야외 수영장, 무료 카바나

서머셋 푸트리 하버 이스칸다르 푸트리 여행 후기

3.5 out of 5
서머셋 푸트리 하버 이스칸다르 푸트리
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 452개 이용 후기 중 188개" "
평점 8 - 좋아요. 452개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 452개 이용 후기 중 44개" "
평점 4 - 별로예요. 452개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 452개 이용 후기 중 3개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 4박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 3월 3일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for choosing Somerset Puteri Harbour as your holiday destination. We are glad to know you had a beautiful stay with us. We appreciate your wonderful rating. Thank you for your valued patronage. We certainly look forward to welcome you soon. Thank You.

8/10 - 좋아요

JEONG HWA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 11월 4일
Dear JEONG HWA, Greetings from Somerset Puteri Harbour Iskandar Puteri. It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. We value your beautiful rating. Thank you for your valued patronage. We sincerely look forward to welcoming you again soon to our property. Thank You.

8/10 - 좋아요

jae jin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 3박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 10월 21일
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We appreciate your rating. Thank you for your valued patronage. Once again, thank you for staying with us. We sincerely look forward to welcome you again at Somerset Puteri Harbour.

8/10 - 좋아요

JINHYUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2bedroom 2bathroom 거실 부엌 널찍하고 다 좋았는데 밤에 아래 있는 펍에서 자정까지 라이브공연을 해서 ㅠ 근데 다른건 다 만족스러웠어요.
2019년 7월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 7월 31일
Dear JINHYUK, Thank you for choosing Somerset Puteri Harbour as your holiday destination. Thank you for staying with us. We are glad to know that you enjoyed your stay with us. We are delighted to know you had a beautiful stay with us. Once again, thank you for your valued patronage.We look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.

10/10 - 훌륭해요

hyunlee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 완전 만족했어요~ 처음방이 청소 상태가 엉망이여서 바로 체인지 해주셨어요~ ^^ 만족했어요~
2019년 6월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 6월 20일
Dear hyunlee, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice.Thank you for taking the time to share your stay experience at Somerset Puteri Harbour. We appreciate your beautiful rating. Once again, thank you for your patronage. We look forward to welcoming you again in near future. Thank You.

6/10 - 괜찮아요

Jun Young

별로예요: 청결 상태, 숙박 시설 상태 및 시설
관리가 잘 되고 있지 않은..
키즈클럽이 있다고 해서 갔지만 바닥에는 쥐똥인지 무슨 똥인지 뒹굴고 있고, 관리하는 사람도 없고 전혀 관리 되고 있는 않은 느낌 입니다. 주변 상점도 거의 다 문을 닫은 상태라 다음번에 굳이 선택하지 않을거 같습니다.
2019년 5월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 6월 17일
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve.Your feedback has helped us identify our areas of concern. Kindly accept our sincere apology for the inconvenience encountered. We sincerely look forward to welcoming you again, giving us another opportunity to serve you better and restore your faith in our service and product. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again soon.

8/10 - 좋아요

JINMI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
수영장 뷰가 좋네요~~
전반적으로 좋았지만 리셉션에 있는 직원들이 너무 웃지도 않고 사무적이네요~
2019년 4월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 5월 21일
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri.We are delighted to hear you enjoyed your stay and the overall experience with us during your stay was good. Thank you for your beautiful rating. We certainly look forward to welcoming you back to stay again soon. Thank You.

10/10 - 훌륭해요

JINMI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
리셉션의 남자직원들의 무뚝뚝함 문제 있어요!!
전반적으로 좋았지만 리셉션의 인도계 남녀직원이 좀 불친절 했습니다!!너무 웃지도 않고 사무적이며 무뚝뚝한 태도와 표정이 좀 불쾌하고 불편했습니다~
2019년 4월에 3박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 5월 21일
Dear Valued Guest, Thank you for your rating. Thank you for choosing Somerset Puteri Harbour as your holiday destination. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks' such as yours as they indicate the areas where we can further improve. We will continue in our improvement efforts to provide excellent service and products to our residents. We hope to welcome you again in the near future. Thank You. Regards, Anusheea - Admin.

10/10 - 훌륭해요

JINMI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조만간 다시 묵을 예정인 숙소입니다~
아들도 괜챦은 숙소라고 하고 저도 맘에 드네요~그동안 수없이 많은 나라와 호텔에 숙박했고 조호에서도 푸트리하버 부근의 여러호텔들에 숙박했었지만 서머셋이 좀 더 조용하고 깨끗하고 친절한 직원들과 빠른 서비스들 덕분에 기분이 좋네요~
2019년 4월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 5월 21일
Dear Valued Guest, We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. Thank you for taking the time to share your stay experience at Somerset Puteri Harbour. We are glad to know you had a beautiful stay with us.Thank you for your valued patronage. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. From all of us, we look forward to welcoming you again soon. Thank You.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
쿠알라룸프에서 싱가폴 여행을 위한 최적의 호텔
쿠알라룸프에서 싱가폴 여행을 위한 최적의 호텔
2019년 2월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 2월 25일
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour as your holiday destination. We are happy to know you enjoyed your stay with us. We much appreciate your awesome rating. We sincerely look forward to welcoming you back to stay again soon in near future. Thank You.

8/10 - 좋아요

Hyunjun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 1월 25일
Dear Hyunjun, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are glad to know you had a beautiful stay with us. Thank you for your wonderful rating. We hope to welcome you again. Thank You.

6/10 - 괜찮아요

실제 이용하신 고객

everything is just not bad
2018년 10월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2018년 10월 29일
HI Valued Guest, We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. Thank you sharing your stay experience with us. From all of us at Somerset Puteri Harbour, we look forward to welcoming you again soon.

10/10 - 훌륭해요

arong LEE 님, KOREA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
수영장이 너무 편하고 레고랜드 셔틀도 있어서 좋아요~♥
아이들 데리고 레고랜드 가기 좋아요~ 셔틀도 있고 근처에 식사할 곳도 많아서 좋아요~ 코타이스칸다르도 있는데 저는 못갔네여~ 다음번에 꼭 다시한번 가고싶은 곳이에요 혹시 한달살기 하게되도 거기에서 묵고싶어요^^ 저랑 우리딸은 대만족이었어요^^
2018년 2월에 3박 숙박함
답변 제공: Kathy Yip 님, 2018년 2월 28일
Dear Arong Lee, Thank you for choosing Somerset Puteri Harbour as your holiday destination! We are happy to know you & the kids enjoyed your stay with us! We glad you found our location and shuttle service useful and convenience during your stay. You may wish to know we do accommodate long stay rates, feel free to query for details. At the same time, we look forward welcoming you and your family again soon! Yours sincerely, Kathy Yip – Acting Operation Manager

8/10 - 좋아요

kyoungkook

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
대체로 무난함
2018년 1월에 7박 숙박함
답변 제공: Kathy Yip 님, 2018년 2월 1일
Dear Kyoungkook, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Great to hear your overall experience with us during your stay was good. We certainly look forward to welcoming you back to stay again soon. Yours sincerely, Kathy Yip – Acting Operation Manager

10/10 - 훌륭해요

이종세 님, 인천

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비용대비 우수했다!
아주 친절했다!
2017년 11월에 3박 숙박함
Dear 이종세, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are very pleased to hear that you had enjoyed your stay and our staff made your stay pleasant. We look forward to welcoming you back in the near future! Yours sincerely, Kathy Yip – Acting Operation Manager

8/10 - 좋아요

seoeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short family trip
Currency change was not available. Pools were not so clean. Other than that good place to stay
2017년 8월에 3박 숙박함
Dear Seoeun, Thank you for your valued support and kind review. Rest assured we will look into the comment on in regards of the pool. We look forward to welcoming you back to stay again soon. Yours sincerely, Kathy Yip - Guest Service Manager

8/10 - 좋아요

KWANGGOOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
멋진 시설, 이제 막 시작하는 도시
마리나옆에 위치한 매우 좋은 새 호텔입니다. 풀장에서 바라보는 뷰가 너무 좋습니다. 주변은 한창 공사가 진행중이라 향후 2~3년간은 매우 시끄러울 듯 합니다. 시내와 멀어서 주변에 마트나 편의시설이 없는데 현재 건설중인 건물들이 완공되는 시점에는 상가들도 활성화 될거라 보지만, 아직은 불편합니다
2017년 7월에 3박 숙박함
Dear Kwanggook, Thank you for your review. We valued your support. We look forward to welcoming you back to stay soon. Best Regards, Kathy Yip - Guest Service Manager

8/10 - 좋아요

songhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙소는 깨끗하고 넓고 좋았아요 ~~ 다만 수영장 이용시 좀 불편함이 있었습니다. 좀 작은것 같기도 하구요 !!
2017년 5월에 1박 숙박함
Dear Songhan, Thank you for taking the time to share your recent stay, allowing us the opportunity to address your concerns. We are delighted you enjoyed our spacious, well-appointed apartments that also has its own fully equipped kitchen. We sincerely appreciate your suggestions and recommendations to the highlighted areas of concerns. Please be assured that we have shared this with the respective team members and will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your patronage and we hope to welcome you back again in the near future. Yours Sincerely, Cheryl Suminundu W.M Resident Relations

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
평온한 그곳
괭장히 깨끗하고 넓은 방과 주변환경이 매우 평화롭습니다.주변에 식당도 가까이있어서 차를 타고 나가지 않아도 되는게 더욱 편하게 느껴지네요. 스타벅스도 있고 푸트리하버 쪽 걷다보면 이런곳에 살고 싶구나 하는 생각이 여러분들도 절로 드실거 같네요. 조호바루를 생각하신다면 썸머셋을 추천하고 싶네요^^
답변 제공: Cheryl Suminundu W.M - Resident Relations 님, 2017년 5월 19일
Greetings from Somerset Puteri Harbour Iskandar Puteri! Thank you for taking the time to share your recent stay experience with us. We are delighted you had an enjoyable stay in our spacious well appointed, clean apartments with a fully equipped kitchen. Our convenient location truly makes it easy for sightseeing and getting around, we are happy to know that this has brought you much convenience. We sincerely thank you for choosing to stay at Somerset Puteri Harbour Iskandar Puteri and for the perfect score that you have bestowed upon us. We look forward to welcome you back soon. Yours Sincerely, Cheryl Suminundu W.M - Resident Relations

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
해변에서 가까운 괜찮은 호텔
해변에서 가까운 괜찮은 호텔 주변 편의시설 수퍼 같은것은 부족하나 음식점은 적당히 있음 호텔 시설 좋고 친절하고 깨끗함
답변 제공: Ru Ng – Resident Relations Assistant Manager 님, 2017년 5월 9일
Dear Valued Guest, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to any of our serviced residences soon. Best regards.

8/10 - 좋아요

taiwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 최고 호텔
전체적으로 만족, 복층구조라 아이가 즐거워 함. 레고랜드 셔틀로 편안하게 왕복.
답변 제공: Ascott Sentral 님, 2017년 5월 9일
Dear Taiwan, thank you for your review. We are delighted you enjoyed your stay with us and the family had a great trip to Legoland. We sincerely thank you for your valued support and look forward to welcoming you and your family back to stay soon. Best regards, Ru Ng – Resident Relations Assistant Manager

8/10 - 좋아요

lee 님, KL

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
전망 없고 공사중인 환경.
시설 무난하고 직원들 적절해요. 조식을 21링깃 내고 먹을만큼의 가치는 없다고 보지만 그 근방에 아침 사먹을 곳이 없을 듯해서 어쨋든 추가해야 하면 사먹는 수밖에 없는 듯요. 말레이 특유의 날림공사..? 공사마감이 거친 곳들이 보이고, 욕실앞 (거실과 방 사이의 공간) 부분에 이틀째날 먼지가 많이 쌓인걸 봤어요. 청소하고 갔지만 그쪽은 청소기가 오지도 않은 듯해요. 첨부터 확인 안했어서 들어올때부터 더러웠는지 확신은 못하지만.. 하루만에 저리 쌓인거라면 그것도 문제구요. 수영장 사용은 안했지만 뷰가 훌륭했구요, 칠드런 플레이룸이라고 있어서 가봤는데.. 서너평 될라나 한 공간에 유아용 장난감 조금 있었고 문제는 바닥에 비가 샜는지 물이 흥건해서 사용할 수 없는 상태더라구요. 가격대비 바로 옆건물 젠호텔보다 나은듯해서 왔어요. 같은 값이면 젠호텔이 한급 위구요.
답변 제공: Ru Ng – Resident Relations Assistant Manager 님, 2017년 2월 8일
Dear Lee, thank you for your review. We sincerely regret that you did not enjoy your stay with us. We have noted your feedback and will work on further improvements. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

jisun 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족했어요
전혀 기대를 하지 않았는데 호텔 서비스와 주변이 매우 쾌적해서 좋았음. 특히 취사가 가능한 콘도형이라 가족여행을 갈 때 좋을 듯요

8/10 - 좋아요

Munsoo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Keung Ming

좋아요: 청결 상태
too much of noise from morning all the way to midnight.
2020년 8월에 1박 숙박함

4/10 - 별로예요

Jy 님, KlL

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Like: very new spacious and full home kitchen facilities as all Somerset residence offered Dislike: very noisy due to band and whole night entertainment downstairs; not safe as lift is open to public; towel and room cleaning is not thorough
2020년 8월에 3박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 8월 12일
Dear Jy, Greetings from your friendly team at Somerset Puteri Harbour Iskandar Puteri. We welcome feedback's such as yours as they indicate the areas where we can further improve. Firstly, we sincerely apologize for the inconveniences. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our utmost efforts to seek improvements in these areas. We do hope you will give us another opportunity to change the impression you have of us. Your feedback has helped us identify our areas of concern and provide us with further insight on ways to further improve. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Once again, thank you for your valued patronage, we certainly look forward to welcoming you soon in near future. Thank You.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
Breakfast needed to be improved
We stayed at Somerset many times in the past few years. Because of covid-19, no buffet breakfast provided. Breakfast delivered to our room. Not tasty, too little food.
2020년 5월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 7월 27일
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for taking the time to review your stay. Firstly, we sincerely apologize for the inconvenience’s caused. We sincerely regret that you did not enjoy the Continental Breakfast. Due to the Covid, pandemic we are unable to serve and operate our Restaurant. Hence, all breakfast shall be delivered to all resident’s apartment. We sincerely regret that you did not enjoy the Continental Breakfast selection due to quality of food and lack of varieties. Rest assured that we will convey your feedback to our breakfast service provider and shall work towards an improvement. We sincerely apologize for the inconvenience's encountered. We hope to welcome you again allowing us another opportunity to serve you better. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again. Thank You. Happy New Year. Regards, Anusheea - Admin.

10/10 - 훌륭해요

Ngee Jong

가족 여행
좋아요: 청결 상태, 객실의 편안함
First time @ Loft
We loved the loft! Everything was so wonderful! Not our first time staying here, but our first time staying in the loft! Will definitely be back again!
2020년 3월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 3월 27일
Dear Ngee Jong, Greetings from Somerset Puteri Harbour Iskandar Puteri. It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. We are glad to hear that you have enjoyed and had a beautiful stay with us. Thank you for your generous rating. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for your valued patronage and making us one of your preferred accommodation choices. We certainly look forward to welcoming you again soon to our property. Thank You.

8/10 - 좋아요

Mohammad Asri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 3월 17일
Dear Mohammad Asri, Thank you for choosing Somerset Puteri Harbour as your holiday destination. Great to hear your overall experience with us during your stay was great. Thank you for awesome rating. We certainly look forward to welcoming you in near future. Thank You.

10/10 - 훌륭해요

JUNHAO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 3월 17일
Dear JUNHAO, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. Thank you for your wonderful rating. We certainly look forward to welcome you again in the near future. Thank You.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Please improve breakfast
Stayed at Somerset many times. This time was 2 bedroom executive unit. Huge and comfortable. The only negative point was breakfast -- limited choices, tasteless.
2020년 1월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 2월 28일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting us as your preferred accommodation choice for your vacation. Thank you for sharing your feedback and experience regarding your stay with us. Your feedback on the continental breakfast has been well noted. We are sorry that you did not enjoy the continental breakfast. Rest assured we are working closely with our chef to improve the quality. We do hope this does not deter you from returning to stay with us. From all of us at Somerset Puteri Harbour Iskandar Puteri, we sincerely look forward to welcoming you back at the nearest future.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast - limited choice
Just like usual, Somerset staff were friendly, room was clean. The only issue was breakfast. Not many choices.
2020년 2월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 2월 28일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us.We appreciate your feedback on continental breakfast, we will work closely with our chef to bring the best out for all our guests. Your feedback on the continental breakfast has been well noted. Rest assured we are working closely with our chef to improve the quality. We certainly look forward to welcome you again in the near future. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again soon. Thank You.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
酒店的房間很大,很舒適。我們一行12人入住,兩間大房已經足夠,整潔度也很不錯。早餐款式就不算多,但都能滿足基本的需要。
2020년 1월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 2월 3일
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour Iskandar Puteri. We are happy to know you enjoyed your stay with us. Thank you for your generous rating. We are glad to know you had a beautiful stay with us. Thank you for staying with us. We certainly look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 2월 3일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. Thank you for staying with us and for your rating. We certainly welcome you to Somerset Puteri Harbour again soon in near future. Thank You.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 1월 31일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for your generous rating. We are glad to know you had a beautiful stay with us. We look forward to welcome you again in the near future. Thank You.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
2020년 1월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 1월 31일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for staying with us. We certainly look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.

4/10 - 별로예요

Sin Hang Elden

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Room service really slow and the room is not clean.
2020년 1월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 1월 31일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us. We welcome feedback's as they indicate the areas where we can further improve. Firstly, we sincerely apologize for the inconveniences. We have duly noted your feedback's for improvements to the overall experience. Thank you for your feedback on our apartment cleanliness. We have briefed our Housekeeping team members to pay higher attention to detail when cleaning the apartment. Nevertheless, we had reminded on apartment cleanliness prior releasing the unit for arrival. We sincerely apologize for these shortfalls. We value your feedback and it has helped us to identify our areas of concern and provide us with further insight on ways to further improve. We look forward to welcoming you again, giving us another opportunity to serve you better. Thank You.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Very good
2020년 1월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2020년 1월 28일
Dear John, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Thank you for your beautiful rating. We look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Poor breakfast. Sticky floor
As usual, breakfast choices were limited. Bedroom floor was sticky. It seemed that it was not mopped for a long time. Check in time was 3pm, but I waited till 3:40pm to get my room. No apology from the front desk staff. There were some broken pieces at the swimming pool. Please fix the pool asap. Dangerous.
2019년 11월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 12월 3일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We sincerely regret that you did not enjoy the Continental Breakfast selection due to limited choice of selection. Rest assured we will look into the comment with our chef in regards to the continental breakfast quality.We have noted your observations and recommendations for improvements to the check in efficiency and apartment clealiness, particularly during peak season. Kindly be assured we will coordinate the plans for these enhancements with the respective team members. We shall be providing further training and continued guidance for our team member to ensure that they have the necessary skills to ensure that this does not occur again. We are truly sorry for any inconvenience encountered. We certainly look forward to welcoming you back to stay again soon, in near future. We will focus on our shortfall and improve on the standards and services. We hope to welcome you again allowing us another opportunity to serve you better. Thank You.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We stayed at their 2 bedroom apartment. It was spacious and well-furnished. Staff was friendly too. A couple of things could have been better. 1. Master bedroom toilet was funky smelling; & 2. The dryer in the room was faulty. But the reception was really nice to gift us complimentary tokens for the launderette.
2019년 11월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 12월 3일
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Sincere apology on the unpleasant experience encountered. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We have noted your observations and recommendations for improvements to the overall experience and room cleanliness standard. We will also increase the levels of monitoring work performance to ensure our usual levels of standards are maintained at all times. We will coordinate refresher training on cleanliness and response to guest with our respective team members. We welcome feedback as they indicate the areas where we can further improve. We are glad to hear compliments of our staff member of Somerset Puteri Harbour Iskandar Puteri. Your heartfelt words and special mention of our staff’s is highly appreciated. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. It is truly humbling to hear such kind compliments from our residents, and it is of great encouragement to our team. We will focus on our shortfall and improve on the standards and services. We hope to welcome you again allowing us another opportunity to serve you better. Thank You.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 11월 27일
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour Iskandar Puteri. We are glad to hear that you have enjoyed your stay with us. Thank you for your generous rating. We are glad to know you had a beautiful stay with us. We look forward to welcome you again in the near future. Thank You.

10/10 - 훌륭해요

Novika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loveee everything about this hotel
2019년 11월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 11월 27일
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. We appreciate your beautiful rating. We are pleased to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcome you again in the near future. Thank You.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
price is good
2019년 11월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 11월 27일
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour as your holiday destination. Great to hear your overall experience with us during your stay was great. We are delighted to hear you enjoyed your stay and had a beautiful experience with us. Thank you for awesome rating. We certainly look forward to welcoming you in near future. Thank You.

8/10 - 좋아요

Jacky

2019년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 11월 18일
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour as your holiday destination. We are glad to know you had a beautiful stay with us. Thank you for your wonderful rating, much appreciated. Once again, thank you for your valued patronage, we certainly look forward to welcoming you soon in near future. Thank You.

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 11월 7일
Dear Sharon, Thank you for choosing Somerset Puteri Harbour as your holiday destination. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. Thank you for your wonderful rating. We hope to welcome you again in the near future. Thank You.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean and comfortable rooms..lots of eating joints nearby ...kids activities like hello kitty next door
2019년 10월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 11월 5일
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. It was pleasing to read that you had a beautiful stay with us. Thank you for sharing your feedback and experience regarding your stay with us. We are delighted to read that you truly enjoyed your stay. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued patronage. We look forward to welcoming you again in near future. Thank You.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 11박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 11월 5일
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Thank you for staying with us. We appreciate your beautiful rating. We certainly look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent at its best!
I am happy with all. Only that the 2 bedroom apartment, there is one room with twin bed. If Somerset can change to super single bed it would be good as the twin bed is quite small for big size body. Overall, great place for apartment. Been here almost since 4/5 years back. Great to be back.
2019년 10월에 2박 숙박함
답변 제공: Anusheea - Admin 님, 2019년 10월 23일
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice.We have noted your feedback to the improvements to our products and services and will bear them in mind when reviewing future improvement initiatives. We are pleased to know you had a beautiful and enjoyed your stay with us. Thank you for your continued support. Once again, thank you for staying with us. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again. Thank You.