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베스트 웨스턴 플러스 에어포트 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 에어포트 인 & 스위트
170 Hegenberger Loop, Oakland, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 450개" "
평점 8 - 좋아요. 1001개 이용 후기 중 378개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 110개" "
평점 4 - 별로예요. 1001개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 32개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

YON

좋아요: 직원 및 서비스
2023년 4월에 3박 숙박함
답변 제공: fd 님, 2023년 5월 9일
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I will continue to work with my staff as they are empowered to handle most situations to minimize any inconvenience and hopefully correct the issue to the best of their ability

10/10 - 훌륭해요

YOUNG-CHUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무 좋았어요
편안히 잘 지냈습니다

2/10 - 너무 별로예요

Ricardo 님, Paramount

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible place
2024년 4월에 4박 숙박함

8/10 - 좋아요

peter 님, Newcastle

좋아요: 직원 및 서비스
the property around was terrible and dirty staff was very nice
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Very thoughtful coffee machine in lobby. Comfortable bed. Nice breakfast. Would feel much nicer if all the lighting was warm white LEDs instead of daylight bulbs.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Mackenzie

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our bed sheets and pillows had stains and the food was pretty bad but some of the staff members did really good and were nice others were not
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Michelle

2024년 3월에 3박 숙박함

8/10 - 좋아요

Melody

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Charlesetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were disappointed that the pool was closed.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Lisa

별로예요: 숙박 시설 상태 및 시설
When we checked in we were told that they have a problem with people breaking into customers cars and were advised to park out front and take everything out of our car so it doesn't get stolen. Thankfully our car was not broken into. Staff was nice, but I didn't feel safe.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Nikki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice room and very clean hotel and room
2024년 2월에 1박 숙박함

8/10 - 좋아요

Gerardo

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are Very clean
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

cynthia

가족 여행
좋아요: 직원 및 서비스
It was ok. Nice and close to the airport . But there were some ants and the “hot” tub was cold .
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

charles

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is only 3 minutes from the Oakland Airport and the rental car return and was very cheap in price compared with other hotels in the area. It is very convenient. The staff person was very helpful, check in went flawlessly and well as the check out. Staff helped me with requests and also with directions and advice. The room was spacious, modern and clean, bathroom was very nice, shower was very spa like and ample hot water. Room was well AC and warm, and quiet. Staff offered a shuttle to the airport or to rental car return (pay Uber for you) if I liked. They had a typical breakfast lay out to choose from with a good selection of food, as well as a coffee making machine that made espresso drinks. The hotel was an oasis in the middle of the bad neighborhood that surround the Oakland airport. I highly recommend this establishment to stay at when flying out of Oakland airport. I felt safe, comfortable and well cared for at the hotel.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Starlene

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Mark

2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 18일
We apologize for not providing you a pleasant stay . It would help us to know what specifically was the issue , so that we can rectify it .We hope to see you again soon. Have a nice day.Sincerely,GM

10/10 - 훌륭해요

Dragan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good enough, especially for the price
It was fine. Standard no frills. The room was clean and comfortable. Hot water was hot. Water pressure is good. Front desk warned me that there are a lot of car break-ins. I always appreciate a heads up. Luckily nothing happened to any cars during my stay.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Tawanda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

8/10 - 좋아요

Kelvin 님, EAST PALO ALTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Michelle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Kelvin 님, EAST PALO ALTO

좋아요: 청결 상태, 직원 및 서비스
The Breakfast is one of the best for quick breakfast but need to know everyone don't do pork also the mattress need flipping or replacement fill like you sliding down to the headboard
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kelvin 님, EAST PALO ALTO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hot tub have no jet service and no future plans on when it going to be repair.
2023년 12월에 3박 숙박함
답변 제공: fdm 님, 2023년 12월 14일
Thank you for visiting us I am glad we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Best Western Plus Airport Inn & Suites one you will remember forever. In regards to the jet service, we are currently waiting for a part to arrive as it has been on back-order we are hoping to fix this as soon as possible.We know that you have many options when choosing where to stay in Oakland, the fact you chose The Best Western Plus Airport Inn & Suites is an honor to us. We sincerely hope you’ll come back again to enjoy another stay.

4/10 - 별로예요

Daniel

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Bed Bugs
Hotel looked good and clean. Staff was very friendly. But after staying in room 319 I have bed bug bites all over my body. I have called and notified the hotel.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

2023년 11월에 1박 숙박함
답변 제공: fdm 님, 2023년 12월 14일
Thank you for visiting us I am glad we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Best Western Plus Airport Inn & Suites one you will remember forever. We know that you have many options when choosing where to stay in Oakland, the fact you chose The Best Western Plus Airport Inn & Suites is an honor to us. We sincerely hope you’ll come back again to enjoy another stay.

10/10 - 훌륭해요

Jesica

좋아요: 청결 상태
Yrer
2023년 11월에 1박 숙박함

8/10 - 좋아요

Kelvin 님, EAST PALO ALTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff and excellent accommodation. Dis like on main floor bathroom being lock where you need a key card and the front door being lock partial of day because you are sitting in thewaiti g area and if a fire 🔥 occur you need the clerk to be behind desk to open from in side.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Mz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was ok. They dont have dining there ,but you can walk to another hotel and get food. The day staff was amazing. I forgot his name but he was great. The early morning lady couldn't find the information for the ride share, but she said the company would reimburse me. I haven't checked yet to see if they did. It was goof for what we needed. We were in town for one night. I love that is close to the airport.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Kelvin 님, EAST PALO ALTO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean but the door lock is very inconvenience especially if you need to go to restroom and having a key to use the general bathroom when checking in is a little extreme
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Abdul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe and quiet
2023년 10월에 3박 숙박함

4/10 - 별로예요

MICHELE

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room you can tell had been cleaned in the same manor as always because certain areas of the room were dusty. We used the restroom as soon as we got into the room and there was no soap. Staff were friendly checking us in. They were efficient, but the area was pretty sketchy. Staff on the way out on the other hand looked like they rolled out of bed themselves. I normally stay at higher end hotels, but the location of this hotel and price point to the Oakland Arena for a concert made me give it a try. I will trust my instincts and remember you get what you pay for.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 9일
Ms.Michele ,We are sorry that we could not meet your standards and do apologize for it. We thank you for your honest feedback . The issue has been reviewed we are trying to fix it. We appreciate you for choosing our hotel for your stay and hope to see you again.Sincerely ,GMBWP,Oakland

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very helpful and everything well maintained.
2023년 11월에 1박 숙박함
답변 제공: fdm 님, 2023년 12월 14일
Thank you for visiting us I am glad we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Best Western Plus Airport Inn & Suites one you will remember forever. We know that you have many options when choosing where to stay in Oakland, the fact you chose The Best Western Plus Airport Inn & Suites is an honor to us. We sincerely hope you’ll come back again to enjoy another stay.

8/10 - 좋아요

Frank

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place in the wrong place
We could tell it was in an area with some crime based on several things we experienced and that sort of put a damper on our experience. Not that we were victims of any crime, mind you. It was that we had to be buzzed into the lobby, and we were asked all sorts of questions when we asked the clerk to book an Uber for us at their cost (there policy in lieu of an airport shuttle). It just gave us an ick factor that probably means we won't be back. Too bad, though, because the property was pretty well run and maintained...
2023년 11월에 1박 숙박함

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to the freeway.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Sanjay 님, Carlsbad

좋아요: 청결 상태
별로예요: 직원 및 서비스
Overall nice. Very unmotivated reception staff.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jorge

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Tommy

가족 여행
It was good
2023년 9월에 4박 숙박함
답변 제공: paloma 님, 2023년 10월 4일
We appreciate you for choosing our hotel for your stay and look forward to the next one soon. Have a pleasant day.Sincerely ,GMBWP,Oakland,CA

10/10 - 훌륭해요

LaTarus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean hotel. Area was kind of in the cuts so at first your like where am I going but then you pull up and it’s this nice hotel inside and out! The front desk lady named Abrielle(hope I’m spelling that right?) was soo nice and welcoming, and very helpful we really appreciated her. 😇 We will be returning in the future! Thank You all!! 🙏
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mindy

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's very quiet and it's just secluded from places to walk to at night. Other than that it's a nice clean and quiet place. I came with my big family. I would come back. The front desk was very nice
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Luther 님, Boardman

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The check-in manager told me thieves break into cars in the parking lot almost every night. She stated thieves smash car windows to steal car's contents. A tenant confirmed the danger, stating the motel is located in a "lawless area". Expedia should warn customers of the danger of this location.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Gabriel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terribe service. Rude.
The employee was threatening me, denied my stay even with proper identification, called the police and ultimately turned me away and forced me to drive hours back home
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Carie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The general area around there is very sketchy but the hotel felt safe and was very nice. Very clean room, comfy bed, nice bathroom. Breakfast in the morning was top notch. Employees were very friendly. Cons~ no fan in bathroom, bathroom door does not stay open
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Eh
Ok for a layover if you don’t mind the smell of body funk in the bed. I am sure they wash the sheets, but the pillows and mattress should be burned. Staff was pleasant. It was only a 5 hour stay.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Mercy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a cool property. I did like the pool and jacuzzi.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Michele D

출장 여행
좋아요: 직원 및 서비스
This property was nice! Staff was great!!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast Lady
The lady who works in the breakfast room is exceptional worker and person!!! She was very helpful, friendly and attentive!
2023년 9월에 2박 숙박함