4/10 - 별로예요
Eldar
연인과의 여행
2023년 9월 24일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management.
We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm.
When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting.
We would have cancelled the reservation altogether but didn’t have a refund option.
Eldar
2023년 9월에 1박 숙박함