테라스/파티오

더블트리 바이 힐튼 로스앤젤레스 - 노르워크 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 477개" "
평점 8 - 좋아요. 1000개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 132개" "
평점 4 - 별로예요. 1000개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 84개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

SEON

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 19일
Thanks, Seon! It's outstanding your time at DoubleTree by Hilton Los Angeles-Norwalk was fantastic. We can't wait until your next visit!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
Good place but little noisy,,,highway just beside
Wasn't that bad but I will try another hotel not near by highway.
2023년 6월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 6월 24일
Thank you for sharing your feedback. It's unfortunate to hear that your experience wasn't as enjoyable as it could have been due to the hotel's proximity to the highway. We understand that a quieter location is more preferable for some guests to ensure a comfortable stay.We appreciate you taking the time to leave your thoughts and hope that you will give our hotel chain another opportunity in a different location. Your comfort and satisfaction are our top priorities, and we're committed to making your next hotel experience with us a top-notch one.

10/10 - 훌륭해요

YOULIM

2022년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 11월 30일
Thank you for the wonderful rating, Youlim!It's fantastic you enjoyed your time at DoubleTree by Hilton Los Angeles-Norwalk so much! We look forward to hosting you again soon for another amazing experience!

8/10 - 좋아요

GYU JIN

출장 여행
좋아요: 직원 및 서비스
2021년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2021년 12월 30일
Thank you for the great rating, GYU JIN! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at DoubleTree by Hilton Los Angeles-Norwalk. Thank you again for sharing!

10/10 - 훌륭해요

HYO SUB

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 고속도로 옆이라…
렌트카로 여행하시게 되면 고속도로 바로 옆이라서 위치는 나쁘지 않습니다. 다만 LA교통 체증이 심해서 디즈니랜드 빼고는 다른 관광지는 최소 1시간 잡으셔야 하며, 대중교통으로 다니시는 분들은 여기 예약하시면 안됩니다.
2021년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2021년 12월 12일
10/10 평가 감사합니다 효섭님! DoubleTree by Hilton Los Angeles-Norwalk에서 즐거운 시간을 보내셨다니 정말 기쁩니다! 더 나은 경험을 곧 공유할 수 있기를 기대합니다. 사랑스러운 하루!

10/10 - 훌륭해요

Unsuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 8월 29일
Thank you for taking the time to leave this wonderful rating, Unsuk! We hope to see you again soon at DoubleTree by Hilton Los Angeles-Norwalk so we can share yet another amazing experience! Have a fabulous day!

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy freeway access and close to some restaurants. Quiet and plenty of parking.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Anthony, we're delighted to hear that the advantageous location and serene atmosphere at DoubleTree by Hilton Los Angeles-Norwalk added to your stay's ease and comfort. We're also glad that you found our proximity to notable eateries and the hassle-free parking beneficial. We hope to welcome you back soon.

8/10 - 좋아요

Joanna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Recimmended
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Joanna, thank you for recommending the DoubleTree by Hilton Los Angeles-Norwalk. We're glad you had a pleasant stay and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Joe 님, Bakersfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, very satisfied.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Joe, it's wonderful to hear that you found your stay at DoubleTree by Hilton Los Angeles-Norwalk to be satisfying. We're thrilled to know we've made a positive impression and we look forward to welcoming you back on your next visit. Safe travels until we meet again.

10/10 - 훌륭해요

Wendy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I just hate that you need to pay for parking . I’ve gone to other locations and they don’t charge . Paid $33 dollars for that two cars
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Wendy, we're thrilled to hear you chose to stay at DoubleTree by Hilton Los Angeles-Norwalk. We appreciate your feedback regarding parking prices and understand the importance of offering competitive amenities. We'll certainly consider this in planning our future services. Thanks for staying with us, and we hope to welcome you back in the future.

8/10 - 좋아요

Anders

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A nice low key place to stay for a weekend
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Anders, it's great to hear you had a nice weekend at the DoubleTree by Hilton Los Angeles-Norwalk. We strive to offer a calm and comfortable environment for our guests. Your feedback is appreciated and we look forward to welcoming you back for another visit.

10/10 - 훌륭해요

Ju-Ting

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and decent hotel in the area
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ju-Ting, it's wonderful to hear you found the DoubleTree by Hilton Los Angeles-Norwalk to be well-kept and fitting for your needs. Thank you for choosing us, we value your feedback and look forward to the opportunity of welcoming you back.

8/10 - 좋아요

Youngah 님, Temecula

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very comfortable. Lobby is little dark.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Youngah, thank you for choosing the DoubleTree by Hilton Los Angeles-Norwalk. We're thrilled you found comfort during your stay. We appreciate your note about the lobby lighting and will certainly consider this for future improvements. We hope to welcome you back soon!

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ashley, thank you for leaving a rating. At the DoubleTree by Hilton Los Angeles-Norwalk, our aim is to provide a wonderful experience worthy of a 5-star rating. We would appreciate if you could share more details about your visit so we can work towards a perfect stay next time. We look forward to hosting you again.

4/10 - 별로예요

Ivan

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Rude person at check in, couldn’t sleep, too noisy all night if your room is facing the 5 freeway. Every time another room closes the door all walls shake.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Ivan, it's regrettable to hear about your recent experience. Please accept our apologies for any disruption during your stay caused by outside noise and for any discomfort you felt from other guests' ingress and egress. We would also like to extend our apologies for the encounters at check-in. Our aim is to provide a smooth and pleasant experience for all our guests. Constructive feedback like yours is truly valued and will be shared with the concerned team members. We would appreciate another chance to serve you better in the future.

10/10 - 훌륭해요

Michelle

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Michelle, we're thrilled to hear about your fantastic experience at DoubleTree by Hilton Los Angeles-Norwalk. It's satisfying to know you enjoyed your time with us. Should your future travels bring you back, we look forward to welcoming you once more. Safe travels!

10/10 - 훌륭해요

Jasmin

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Jasmin, it's truly wonderful to see a perfect score for DoubleTree by Hilton Los Angeles-Norwalk! We're thrilled that your stay with us met your expectations and hope to welcome you back in the future. Thank you very much for your feedback.

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Jacob, thank you for your words about your stay at DoubleTree by Hilton Los Angeles-Norwalk. It's delightful to know you appreciated our premises. We are ready to provide the same level of comfort to you next time you're in Los Angeles.

4/10 - 별로예요

Maria

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The freeway is too close and you could hear everything
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Maria, we're sorry to read that the noise from the nearby motorway impacted your stay. We understand how essential a quiet environment is, and we recommend for future visits that you request a room on the opposite side of the building, where it's usually quieter. Despite this, we genuinely hope you give us another chance to provide the peace and comfort you deserve.

8/10 - 좋아요

Robert 님, Nutley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best location in the relative area with walkable restaurants, theater, and civic center. Friendly staff and good service (front desk, bar, restaurant, and maid). Easy parking. Highway and hallway noise can be a nuisance.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Robert, thank you for sharing your experience at DoubleTree by Hilton Los Angeles-Norwalk. We're thrilled you appreciated our prime location and the outstanding service from our team members. We also note your concerns about some ambient noise and assure you that we are continually working to improve comfort levels for our guests. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Alejandro Gaeta

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
no me respetaron mi reservación a pesar q la confirmación fue doble pésimo el manager
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Alejandro, lamentamos mucho tu experiencia con la reserva. Nuestro equipo directivo se esfuerza por brindar el mejor servicio posible, por lo que lamentamos profundamente que no haya cumplido con sus expectativas. Desafortunadamente, no había una forma de pago válida para la reserva e intentamos comunicarnos con usted varias veces antes del check-in, pero no pudimos comunicarnos con usted, por lo que la reserva tuvo que cancelarse. Estamos decididos a mejorar y sus comentarios son importantes para nosotros para lograrlo.

6/10 - 괜찮아요

Rafael

가족 여행
I didn’t like that the room said non smoking and I found cigarette ashes.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Rafael, we regret to hear about the inconsistencies relating to our non-smoking policy. Please rest assured, we take such matters very seriously and our housekeeping team will ensure we adhere strictly to our cleaning standards. We hope you will give us an opportunity to better serve your lodging needs in the future.

10/10 - 훌륭해요

Cynthia

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Cynthia, it's wonderful to hear that you had an excellent stay at DoubleTree by Hilton Los Angeles-Norwalk. Our team thanks you for your perfect score. We hope to have another opportunity to welcome you back in the near future.

8/10 - 좋아요

Bryan

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Bryan, it's fantastic to hear that your experiences at DoubleTree by Hilton Los Angeles-Norwalk have been largely positive. We appreciate your favorable rating and look forward to welcoming you back for another enjoyable stay. We're always here to exceed your expectations.

8/10 - 좋아요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thank you for taking the time to share your review with us, Carmen!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to DoubleTree by Hilton Los Angeles-Norwalk. Thank you and have a wonderful day!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had no issues with the hotel. It was clean, I was able to relax, the staff were very friendly. I loved it.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Jennifer, we're thrilled that your stay at DoubleTree by Hilton Los Angeles-Norwalk was so delightful. We appreciate your kind words regarding the cleanliness of our hotel, the calm ambiance, and our friendly team members. We love that you loved it and we're excited for the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Sandra 님, Sunland

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a pleasant stay
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Sandra, we're delighted to hear your stay at DoubleTree by Hilton Los Angeles-Norwalk was enjoyable! We strive to provide a pleasant experience for all guests. Should your travels bring you back to Los Angeles, we'd be more than happy to host you again.

2/10 - 너무 별로예요

ADRIAN

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate you taking the time to share your feedback, Adrian.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 - 훌륭해요

Antione

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast and easy check in process. Nice and comfortable rooms
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Antione, your kind words about the expedited check-in experience and pleasant accommodations at DoubleTree by Hilton Los Angeles-Norwalk are greatly appreciated. We're thrilled your stay met your expectations and we look forward to your return in the future.

8/10 - 좋아요

Rudy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great and the staff was friendly
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Rudy, thank you for choosing to stay at DoubleTree by Hilton Los Angeles-Norwalk and for sharing your experiences. We're delighted to hear that you found our location to your liking and our team members friendly. Your satisfaction is our highest priority, and it's wonderful to know we made your stay enjoyable. We look forward to your return visit in the future.

2/10 - 너무 별로예요

Mirna 님, N Las Vegas

별로예요: 청결 상태, 편의 시설/서비스
Na
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Mirna, we regret to hear that your experience didn't meet your expectations. We are always eager to improve and we look forward to having another chance to better serve you next time. Thank you and safe travels.

4/10 - 별로예요

Manuel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Convinient, easy access to all freeways. Staff was great Room was dirty, hair everywhere, towels had a smell to them.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Manuel, it's good to hear that you found our hotel conveniently located and our team members provided great service. However, we're sorry that your experience with cleanliness fell below expectations. We always strive to maintain high standards when it comes to keeping our rooms and amenities fresh and clean. It's clear we missed the mark on this occasion. We appreciate your feedback and will review the areas of concern. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Jose H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente servicio
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
José, nos alegra que haya disfrutado de su estadía en DoubleTree by Hilton Los Angeles-Norwalk. Su reconocimiento a nuestro servicio de alta calidad valida el arduo trabajo que realizan los miembros de nuestro equipo todos los días. Apreciamos mucho sus comentarios y esperamos verlo nuevamente pronto.

10/10 - 훌륭해요

Kathleen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is the obvious choice for anyone doing business in the County offices nearby.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Kathleen, thank you for sharing your experience at the DoubleTree by Hilton Los Angeles-Norwalk. We're pleased that our location served as a significant benefit for your business-related needs. Should your work bring you back in the future, know that our doors are always open to welcome you.

2/10 - 너무 별로예요

Michael

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was two cockroaches under my sheets
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Michael, we sincerely regret to hear about your unfortunate situation. We understand the importance of a comfortable and clean stay for all our guests. Immediate action has been taken to address your experience, and steps are being implemented to ensure such incidents do not repeat. We hope you would consider giving us an opportunity to provide a more positive experience in the future.

6/10 - 괜찮아요

Trymel

Average
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Thank you for the feedback, Trymel.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

2/10 - 너무 별로예요

Ana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Management needs to be told clients are the most important part of a business
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Ana, we appreciate your feedback and understand the significance of every guest's experience. We apologize if you felt our priority towards our guests was not up to the mark. At DoubleTree by Hilton Los Angeles-Norwalk, we aim to place guest satisfaction at the forefront of all interactions. We do hope to have a chance to rectify this impression on a future visit.

8/10 - 좋아요

Charles

출장 여행
좋아요: 청결 상태
The hotel was nice enough...but just seems like it has seen better days...parking lot not very full, hardly anyone staying there and rate was pretty high. Room was nice.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Charles, it's great to have your feedback on the DoubleTree by Hilton Los Angeles-Norwalk. We're glad to hear that you found our rooms to be nice. We do understand your observations about the ambiance of our hotel and take this feedback seriously. In response to your comment about our rates and occupancy level, we strive to provide competitive pricing while delivering the finest service. We hope to welcome you back for an even better experience.

4/10 - 별로예요

Mimi

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fact that this property is listed as a 4 star “upscale” hotel is extremely misleading & false. We had to change our room 3 times, due to either a strong old vacuum smell, mysterious stains on the carpet/walls, & a reddish brown splatter stains (looked like old blood) on the over heading on the window thing. Found curly hair on the last room on the sheets (mine & my husbands hair is naturally straight) but at that point I just gave up. They refused to refund me for the remainder of my stay so I could go somewhere else so we were stuck. This place was so dirty & everything was outdated in terms of appliances/furniture. The pictures posted of this property are a lie. Don’t fall for it like we did.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Mimi, it is rather unfortunate to hear that your experience did not meet expectations. Please accept our apologies for any inconvenience you may have experienced in relation to room conditions and cleanliness. Indeed, our guests’ satisfaction is paramount and we take all comments seriously to ensure we continuously improve our services. We regret any misinterpretations regarding our image and rating. We believe in transparency and aim to provide accurate pictures and descriptions of our hotel's features. Your feedback is valuable and will be used to assess where improvements can be made. We assure you that any misunderstandings or shortcomings are not reflective of our usual high standards, and we genuinely hope that we can better serve you in the future.

8/10 - 좋아요

Roberta

가족 여행
좋아요: 청결 상태
The property was clean quiet and convenient to many locations. The hot tub was closed on day one of our stay and the staff said it was closed for cleaning when we left on day 5 it was still closed 5 days to clean with caution tape and a cones??? The only other negative was coffee was not available till 7am and was 5$ for general coffee. A complementary morning cup of coffee would be nice starting at 5:30 in the morning when some must get up to continue travel, or have business meetings.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Roberta, it's reassuring to know that you found the DoubleTree by Hilton Los Angeles-Norwalk clean, quiet, and conveniently located. We understand your disappointment with the hot tub closure duration and the unavailability of early morning complimentary coffee. Our team members strive to provide the best experience and your feedback is valuable in achieving this. We hope the rest of your stay was pleasant and we look forward to the possibility of welcoming you back.

10/10 - 훌륭해요

cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Thanks for the amazing rating, Cindy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at DoubleTree by Hilton Los Angeles-Norwalk!

2/10 - 너무 별로예요

Ana

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Had horrible experience with Jonathan manager has no customer service recovery and no apology gif calling me 3 times with in 10 minutes. I will never go to that location. My husband was sick from kidney transplant and was asked to leave
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Ana, we are truly distressed to read about the circumstances surrounding your recent experience. Providing outstanding service is a top priority and we regret you feel this wasn't reflective in your interaction with a team member. Regarding health issues, we take all such matters seriously and strive to provide an environment that accommodates all our guests. We truly value your feedback and we will take this as an opportunity for improvement.

8/10 - 좋아요

Bernardo

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Bernardo, thank you for rating DoubleTree by Hilton Los Angeles-Norwalk highly. We truly appreciate your feedback and we're thrilled you enjoyed your stay. We hope to see you again in the future!

6/10 - 괜찮아요

Rosio

단체 여행
Cleanliness was not at its best, and we did not get the type of room we had requested. Front desk never called to check if all was okay or if we needed anything. Front desk was too busy chatting it up with each other. Restaurant and Bar were not open.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Rosio, we regret to hear about your experience concerning cleanliness and room allocation. It's disheartening to learn about any shortcomings in our customer service dissatisfied you. We strive to consistently communicate with our guests effectively. We sincerely apologize for the inconvenience due to our restaurant and bar being closed. We hope to learn from this experience and improve for your possible future stay. Thank you for sharing your feedback.

10/10 - 훌륭해요

Sandra 님, Sunland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Sandra, thank you for taking the time to rate DoubleTree by Hilton Los Angeles-Norwalk. We're delighted to see your high rating and unable to express just how much we appreciate it. We hope you'll choose to stay with us again in the future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Thank you for the fantastic rating, John!We strive to make all of our guests feel welcome and relaxed during their time at DoubleTree by Hilton Los Angeles-Norwalk! We can't wait to see you again soon.

10/10 - 훌륭해요

Anthony 님, Bellflower

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and amazing warm cookies upon check-in !
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Anthony, we're delighted to hear that you appreciated our warm cookies upon check-in at DoubleTree by Hilton Los Angeles-Norwalk. It's also great to know you enjoyed our team members' service. We can't wait to welcome you on your next visit.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower was a litte dirty but everything else was great. Would definitely stay there again.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Brittany, it's wonderful to hear you had a great experience at DoubleTree by Hilton Los Angeles-Norwalk and plan on returning. Your feedback about the shower cleanliness has been noted, and our housekeeping team will work to ensure every detail is attended to for your next visit. We certainly can't wait to welcome you back!

10/10 - 훌륭해요

PATRICIA

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Patricia, thank you for your 5-star rating! We couldn't be happier that your stay at DoubleTree by Hilton Los Angeles-Norwalk met your expectations. Our team members strive to create a superb experience for all our guests. We hope your travels bring you back our way soon!

8/10 - 좋아요

CHRISTOS

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
abaixo do esperado
hotel 3,5 estrelas apesar de estar classificado como 4. Em pleno ano 2024 ainda cobram a internet do hospede inclusive na recepçao. Porem caso voce seja hilton honors podera conseguir internet gratis. O Doubletree costuma dar 2 cookies no check in e a atendente nao me deu (devia estar guardando para ela), voltei mais tarde e a cobrei e ela me deu e disse que eram controlados.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
Christos, é bom ouvir de você. Agradecemos o seu feedback sobre a sua recente estadia. Entendemos que nossa política de internet pode não ter atendido às suas expectativas e agradecemos sua compreensão em relação aos benefícios do nosso programa de fidelidade. No que diz respeito aos cookies no momento do check-in, faz parte da nossa tradição garantir que os nossos estimados hóspedes os recebem e qualquer lapso neste serviço é devidamente assinalado. No entanto, esperamos recebê-lo de volta e garantir-lhe uma experiência melhor.