레스토랑

라 퀸타 인 & 스위트 바이 윈덤 오클랜드 에어포트 콜리세움 여행 후기

2 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 998개 이용 후기 중 245개" "
평점 8 - 좋아요. 998개 이용 후기 중 413개" "
평점 6 - 괜찮아요. 998개 이용 후기 중 216개" "
평점 4 - 별로예요. 998개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 998개 이용 후기 중 50개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Young Hoon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 18일
Dear Young Hoon, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 - 좋아요

Sunjung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
무난하고 깔끔한 숙소
무난한 가격에 깔끔한 숙소와 간편한 아침식사를 할수 있는곳입니다
2019년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2019년 5월 31일
Hi Sunjung, Thank you so much for the positive feedback. We hope to have you again soon! Kind regards, Days Hotel Oakland Customer Care Team

6/10 - 괜찮아요

JINAN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
가족여행 숙소로 가격대비 괜찬습니다
부모님과 함께 갔는데 엘리베이터 작동시 덜거덕 거려 불안했고 차도 옆이라 그런지 새벽에 차량으로 소음이 있는것 외에는 가격대비 괜찬았습니다
2019년 2월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2019년 2월 14일
Dear Jinan, We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating. Kind regards, Days Hotel Oakland Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 좋았어요. 방도 좋았고 식사도 좋았습니다. 무엇보다 가격이 저렴해서 좋았습니다. 다음에 다시오겠습니다. 주변친구들에게도 소개할께요.
2019년 1월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2019년 2월 14일
Dear Guest, Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Kind regards, Days Hotel Oakland Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If you have tight budget then it is a good choice
Good for the price
2018년 8월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2018년 8월 19일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

10/10 - 훌륭해요

Choi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2018년 8월 4일
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2018년 7월 26일
We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 룸!
직원들의 친절도 괜찮아요! 룸도 깨끗해요! 침대도 좋아요^^ 욕실상태도 매우 좋아요 조식도 그런대로 괜찮아요! 전반적으로 훌륭한 편이어요
2018년 4월에 2박 숙박함

10/10 - 훌륭해요

MOSE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지리적 이점
오라클 아레나와 매우 가까운 위치. 오클랜드 공항 셔틀 서비스가 매우 좋았습니다.
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 6월 29일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

10/10 - 훌륭해요

LisaFade

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and great food around with access to pretty much anything you would need.
2020년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 6월 16일
Hey Lisa, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We are glad that our location suited you, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind regards, Days Hotel Oakland Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was dirty it had drug paraphernalia behin
The room was dirty it had drug paraphernalia behind the toilet the molding spots on the door look like a dried up blood talk to management and they were never there they were supposed to give me a call I still haven’t heard from the hotel the worst $308 I ever spent on a hotel room
2020년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 5월에 3박 숙박함
답변 제공: Customer Care Team 님, 2020년 6월 3일
Dear guest, Thank you for the positive rating. We really appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back for another pleasant stay during your next trip to the area. Kind regards, Days Hotel Oakland Customer Care Team

8/10 - 좋아요

Leah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 5월에 3박 숙박함
답변 제공: Customer Care Team 님, 2020년 5월 25일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 5월 5일
Dear guest, Thank you for the positive rating. We really appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back for another pleasant stay during your next trip to the area. Kind regards, Days Hotel Oakland Customer Care Team

10/10 - 훌륭해요

Kijuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 4월에 3박 숙박함
답변 제공: Customer Care Team 님, 2020년 4월 10일
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

8/10 - 좋아요

Franklin

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 26일
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

2/10 - 너무 별로예요

Cassie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here! Homeless people throughout the lobby and hotel. Very dirty very unsafe.
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 16일
Dear Cassie, We're very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This isn't the usual feedback that we get and not the common experience that our guests have. Thank you for your comments - we will investigate and see if there is any action that we can take to see if we can improve our guest's experience Kind regards, Days Hotel Oakland Customer Care Team

6/10 - 괜찮아요

Julie 님, Ukiah, ca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There was marajuana smell in the halls. The shuttle service was great!!!
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 16일
Dear Julie, Thank you for bringing this to our attention. We will make sure to speak to our relevant team members to ensure this is resolved immediately. We should not have issues like this occurring and we will make sure issues like this do not occur again. We would love to welcome you back, to impress you with our service, when you are next visiting the area. Kind regards, Days Hotel Oakland Customer Care Team

6/10 - 괜찮아요

BH 님, CA

This property is very plain, but clean. It worked well for me because I was in walking distance of Oakland Arena, where I was attending a concert. This is an OK choice if you are only in the area for a night and need the proximity to the arena, stadium or airport. Please do not expect any frills because there are none.
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 16일
Dear Guest, Thank you for rating your stay with us - we are pleased that you had a good stay. We hope to have the opportunity to welcome you back before long. Kind regards, Days Hotel Oakland Customer Care Team

6/10 - 괜찮아요

JAIME

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 10일
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 10일
Dear Guest, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon. Kind regards, Days Hotel Oakland Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The breakfast was more of a continental. I expected more hot food. Very disappointed. I pay more because we're having breakfast.
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 10일
Dear Guest, We were glad to hear that your stay with us was to your satisfaction. We only offer a complimentary continental breakfast, which traditionally is a limited breakfast offering but we do review our breakfast offerings regularly, and we will take your comments into consideration when next doing so. We enjoyed being your host and would love to do so again, if your travels bring you back to the area. Kind regards, Days Hotel Oakland Customer Care Team

10/10 - 훌륭해요

LeahS 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. I even left my daughters tablet in the room and they went to find it and held it till i came back. Loved my stay will come again
2020년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 10일
Dear Leah, Thank you for your feedback; we are pleased to have provided you with suitable accommodation, and a great stay. We are pleased to note that you would stay with us again, and we hope to have the opportunity to welcome you back very soon! Kind regards, Days Hotel Oakland Customer Care Team

10/10 - 훌륭해요

Chun man

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 4박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 9일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked everything about our stay Except that the onsight restaurant is no longer open.
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 24일
Dear Guest, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our restaurant. We hope you will return to enjoy a memorable and exceptional experience. Kind regards, Days Hotel Oakland Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 9박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 9일
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 5일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great service and clean rooms , needs more variety for breakfast other than that good experience overall
2020년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 5일
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We really appreciate your improvement suggestions. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Days Hotel Oakland Customer Care Team

6/10 - 괜찮아요

Mary Lou

출장 여행
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 3일
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 2일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 2일
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 2일
Dear Alicia, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2020년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 2일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

8/10 - 좋아요

Teach220 님, Ephrata

연인과의 여행
좋아요: 직원 및 서비스
Convenient to the airport. Shuttle service both way was efficient. Room was clean, but could use some updates like some paint on the bathroom door, some new carpet , etc. The bathroom was small- the sink was outside the toilet/shower area.
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 3일
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Days Hotel Oakland Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 27일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 26일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

8/10 - 좋아요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 24일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

10/10 - 훌륭해요

Tiffany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was awesome. I’ll definitely stay here again next time I visit Oakland
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 27일
Dear Tiffany, We're glad that you enjoyed your stay here and had a good time! We would love to welcome you back again and again! Kind regards, Days Hotel Oakland Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 24일
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 - 훌륭해요

Jo 님, Riverside CA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Over all is clean and good size . Yiu may want to check the items they provided...like hairdryer...they may have to check if it works correctly
2020년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 21일
Dear Jo, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room appliances. We hope you will return to enjoy a memorable and exceptional experience. Kind regards, Days Hotel Oakland Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
It was across the street from the stadium and very close to the highway
2020년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 21일
Dear Guest, Thank you for rating your recent stay with us. We are sorry if certain aspects of your stay did not please you, and we do wish that you had made us aware of these during your stay, so that we could have remedied them for you. We are sorry that we were unable to give you a better stay. Thank you for choosing to stay with us on this occasion. Kind regards, Days Hotel Oakland Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

2020년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 20일
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
Fue bueno el hotel y el personal de limpieza muy amable
2020년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 19일
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 18일
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

8/10 - 좋아요

Darren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great deal the closest to the Coliseum easy walk
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 19일
Hi Darren, We appreciate your kind feedback, thank you, and we are pleased that you enjoyed your stay at our hotel so much. We hope that you will have another opportunity to stay with us again very soon. Kind regards, Days Hotel Oakland Customer Care Team

8/10 - 좋아요

claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, confortable place.
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 18일
Dear Claudia, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us. Please come and stay with us again - We'll still be here ready to greet you! Kind regards, Days Hotel Oakland Customer Care Team

4/10 - 별로예요

Shakia

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hard Beds
The room smelled like a odor .The mattress’s were hard as a rock. The covers looked really dirty and itchy. Overall I will never stay here again it should be a motel.
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 18일
Dear Shakia, Thank you for taking the time to write and let us know about your recent experience at our hotel. We were naturally disappointed to see that your experience with us did not live up to your expectations. We always appreciate constructive feedback, as this allows us the opportunity to constantly improve upon our policies and procedures. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted. Once again, we thank you for your feedback. Kind regards, Days Hotel Oakland Customer Care Team