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더블트리 바이 힐튼 호텔 - 노팅엄 게이트웨이 여행 후기

4 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 641개" "
평점 8 - 좋아요. 1001개 이용 후기 중 258개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 45개" "
평점 4 - 별로예요. 1001개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 33개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Weiwei

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big room and Morden design. Easy Parking.
2024년 3월에 2박 숙박함
답변 제공: Emma Sadler 님, 2024년 3월 11일
Thank you for your 5 star review. We do appreciate all feedback provided by our guests.We look forward to welcoming you back again soon

8/10 - 좋아요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is fine, the pillows are horrible, the tv remote didnt work, the restaurant food is very over priced for what is served. The hotel is fine to stay in and the breakfast is amazing.
2024년 3월에 2박 숙박함
답변 제공: Emma Sadler 님, 2024년 3월 4일
Dear PhillipThank you for your review, we appreciate all feedback from our guests. All of our rooms have feather pillows, please feel free to ask for Foam pillows if preferred on your next visit.I will share your feedback regarding the dinner.We do hope to welcome you back again soon

10/10 - 훌륭해요

Zeba

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a very beautiful hotel. The rooms were spacious and the beds were very comfy.
2024년 2월에 1박 숙박함
답변 제공: Emma Sadler 님, 2024년 2월 19일
Thank you for your review. We are so pleased you had an enjoyable stay with us. We look forward to welcoming you again soon.

10/10 - 훌륭해요

A

2024년 2월에 1박 숙박함
답변 제공: Emma Sadler 님, 2024년 3월 21일
Thank you very much for a 5 star review. We are pleased to see you had a great stay with us and we look forward to welcoming you back again soon

10/10 - 훌륭해요

Charanjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Emma Sadler 님, 2024년 1월 30일
Thank you for your review. We do appreciate all feedback given from our guests. We look forward to welcoming you back again soon

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay…very dog friendly would recommend. Our go to accommodation when visiting family
2023년 12월에 2박 숙박함
답변 제공: Emma Sadler 님, 2024년 1월 15일
Dear SusanThank you for your review, we are so pleased you & your furry friend had a great stay with us. We look forward to seeing you all again soon

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
A good choice in Nottingham.
2023년 12월에 1박 숙박함
답변 제공: Emma Sadler 님, 2024년 1월 15일
Thank you for your review, we are pleased to hear you had an enjoyable stay and hope to see you again on a return visit to Nottingham.

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Emma Sadler 님, 2024년 1월 15일
Dear NathanThank you for your review score. We do hope you had an enjoyable stay and look forward to welcoming you again soon.

10/10 - 훌륭해요

khaled

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant hotel. It is clean and quiet place to stay.
2023년 12월에 1박 숙박함
답변 제공: Emma Sadler 님, 2024년 1월 15일
Dear KhaledThank you for your review, I am pleased to hear you had a pleasant stay at the hotel. We do hope to see you again soon.

8/10 - 좋아요

Lorraine

2023년 11월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 12월 5일
Thank you for your review.We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Matthew

2023년 10월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 10월 30일
Thank you very much for a score of 10 - we are so pleased you had an all round great stay. We look forward to seeing you again soon.

8/10 - 좋아요

ISABELLE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel à recommander
Chambre très bien équipée. Très propre. Un petit bémol concernant le petit déjeuner.
2023년 10월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 10월 30일
Thank you very much for your review score. I am pleased to hear the room was suitable for you during your stay with us. I am sorry to hear you had an issue at Breakfast. I do hope this was resolved. We look forward to seeing you again soon

8/10 - 좋아요

Loren

2023년 10월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 11월 7일
Thank you for your review, we look forward to welcoming you again soon

6/10 - 괜찮아요

Ceris

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 10월 9일
Thank you for taking the time to send your review.we do hope to welcome you again soon

10/10 - 훌륭해요

stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Emma Sadler 님, 2023년 10월 2일
Thank you for your review. Its great to see you had an all time great stay with us. We do hope to see you again soon

8/10 - 좋아요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Emma Sadler 님, 2023년 9월 22일
Thank you for taking the time to share your review. We look forward to welcoming you again soon.

10/10 - 훌륭해요

Rachael

2023년 8월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 8월 29일
Thank you for a lovely review score of 10. We are pleased you had a great all round stay. We look forward to welcoming you again soon.

6/10 - 괜찮아요

Jackie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nice bar area, nice outside space. Room in poor condition, dirty grouting, bottom of shower screen dirty with limescale, scuffs/stains on bed surround.
2023년 8월에 3박 숙박함
답변 제공: Emma Sadler 님, 2023년 8월 22일
Thank you for your review, we have noted your comments regarding the room. The hotel has recently added 36 new Superior rooms to our property. The current rooms are due to be refurbished in the next few months.

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Emma Sadler 님, 2023년 8월 22일
Thank you for your review score of 10. It is great to see you had an all round great stay and we look forward to seeing you again soon

4/10 - 별로예요

Natasha

별로예요: 객실의 편안함
Wouldn’t stay again.
On arrival we were told we had been upgraded to a superior room in the ‘new wing’. We had booked a superior room anyway. The room was a lot smaller than expected and can’t have been that new as the grouting on the tiles in the bathroom was mouldy. It seemed the old wing was being used as temporary housing for families. The bathroom itself was tiny. If you wanted to use the sink, you had to close the door. This wasn’t ideal if you had used the shower because the bathroom was hot and steamed up. There was no dressing table, just a full length mirror with a plug situated too far away for the hairdryer provided. The room itself was boiling. There was air con but that didn’t work. Our room was on the ground floor with massive windows but all were locked. The room looked onto the car park and main entrance so the curtains had to remain closed. On our first morning, housekeeping knocked on the door at 8:30am to ask if we would like our room cleaned. Breakfast on the first morning was terrible. Everything was dried / shrivel up, even the beans had no sauce in them. The second morning was better. After staying in many Doubletree hotels before, this place was a big disappointment.
2023년 7월에 2박 숙박함
답변 제공: Emma Sadler 님, 2023년 8월 22일
Thank you for your review, we do read all comments and share with the hotel managers who in turn will speak to their department regardring any issues raised.I am sorry the newly refurbished superior room was not to your liking.

8/10 - 좋아요

Raymond

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Reservations Team 님, 2023년 7월 31일
Thank you for taking the time to leave us a review score. We are pleased to see you had a good stay with us! Kind Regards,

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal for parents visiting students at Uni
We have stayed here several times during our Son's university life at nottingham - it's ideal - loads of free parking, very close to the uni, great breakfast and ALL the staff appear to go the extra mile - rooms are always clean. Please bring back bars of soap!
2023년 7월에 1박 숙박함
답변 제공: Reservations Team 님, 2023년 7월 26일
Thank you for sharing your experience with us. We appreciate your great review and feedback regarding our service and facilities.We look forward to welcoming you back again soon!

6/10 - 괜찮아요

Lynda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 7월 13일
Thank you for taking the time to share your review. We look forward to welcoming you back again in the near future

10/10 - 훌륭해요

Nicola

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Emma Sadler 님, 2023년 7월 13일
Thank you for a perfect score of 10 in your review. Its great to see you had an enjoyable stay with us. We look forward to welcoming you back again soon

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay here again
The hotel was clean and comfortable and the staff were friendly. I will definitely stay here again. I only gave eco-friendliness a medium rating because I saw no sign of anything they are doing on that front - I think it’s an irrelevant thing to rate a hotel on anyway.
2023년 7월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 7월 13일
Thank you for taking the time to share your review. We are certainly eco-friendly in the background of the hotel, as you say you can't see everything. We are so pleased you had an enjoyable stay and we look forward to seeing you again soon

10/10 - 훌륭해요

Jim

2023년 7월에 2박 숙박함
답변 제공: Emma Sadler 님, 2023년 7월 13일
Thank you for your review. its great to see a perfect score of 10. We look forward to welcoming you back again very soon.

10/10 - 훌륭해요

Estlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly as d helpful staff
From our entry into Hotel we were greeted by a friendly receptionist, every staff member we met were all extremely friendly and helpful! Really enjoyed our stay allbeit a short visit!
2023년 7월에 2박 숙박함
답변 제공: Emma Sadler 님, 2023년 7월 13일
Thank you for your review, I am so pleased you were greeted in a friendly manner by all of our team members. we do hope to see you again soon.

2/10 - 너무 별로예요

Ann

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
We booed a room for one night ahead of a Cheerleading competition at the Motorpoint Arena as we needed our 12 year old who was competing to get a good nights sleep. There was a prom taking place in the room beneath ours and we couldn’t get to sleep until 11pm when the prom finished 😞
2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 7월 4일
Thank you for your review score. I am sorry to hear you were disturb by the Function we had on Friday evening. Unfortunately due to the hotel being fully booked and the room type selected we were unable to move you to an alternative room as we have a limited number of the room type booked. Should you stay again with us in the future please do let us know at the time of booking should you need a quiet room so we can allocate a room in advance or give advance warning.

8/10 - 좋아요

Gordon

출장 여행
좋아요: 청결 상태
Decent hotel although getting a little tired, bed very uncomfortable, check in staff miserable, not even interested that I had Hilton honours membership. Issues with lights in wc
2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 7월 4일
Thank you for your review. Your comments have been shared with the team. The hotel has recently had a new 36 bedroom extension with Superior rooms, these are available to book. The remaining rooms at the property are due to be renovated very soon.With regards to your Hilton Honors Membership we recommend you book directly on the Hilton Website to receive recognition of your Hilton Status and to accrue Points & Stay Bonuses. When booking through a 3rd party website no benefits are received.We do hope to welcome you back again.

2/10 - 너무 별로예요

Mary

2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 6월 28일
Thank you for your review. I am sorry to see you have given a low score for your stay. i am unsure if the issue you had during your stay was resolved but please do always speak to the Front Desk team and they will assist with any issues that may arise.

8/10 - 좋아요

Tim

2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 7월 13일
Thank you for your review, we look forward to welcoming you back again soon.

10/10 - 훌륭해요

mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent overnight stay . Very comfortable and clean. Breakfast really good . Would definitely stay again. 10/10
2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 6월 20일
Thank you for submitting a review, its great to see you had a wonderful stay with us. We look forward to welcoming you back again soon

10/10 - 훌륭해요

Fionnuala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant stay
Excellent, friendly, clean and comfortable. Only negative was evening food. Lots of choice but over-priced for bar setting. Menu was not easy to read in group of four.
2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 6월 20일
Thank you for your review, we do appreciate all feedback given. your comments regarding food pricing have been shared with the Food & Beverage Team. We look forward to seeing you again soon.

6/10 - 괜찮아요

John

2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 6월 20일
Thank you for submitting a review, we do hope to see you again soon

10/10 - 훌륭해요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and efficient
We booked the room for a trip to the Download Festival in Donington. Due to traffic issues we arrived extremely late but still received an excellent welcome with complimentary welcome cookies which were gratefully received. My brother is diabetic and on the last morning he suffered a hypo brought on mostly by the extreme heat. The staff who assisted my neice were extremely professional, knowledgeable about what to do and very reassuring to her. I couldn't recommend this hotel and the wonderful staff any more in l tried. They were top class and l will certainly be using them again.
2023년 6월에 4박 숙박함
답변 제공: Shan Hucker - Director of Sales 님, 2023년 6월 14일
Good morning Debbie,Thank you for choosing to stay with us here at the DoubleTree Nottingham-Gateway Hotel to attend the Download Festival. Your booking is very much appreciated. Thank you so much for your very kind words, it is very much appreciated, as well as you taking the time to do so. I am pleased that you did make contact, as I wanted to check that your brother and niece were okay and arrived home safe and well after their long journey. My colleagues and I were only too pleased to assist your brother and your niece on Monday morning and really delighted that they are both well and okay and was able to continue with their journey later that day.Please do not hesitate to contact me when you and your family are next due to stay with us and we would be absolutely delighted to welcome you all back to the DoubleTree Nottingham - Gateway Hotel in the future and very much look forward to seeing you again.Wishing you and your family all the very best,from Shan and the Team at the DoubleTree Nottingham - Gateway Hotel.

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Emma Sadler 님, 2023년 6월 13일
Thank you for your review, it is great to see you had an all round great stay. We look forward to welcoming you back very soon.

10/10 - 훌륭해요

Toni

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderfully friendly staff and fabulous room.
2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 6월 13일
Thank you for a perfect 10. Your comments will be shared with the hotel team. We look forward to welcoming you again soon

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel
A beautifully presented and well kept hotel within lovely surroundings. Staff all friendly and helpful. Family room was spacious and super comfortable. Thank you for a lovely stay.
2023년 6월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 6월 5일
Thank you very much for a glowing review. We are so pleased you had a lovely stay with us. We look forward to seeing you again soon.

8/10 - 좋아요

Toni

2023년 5월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 6월 13일
Thank you for taking the time to submit a review, it is appreciated. We look forward to welcoming you back again soon

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 5월 17일
Thank you for your review score.We are pleased to see you had a good stay with us

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 5월 16일
Thank you for your review. We look forward to welcoming you back again soon

8/10 - 좋아요

Debbie

2023년 5월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 5월 16일
Thank you for your review. We look forward to welcoming you back again soon

10/10 - 훌륭해요

john

2023년 5월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 5월 9일
Thank you for your review score of 10. We are so pleased you had an great stay with us. We look forward to welcoming you back again soon

10/10 - 훌륭해요

Sarah

2023년 4월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 4월 27일
Thank you for taking the time to share your review score. It looks like you had a great stay with us. We do hope to see you again soon.

10/10 - 훌륭해요

Akil

좋아요: 청결 상태
2023년 4월에 1박 숙박함
답변 제공: Emma Sadler 님, 2023년 5월 16일
Thank you for your review. We look forward to welcoming you back again soon

10/10 - 훌륭해요

THOMAS

2023년 4월에 2박 숙박함
답변 제공: Emma 님, 2023년 4월 11일
Thank you for your review, It is great to see a perfect score of 10. We do hope to see you again soon.

2/10 - 너무 별로예요

Louise

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk good friday should not have been in charge of customers
2023년 4월에 1박 숙박함
답변 제공: Emma 님, 2023년 4월 11일
I am sorry to see your review regarding our Reception Team Member, these comments have been shared with the Reception Manager.

8/10 - 좋아요

Lisa

2023년 4월에 1박 숙박함
답변 제공: Emma 님, 2023년 4월 11일
Thank you for taking the time to share your review, we do hope to see you again soon.

10/10 - 훌륭해요

Toni

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay as always. Choc chip cookie on arrival was a nice touch. Receptionist was pleasant but a bit distracted. Food and service in bar amazing a good value. Biscuits in room would be nice to offer. Otherwise excellent
2023년 3월에 2박 숙박함
답변 제공: Emma 님, 2023년 4월 11일
Thank you for your lovely review, the Cookie is certainly a big favorite of ours! We look forward to seeing you again soon

10/10 - 훌륭해요

Haidar

2023년 3월에 1박 숙박함
답변 제공: Emma 님, 2023년 4월 11일
Thank you for a Perfect 10, we do hope to see you again soon!