specialist

2/10 - 너무 별로예요

Bradley

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty I didn’t feel comfortable. Didn’t even want to sit on the toilet. Tv was about 15
2023년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 2월 20일
Dear Bradley,Thank you for taking the time to tell us about your experience at the RED ROOF INN MICHIGAN CITY. I am sorry we fell short and your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of your room and the fact that you felt uncomfortable along with the other issues listed that hindered your stay.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable and happy. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our brand locations in the future.Very truly yours,Kerry-Lee RediResponse Specialist

2/10 - 너무 별로예요

Richelle

2023년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 24일
Thank you, Richelle, for rating your recent stay at the Red Roof Inn Michigan City. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Dianne

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Laura

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Charles

2022년 9월에 2박 숙박함

8/10 - 좋아요

Debanjan

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Convenient location. Okay condition
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Katarzyna

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Michael Y

2022년 8월에 4박 숙박함

8/10 - 좋아요

Mary

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
The room had a very musty smell and the floor was dirty behind the bathroom door. Telephone and alarm clock were not plugged in. There was a coffee maker but no pot, I asked for one but was told not all rooms had a pot and just get coffee in lobby. The lady at the desk was very nice.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Laquisha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place for the price
It looks kinda sketchy from the outside but the rooms are kept clean. I had the king suite and it was clean and comfy. I would stay there again.
2022년 7월에 5박 숙박함

10/10 - 훌륭해요

Laquisha

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Mindy

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

lisa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spend your money elsewhere!
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Colleen

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy combiner and cheap place to stay always enjoy staying there
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Alan

가족 여행
별로예요: 청결 상태, 객실의 편안함
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

Todd

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함