Signature Room, Partial Ocean View | View from room

Reviews of Waikiki Resort Hotel

3.5 out of 5
Waikiki Resort Hotel
2460 Koa Avenue, Honolulu, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 681 out of 1394 reviews" "
Rating 8 - Good. 439 out of 1394 reviews" "
Rating 6 - Okay. 180 out of 1394 reviews" "
Rating 4 - Poor. 60 out of 1394 reviews" "
Rating 2 - Terrible. 34 out of 1394 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 5 nights in Mar 2024

10/10 Excellent

Andrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, fantastic friendly service (especially Bell Service!) and so close to the beach. We traveled with a toddler and baby and the proximity to the beach was amazing. We will definitley stay again!
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 18, 2024
Aloha! Thank you for your positive feedback! We are so happy you received excellent service from our staff! We hope your island adventure was filled with beautiful memories and the best selfies! We look forward to seeing you on your next visit! A Hui Ho! (until next time)

10/10 Excellent

Raveen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
very convenient!
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 17, 2024
Aloha! Sounds like you had a wonderful visit to the islands! Hope you made the best memories and took the best selfies! A Hui Ho! (until next time)

6/10 Okay

Albert, Goodyear

Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Mar 17, 2024
Aloha! Thank you for taking time to share your feedback on your recent stay. We hope and trust that your island adventure was pleasant and enjoyable. We look forward to see you again on your next visit to sunny Waikiki

8/10 Good

Mark

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 17, 2024
Aloha! We hope and trust that your island adventure was filled with wonderful memories! We look forward to your next visit!

10/10 Excellent

Randall

Traveled with partner
Liked: Amenities
Loved how close it is to the beach and shops.
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Mar 13, 2024
Aloha! Thank your for sharing your positive feedback! All of our guests enjoy our proximity to Waikiki Beach, restaurants and shops! We hope your island adventure was filled with wonderful memories and the best selfies! A Hui Ho! (until next time)

6/10 Okay

Maria

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The infrastructure is old. The balcony sliding door is noisy when the wind blows. Fridge is way too old. Actually, everything needs an upgrade. The pictures in the website are not accurate. Plus the free breakfast??? It is a mess. Way too crowded for a small place. If you want real comfort, read the reviews before you book.
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Mar 12, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment out of your time to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was right by the beach and within walking distance to everything. I even used the spa and had a wonderful massage. The concierge was very nice.
Stayed 2 nights in Mar 2024
Response from Kris on Mar 12, 2024
Thanks for the wonderful review, David! We're glad you had a blast and we can't wait to welcome you back.

8/10 Good

Chad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Comfortable beds. Continental breakfast was a plus!!! Only negative is the bathroom (sink and counter, specifically) was too small.
Stayed 4 nights in Mar 2024
Response from Kris on Mar 12, 2024
Thanks for your feedback, Chad. We appreciate your support and look forward to your next stay.

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Mar 11, 2024
Aloha! Sounds like your island adventure was filled with fun in the sun! We look forward to seeing you on your next visit to sunny Waikiki! A Hui Ho! (until next time)

8/10 Good

robert, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 5 nights in Feb 2024
Response from Kris on Mar 8, 2024
Mahalo for choosing to stay with us!

10/10 Excellent

Verilyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on Mar 9, 2024
Aloha! Thank you for positive feedback! We hope your island adventure was filled with happy memories! A Hui Ho! (until next time)

6/10 Okay

Katie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool is definitely lacking and does not get lots of sun exposure. The sliding doors to the patio are very heavy and squeaky - they should clean the windows as well.
Stayed 5 nights in Mar 2024
Response from Kris on Mar 8, 2024
Thank you for staying with us and sharing your thoughts. We appreciate your feedback and will work hard to improve the guest experience for you and future guests. Mahalo

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the convenience of location, right in the heart of Waikiki! Liked the view from the room. The free breakfast was good, lots of fruits, waffle station, breads, pastries and hard boiled eggs. Hotel also offered a discounted breakfast if you wanted more in their restaurant.
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Mar 6, 2024
Aloha! Thank you for your positive feedback! We hope your island adventure was filled with fun, sun and the best memories! We look forward to seeing you on your next visit to sunny Waikiki!

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and always accommodating.
Stayed 8 nights in Feb 2024
Response from Guest Experience Manager on Mar 4, 2024
Aloha! Thank you for taking time and sharing your positive feedback! We hope you had a wonderful visit filled with memories and the best selfies! A Hui Ho! (until next time)

8/10 Good

Lesli Y

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the hotel cleaned. I felt that at the breakfast area were a little disorganized. No enough tables and couples taking tables for 4-6 people. If the hotel personnel assign tables, it would probably be more organized and less waiting time to find table for families.
Stayed 6 nights in Feb 2024
Response from Kris on Mar 4, 2024
Thank you for your review! We appreciate you recognizing our friendly staff and clean accommodations. We apologize for the breakfast area disorganization and are actively seeking solutions to enhance the dining experience. Your feedback is valuable, and we hope to see you again soon.

8/10 Good

Eric R.

Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Feb 2024
Response from Kris on Mar 4, 2024
Mahalo!

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, two min walk to the beach. Continental breakfast was good. Hotel was clean. Lot’s of restaurants with live music close by
Stayed 2 nights in Feb 2024
Response from Kris on Mar 4, 2024
We appreciate your support, Tammy. Hope to see you again soon!

10/10 Excellent

Joe

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 28, 2024
Aloha! Thank you for sharing your positive review on your recent stay. We hope your island adventure was filled with wonderful memories and the best selfies! We look forward to seeing you again on your next visit to sunny Waikiki!

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great and included. Close to the beach, shopping and dining.
Stayed 10 nights in Feb 2024
Response from Guest Experience Manager on Feb 28, 2024
Aloha! Thank you for sharing your positive experience on your recent stay! We hope your visit was filled with wonderful memories and the best selfies! We look forward to seeing you on your next visit!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I keep returning here, this was my 6th stay in a row. Great location and great hotel
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 26, 2024
Aloha! Thank you for always choosing to stay at the Waikiki Resort Hotel! Sounds like you have had many happy visits! We look forward to seeing you again on your next visit! Please take care!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 26, 2024
Aloha! Thank you for taking time to share feedback on your recent stay! We hope your island adventure was filled with happy memories! We look forward to seeing you again on your next visit to sunny Waikiki!

4/10 Poor

jennifer

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I do not feel the price we paid for this hotel matched what we received. The hotel room was mediocre and the pool was not very impressive or inviting. We had issues controlling the temperature in our room but the staff was helpful in resolving our issues quickly. The bathroom did not have a ventilation fan and there was a open space between the room the toilet was in and sink area. The free breakfast was not great quality and was extremely crowded. Overall, we were not super impressed with this property.
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Feb 23, 2024
Thank you for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We are grateful for your continued patronage and value your comments very much because we believe it is the best gauge by which our product and services may be measured. We truly appreciate that you’ve taken a moment out of your time to provide us feedback on your most recent visit. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, beds are comfortable and fast room temp response. The area has homelessness and sound carries infrom outside. Hotel is older but calm, clean, and cozy.
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Feb 23, 2024
Aloha! Thank your sharing your feedback on your recent stay. We are very happy you received excellent service! We hope your island adventure was pleasant and enjoyable A Hui Ho! (until next time)

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, easy access for everything.
Stayed 10 nights in Feb 2024
Response from Guest Experience Manager on Feb 21, 2024
Aloha! Thank you for sharing your positive experience! Everyone really likes our location and closeness to the beach, shops and restaurants. We hope your visit was filled with wonderful memories! A Hui Ho! (until next time)

10/10 Excellent

Jule

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. The hotel is older but the location, staff and cleanliness make it worth it. We would stay here again!
Stayed 11 nights in Feb 2024
Response from Guest Experience Manager on Feb 21, 2024
Aloha! Thank you for your kind review! We are so happy that our staff provided excellent service! Hope your island adventure was filled with happy memories and the best selfies! We look forward to serving you on your next visit to sunny Waikiki

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very friendly staff but the hotels rooms and amenities can use an upgrade.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 19, 2024
Aloha! Thank you for sharing feedback on your recent stay. We trust that your visit was pleasant and enjoyable. We hope your island adventure was filled with happy memories and the best selfies! We look forward to seeing you on you next visit!

10/10 Excellent

Darilee

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 19, 2024
Aloha! Sounds like you had a blast! We hope your Waikiki adventure was filled with fun and sun and the best memories! A Hui Ho! (until next time)

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of things close enough to walk.
Stayed 8 nights in Jan 2024
Response from Guest Experience Manager on Feb 19, 2024
Aloha! Thank you for sharing your positive experience! Hope you had a very memorable trip filled with happiness

8/10 Good

Benjamín

Traveled with family
Liked: Amenities, property conditions & facilities
We like everything
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 19, 2024
Mahalo (thank you) for sharing your positive review! Our location is one of our best little secrets! We hope your island adventure was filled with happy memories and the best selfies! We look forward to seeing you on your next trip!

10/10 Excellent

Vasyl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good and large room
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Feb 19, 2024
Whoo Hoooo! Sounds like you had a very fun and happy visit! We hope you had a lot of fun at Waikiki Beach and made the happiest memories! A Hui Ho! (until next time)

10/10 Excellent

Parvaneh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day we arrived, the sink was not very clean other than that everything was very perfect,yoga class, dance was great thanks but during flight , i had an attack from a girl aged 11 years old to me , all of sudden , she grabbed my necklace and scratched my neck , in a way that for a few hours i had headache and wasnt able to go swimming
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 17, 2024
Aloha, thank you sharing your feedback on your recent stay. We are very happy that you enjoyed your visit and your yoga class, but were saddened to hear that you had an unfortunate experience. We hope the rest of your island experience was pleasant and enjoyable!

2/10 Terrible

Laica Marie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hoping for a nice and better amenities.
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Feb 15, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken time to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was great but the breakfast quality was poor.
Stayed 5 nights in Feb 2024
Response from Kris on Feb 15, 2024
We appreciate your feedback and will work hard to continually improve the guest experience.

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
1st time in Hawaii fornour 30th Anniversary and it was amazing. Thank you to Farrah at check in. She made it simple and even gave a miltary discount fornparking. We will be back next year.
Stayed 7 nights in Feb 2024
Response from Kris on Feb 15, 2024
Mahalo nui loa for choosing to celebrate with us! It was a pleasure having you and we can't wait to welcome you back.

6/10 Okay

Hongxing

too old
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 15, 2024
Aloha! Thank you for your feedback on your recent visit. Your comments will be shared with our management team. We hope your island experience was pleasant and enjoyable. We hope to see you on your next visit to Waikiki!

10/10 Excellent

Shahzad

Traveled with group
Liked: Cleanliness, staff & service, amenities
I liked the location and services, but the hotel was too old and not renovated. Breakfast was abondent but it lacked some items like cheese, peanut butter and honey. But generally was great.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 14, 2024
Aloha! Thank you for sharing your experience on your recent visit! We'll pass on your suggestions to our management team! We look forward to seeing you on your next visit! A Hui Ho! (until next time)

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel!! Staff was helpful in anyway we need! Great location! Enjoyed our stay very much!
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 13, 2024
Aloha! Thank you for sharing your positive experience on your recent stay! We hope your trip was filled with wonderful memories and the best selfies! We look forward to seeing you again on your next Waikiki adventure!

8/10 Good

Donalyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in clerk tried to change my 2 bed paid for reservation to one bed for my granddaughter & I.Supervisor came along( Thank goodness) & over rode her.Hotel wasnt even one third full!! Hotel was nice though,view outstanding !! Restaurant should be open til 1pm.Pool needs to be heated in Dec.,Jan,& Feb!!
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 13, 2024
Aloha! Thank you for taking the time to share your experience on your recent visit. Very happy to hear that your reservation issue was resolved! We hope your Waikiki adventure was pleasant and enjoyable. We look forward to seeing you on your next visit! A Hui Ho! (until next time)

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel needs upgrades. Bathtub was stained with rust and did not drained well. Some part of Wall papers were peeled off. Hall way carpets were dirty. Some staffs were simply rude, tapped on customer’s shoulder to teach the hotel policy. Hotel staffs do not politeness all the time but tapping on a customer’s shoulder is simply rude.
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Feb 13, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment out of your time to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Feb 12, 2024
Aloha, Thank you for sharing your feedback on your recent stay. We trust your island adventure was pleasant and enjoyable. We hope you will visit us on your next vacation to sunny Waikiki!

8/10 Good

Tracy, Port Coquitlam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location to get to restaurants beach and buses.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 12, 2024
Aloha! Thank you for sharing your guest experience with us! We are very happy you liked our location and our proximity to Waikiki Beach, the restaurants and shopping areas on Kalakaua Avenue and Kuhio Avenue. We hope to see you on your next visit to sunny Waikiki!

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was horrible. Too many people. Scummy part of town.
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Feb 12, 2024
Aloha, We truly appreciate that you’ve taken a moment out of your time to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. Please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

6/10 Okay

Vitalii

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is friendly,the food was normal at breakfast,but renovation is very old and the bathroom is very small and has fungus The massage is great in spa
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 12, 2024
Aloha! Thank you for your comments. We appreciate the feedback and will share it with our team. We hope your island experience was pleasant and enjoyable.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient; clean and comfortable.
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on Feb 12, 2024
Aloha! Thank you for your positive feedback! We hope you had a memorable visit to Hawaii! We look forward to seeing you again on your next visit. A Hui Ho! (until next time)

10/10 Excellent

Maria Agnes, Leander

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close from the beach, walkable from shopping stores and restaurants. We had an ocean view from our room.
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Feb 10, 2024
Aloha! Thank you for taking the time to share your guest experience! Our location is something all of our guest love! We hope your island adventure was filled with wonderful memories and the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 6 days and we loved it. Staff was friendly. Free continental breakfast was good. Walking distance to everything. We will be definitely coming back. Mahalo!!
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Feb 7, 2024
Aloha! Sounds like you had a wonderful stay! Hope you enjoyed the surf, found the best souvenirs and got wonderful selfies! We look forward to seeing you again on your next visit!

10/10 Excellent

Tiffiny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia sold me a room that was sold out but hotel upgraded me to a 2 bedroom suite instead! Breakfast was great ! Enjoyed ukele lesson in lobby also. No airport transportation shuttle as Expedia promised. Hotel was great- Expedia made the errors
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 7, 2024
Aloha! We are very happy to hear that you enjoyed your stay. Thank you for participating in our cultural activities during your visit! We hope your island experience was memorable. A Hui Ho! (until next time)

10/10 Excellent

Renata

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 3 nights in Feb 2024
Response from James Kuwata, Front Office Manager on Feb 7, 2024
Aloha Renata, thank you for your great review! We look forward to welcoming you back to our property in the future!

6/10 Okay

clara, Irvine

Comfortable, needs an update. Close to the beach
Stayed 1 night in Feb 2024
Response from Kris on Feb 6, 2024
Thank you for sharing your insight with us. We appreciate your support and look forward to seeing you again.