This is a very, very nice hotel and I called originally as we are gold platinum Bonvoy members, and every place we stay as a Bonvoy , we always get a late check out. The staff was very very nice except for the woman this morning demanding we leave saying that we did not have late check out!
I tried to talk to her kindly and she had a hideois nasty expression on her face. She told my daughter and my mother that they couldn’t go get breakfast and had to vacate the room a nod shut our keys down. She should not be in this business. I asked her if she was going to say thank you for our stay as I was walking out and she just stared at me. This is someone who should not be in The service industry, but everyone else was very very nice and the room is extremely comfortable although the heat wasn’t working but it was very clean !!!
Just get rid of the nasty morning associate who has a huge chip on her shoulder . She brought one star down as a result of her attitude .