외관

더 로열 하와이언, 어 럭셔리 컬렉션 리조트, 와이키키 여행 후기

5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1008개 이용 후기 중 692개" "
평점 8 - 좋아요. 1008개 이용 후기 중 165개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 74개" "
평점 4 - 별로예요. 1008개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 21개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

HOSUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Chang suk

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 8박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Aloha Mr. Suk, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

10/10 - 훌륭해요

choonghyun

2023년 4월에 3박 숙박함
답변 제공: The Royal Hawaiian, Hotel Manager 님, 2023년 7월 30일
Aloha Choonghyun, Mahalo for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Nicole Okuna,The Royal Hawaiian, Hotel Manager

10/10 - 훌륭해요

HongKi

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
조경,비치,주변 편의성 등이 훌륭했어요
2022년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 6박 숙박함
답변 제공: Melody 님, 2021년 12월 18일
Aloha, Thank you for staying at The Royal Hawaiian! All the best, Melody

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시설 뷰 위치 최고 입니다 특히 조식 환상적입니다
2021년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2021년 9월 23일
Aloha Guest, Mahalo for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our breakfast. We hope to see you again soon, and we wish you all the best with your travels. Mahalo, Nicole Okuna, The Royal Hawaiian, Hotel Manager

10/10 - 훌륭해요

SUN HO

2021년 9월에 3박 숙박함
답변 제공: Lenn Y. 님, 2021년 9월 23일
Thank you again for choosing the Royal Hawaiian. We appreciate you spending time to share your wonderful feedback with us. We hope to see you again on a future stay. Thank you,

10/10 - 훌륭해요

tae kyu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주좋아요
2020년 1월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2020년 1월 23일
Aloha Guest, on behalf of all of us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, thank you for the generous rating. With our exquisite accommodations in our landmark Historic Wing, magnificent Mailani Tower, and world-class dining, we want every guest to experience the allure of Hawaii's inimitable spirit and rich culture. It is a joy to know all that we offer made for a memorable stay! Thank you for choosing us, and we look forward to accommodating you again soon. Mahalo, Ayaka H., The Royal Hawaiian, Guest Experience Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 위치의 아름다운 호텔
여러가지 면에서 와이키키 주변 호텔 중에서는 최고의 선택이 될수 있다고 생각됩니다
2019년 6월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2019년 7월 14일
Aloha, Thank you for sharing your experience with us! We are delighted to hear that it was a pleasant one, and look forward to welcoming you back again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 5박 숙박함
답변 제공: Guest Experience Team 님, 2019년 7월 14일
Thank you for your 10/10 star review!

8/10 - 좋아요

Eun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족들과 로얄에서 4박
5성급답게 서비스가 좋았지만 그만큼 리조트피도 만만치않았네요..주위에 편리함과 쉐라톤과의 수영장을 이동할수있어서 너무 아이들이 좋아했어요
2019년 4월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2019년 5월 24일
Aloha Eun, Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We are delighted that it was a memorable one, and hope to welcome you back again in the future.

4/10 - 별로예요

William

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was great including our housekeeper Jackie. I felt everything had a pricetag to it. The pool was the size of an acorn and a lounge chair was $250 per day. Umbrella chairs, $100/ day. We were told to go next door to the Sheraton for their pool, but were thrown out like dirty laundry since I had the Royal Hawaiian bracelet on! Or room was clean for old carpet, small bathroom and no view and no outdoor balcony. Our housecleaner was a bright star, making us feel welcome and keeping our room clean. RH at one time was the flagship of Waikiki. Now it's very average with outstanding staff
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Rachel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location and the smell of plumeria pumped out into the hallways and such.
2024년 4월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 14일
Aloha Rachel, Mahalo for the review of your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We appreciate you mentioning that you liked our convenient location and the refreshing scent in the hallway. We are happy you enjoyed your time with us, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

Daria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at this grand and elegant hotel. Don’t miss the tour of the Royal Hawaiian, given by a gregarious and informed employee of 53 years!
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Sharyl Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful property for the entire family. Shared pool and beach frontage, food options on-site and next door were perfect for children and adults. Front desk and cleaning staff were exceptionally friendly and helpful. Concierge could have been a bit more helpful.
2024년 4월에 6박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 11일
Aloha Ms. Lee, Mahalo for your reviewing your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. It is wonderful to hear how much you and your family enjoyed your time with us and loved all that we have to offer. We appreciate your feedback and hope to see you all again on your next visit to the area.Mahalo,Shay Chow,Front Office Manager

10/10 - 훌륭해요

Leah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location, generous staff, and beautiful room and amenities. Waikiki beach is a bit of a madhouse but I felt at home and well cared for at this hotel.
2024년 3월에 7박 숙박함

8/10 - 좋아요

Michael Hamilton 님, La Jolla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 8일
Aloha Mr. Hamilton, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Royal Hawaiian, a Luxury Collection Resort, Waikiki; we hope to see you again soon. Mahalo,Shay Chow,Front Office Manager

6/10 - 괜찮아요

Bao 님, san jose

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite room is so filthy. The sofa, carpet seems like ages not cleaned properly.
2024년 3월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 3일
Aloha Bao, Mahalo for choosing our resort. Your comments are greatly appreciated, and we want to thank you for taking the time to share them. We understand that certain aspects of your visit didn't meet your expectations, and for that, we apologize. Upholding exceptional standards, both in service and the overall feel of our hotel, is of utmost importance to us. Your feedback will be thoughtfully shared with the relevant team members as we plan for the future. We sincerely hope you will grant us another opportunity to serve you during your next visit to the area.Mahalo,Shay Chow,Front Office Manager

10/10 - 훌륭해요

Takafumi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
リピーターです。 今回もサービス良く、行き届いたホテルでした。
2024년 3월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 2일
Aloha Takafumi, Mahalo for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki again. We are delighted you enjoyed our beautiful property and fantastic service. It was a pleasure hosting you once again, and we look forward to welcoming you again soon. Mahalo,Shay Chow,Front Office Manager

10/10 - 훌륭해요

susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are third generation visitors at this hotel and find it to be top notch in every way.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kimberley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fabulous and met our needs perfectly.
2024년 3월에 6박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 30일
Aloha Kimberley, Mahalo for staying at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, while visiting Honolulu. We are delighted to hear that your experience with us was exceptional and perfectly suited to your needs. Mahalo for choosing our resort, and we look forward to the opportunity to host you again for another wonderful stay.Mahalo,Shay Chow,Front Office Manager

10/10 - 훌륭해요

Galyna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very special hotel on a Waikiki beach. The vibe is unbeatable. They treat you as a family member. Beautiful backyard and the best coffee in a Royal Hawaiian bakery. Great place to escape for a Hawaiian sunsets . Thankful for time we spent there.
2024년 3월에 10박 숙박함

8/10 - 좋아요

Shahram 님, Sherman Oaks

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 5박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 28일
Aloha Shahram, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay Chow,Front Office Manager

10/10 - 훌륭해요

Regina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this property is beautiful
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Bernadette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful landscape and walk ways, Great staff.Love the Historic architecture. Nice big rooms. The Bakery has delicious baked goods. They were able to set up excursions and made Great suggestions. We loved the open air design.
2024년 3월에 7박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 26일
Dear Bernadette, Thank you for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki and sharing your experience. We are glad to know that you enjoyed the beautiful landscape and historic architecture and liked our spacious accommodations. We are also happy that you enjoyed the delicious baked goods from our Royal Hawaiian Bakeryand that our staff provided you with exceptional service and made great suggestions for excursions. We will certainly share your compliments with them. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

TIM

2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Mariko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

YASUO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
素晴らしいホテルです
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Linda 님, Meridian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique. Great service in all ways. Gorgeous grounds. Convenient to everything. Wonderful, clean, beach.
2024년 3월에 5박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 19일
Aloha Linda, Mahalo for your glowing review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki! We are thrilled to hear that you found your stay with us unique and enjoyed great service in all aspects. It is wonderful to know that you appreciated our gorgeous grounds and the convenience of our location for everything. We are especially delighted that you found our beach wonderful and clean. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic experience.Mahalo,Shay Chow,Front Office Manager

10/10 - 훌륭해요

Try

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really like this hotel very much and convenient for every occasion
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Alexis

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoy staying at this hotel
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Joe 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 13일
Dear Joe, On behalf of our team at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, mahalo for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your resort of choice whenever you return to Waikiki.Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this property all need a raise. We have traveled extensively in the pass few years and I was blown away with the attentiveness and kindness of every staff member. We will be back. Thank You
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 12일
Aloha Kimberly, Mahalo for sharing your experience of your recent stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are genuinely touched by your kind words and appreciate your recognition of our hardworking staff. It is fantastic to hear that their attentiveness and kindness made such a positive impression on your visit. Your feedback is truly uplifting, and we will make sure to share your sentiments with our team. We are thrilled to have left a lasting impression, and we look forward to welcoming you back for another memorable stay.Mahalo,Shay Chow,Front Office Manager

10/10 - 훌륭해요

Noriko

2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 25일
Aloha Noriko, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Mahalo for choosing us for your time in our city; we look forward to seeing you again soon. Mahalo,Shay Chow,Front Office Manager

8/10 - 좋아요

Shono

2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 23일
Aloha Shono, Mahalo for rating your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 10박 숙박함

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a wonderful historic hotel in the heart of Waikiki. Hotel is elegant, welcoming, and expertly run. Staff is friendly and helpful. Grounds are beautiful and well maintained. Beach access is super easy and close. Shopping and dining are a short walk away. The rooms are comfortable with high ceilings and luxurious beds. The only flaw is the shower, water temperature oscillates from almost too cold to almost too hot and back again. Still, a wonderful experience not to be missed.
2024년 2월에 6박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 28일
Aloha Paul, Mahalo for your gracious review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled to know you had a great stay and that our impeccable and timeless property and intuitive associates enhanced your visit. Located in the heart of Waikiki, our five-star destination is steps away from the beach and a wide range of restaurants and shopping, and we are glad it was an added convenience for you. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Mahalo,Shay Chow,Front Office Manager

8/10 - 좋아요

Jennifer

Despite recent updates, this property still lacked in staff friendliness. Housekeeping was very nice & so were the bellboys. The restaurant staff from the bar area, hostesses & front desk were not friendly.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Kathleen 님, Seattle

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The friendly staff and their excellent service is what stood out most to me. Our stay was during a busy midwinter break, and the staff were able to respond quickly when we needed something. Thank you!
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 21일
Aloha Kathleen, Mahalo for taking the time to share your experience with us. We are delighted to hear that the friendly staff and their excellent service stood out during your stay, especially during the busy midwinter break. It's wonderful to know that our team was able to respond quickly to your needs. Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back to The Royal Hawaiian, a Luxury Collection Resort, Waikiki, for another delightful stay in the future.Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

RBryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After many trips to Honolulu, this was our first time to stay at the Royal Hawaiian. Why we waited so long, we don't know! The ambiance, the personal service, the shops, the care at the pool, it was all wonderful. We will stay again asap! Thank you.
2024년 2월에 5박 숙박함

6/10 - 괜찮아요

joel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Front Office Manager 님, 2024년 2월 19일
Aloha Joel, Mahalo for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

Margo Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort and within walking distance of shopping centers and many food options! Would definitely stay here again!!
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Shubei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 16일
Aloha Shubei, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay ChowFront Office Manager

8/10 - 좋아요

HIROTADA

2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 14일
Aloha Hirotada, Mahalo for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We hope to have the pleasure of doing so again on your next visit to the area.Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elegant
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Julia Mikhaylova

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel with history
2024년 2월에 5박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 11일
Aloha Ms. Mikhaylova, Mahalo for the review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled to read about your fantastic stay and how much you enjoyed our timeless property on the island of Oahu. Mahalo once more; we look forward to welcoming you again should your travels bring you back to Hawaii.Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

Dylan M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay and the staff was the best we have experienced!
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Lene 님, Berkeley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely historic hotel. Staff are really great. Beautiful surroundings. Perfect location. The historic building does not have balconies and many rooms face the courtyard/ entrance and does not feel that special. Could be any hotel. We asked for an upgrade ($707, incl fees and taxes for 4 nights, added to the original price) and was moved to the Mailani tower, which was incredible. Perfect and spacious balcony with table, chairs and a couch. And incredible views. Daily yoga class was really good and aqua Zumba a new and really fun experience. Breakfast was pretty basic, but finez It was busy, so we had to wait 15-20 min every day to be seated. We had a nice and enjoyable vacation but I do think I’d pick a cheaper hotel next time.
2024년 2월에 5박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 9일
Aloha Lene, Mahalo for sharing your recent experience at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are pleased to hear that you had a fantastic experience at our historic property and that you loved our courteous associates. Additionally, we appreciate your positive feedback about our beautiful grounds and central location, enhancing your visit. We are delighted that you enjoyed the upgrade to the Mailani Tower, with its fabulous balcony and views. Your feedback about the daily yoga class and aqua Zumba is appreciated, and we are glad you found them enjoyable. However, we apologize for the inconvenience you faced during breakfast due to the wait times. We will address this concern with our team to enhance our service. We understand that you had a nice and enjoyable vacation at our resort, and we hope to have the opportunity to welcome you back in the future and provide a better experience. Safe travels!Mahalo,Shay ChowFront Office Manager

10/10 - 훌륭해요

Xaylan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service and staff was absolutely outstanding!
2024년 2월에 3박 숙박함